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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 33141 Views
  • 62 replies
  • 25 likes
  • 33141 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872887 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872887 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25259 Views
  • 3 replies
  • 0 likes
  • 25259 Views
  • 3 replies
  • 0 likes

Control de Volumen

Saludos, Ocurre Ocasionalmente, voy a realizar un cambio en el volumen y no es posible, queda estático; no se puede subir no bajar. Se Normaliza al Reiniciar la App. ¿Algún Comentario? Gracias!!

  • Newbie
  • Saludos,   Ocurre Ocasionalmente, voy a realizar un cambio en el volumen y no es posible, queda estático; no se puede subir no bajar. Se Normaliza al Reiniciar la App. ¿Algún Comentario? &nbs...
  • 747 Views
  • 0 replies
  • 1 likes
  • 747 Views
  • 0 replies
  • 1 likes

When will it end?

Okay I just downloaded Spotify and started an account and automatically gave me A 7 day free trial for the premium service, I didn't think anything of it but then I saw another pop-up where it offered me a 30-day free trial and obviously 30>7. so I a...

  • Casual Listener
  • Okay I just downloaded Spotify and started an account and automatically gave me A 7 day free trial for the premium service, I didn't think anything of it but then I saw another pop-up where it offere...
  • Dread_Mafia209
  • Casual Listener
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Spotify hangs on start and takes forever to load

Hi, I'm frustrated and at my wits end. I'm so desperate I'm starting a thread. [Spotify] Search the Community[Me] I gave up after scrolling ten nonsense pages in all kinds of languages I don't speak. [Spotify] Basic troubleshooting[Spotify] If your d...

  • Newbie
  • Hi,   I'm frustrated and at my wits end. I'm so desperate I'm starting a thread.   [Spotify] Search the Community [Me] I gave up after scrolling ten nonsense pages in all kinds of lang...
  • moe30
  • Casual Listener
  • 8025 Views
  • 2 replies
  • 12 likes
  • 8025 Views
  • 2 replies
  • 12 likes

Solved!! Dónde se descarga mi música?

Buenos días! Necesito si me puede informar dónde se guardan mis canciones en Samsung J7, he intentado hacerlo como he leído por ahí (adjunto captura de pantalla) pero no me sale nada.

  • Casual Listener
  • Buenos días! Necesito si me puede informar dónde se guardan mis canciones en Samsung J7, he intentado hacerlo como he leído por ahí (adjunto captura de pantalla) pero no me sale nada.
  • lorenaguillier
  • Regular
  • 3543 Views
  • 8 replies
  • 0 likes
  • 3543 Views
  • 8 replies
  • 0 likes

Downloads gone

After updating to the latest version of spotify a couple of days ago all my saved and downloaded songs were gone. Almost 2000 songs and playlists poof... I had to download everything again. Is it possible gor this to be due to the Update?? The mass s...

  • Casual Listener
  • After updating to the latest version of spotify a couple of days ago all my saved and downloaded songs were gone. Almost 2000 songs and playlists poof... I had to download everything again. Is it pos...
  • Agusdw
  • Casual Listener
  • 3986 Views
  • 9 replies
  • 2 likes
  • 3986 Views
  • 9 replies
  • 2 likes

Playing Daily Mix

So my daily mix wont play, Im pressing the play button and it reacts but no music starts.I got internet as this only affects 2-4 mix' a time.Any idea?Thanks in advance

  • Casual Listener
  • So my daily mix wont play, Im pressing the play button and it reacts but no music starts. I got internet as this only affects 2-4 mix' a time. Any idea? Thanks in advance
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Sin Conexion a Internet

Desde la ultima actualizacion no puedo utilizar el spotify.Me indica que no tengo conexion a internet cuando la tengo. Ni siquiera me deja iniciar sesion ahora.Borre los datos, desinstale la aplicacion y la volvi a instalar y nada.Tengo una cuenta pr...

  • Newbie
  • Desde la ultima actualizacion no puedo utilizar el spotify. Me indica que no tengo conexion a internet cuando la tengo. Ni siquiera me deja iniciar sesion ahora. Borre los datos, desinstale la apli...
  • 784 Views
  • 0 replies
  • 6 likes
  • 784 Views
  • 0 replies
  • 6 likes

si cancellano tutti i download su memoria sd

Buongiorno, ho un problema con i download su Android.Se attivo l'archiviazione su memoria SD, ogni volta che spengo il cellulare perdo tutta la music scaricata.Non riesco a trovare risposte a questo problemaGrazie a chi mi aiuta Carlo

  • Newbie
  • Buongiorno, ho un problema con i download su Android. Se attivo l'archiviazione su memoria SD, ogni volta che spengo il cellulare perdo tutta la music scaricata. Non riesco a trovare risposte a que...
  • 287 Views
  • 0 replies
  • 0 likes
  • Memoria SD
  • 287 Views
  • 0 replies
  • 0 likes

Songs RE DOWNLOADING!

I've searched and found this happens since 2013 or so...**bleep**ing unveliebable. Every time I open spotify on my cell phone some songs apperantly get deleted somehow and then have to be redownloaded. This happens almost every single day. One day I ...

  • Regular
  • I've searched and found this happens since 2013 or so... **bleep**ing unveliebable. Every time I open spotify on my cell phone some songs apperantly get deleted somehow and then have to be redownloa...
  • woodandrew90
  • Roadie
  • 298 Views
  • 2 replies
  • 1 likes
  • 298 Views
  • 2 replies
  • 1 likes

Spotify startup agony on Android

Hi there, my Spotify regularly stops responding during startup. I see the circle rotating and oops messages when switching between main sections like Home, Browse, Search. This agony takes tens of seconds, but often several annoying minutes. It consu...

