Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
392678 Views
545 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Spotify decided to add album cover photos in all my playlists on android phones. Does nothing but clutter everything up so you cant scroll through the playlists as fast
Spotify decided to add album cover photos in all my playlists on android phones. Does nothing but clutter everything up so you cant scroll through the playlists as fast
Music Fan
1244 Views
1 replies
1 likes
I have tried all the obvious things. Cleared cache, force stopped, reinstalled, etc. Before when I was signed in, it was saying I was offline even though I wasn't. And then when I tried reinstalling like every other post has said, I can't login. It s...
I have tried all the obvious things. Cleared cache, force stopped, reinstalled, etc. Before when I was signed in, it was saying I was offline even though I wasn't. And then when I tried reinstalling ...
Visitor
710 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S7 EdgeOperating System8.0.0 My Question or IssueMy Podcasts haven't updated in a few days on my Android app. They are however updating on desktop and on PS4. This happened about a week a go, and after a few d...
Plan Premium Country UK Device Samsung Galaxy S7 Edge Operating System 8.0.0 My Question or Issue My Podcasts haven't updated in a few days on my Android app. They are however updati...
Casual Listener
4799 Views
6 replies
2 likes
Why my top genres are different on web player than on Android.
Why my top genres are different on web player than on Android.
511 Views
0 replies
3 likes
PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. This happens regardless whether Spotify set t...
Plan Premium Device Samsung Galaxy A50 Operating System Android 10 My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...
1734 Views
0 replies
3 likes
PremiumCountryUnited StatesDeviceGoogle Pixel 3AOperating SystemAndroid 10 My Question or IssueWhile using the Spotify Stations app, if I pick up an incoming call, the banner in the notifications area disappears, and I need to go back into the app to...
Premium Country United States Device Google Pixel 3A Operating System Android 10 My Question or Issue While using the Spotify Stations app, if I pick up an incoming call, the banner i...
Spotify Legend
323 Views
1 replies
0 likes
PlanPremiumCountryGuatemalaDeviceHuawei p30 proOperating SystemAndroid 10, EMUI 10 My Question or Issue Hello. Im having problems with the app, it closes every 10 minutes I need to reopen the app to play the music. I already deleted the cache, I dele...
Plan Premium Country Guatemala Device Huawei p30 pro Operating System Android 10, EMUI 10 My Question or Issue Hello. Im having problems with the app, it closes every 10 minu...
582 Views
0 replies
0 likes
PlanPremiumCountryAustralia DevicePC, iPhone X, PS4 My IssueHi Community, Needing some help please regarding Playlists - I'll try and explain the best as possible below. I have a Playlist with 1,132 songs, regardless of what song I am listening to (e...
Plan Premium Country Australia Device PC, iPhone X, PS4 My Issue Hi Community, Needing some help please regarding Playlists - I'll try and explain the best as possible...
Spotify Legend
1302 Views
3 replies
3 likes
I am only given the option to download a daily mix on desktop app if I have before downloaded that daily mix on Android app. On desktop app (Windows 10) : for some daily mixes I am given the option to download, for others the sliding button is not sh...
I am only given the option to download a daily mix on desktop app if I have before downloaded that daily mix on Android app. On desktop app (Windows 10) : for some daily mixes I am given the...
Moderator
860 Views
1 replies
0 likes
In my Android app, I want to visualize the audio beats. By using the Quick Start I can get authorized and get notifications for the currently playing song which is a good starting point already.But I see no API (yet?) to access the audio-analysis. Do...
In my Android app, I want to visualize the audio beats. By using the Quick Start I can get authorized and get notifications for the currently playing song which is a good starting point a...
326 Views
0 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryUnited states DeviceSamsung Galaxy s9Operating SystemAndroid My Question or IssueI have kind of weird situati...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country United states Device Samsung Galaxy s9 ...
