Help Wizard

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Drop down menu on Account.

Drop down menu on Account.

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Options on the drop down menu for Account do not work. Using Samsung 9+, chrome and android. Has been like this for weeks.

Screenshot_20200509-072036_Chrome.jpg
Screenshot_20200509-072042_Chrome.jpg
Reply
1 Reply

Hey @woodgrid,

 

Thanks for posting, and sorry to know you're having trouble managing your account. I just tried to replicate this on my Galaxy S8 and experienced the exact issue you described. I would recommend submitting this as an issue on this board as it will be easier for the Spotify team to keep track of it there, and if you can please be sure to include the details you mentioned here, and the screenshots are certainly helpful too.

 

In the meantime, the only workaround I can suggest at the moment would be to try to access your account from another device, such as a PC, at the same website. Here is a direct link. The options seem to be working as expected on the desktop at least.

dinomightSpotify Star
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