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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5327 Views

0 replies

6 likes

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Local Files on Android

I've got Spotify on 2 PCs, and on my Samsung Galaxy Note 5 phone, yet even when I download a playlist with the songs on every device, including the Note 5, they show up in the playlist on my phone as unavailable? Any ideas?

Gig Goer

I've got Spotify on 2 PCs, and on my Samsung Galaxy Note 5 phone, yet even when I download a playlist with the songs on every device, including the Note 5, they show up in the playlist on my phone as...

Joe

Community Legend

831 Views

10 replies

0 likes

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Superuser Contribution Artists and Playlists not functioning normally on my Samsung

Hi friends! So I'll start by saying I have a Samsung Galaxy S4 mini.. ancient but still working great aside from Spotify. A few issues: I pay for premium and have access to my songs when I am offline. When I am offline, I only have acess to songs thr...

Casual Listener

Hi friends!   So I'll start by saying I have a Samsung Galaxy S4 mini.. ancient but still working great aside from Spotify.    A few issues:   I pay for premium and have acc...

lioralon21

Casual Listener

637 Views

2 replies

0 likes

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Superuser Contribution Playlists are not playing the songs in them

Hello, this morning I started listening to music as i regularly do. However, when i tried to shuffle play my playlist, not a single song in it actually played, and the song that started playing isn't in the playlist and generally a different song fro...

Regular

Hello, this morning I started listening to music as i regularly do. However, when i tried to shuffle play my playlist, not a single song in it actually played, and the song that started playing isn't...

Eganmayurphymay

Newbie

20851 Views

11 replies

0 likes

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Premium to for family

I just changed from regular premium to premium for family, and I can't figure out how to add them so we have our own lines??

Newbie

I just changed from regular premium to premium for family, and I can't figure out how to add them so we have our own lines??

MattSuda

Spotify Star

289 Views

1 replies

0 likes

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Superuser Contribution Spotify resets my phone

After a few minutes of playing music, my phone automatically resets. Its been going on for a few weeks now. I own a Samsung Galaxy Ace 4.

Newbie

After a few minutes of playing music, my phone automatically resets. Its been going on for a few weeks now. I own a Samsung Galaxy Ace 4.

Maria_B

Moderator

338 Views

1 replies

0 likes

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Superuser Contribution connection problem with 4g

When I'm away from home Spotify has no connection even though it has.I uninstalled and then installed and checked the connection.

Newbie

When I'm away from home Spotify has no connection even though it has. I uninstalled and then installed and checked the connection.

Maria_B

Moderator

327 Views

1 replies

0 likes

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Offline Music appears to save to SD card, but doesn't

In the past, I've had lots of trouble getting offline tracks to move/stay on my SD card, but I finally figured it out and haven't been bothered with it for quite some time now. Yesterday, out of the blue, my App Manager started showing that all the O...

Newbie

In the past, I've had lots of trouble getting offline tracks to move/stay on my SD card, but I finally figured it out and haven't been bothered with it for quite some time now. Yesterday, out of the ...

Joe

Community Legend

2696 Views

5 replies

1 likes

Android
offline data
sd card
sd card troubleshooting
SD-card
storage
Storage on sd card
Troubleshooting
  • 2696 Views
  • 5 replies
  • 1 likes

missing filters: saved albums and imported songs

On you webpage under Android, one can find information:In Albums, you also have the option to view Saved albums -i.e. only full albums that you've saved. In Songs, you can also view Imported Music - i.e. your local files. However, those options are n...

Casual Listener

On you webpage under Android, one can find information: In Albums, you also have the option to view Saved albums -i.e. only full albums that you've saved. In Songs, you can also view Imported Music...

Joe

Community Legend

278 Views

1 replies

0 likes

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Solved!! Playback Stops Between Songs Randomly

Oftentimes when my screen is off on my android and I'm listening to music on Spotify (not currently a subscriber but I was considering renewing until this bug showed up) the playback stops and I have to manually open the app, press pause and then pre...

Casual Listener

Oftentimes when my screen is off on my android and I'm listening to music on Spotify (not currently a subscriber but I was considering renewing until this bug showed up) the playback stops and I have...

Roconnor

Casual Listener

1073 Views

4 replies

0 likes

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Superuser Contribution Spotify cant find devices

I have been trying to connect spotify to my Amazon echo speaker and spotify just can't find the device.

Newbie

I have been trying to connect spotify to my Amazon echo speaker and spotify just can't find the device.

user-removed

Not applicable

488 Views

1 replies

0 likes

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LG G4 and Applink Microsoft

Hello, I have an account for Spotify premium and I've tried connecting my LG G4 phone with Applink of Microsoft but it says that it doesn't find any app available , I would like to know if my LG G4 will be compatible ? Because I tried it with an iPho...

