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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4723 Views

0 replies

6 likes

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  • 6 likes

Superuser Contribution Crash at startup

Hey, I know, I'm not the First guy Posting that topic, but non of the advices helped me. I cannot run the spotify app on my android device. One second After startup (showing the gray screen with the spotify icon) the app crashes.I reinstalled several...

Visitor

Hey,   I know, I'm not the First guy Posting that topic, but non of the advices helped me. I cannot run the spotify app on my android device. One second After startup (showing the gray screen ...

Ivan

Spotify Legend

2718 Views

1 replies

1 likes

Crash startup
  • 2718 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Music stops and Spotify stops responding after opening other full screen application

PlanPremiumCountrySingaporeDeviceSamsung S9Operating SystemLatest android and security update My Question or IssueRecently since the new update when opening full screen applications such as games, spotify stops playback and doesn't show up in the nav...

Casual Listener

Plan Premium Country Singapore Device Samsung S9 Operating System Latest android and security update    My Question or Issue Recently since the new update when opening full screen...

Ivan

Spotify Legend

923 Views

1 replies

0 likes

  • 923 Views
  • 1 replies
  • 0 likes

Strange issue with storage option SD card

In settings I chose the option to store my downloads on the external SD card. It happens regularly that this option is undone. Without changing it, in storage settings the option internal storage is marked and my downloads start over again - with the...

Visitor

In settings I chose the option to store my downloads on the external SD card. It happens regularly that this option is undone. Without changing it, in storage settings the option internal storage is ...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Connected devices - how to disconnect phone without switching off music

PlanPremiumCountryMalta Device(iPhone 6, Samsung Galaxy 7, Macbook Pro mid 2015)Operating System(iOS 12, Android, MacosX) My Question or Issue When iPhone or the MacBook plays the music and all 3 devices are connected through WiFi on the home network...

Music Fan

Plan Premium Country Malta   Device (iPhone 6, Samsung Galaxy 7, Macbook Pro mid 2015) Operating System (iOS 12, Android, MacosX)   My Question or Issue   When iPhone or th...

400 Views

0 replies

0 likes

  • 400 Views
  • 0 replies
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Like button on notification banner is broken

Hi Spotify,I've been having a problem with the like button on notification panel for couple of weeks now.The like button on the notification banner just isn't working anymore. In order to like a song I have to open the app itself.Everything else on t...

Casual Listener

Hi Spotify, I've been having a problem with the like button on notification panel for couple of weeks now. The like button on the notification banner just isn't working anymore. In order to like a ...

ZenDis

Casual Listener

1759 Views

6 replies

4 likes

  • 1759 Views
  • 6 replies
  • 4 likes

Zufällige wiedergabe

Halloo,Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs die playlist wieder von vorne beginnt. Obwohl es doch ...

Casual Listener

Halloo, Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs d...

299 Views

0 replies

0 likes

  • 299 Views
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Spotify taking over bluetooth when not in use

PlanPremiumCountryNorwayDeviceHuawei P20 ProOperating SystemAndroid 9.00.2 My Question or Issue: I'm using Huawei P20 Pro for streaming and handsfree calling in my Audi A6 with MMI2 high and Dension Gateway 500S BT http://www.dension.com/automotive/p...

Music Fan

Plan Premium Country Norway Device Huawei P20 Pro Operating System Android 9.00.2   My Question or Issue:   I'm using Huawei P20 Pro for streaming and handsfree calling in my Aud...

alovaas

Music Fan

806 Views

3 replies

1 likes

  • 806 Views
  • 3 replies
  • 1 likes

Solved!! My Mixtapes are gone

PlanPremiumCountryGermanyDevice(Huawei PSmart 2019) My Question or IssueSome time in the last 6 hours the "Start"-View changed and completely removed the "Für dich erstellt"(created for you) section. Other (unwanted) categories have taken their place...

Regular

Plan Premium Country Germany Device (Huawei PSmart 2019)   My Question or Issue Some time in the last 6 hours the "Start"-View changed and completely removed the "Für dich erstellt"(crea...

Emilia_8

Community Legend

1101 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify closing suddenly in celphone

Spotify works normal, I´m listening to the songs when suddenly the app closes, without any error message. I´ve already try to reinstall, to remove de SD card and it continues happening.Sometimes I don´t even can listening ONE song until the end that ...

Casual Listener

Spotify works normal, I´m listening to the songs when suddenly the app closes, without any error message. I´ve already try to reinstall, to remove de SD card and it continues happening.Sometimes I do...

hbeltrano1

Regular

1268 Views

6 replies

1 likes

  • 1268 Views
  • 6 replies
  • 1 likes

Superuser Contribution BAD: Giant Podcast Button on new Home Page

PlanPremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo, latest My Question or IssueThe new changes force on us a GIGANTIC podcast button that is informationally intrusive to the experience of using the Android app. It serves as ...

Regular

Plan Premium Country USA Device Samsung Galaxy Note 9 Operating System Android Oreo, latest   My Question or Issue The new changes force on us a GIGANTIC podcast button that is in...

ConArb42

Regular

784 Views

6 replies

0 likes

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  • 6 replies
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Ständiges ausfallen von Spotify auf dem Huawei P20 lite

Hallo zusammen, hatte bei Spotify bisher immer nur einen Premium Account und habe diesen mit meiner Freundin geteilt. Sie kam auf mich zu und meinte es stürzt in unregelmäßigen Abständen ständig ab und man müsste Spotify dann immerwieder neustarten. ...

