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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107338 Views

26 replies

3 likes

  • 107338 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217225 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217225 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571275 Views

79 replies

3 likes

  • 571275 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470695 Views

577 replies

40 likes

Account
Free
  • 470695 Views
  • 577 replies
  • 40 likes

Premium

I have Premium but it doesn't work every time I log in the Message about the permium pops up. Every time I go on the pop up "Test Premium 30 Days Free!" And then come the Message "This Website is not avalible. What can I do?

Visitor

I have Premium but it doesn't work every time I log in the Message about the permium pops up. Every time I go on the pop up "Test Premium 30 Days Free!" And then come the Message "This Website is not...

MattSuda

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

There is no option to cancel my free premium trial in the subscription page

I can't find any options to cancel my free trial before the trial ends. This is ridiculous. There is also no option to delete my account. I have tried contacting Spotify and so far no response.

Visitor

I can't find any options  to cancel my free trial before the trial ends. This is ridiculous. There is also no option to delete my account. I have tried contacting Spotify and so far no response....

arzhie18

Newbie

1451 Views

2 replies

0 likes

  • 1451 Views
  • 2 replies
  • 0 likes

Offline playlist not available

Hey,i recently upgrated to premium to listen to spotify while im traveling the following months. I just use spotify on my android phone.I downloaded about 700 songs. At first all worked nicely. Im in italy now without good wifi connection so i need t...

Casual Listener

Hey, i recently upgrated to premium to listen to spotify while im traveling the following months. I just use spotify on my android phone. I downloaded about 700 songs. At first all worked nicely....

Tanya-velasquez

Newbie

2481 Views

9 replies

0 likes

  • 2481 Views
  • 9 replies
  • 0 likes

Streaming to chromecast freezes after advertisement

I frequently stream music to chromecast with little or no issue. Lately after an add (usually add for wendy's), no music will follow. Add gets stuck and shows itself as repeating without any audio. I have to a total reboot on both tablet and chromeca...

Regular

I frequently stream music to chromecast with little or no issue.  Lately after an add (usually add for wendy's), no music will follow.  Add gets stuck and shows itself as repeating without ...

onemstchange

Regular

1942 Views

2 replies

1 likes

freezes
streeming
  • 1942 Views
  • 2 replies
  • 1 likes

Superuser Contribution Daily Mix Not Updating Set of Artists

For the last past months, I have changed my list of artists and genre of music and my Daily Mix seem not getting caught up with it. How could I change a certain daily mix with a new set of suggested artists? I have played Alex Clare and related artis...

Casual Listener

For the last past months, I have changed my list of artists and genre of music and my Daily Mix seem not getting caught up with it. How could I change a certain daily mix with a new set of suggested ...

kpdmusic

Casual Listener

1366 Views

4 replies

0 likes

  • 1366 Views
  • 4 replies
  • 0 likes

Random Device Switching During Playback

This doesn't happen very often, but I've had this happen about 5 times now over the last couple of months. I'll be listening to Spotify on my desktop or my surface and then it will just switch to my phone and start playing from there as if I had told...

Visitor

This doesn't happen very often, but I've had this happen about 5 times now over the last couple of months.  I'll be listening to Spotify on my desktop or my surface and then it will just switch ...

Joe

Community Legend

4995 Views

7 replies

13 likes

  • 4995 Views
  • 7 replies
  • 13 likes

Self Service | Device Management

Ok so I have gone though and made a playlist of about 350 songs. I have downloaded them and can listen offline for about 2 days. Then when I open my list again I have to download the whole playlist again. Please help!

Newbie

Ok so I have gone though and made a playlist of about 350 songs. I have downloaded them and can listen offline for about 2 days. Then when I open my list again I have to download the whole playlist a...

421 Views

0 replies

0 likes

  • 421 Views
  • 0 replies
  • 0 likes

Different Songs

Does anyone know why my girlfriend and I would have different songs and albums showing up in our Spotify? We have the exact same phone (Galaxy S5) and we are on the same Spotify version... 99% of the songs are here so it's not the biggest deal it jus...

Casual Listener

Does anyone know why my girlfriend and I would have different songs and albums showing up in our Spotify? We have the exact same phone (Galaxy S5) and we are on the same Spotify version... 99% of the...

feelikeastrangr

Community Legend

1981 Views

3 replies

0 likes

  • 1981 Views
  • 3 replies
  • 0 likes

Now need to go online in 12 hours?

So I'm about to have a trip to a place where access to spotify server will be limited, when I was trying the offline mode I discovered that I now only have 12 hours before I need to go online. Couldn't even make it through the flight.. I have tg ree ...

Casual Listener

So I'm about to have a trip to a place where access to spotify server will be limited, when I was trying the offline mode I discovered that I now only have 12 hours before I need to go online. Couldn...

527 Views

0 replies

0 likes

Offline Access
Offline availability
Premium
  • 527 Views
  • 0 replies
  • 0 likes

EQ disappear

I have a One plus 3 (also use Sony MDR-XB950BT) and at the beginning I used to have an EQ option in the Spotify settings but now is gone. What happened?