Casual Listener

Hello, I have an account for Spotify premium and I've tried connecting my LG G4 phone with Applink of Microsoft but it says that it doesn't find any app available , I would like to know if my LG G4 w...

MattSuda

Spotify Star

431 Views

3 replies

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Superuser Contribution Spotify not connecting wifi

Guys, good afternoon. I would like help. I have an android and it does not work. Spotify on the Wifi network of my house does not connect. I have tested on other Wifi and connect normally. Is not a problem a router?

Casual Listener

Guys, good afternoon.   I would like help. I have an android and it does not work. Spotify on the Wifi network of my house does not connect. I have tested on other Wifi and connect normally. I...

diogosouzajf

Casual Listener

353 Views

2 replies

0 likes

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Superuser Contribution No Autoplay of my Playlist with Lockscreen / Kein Autoplay unter Lockscreen

Hi, sorry for my bad English (from Germany). My Problem: My Spotify App Android with Samsung S6 is not working right.When I choose a Playlist which is not downloaded and play it,I go back to the Homescreen of my S6 or chose the lookscreen,the next tr...

Newbie

Hi,   sorry for my bad English (from Germany).   My Problem:   My Spotify App Android with Samsung S6 is not working right. When I choose a Playlist which is not downloaded and ...

Julian

Moderator

569 Views

1 replies

0 likes

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Solved!! Add To Up Next will end shuffle of playlist and start radio based on the song added (sporadic)

I use Spotify daily during my commutes and work while studying at University. Its a large portion of my day. Normally I use shuffle on my Saved songs but sometimes I get a vibe for a specific song from my saved songs list so I filter for it and use t...

Casual Listener

I use Spotify daily during my commutes and work while studying at University. Its a large portion of my day. Normally I use shuffle on my Saved songs but sometimes I get a vibe for a specific song fr...

Hubo

Community Legend

1313 Views

3 replies

0 likes

Add To Up Next
Android
bug
defect
queue
Radio
setting
shuffle
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Honor 8: Spotify crash issue (video included)

Hi! After trying several suggestions from the internet, I got to the point where only this might help..The issue: Spotify keeps randomly crashing on me or "boobing" out and it turns into a white screen or crashes on the whole (regular usage). I somet...

Casual Listener

Hi! After trying several suggestions from the internet, I got to the point where only this might help.. The issue:  Spotify keeps randomly crashing on me or "boobing" out and it turns into a...

Desinika

Casual Listener

1249 Views

1 replies

0 likes

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Superuser Contribution Lock screen on Google Pixel

On my Google Pixel, I'd like to have to controls shown on the lock screen, but not the wallpaper. Is it possible to do that? If on Settings -> Notifications I disable the notifications for Spotify I can't see either of them, and if I enable it I see ...

Newbie

On my Google Pixel, I'd like to have to controls shown on the lock screen, but not the wallpaper. Is it possible to do that?    If on Settings -> Notifications I disable the notificati...

morganjames

Newbie

2148 Views

2 replies

1 likes

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Superuser Contribution Song stops playing after a while

Hi I need helpWhen I want to listen to some songs (only a few) they stop playing after like 1.30-2 minIs there any way to fix it ?--> LG G4 AndroidI already reinstalled it but it didnt work Stefan

Newbie

Hi I need help When I want to listen to some songs (only a few) they stop playing after like 1.30-2 min Is there any way to fix it ? --> LG G4 Android I already reinstalled it but it didnt wor...

Julian

Moderator

490 Views

1 replies

1 likes

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Superuser Contribution Problema para baixar musicas offline

Ola, galera estou com um problema para baixar musicas offline, oque acontece é o seguinte, configuro as playlist para serem baixadas e tudo bem, ele começa a baixar sem problemas, o problema ocorre quando eu fecho o spotify e abro novamente, as playl...

Casual Listener

Ola, galera estou com um problema para baixar musicas offline, oque acontece é o seguinte, configuro as playlist para serem baixadas e tudo bem, ele começa a baixar sem problemas, o problema ocorre q...

BernardoRicardo

Casual Listener

2108 Views

3 replies

0 likes

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Spotify Premium, please stop playing music !!!

Hi,I'm french so sorry for the language mistakes.I have a problem : When all the songs of an album have been played, Spotify keeps playing music of other artistes related to the album I just listened.As I like listening to music when I go to sleep, I...

Casual Listener

Hi, I'm french so sorry for the language mistakes. I have a problem : When all the songs of an album have been played, Spotify keeps playing music of other artistes related to the album I just list...

ra-wad

Casual Listener

446 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes