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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 843217 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843217 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14400 Views
  • 1 replies
  • 0 likes
  • 14400 Views
  • 1 replies
  • 0 likes

Music Turns of automaticlly.

None of the below information is required. However, the more ou provide the easier it will be for us to try PlanPremiumCountry DeviceHuawei Mate 20 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I start a song it...

  • Newbie
  • None of the below information is required. However, the more ou provide the easier it will be for us to try  Plan Premium Country   Device Huawei Mate 20 lite Operating System (iOS...
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Selecting "Shuffle Play" in a playlist will only play the first song on repeat.

Within the past few days, I've noticed that selecting a song defaults to "repeat one". Every time you pick a new album or playlist, it goes right back to "repeat one". Radio doesn't even work anymore because it just plays the first song forever and f...

  • Newbie
  • Within the past few days, I've noticed that selecting a song defaults to "repeat one". Every time you pick a new album or playlist, it goes right back to "repeat one". Radio doesn't even work anymore...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Bluetooth controls unresponsive after re-starting car (Android)

]PlanPremiumCountryAustraliaDeviceHuawei Mate 10 ProOperating SystemAndroid My Question or IssueThe bluetooth controls in my vehicle become unresponsive after restarting the car. I need to unlock my phone and re-open the Spotify app and then it will ...

  • Regular
  • ] Plan Premium Country Australia Device Huawei Mate 10 Pro Operating System Android   My Question or Issue The bluetooth controls in my vehicle become unresponsive after restarting th...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Song pause while screen is locked.

PlanPremiumCountry Samsung Galaxy Note 8, Operating System Android Pie My Question or IssueSometimes when screen locks, music will pause randomly and continue randomly again.someitmes it will also pause and continue once i unlock the screen.its drivi...

  • Regular
  •   Plan Premium Country   Samsung Galaxy Note 8,  Operating System  Android Pie   My Question or Issue Sometimes when screen locks, music will pause randomly ...
  • hacker1216
  • Newbie
  • 116863 Views
  • 10 replies
  • 29 likes
  • 116863 Views
  • 10 replies
  • 29 likes

Superuser Contribution Music freezes

PlanPremium CountryItaly DeviceSamsung Galaxy S6 Operating SystemAndroid 7.0 For two months, it happens every day that after listening to 3 or 4 songs, the music stops after 9-10 seconds. It is frustrating since then I have no way to listen to someth...

  • Music Fan
  • Plan Premium   Country Italy   Device Samsung Galaxy S6   Operating System Android 7.0   For two months, it happens every day that after listening to 3 or 4 songs, the...
  • iuxmat
  • Music Fan
  • 1176 Views
  • 4 replies
  • 0 likes
  • 1176 Views
  • 4 replies
  • 0 likes

Superuser Contribution Canvas and Autoplay automatically turn on after I turn off offline mode

PlanPremiumCountryGermanyDeviceGalaxy J7Operating SystemAndroid 8.1 My Question or IssueI have to turn off canvas and Autoplay every single time I toggle off offline mode

  • Casual Listener
  • Pl an Premium Country Germany Device Galaxy J7 Operating System Android 8.1   My Question or Issue I have to turn off canvas and Autoplay every single time I toggle off offline mode
  • Guido
  • Spotify Legend
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Can't find Spotify app on Galaxy Store for Samsung Wearable

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy Note 9 and Samsung Gear S3 FrontierOperating SystemAndroid Oreo My Question or IssueHello Everyone! I just got my Samsung Gear S3 Frontier and I was looking forward to download the Spotify app for it....

  • Newbie
  •   Plan Premium Country Philippines Device Samsung Galaxy Note 9 and Samsung Gear S3 Frontier Operating System Android Oreo   My Question or Issue Hello Everyone!   I ...
  • 292 Views
  • 0 replies
  • 4 likes
  • 292 Views
  • 0 replies
  • 4 likes

Superuser Contribution Selected song are not playing even if are their in album and appear light in colour than that of oth

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Guido
  • Spotify Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Song not playing in android app in India
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution View lyrics loading forever

PlanPremiumCountrySwedenDeviceSamsung Galaxy S6Operating SystemAndroid 7.0My Question or IssueOn some songs you can tap "Lyrics" (not to be confused with Behind the Lyrics), however it never loads/loads forever. See screenshot for reference.

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy S6 Operating System Android 7.0 My Question or Issue On some songs you can tap "Lyrics" (not to be confused with Behind the Lyrics), however...
  • Guido
  • Spotify Legend
  • 371 Views
  • 3 replies
  • 1 likes
  • lyrics
  • 371 Views
  • 3 replies
  • 1 likes

Superuser Contribution Songs occasionally play with no sound

PlanPremiumCountryCanadaDeviceSamsung galaxy s8Operating SystemWhatever the latest android is My Question or IssueRecently while I'm listening to spotify, a song will occasionally play with no sound. Kind of annoying in every day life but if you skip...

