Downloaded songs get deleted.

[-r65vhg_q7nl]

Plan

Premium

Country

Germany

Device

Samsung Galaxy S7

Operating System

Android Oreo

My Question or Issue

 Before the last update, I had downloaded about  3300 songs. Suddenly all of them were deleted, so I tried downloading them again. It didn't work because after half an hour later all songs they were again deleted. I tried deleting the cache, I deleted every file there was on my SD card, I even reinitialized my SD card. Nothing was working, I've reinstalled Spotify about 3 times, I've downloaded all of these songs about 9 times and now I'm just frustrated. It also seems that Spotify doesn't delete the songs because my SD card was completely filled even though there were only about 10 GB of data saved on it. I hope that someone can help because I'm more than just frustrated.

[Alfredo]

Hey @-r65vhg_q7nl.

Sorry to hear all your downloaded songs were deleted.

I suggest checking the "Downloads unexpectedly removed" section of this support page. You'll find some troubleshooting steps you haven't tried yet.

All the best.