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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6951 Views

0 replies

7 likes

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  • 7 likes

I cant log in

I have my spotify connected with my Facebook account but yesterday I had to log in on Spotify but everytime I click log in it says my password or username is not correct but I didn't change anything. So now I can't log in, help me or I will delete it...

Newbie

I have my spotify connected with my Facebook account but yesterday I had to log in on Spotify but everytime I click log in it says my password or username is not correct but I didn't change anything....

Joe

Community Legend

270 Views

1 replies

0 likes

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Losing all offline data - Spotify changes save location

So I have the following problem:I have downloaded my music to my SD card to be able to play it offline. But sometimes Spotify just changes the location to save the files from external to internal, where of course I don't have any downloaded songs so ...

Casual Listener

So I have the following problem: I have downloaded my music to my SD card to be able to play it offline. But sometimes Spotify just changes the location to save the files from external to internal, ...

Justsomegirl

Casual Listener

541 Views

2 replies

1 likes

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  • 2 replies
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Superuser Contribution Spotify select playback device prompt blocks android UI

Spotify prompt to continue playing on a phone or another device blocks the android UI and forbids for example accepting of an incoming call. Steps to reproduce:1) Play a song on your android device (D1) with headphones connected. Stay in the app (lea...

Roadie

Spotify prompt to continue playing on a phone or another device blocks the android UI and forbids for example accepting of an incoming call.   Steps to reproduce: 1) Play a song on your andro...

user-removed

Not applicable

399 Views

1 replies

0 likes

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Superuser Contribution can't link spotify to shazam or tinder

Anytime I try to link my Spotify to either Shazam or Tinder, I get a white screen. google Nexus 5x all apps up to date

Newbie

Anytime I try to link my Spotify to either Shazam or Tinder, I get a white screen.   google Nexus 5x   all apps up to date  

user-removed

Not applicable

2037 Views

1 replies

0 likes

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Local Files on Android

I've got Spotify on 2 PCs, and on my Samsung Galaxy Note 5 phone, yet even when I download a playlist with the songs on every device, including the Note 5, they show up in the playlist on my phone as unavailable? Any ideas?

Gig Goer

I've got Spotify on 2 PCs, and on my Samsung Galaxy Note 5 phone, yet even when I download a playlist with the songs on every device, including the Note 5, they show up in the playlist on my phone as...

Joe

Community Legend

876 Views

10 replies

0 likes

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  • 10 replies
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Superuser Contribution Artists and Playlists not functioning normally on my Samsung

Hi friends! So I'll start by saying I have a Samsung Galaxy S4 mini.. ancient but still working great aside from Spotify. A few issues: I pay for premium and have access to my songs when I am offline. When I am offline, I only have acess to songs thr...

Casual Listener

Hi friends!   So I'll start by saying I have a Samsung Galaxy S4 mini.. ancient but still working great aside from Spotify.    A few issues:   I pay for premium and have acc...

lioralon21

Casual Listener

659 Views

2 replies

0 likes

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Superuser Contribution Playlists are not playing the songs in them

Hello, this morning I started listening to music as i regularly do. However, when i tried to shuffle play my playlist, not a single song in it actually played, and the song that started playing isn't in the playlist and generally a different song fro...

Regular

Hello, this morning I started listening to music as i regularly do. However, when i tried to shuffle play my playlist, not a single song in it actually played, and the song that started playing isn't...

Eganmayurphymay

Newbie

20951 Views

11 replies

0 likes

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Premium to for family

I just changed from regular premium to premium for family, and I can't figure out how to add them so we have our own lines??

Newbie

I just changed from regular premium to premium for family, and I can't figure out how to add them so we have our own lines??

MattSuda

Spotify Star

302 Views

1 replies

0 likes

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Superuser Contribution Spotify resets my phone

After a few minutes of playing music, my phone automatically resets. Its been going on for a few weeks now. I own a Samsung Galaxy Ace 4.

Newbie

After a few minutes of playing music, my phone automatically resets. Its been going on for a few weeks now. I own a Samsung Galaxy Ace 4.

Maria_B

Moderator

365 Views

1 replies

0 likes

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Superuser Contribution connection problem with 4g

When I'm away from home Spotify has no connection even though it has.I uninstalled and then installed and checked the connection.

Newbie

When I'm away from home Spotify has no connection even though it has. I uninstalled and then installed and checked the connection.

Maria_B

Moderator

357 Views

1 replies

0 likes

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  • 1 replies
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Offline Music appears to save to SD card, but doesn't

In the past, I've had lots of trouble getting offline tracks to move/stay on my SD card, but I finally figured it out and haven't been bothered with it for quite some time now. Yesterday, out of the blue, my App Manager started showing that all the O...

