Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35995 Views
  • 64 replies
  • 25 likes
  • 35995 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874118 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874118 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25575 Views
  • 3 replies
  • 0 likes
  • 25575 Views
  • 3 replies
  • 0 likes

Superuser Contribution Loading is ruler slow

PlanPremiumCountryUSADeviceNote 8Operating SystemAndroid 9 My Question or IssueWhen I want to open an album or artist I'll tap it then it take a few seconds before it opens and during that time I can't pause or anything

  • Visitor
  • Plan Premium Country USA Device Note 8 Operating System Android 9   My Question or Issue When I want to open an album or artist I'll tap it then it take a few seconds before it opens...
  • Mario
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Did anyone figure out how to fix the SD card problem with Android 9? I keep losing my downloaded mus

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

Escuchar lo mismo en dos equipos

Les cuento quiero escuchar la misma música en 2 equipos adheridos a mi plan familiar, la idea es hacerlo a distancia pero que se coordine para escuchar lo mismo. Ej: escuchar lo mismo al momento de ir a dormir.

  • Visitor
  • Les cuento quiero escuchar la misma música en 2 equipos adheridos a mi plan familiar, la idea es hacerlo a distancia pero que se coordine para escuchar lo mismo.   Ej: escuchar lo mismo al mom...
  • Bittencourt
  • Spotify Star
  • 465 Views
  • 1 replies
  • 0 likes
  • larga distancia
    musica similar
    unidos
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troubles since new spotify app

Hi,I have spotify premium and am having troubles with the app since the new version. Hoping there is a work around or a way to revert back to the old app? I've waited a while before complaining as it's normally just a getting used to the new thing bu...

  • Casual Listener
  • Hi, I have spotify premium and am having troubles with the app since the new version. Hoping there is a work around or a way to revert back to the old app?  I've waited a while before complaini...
  • Peter
  • Spotify Legend
  • 691 Views
  • 3 replies
  • 1 likes
  • 691 Views
  • 3 replies
  • 1 likes

Superuser Contribution Queue button is grayed out

PlanPremiumCountryUnited StatesDevicePixel 3Operating SystemAndroid My Question or IssueI primarily listen to music using the Android app by adding entire albums to my Queue, I feel like this isn't the primary use case and I continue to run into fric...

  • Casual Listener
  • Plan Premium Country United States Device Pixel 3 Operating System Android   My Question or Issue I primarily listen to music using the Android app by adding entire albums to my Queue,...
  • Peter
  • Spotify Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • Android
    Queue Button
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue is deleted when changing to Spotify Connect (Sonos)

PlanPremiumCountryUnited StatesDevicePixel 3, Sonos 5Operating SystemAndroid My Question or IssueI primarily listen to music using the Android app by adding entire albums to my Queue, when I want to change the experience from listening through headph...

  • Casual Listener
  • Plan Premium Country United States Device Pixel 3, Sonos 5 Operating System Android   My Question or Issue I primarily listen to music using the Android app by adding entire albums to ...
  • Peter
  • Spotify Legend
  • 678 Views
  • 1 replies
  • 2 likes
  • Android
    Connect
    queue
  • 678 Views
  • 1 replies
  • 2 likes

Superuser Contribution Why unable to play artist in order?

You used to be able to search for say a particular artist... coldplay for example All the tracks would come up drom my general list and after playing first track other coldplay tracks would follow automatically No longer happens in that after the fir...

  • Newbie
  • You  used to be able to search for say a particular artist... coldplay for example  All the tracks would come up drom my general list and after playing first track other coldplay tracks wo...
  • Peter
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify ist offline

PlanFamilyCountryGermanyDeviceSamsung Galaxy S8 and Galaxy S10Operating SystemAndroid My Question or IssueHi guys my spotify ist offline although the device ist online. All proposed solutions was tried, without success. The same on another device. De...

  • Visitor
  • Plan Family Country Germany Device Samsung Galaxy S8 and Galaxy S10 Operating System Android   My Question or Issue Hi guys my spotify ist offline although the device ist online. All p...
  • Peter
  • Spotify Legend
  • 381 Views
  • 1 replies
  • 1 likes
  • 381 Views
  • 1 replies
  • 1 likes

Superuser Contribution The spotify android app does not show artists all music

CountryHungary Device(Samsung Galaxy S8 plus)Operating System( Android) My Question or IssueWhen i search my favorite artists the potify turn me on to this artist page. But here i can find only 5 music and his albums. I cant find my favorite artist a...

  • Visitor
  •   Country Hungary   Device (Samsung Galaxy S8 plus) Operating System ( Android)   My Question or Issue When i search my favorite artists the potify turn me on to this artist ...
  • Katerina
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error code 112

Hi, Unable to get on-line since having new computer. I get Connection lost. Reconnecting...(error code:112) Firewall is set to allow Spotify through and I've even tried turning Firewall off.

