Download Problem

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Download Problem

mrhun
Casual Listener

Hello from Turkey, I have Sony XZ1 and premium user. When i try download some music, spotify said like this "Not enough storage space, download stopped!". I have a 20gb+ storage space in device storage not sd kart! Please help me, i can't download anything. Sorry for bad english.

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Re: Download Problem

Mantisentil
Community Legend

Hello and greetings 🙂

 

 You should try to a clean reinstall to address the issue. Follow these steps:

- Go to System Settings

- Go to "Apps"

- Find Spotify there

- On Spotify's page, first, tap "Force Close"

- Then tap "Clear cache" if it's not greyed out.

- Then tap "Unninstall" and remove the app.

- After uninnstalling, power off your device.

- If you can, remove the battery now. Power back on.

- Using a file manager on your phone or with your USB cable and your computer, go to Internal Storage > Android > Data and delete a folder called com.spotify.mobile.android.ui

- Reinstall Spotify from Google Play

If you do these steps correctly, you'll do a clean reinstallation of the app and your downloads will be done without a problem. Update us if the problem still exists after this. We'll try our best to help. Have a nice day 🙂

View solution in original post

2 Replies
Solution!

Re: Download Problem

Mantisentil
Community Legend

Hello and greetings 🙂

 

 You should try to a clean reinstall to address the issue. Follow these steps:

- Go to System Settings

- Go to "Apps"

- Find Spotify there

- On Spotify's page, first, tap "Force Close"

- Then tap "Clear cache" if it's not greyed out.

- Then tap "Unninstall" and remove the app.

- After uninnstalling, power off your device.

- If you can, remove the battery now. Power back on.

- Using a file manager on your phone or with your USB cable and your computer, go to Internal Storage > Android > Data and delete a folder called com.spotify.mobile.android.ui

- Reinstall Spotify from Google Play

If you do these steps correctly, you'll do a clean reinstallation of the app and your downloads will be done without a problem. Update us if the problem still exists after this. We'll try our best to help. Have a nice day 🙂

View solution in original post

Re: Download Problem

mrhun
Casual Listener

It worked, thanks.

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