  • Newbie
  •   Plan Premium Country Canada Device Samsung galaxy s8 Operating System Whatever the latest android is    My Question or Issue Recently while I'm listening to spotify, a son...
  • Guido
  • Spotify Legend
  • 145 Views
  • 1 replies
  • 1 likes
  • 145 Views
  • 1 replies
  • 1 likes

Non riproduce la musica

Piano PremiumNazioneItaliaDispositivoP9 liteSistema operativoAndroid 7.0 La mia domanda o problemaRiproducendo i brani su spotify dopo aver riprodotto un brano, quello successivo si blocca e devo per forza cambiare canzone per continuare ad ascoltare

  • Newbie
  • Piano  Premium Nazione Italia Dispositivo P9 lite Sistema operativo Android 7.0     La mia domanda o problema Riproducendo i brani su spotify dopo aver riprodotto un brano, ...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Search function wont work

I live in Australia and I encountered the problem on my Samsung Galaxy A3. I am using spotify free. When I try to use the search function, it takes a while to load, then eventually a message pops up saying: 'No internet connection' even when I do hav...

  • Casual Listener
  • I live in Australia and I encountered the problem on my Samsung Galaxy A3.  I am using spotify free.  When I try to use the search function, it takes a while to load, then eventually a mess...
  • Imdaman021
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Superuser Contribution App freezes after opening (sansung s4)

PlanPremiumCountryBrazil Device Sansung s4. Operating SystemAbdroid My Question or IssueHello guys. It's just it, I open the app and after the logo it pops the usual screen, but nothing besides the buttons in the bottom. After that nothing happens an...

  • Newbie
  •     Plan Premium Country Brazil  Device  Sansung s4.  Operating System Abdroid   My Question or Issue Hello guys. It's just it, I open the app and after the ...
  • Katerina
  • Spotify Legend
  • 259 Views
  • 2 replies
  • 0 likes
  • Android
  • 259 Views
  • 2 replies
  • 0 likes

Shuffled Playlist Excluding an Artist

Premium Spotify user in the US, using a Galaxy S8. I have a playlist with plenty of songs from a few of my favorite bands. The issue I am experiencing is that while on shuffle the playlist completely fails to play one particular band's songs -- entir...

  • Newbie
  • Premium Spotify user in the US, using a Galaxy S8.   I have a playlist with plenty of songs from a few of my favorite bands. The issue I am experiencing is that while on shuffle the playlist c...
  • 507 Views
  • 0 replies
  • 1 likes
  • broken
    Playlist
    Playlists
    shuffle
  • 507 Views
  • 0 replies
  • 1 likes

Stop music when getting a call

PlanFreeCountryIndiaDeviceRedmi note 5Operating SystemAndroid My Question or IssueThe music streaming does not stop when I get a call but I want it to. I remember getting an option the very first time this happened and accidentally clicked on the opt...

  • Newbie
  • Plan Free Country India Device Redmi note 5 Operating System Android   My Question or Issue The music streaming does not stop when I get a call but I want it to. I remember getting an ...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Can't skip or pause songs in lock screen

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy A70Operating SystemAndroid 9 My Question or IssueI just got a new phone, and now I can't skip or pause in my lock screen anymore (the widget is there though) anyone know a fix?

  • Newbie
  •   Plan Premium Country The Netherlands Device Samsung Galaxy A70 Operating System Android 9   My Question or Issue I just got a new phone, and now I can't skip or pause in my loc...
  • Bauticerolini
  • Casual Listener
  • 476 Views
  • 1 replies
  • 2 likes
  • 476 Views
  • 1 replies
  • 2 likes

Genius Lyrics

When I use the Genius lyrics feature it shows me behind the lyrcis story too. If I just wanna see lyrcis what should I do? If there is no function like that I really wonder why. Because Genius is a lyrcis app.

  • Casual Listener
  • When I use the Genius lyrics feature it shows me behind the lyrcis story too. If I just wanna see lyrcis what should I do? If there is no function like that I really wonder why. Because Genius is a l...
  • leaghuter
  • Casual Listener
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Crashing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)LG K20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify has been fine until now, but today the music has stopped playing randomly wh...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG K20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Jᴀᴄᴋ
  • Roadie
  • 189 Views
  • 1 replies
  • 1 likes
  • 189 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify is no longer recognizing that i am a premium member

PlanPremiumCountryUSADeviceTechno Pouvoir 2Operating SystemAndroid OMy Question or Issue:I have swithed from an iOS to an android phone. When i try to use my spotify on this new phone it will not let me use some of the premium features such as downlo...

  • Newbie
  • Plan Premium Country USA Device Techno Pouvoir 2 Operating System Android O My Question or Issue: I have swithed from an iOS to an android phone. When i try to use my spotify on this ne...
  • Katerina
  • Spotify Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not playing full song

Just started today, Android app is only playing 20 seconds to 90 seconds and then skips to the next song. I haven't changed any settings and have no idea how to make this stop.

  • Newbie
  • Just started today, Android app is only playing 20 seconds to 90 seconds and then skips to the next song. I haven't changed any settings and have no idea how to make this stop.  
  • Katerina
  • Spotify Legend
  • 2487 Views
  • 1 replies
  • 1 likes
  • 2487 Views
  • 1 replies
  • 1 likes