  • Newbie
  • Hi, Unable to get on-line since having new computer. I get Connection lost. Reconnecting...(error code:112) Firewall is set to allow Spotify through and I've even tried turning Firewall off.
  • Katerina
  • Spotify Legend
  • 1512 Views
  • 4 replies
  • 0 likes
  • 1512 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't find friends on android app

Cant find friends and rheir playlist. Is it broken or hidden somewhere? 

  • Regular
  • Cant find friends and rheir playlist. Is it broken or hidden somewhere?  
  • Peter
  • Spotify Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • Friends
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Samsung S10 LED Case Controls

PlanPremiumCountryUKDeviceGalaxy S10 PlusOperating SystemAndroid 10 My Question or IssueWhy can't I control music from the case? I'd like to be able to play, pause and skip tracks using the case. Can't seem to do that for some reason. Why not?

  • Regular
  • Plan Premium Country UK Device Galaxy S10 Plus Operating System Android 10   My Question or Issue Why can't I control music from the case? I'd like to be able to play, pause and skip t...
  • Peter
  • Spotify Legend
  • 766 Views
  • 1 replies
  • 0 likes
  • 766 Views
  • 1 replies
  • 0 likes

Superuser Contribution changing the volume on another device from Android

I've written about this in the past and I decided to mention this yet again.I'm at home, my desktop computer is labeled Spotify Connect, I'm assuming this has some significance.I also use a Samsung (Android) tablet connected to a stereo system and a ...

  • Regular
  • I've written about this in the past and I decided to mention this yet again. I'm at home, my desktop computer is labeled Spotify Connect, I'm assuming this has some significance. I also use a S...
  • Peter
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pausing (Android/Samsung S10e)

Premium UKSamsung Galaxy S10eAndroid 9 Spotify keeps pausing during songs. I have checked and it is not on the sleep list and it is allowed to run in the background. Strangely, the music will unpause itself after a while, or when I unlock the phone. ...

  • Casual Listener
  • Premium  UK Samsung Galaxy S10e Android 9   Spotify keeps pausing during songs. I have checked and it is not on the sleep list and it is allowed to run in the background. Strangely, th...
  • Peter
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 1 likes
  • 377 Views
  • 1 replies
  • 1 likes

Superuser Contribution App gets stuck\not responding on MIUI 10

PlanPremiumCountryIsraelDeviceXiaomi Redmi 6Operating SystemMIUI v10.4.4 My Question or IssueFrom the latest Android app update, the app freezes (sometimes even the entire phone) when you click on the 3 vertical points of the song that need to open t...

  • Regular
  • Plan Premium Country Israel Device Xiaomi Redmi 6 Operating System MIUI v10.4.4   My Question or Issue From the latest Android app update, the app freezes (sometimes even the entire ph...
  • Katerina
  • Spotify Legend
  • 844 Views
  • 2 replies
  • 2 likes
  • Android
  • 844 Views
  • 2 replies
  • 2 likes

Solved!! I can't share spotify to instagram story

PlanPremiumCountrySlovakiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi i have samsung s9 and i cant share spotify to instagram story, if i try , my instagtam o...

  • Visitor
  • Plan Premium Country Slovakia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi i have ...
  • Emilia_8
  • Community Legend
  • 15152 Views
  • 8 replies
  • 3 likes
  • 15152 Views
  • 8 replies
  • 3 likes

I can't share Instagram stories.

PlanPremiumCountry DeviceXIAOMI MI 5SOperating SystemANDROID 8 My Question or Issue I cant share Instagram stories. Its been 5 days , please help me.

  • Visitor
  • Plan Premium Country   Device XIAOMI MI 5S Operating System ANDROID 8   My Question or Issue  I cant share Instagram stories. Its been 5 days , please help me.  
  • Emilia_8
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Sharing songs to Insta story not working

PlanPremiumCountryUnited KingdomDeviceXiaomi mi A3Operating SystemAndroidMy Question or IssueSharing Spotify songs into Instagram stories has stopped working all of a sudden. Tried reinstalling Instagram and clearing Instagram cache. Nothing worked. ...

  • Visitor
  •   Plan Premium Country United Kingdom Device Xiaomi mi A3 Operating System Android My Question or Issue Sharing Spotify songs into Instagram stories has stopped working all of a sudden...
  • Emilia_8
  • Community Legend
  • 626 Views
  • 1 replies
  • 4 likes
  • 626 Views
  • 1 replies
  • 4 likes

Organizing my playlists

DeviceSamsung Galaxy S10+ Operating SystemAndroid Oreo My Question or IssueOn the desktop app you can organize your various playlists however you want. But on Android, no. On Android it puts the playlist you last listened to at the top which is quite...

  • Newbie
  • Device Samsung Galaxy S10+   Operating System Android Oreo   My Question or Issue On the desktop app you can organize your various playlists however you want. But on Android, no. On ...
  • Emilia_8
  • Community Legend
  • 629 Views
  • 3 replies
  • 0 likes
  • order
    organize
    Playlists
  • 629 Views
  • 3 replies
  • 0 likes