Roadie
517 Views
1 replies
0 likes
PlanFree/PremiumCountryUSDeviceSamsung Galaxy S20+Operating System My Question or IssueI'm not able to redeem my free 6 month premium, it says im ineligible. I tried everything, talked to their support and they told me to bring this up to you guys. T...
Plan Free/Premium Country US Device Samsung Galaxy S20+ Operating System My Question or Issue I'm not able to redeem my free 6 month premium, it says im ineligible. I tried everything...
Roadie
1008 Views
1 replies
0 likes
I am listening music from my Samsung SmartTV which synced with my Android phone.But when I plug headphone to Android phone to make a phone call ends up music stop on SmartTV and starts to play in headphones. PlanPremiumDeviceSamsung Galaxy S7 EdgeOpe...
I am listening music from my Samsung SmartTV which synced with my Android phone. But when I plug headphone to Android phone to make a phone call ends up music stop on SmartTV and starts to play in h...
394 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceAndroid 4.2.2Operating SystemAndroid 4.2.2 and Win10 My Question or IssueIf i add local files from my computer to a playlist and then download that playlist on my phone, these files are sped up. I tried redownlading the...
Plan Premium Country Germany Device Android 4.2.2 Operating System Android 4.2.2 and Win10 My Question or Issue If i add local files from my computer to a playlist and then download ...
638 Views
0 replies
0 likes
When i import music from my PC to my phone, and try to play it, it sounds like 2x or 3x the normal speed, and it only happens with my phone, in my PC sounds good.PlanPremiumCountryMexicoDeviceHUAWEI CUN-L03Operating SystemAndroid Lollipop My Question...
When i import music from my PC to my phone, and try to play it, it sounds like 2x or 3x the normal speed, and it only happens with my phone, in my PC sounds good. Plan Premium Country Mexico Dev...
Casual Listener
982 Views
5 replies
0 likes
PlanPremiumCountryUiDeviceHuwaei p20Operating SystemAndroid My Question or IssueI've got a p20 when I try and connect devices from Spotify to the Google home. It just says connecting I know that the Google home works. Can connect a Android tablet. I ...
Plan Premium Country Ui Device Huwaei p20 Operating System Android My Question or Issue I've got a p20 when I try and connect devices from Spotify to the Google home. It just says co...
359 Views
0 replies
0 likes
How do you report an issue with a track on Android, as there doesn't appear to be any options available? I've been forced to come to the Spotify Community website via the browser in order to ask this question. My reason for being here is this single....
How do you report an issue with a track on Android, as there doesn't appear to be any options available? I've been forced to come to the Spotify Community website via the browser in order to ask this...
Spotify Legend
483 Views
3 replies
0 likes
the choice to share music to the Instagram story disappears, so I can't to share the music I hear on Instagram.PlanFreeCountryIndonesiaDeviceXiaomi Redmi Note 5 ProOperating SystemAndroid PieMy Question or Issuethe option to share is missing
the choice to share music to the Instagram story disappears, so I can't to share the music I hear on Instagram. Plan Free Country Indonesia Device Xiaomi Redmi Note 5 Pro Operating System And...
Spotify Legend
1107 Views
1 replies
0 likes
PlanPremiumCountrySingaporeDeviceMi Max 2Operating SystemAndroid My Question or IssueI always used to be able to share songs to my instagram story. But recently the option wasn't available. I just updated both instagram and spotify thinking that was ...
Plan Premium Country Singapore Device Mi Max 2 Operating System Android My Question or Issue I always used to be able to share songs to my instagram story. But recently the option wa...
Spotify Legend
621 Views
3 replies
1 likes
Hello, i have always shared songs tk my IG stories before.... but now that option/feature is missing... My apps are up to date. Im using Samsung galaxy a50
Hello, i have always shared songs tk my IG stories before.... but now that option/feature is missing... My apps are up to date. Im using Samsung galaxy a50
Spotify Legend
922 Views
4 replies
1 likes