  • Casual Listener
  • Hi there, my Spotify regularly stops responding during startup. I see the circle rotating and oops messages when switching between main sections like Home, Browse, Search. This agony takes tens of se...
  • woodandrew90
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • Premium
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Playlists] Make Android Auto great again

Dear community,since a while I recognized that the content of playlists are no longer displayed using Android Auto. I'm using an Samsung Galaxy S6 with Android 6.0.1.I'm very sure that it worked in the past but after an update it is not working any l...

  • Music Fan
  • Dear community, since a while I recognized that the content of playlists are no longer displayed using Android Auto. I'm using an Samsung Galaxy S6 with Android 6.0.1. I'm very sure that it wo...
  • rayyong825
  • Casual Listener
  • 892 Views
  • 4 replies
  • 2 likes
  • Android
    Playlists
  • 892 Views
  • 4 replies
  • 2 likes

Music started playing on phone whilst listening on Desktop

Very weird issue - music that was being listening to on the desktop computer suddenly started playing on my phone while the music on the desktop stopped playing through no involvement of mine. Was in the Spotify Desktop app and the Phone was Locked. ...

  • Newbie
  • Very weird issue - music that was being listening to on the desktop computer suddenly started playing on my phone while the music on the desktop stopped playing through no involvement of mine. Was in...
  • 285 Views
  • 0 replies
  • 1 likes
  • 285 Views
  • 0 replies
  • 1 likes

Cannot log in to mobile app

So Im trying to log into the mobile app and am unable to. Ive been signed in on this phone for a long time, and have never had a facebook account connected. Or even had a facebook account. But the app wont let me sign in without connecting one. So i ...

  • Newbie
  • So Im trying to log into the mobile app and am unable to. Ive been signed in on this phone for a long time, and have never had a facebook account connected. Or even had a facebook account. But the ap...
  • Joe
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

ZTE V6 Max no descarga las canciones de Spotify a mi celular

ZTE V6 Max; es incompatible con Spotify Premium? Ya he intentado guardar las canciones en la memoria interna y en la micro sd card, pero despues de haber sido descargadas, desaparecen de las listas de reproduccion. No puedo disfrutar de Spotify sin c...

  • Newbie
  • ZTE V6 Max; es incompatible con Spotify Premium? Ya he intentado guardar las canciones en la memoria interna y en la micro sd card, pero despues de haber sido descargadas, desaparecen de las listas d...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

improve offline quality

hi,i'd like to improve the quality of my offline songs...my question is, if i change download quality from 96kbits to 320kbits will all already on sd-card existing offline songs also improve automaticaly quality to 320kbits? or only future downloads....

  • Newbie
  • hi, i'd like to improve the quality of my offline songs... my question is, if i change download quality from 96kbits to 320kbits will all already on sd-card existing offline songs also improve auto...
  • Joe
  • Community Legend
  • 422 Views
  • 2 replies
  • 0 likes
  • 422 Views
  • 2 replies
  • 0 likes

Android, former apple user wants to cancel membership. How?

I want to cancel my membership, but it keeps saying to change it through Apple I.D., and I don't even have an Apple product anymore only an android. What do I do to cancel my payments?

  • Newbie
  • I want to cancel my membership, but it keeps saying to change it through Apple I.D., and I don't even have an Apple product anymore only an android. What do I do to cancel my payments?
  • Hubo
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

When listening from Desktop, Spotify will switch to playing through Phone without input

So I open Spotify on my computer and start playing, then my phone will start playing the music instead as if I had hit "play through this device"I have to hit pause and play again for it to swap back to playing through my computer.

  • Newbie
  • So I open Spotify on my computer and start playing, then my phone will start playing the music instead as if I had hit "play through this device" I have to hit pause and play again for it to swap ba...
  • 263 Views
  • 0 replies
  • 1 likes
  • 263 Views
  • 0 replies
  • 1 likes

Album Section

It's possible in album section you can see only the one's you completely save? For Android devices.

  • Newbie
  • It's possible in album section you can see only the one's you completely save? For Android devices.
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Distorted playback static sound

I am experiencing distorted playback & static sound on the spotfy app. My device is onkyo dp-x1 and great headphones, I am sure Its the app's problem,because when I use the onkyo player, the distorted playback & static sound disappers. Any advice on ...

  • Casual Listener
  • I am experiencing distorted playback & static sound on the spotfy app. My device is onkyo dp-x1 and great headphones, I am sure Its the app's problem,because when I use the onkyo player, the...
  • jaccc
  • Casual Listener
  • 2138 Views
  • 3 replies
  • 0 likes
  • 2138 Views
  • 3 replies
  • 0 likes

Spotify reboots smartphone

Since sometime in February, after a certain Spotify app update (sorry, I can't recall which one), my phone started crashing and rebooting when using Spotify. All goes well when suddenly the song starts stuttering and shortly after the app halts and t...

  • Newbie
  • Since sometime in February, after a certain Spotify app update (sorry, I can't recall which one), my phone started crashing and rebooting when using Spotify.   All goes well when suddenly the ...
  • 521 Views
  • 0 replies
  • 0 likes
  • 521 Views
  • 0 replies
  • 0 likes