Newbie

In the past, I've had lots of trouble getting offline tracks to move/stay on my SD card, but I finally figured it out and haven't been bothered with it for quite some time now. Yesterday, out of the ...

Joe

Community Legend

2742 Views

5 replies

1 likes

Android
offline data
sd card
sd card troubleshooting
SD-card
storage
Storage on sd card
Troubleshooting
  • 2742 Views
  • 5 replies
  • 1 likes

missing filters: saved albums and imported songs

On you webpage under Android, one can find information:In Albums, you also have the option to view Saved albums -i.e. only full albums that you've saved. In Songs, you can also view Imported Music - i.e. your local files. However, those options are n...

Casual Listener

On you webpage under Android, one can find information: In Albums, you also have the option to view Saved albums -i.e. only full albums that you've saved. In Songs, you can also view Imported Music...

Joe

Community Legend

312 Views

1 replies

0 likes

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Solved!! Playback Stops Between Songs Randomly

Oftentimes when my screen is off on my android and I'm listening to music on Spotify (not currently a subscriber but I was considering renewing until this bug showed up) the playback stops and I have to manually open the app, press pause and then pre...

Casual Listener

Oftentimes when my screen is off on my android and I'm listening to music on Spotify (not currently a subscriber but I was considering renewing until this bug showed up) the playback stops and I have...

Roconnor

Casual Listener

1123 Views

4 replies

0 likes

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Superuser Contribution Spotify cant find devices

I have been trying to connect spotify to my Amazon echo speaker and spotify just can't find the device.

Newbie

I have been trying to connect spotify to my Amazon echo speaker and spotify just can't find the device.

user-removed

Not applicable

505 Views

1 replies

0 likes

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LG G4 and Applink Microsoft

Hello, I have an account for Spotify premium and I've tried connecting my LG G4 phone with Applink of Microsoft but it says that it doesn't find any app available , I would like to know if my LG G4 will be compatible ? Because I tried it with an iPho...

Casual Listener

Hello, I have an account for Spotify premium and I've tried connecting my LG G4 phone with Applink of Microsoft but it says that it doesn't find any app available , I would like to know if my LG G4 w...

MattSuda

Spotify Star

458 Views

3 replies

0 likes

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Superuser Contribution Spotify not connecting wifi

Guys, good afternoon. I would like help. I have an android and it does not work. Spotify on the Wifi network of my house does not connect. I have tested on other Wifi and connect normally. Is not a problem a router?

Casual Listener

Guys, good afternoon.   I would like help. I have an android and it does not work. Spotify on the Wifi network of my house does not connect. I have tested on other Wifi and connect normally. I...

diogosouzajf

Casual Listener

367 Views

2 replies

0 likes

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Superuser Contribution No Autoplay of my Playlist with Lockscreen / Kein Autoplay unter Lockscreen

Hi, sorry for my bad English (from Germany). My Problem: My Spotify App Android with Samsung S6 is not working right.When I choose a Playlist which is not downloaded and play it,I go back to the Homescreen of my S6 or chose the lookscreen,the next tr...

Newbie

Hi,   sorry for my bad English (from Germany).   My Problem:   My Spotify App Android with Samsung S6 is not working right. When I choose a Playlist which is not downloaded and ...

Julian

Moderator

614 Views

1 replies

0 likes

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Solved!! Add To Up Next will end shuffle of playlist and start radio based on the song added (sporadic)

I use Spotify daily during my commutes and work while studying at University. Its a large portion of my day. Normally I use shuffle on my Saved songs but sometimes I get a vibe for a specific song from my saved songs list so I filter for it and use t...

Casual Listener

I use Spotify daily during my commutes and work while studying at University. Its a large portion of my day. Normally I use shuffle on my Saved songs but sometimes I get a vibe for a specific song fr...

Hubo

Community Legend

1344 Views

3 replies

0 likes

Add To Up Next
Android
bug
defect
queue
Radio
setting
shuffle
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Honor 8: Spotify crash issue (video included)

Hi! After trying several suggestions from the internet, I got to the point where only this might help..The issue: Spotify keeps randomly crashing on me or "boobing" out and it turns into a white screen or crashes on the whole (regular usage). I somet...

Casual Listener

Hi! After trying several suggestions from the internet, I got to the point where only this might help.. The issue:  Spotify keeps randomly crashing on me or "boobing" out and it turns into a...

Desinika

Casual Listener

1285 Views

1 replies

0 likes

  • 1285 Views
  • 1 replies
  • 0 likes