Visitor

Hallo zusammen,   hatte bei Spotify bisher immer nur einen Premium Account und habe diesen mit meiner Freundin geteilt. Sie kam auf mich zu und meinte es stürzt in unregelmäßigen Abständen stä...

1196 Views

0 replies

0 likes

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Spotify Pausing ALL audio playback randomly on Android

Phone: Pixel 3OS: Android 10 with the November 5 patchSpotify version: 8.5.33.831 There is a bug in the latest Android Spotify app. The Spotify app, without warning, with no notifications, and no user actions will randomly pause any audio media playi...

Newbie

Phone: Pixel 3 OS: Android 10 with the November 5 patch Spotify version: 8.5.33.831   There is a bug in the latest Android Spotify app. The Spotify app, without warning, with no notification...

引きこもり

Roadie

941 Views

4 replies

0 likes

  • 941 Views
  • 4 replies
  • 0 likes

app does not start

PlanPremiumCountryNetherlands Device Samsung Galaxy 9Operating SystemAndroid 10 My Question or IssueSpotify app worked well, until one day I could not go online anymore. The app shut itself down when I tried. I installed the app again, updated OS etc...

Casual Listener

Plan Premium Country Netherlands   Device  Samsung Galaxy 9 Operating System Android 10   My Question or Issue Spotify app worked well, until one day I could not go online a...

huysse

Casual Listener

549 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Album plays in shuffle on Android Auto

Hi -Whenever I try to play anything - album or playlist - through android auto, the songs always play in shuffle mode NEVER in their actual order. Even worse, when I try to play an album from my library, not only will it play a random song, but it wi...

Visitor

Hi - Whenever I try to play anything - album or playlist - through android auto, the songs always play in shuffle mode NEVER in their actual order. Even worse, when I try to play an album from my li...

543 Views

0 replies

0 likes

android auto
shuffle
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Google Home Devices Won't Play Music Saved in My Library

PremiumUSASamsung Galaxy S7 EdgeAndroid 8.0 On both my Google Home and Google Home Mini speakers, Spotify will not connect or play any music saved to my library. For example, if I select an album I have saved or downloaded on my phone, it will play f...

Newbie

Premium USA Samsung Galaxy S7 Edge Android 8.0   On both my Google Home and Google Home Mini speakers, Spotify will not connect or play any music saved to my library.  For example, ...

Fennecpaws

Casual Listener

1393 Views

1 replies

3 likes

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  • 1 replies
  • 3 likes

Superuser Contribution Kein Ton bei Wiedergabe im Auto via Bluetooth

Hallo, ich nutze Spotify (Premium Account) vorwiegend über die App mit meinem Samsung Galaxy A3 (2017) im Auto. Seit einigen Tagen treten folgende Probleme auf:Songs werden ohne Ton abgespielt, bzw. wenn überhaupt ein paar Takte Musik ertönen, spring...

Visitor

Hallo,   ich nutze Spotify (Premium Account) vorwiegend über die App mit meinem Samsung Galaxy A3 (2017) im Auto.  Seit einigen Tagen treten folgende Probleme auf: Songs werden ohne Ton ...

Covos

Visitor

7473 Views

5 replies

2 likes

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  • 5 replies
  • 2 likes

Spotify plays after alarm

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADeviceMoto G6Operating SystemAndroid My Question or IssueSpotify plays with my alarms, but recently after I tur...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Moto G6 Operating System Android &nbsp...

S4ltyc4t

Visitor

1851 Views

4 replies

1 likes

Google Clocks
  • 1851 Views
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Equalizer

PlanPremiumCountryPhilippinesDeviceVivo V15Operating SystemAndroid Pie My Question or IssueUp until now, equalizer was under the Music Quality settings but now, it's gone. It disappeared. I have already tried rebooting my phone and doing a clean rein...

Visitor

  Plan Premium Country Philippines Device Vivo V15 Operating System Android Pie   My Question or Issue Up until now, equalizer was under the Music Quality settings but now, it's ...

Shaztastic

Visitor

701 Views

1 replies

1 likes

  • 701 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify ULTRA slow showing playlists and songs

The Android app is very slow at showing songs or playlists this is both on wifi and Mobile net.It will often think for 30sec. 1 ½ min just trying to slow my playlists or the songs in the playlist and cant just open the app and say i wanna listen to a...

Regular

The Android app is very slow at showing songs or playlists this is both on wifi and Mobile net. It will often think for 30sec. 1 ½ min just trying to slow my playlists or the songs in the playlist a...

Harbord2020

Newbie

2804 Views

5 replies

4 likes

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  • 5 replies
  • 4 likes

How do I play entire album when listening on phone? (samsung galaxy 9)

PlanFreeCountryUSDeviceSamsung Galaxy 9Operating System android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I listen to entire album on my phone?? I can do this on my computer but not on phone??

Visitor

Plan Free Country US Device Samsung Galaxy 9 Operating System  android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How can I listen to entire album on my ...

Emilia_8

Community Legend

1336 Views

1 replies

0 likes

  • 1336 Views
  • 1 replies
  • 0 likes