Visitor

I have a One plus 3 (also use Sony MDR-XB950BT) and at the beginning I used to have an EQ option in the Spotify settings but now is gone. What happened?

449 Views

0 replies

0 likes

  • 449 Views
  • 0 replies
  • 0 likes

Superuser Contribution problem with seeing which song is playing

how do i get to see which song is playing when the phone is turned off on samsung galaxy s5 neo

Newbie

how do i get to see which song is playing when the phone is turned off on samsung galaxy s5 neo  

ZullyB

Roadie

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funcionan la función de letras Android

Tengo una tablet Samsung Galaxy Tab 7.0 y no me funciona la función de letras, tengo la última versión de Spotify y no va. A mi hermano sí. ¿Qué puedo hacer?

Newbie

Tengo una tablet Samsung Galaxy Tab 7.0 y no me funciona la función de letras, tengo la última versión de Spotify y no va. A mi hermano sí. ¿Qué puedo hacer?

ZullyB

Roadie

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Weird location-based playback problem

I use Spotify in four locations: on my PC at work, and on my Android phone in my car (bluetooth), at the gym by my office, and at the gym by my home. It works great everywhere EXCEPT for at the gym by my house. It doesn't matter if I try to start lis...

Newbie

I use Spotify in four locations: on my PC at work, and on my Android phone in my car (bluetooth), at the gym by my office, and at the gym by my home.   It works great everywhere EXCEPT for at ...

thibaut3

Newbie

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Spotify still plays songs when the app isn't running

After I clear Spotify from the list of running apps,, which closes the app, it still plays music

Visitor

After I clear Spotify from the list of running apps,, which closes the app, it still plays music

Dicko1

Newbie

2355 Views

6 replies

2 likes

  • 2355 Views
  • 6 replies
  • 2 likes

I managed to break the App

I did something that isn't particularly sound. I moved my music folder from my cellphone to the SD unit in it to open up space in the main drive. So far so good. Then I noticed that Spotify was beginning to download all the songs that were moved in t...

Newbie

I did something that isn't particularly sound. I moved my music folder from my cellphone to the SD unit in it to open up space in the main drive. So far so good. Then I noticed that Spotify was begin...

484 Views

0 replies

1 likes

  • 484 Views
  • 0 replies
  • 1 likes

Saved songs are not available offline

I am a premium user for a long time but since last week (at least i realized) the saved songs are not available anymore. I uninstalled and reinstalled spotify but did not work. What should i do?

Casual Listener

I am a premium user for a long time but since last week (at least i realized) the saved songs are not available anymore. I uninstalled and reinstalled spotify but did not work. What should i do?

533 Views

0 replies

0 likes

Not Available
Premium
Samsung Galaxy S7 Edge
saved songs
  • 533 Views
  • 0 replies
  • 0 likes

Can't play anything

For some reason I hit shuffle play on my songs or playlists and it keeps saying "looks like you discovered a premium feature" but that doesn't make sense I'm just trying to listen to a playlist like any person on Spotify?

Newbie

For some reason I hit shuffle play on my songs or playlists and it keeps saying "looks like you discovered a premium feature" but that doesn't make sense I'm just trying to listen to a playlist like ...

PainBlanc

Newbie

530 Views

1 replies

1 likes

  • 530 Views
  • 1 replies
  • 1 likes

Solved!! Playlist resets to first song.

So my playlist is 630 songs. When I play a song from my Android then connect it to my PC the next song in the playlist is always the first song of the playlist then proceeds to play the first 100 songs. If I try to shuffle then play to my PC it plays...

Newbie

So my playlist is 630 songs. When I play a song from my Android then connect it to my PC the next song in the playlist is always the first song of the playlist then proceeds to play the first 100 son...

meadowcroftt

Roadie

5247 Views

1 replies

4 likes

  • 5247 Views
  • 1 replies
  • 4 likes

Tablet recognized as phone

I'm free user and I have Nvidia SHIELD K1 tablet that is recognized as phone, which means that I can't play songs on demand anymore and I can't control my tablet with phone.I'm using latest version of Spotify (8.4.0.539) on Android 7.0 (Nvidia SHIELD...

Newbie

I'm free user and I have Nvidia SHIELD K1 tablet that is recognized as phone, which means that I can't play songs on demand anymore and I can't control my tablet with phone. I'm using latest version...

1059 Views

0 replies

1 likes

  • 1059 Views
  • 0 replies
  • 1 likes

No sequential play though I have premium

Hi!I have the premium subscription but I can only shuffle play albums when I'm on my Samsung Galaxy 5 mobile phone. I expected to be able to play them sequentially.Rgds Christian

Regular

Hi! I have the premium subscription but I can only shuffle play albums when I'm on my Samsung Galaxy 5 mobile phone. I expected to be able to play them sequentially. Rgds Christian

benbland

Newbie

2760 Views

5 replies

0 likes

  • 2760 Views
  • 5 replies
  • 0 likes