Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Download Problem

Solved!

Download Problem

Hello from Turkey, I have Sony XZ1 and premium user. When i try download some music, spotify said like this "Not enough storage space, download stopped!". I have a 20gb+ storage space in device storage not sd kart! Please help me, i can't download anything. Sorry for bad english.

Reply

Accepted Solutions
Marked as solution

Hello and greetings ๐Ÿ™‚

 

 You should try to a clean reinstall to address the issue. Follow these steps:

- Go to System Settings

- Go to "Apps"

- Find Spotify there

- On Spotify's page, first, tap "Force Close"

- Then tap "Clear cache" if it's not greyed out.

- Then tap "Unninstall" and remove the app.

- After uninnstalling, power off your device.

- If you can, remove the battery now. Power back on.

- Using a file manager on your phone or with your USB cable and your computer, go to Internal Storage > Android > Data and delete a folder called com.spotify.mobile.android.ui

- Reinstall Spotify from Google Play

If you do these steps correctly, you'll do a clean reinstallation of the app and your downloads will be done without a problem. Update us if the problem still exists after this. We'll try our best to help. Have a nice day ๐Ÿ™‚

View solution in original post

2 Replies
Marked as solution

Hello and greetings ๐Ÿ™‚

 

 You should try to a clean reinstall to address the issue. Follow these steps:

- Go to System Settings

- Go to "Apps"

- Find Spotify there

- On Spotify's page, first, tap "Force Close"

- Then tap "Clear cache" if it's not greyed out.

- Then tap "Unninstall" and remove the app.

- After uninnstalling, power off your device.

- If you can, remove the battery now. Power back on.

- Using a file manager on your phone or with your USB cable and your computer, go to Internal Storage > Android > Data and delete a folder called com.spotify.mobile.android.ui

- Reinstall Spotify from Google Play

If you do these steps correctly, you'll do a clean reinstallation of the app and your downloads will be done without a problem. Update us if the problem still exists after this. We'll try our best to help. Have a nice day ๐Ÿ™‚

It worked, thanks.

Suggested posts