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Dont want premium

Dont want premium

Rick24
Won't let me play music. When I press shuffle play all that happens is a box comes up with get premium for ad-free music anywhere at the bottom of the screen
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10 Replies

CryticalAce
Hello Rick,

Just want to clarify, but does your shuffle play work? If it does then the box is jus advertising premium to you because as a free customer you will receive ad's in the app, which include ad's for Spotify premium.

If you haven't already you may want to try premium free for a week as it may change your mind?

Best,
Jordan

Rick24
No the shuffle doesn't work as soon as l press shuffle play the box comes and that's it . No music 

CryticalAce
I see, have you made sure you have updated to the latest version of the app? Is it possible your Internet connection isn't working properly for Spotify, are you using a modified version of the app by chance?

If you can provide what phone your using and what version of IOS and Spotify you're using that would be a big help!

Best,
Jordan

Rick24
I am using a galaxy tab s and my phone is a galaxy s5 neo. Yesterday I uninstalled and then installed spotify so l guess l am using the latest version.

CryticalAce
Thanks for the details, what version of Android are your devices using, the S5 is on 6.0.1 I would assume?

I'll keep looking for a solution!

Best,
Jordan

Rick24
To be honest I don't know for either of them

CryticalAce
That's fine! If you want to check yout can do so by going into your device settings, head to General theN tap 'About Device'. Once you are there scroll down a little and you will see your version (X.X.X) I am on 6.0.1.

Best,
Jordan

Rick24
Ya both devices are on 6.0.1 l have just noticed on my tablet that it has tried to play an advertisement and nothing happened the screen just went black and froze.

CryticalAce
That is weird, have you installed an ad blocker by any chance? Maby that is causing the issue?

Best,
Jordan

Rick24
No l just uninstalled and installed spotify 

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