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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27869 Views
  • 59 replies
  • 23 likes
  • 27869 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870418 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870418 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24747 Views
  • 3 replies
  • 0 likes
  • 24747 Views
  • 3 replies
  • 0 likes

Automatic switch from SD card to internal memory after every reboot

PlanPremiumCountryGermanyDeviceMotorola Moto G7 PowerOperating SystemAndroid 9 My Question or IssueI have swapped my 64gb SD card to a 200gb SD card now.After the change, I did not have a problem to switch the memory in the Spotify app back to the SD...

  • Visitor
  • Plan Premium Country Germany Device Motorola Moto G7 Power Operating System Android 9   My Question or Issue I have swapped my 64gb SD card to a 200gb SD card now. After the change, I...
  • 419 Views
  • 0 replies
  • 9 likes
  • SD-card autostart
  • 419 Views
  • 0 replies
  • 9 likes

Deleted files after app update - Root cause discovered

PlanSpotify PremiumCountry - UKDeviceSamsung Galaxy Operating SystemWindows 10 My Question or IssueOnce again my spotify downloaded tracks have been deleted after an app update.After digging deeper it appears Spotify doesn't recognise a current offli...

  • Regular
  • Plan Spotify Premium Country - UK Device Samsung Galaxy  Operating System Windows 10   My Question or Issue Once again my spotify downloaded tracks have been deleted after an app u...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

[Android][Playlists] Better shuffle

The shuffle seems to only work effectively with less than 100 songs. I have over 600 songs on my liked playlist, and I can hear the same song twice in a day. Thanks for your help!

  • Casual Listener
  • The shuffle seems to only work effectively with less than 100 songs. I have over 600 songs on my liked playlist, and I can hear the same song twice in a day.    Thanks for your help!
  • 258 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 258 Views
  • 0 replies
  • 0 likes

[Android][Playlists] Qued songs don't appear in the song order when I rewind

When I'm listening to my playlist on shuffle then decide to place a song or two in queue, after those songs play and I decide to go back a song or two, those songs I just queued won't be there! That's a big issue for me! Thanks for your help!

  • Casual Listener
  • When I'm listening to my playlist on shuffle then decide to place a song or two in queue, after those songs play and I decide to go back a song or two, those songs I just queued won't be there! That'...
  • 327 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 327 Views
  • 0 replies
  • 0 likes

Cannot go online on mobile

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid Pie My Question or IssueMy phone simply will not go online in spotify. I have tried different networks and even data usage and it will not go online. There is not even an offline mo...

  • Casual Listener
  •   Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android Pie   My Question or Issue My phone simply will not go online in spotify. I have tried different net...
  • BoricSole53
  • Casual Listener
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Android 9 Bluetooth - skip/play/pause keys does not work

PlanPremiumSpotify version8.5.32.889DeviceHTC U11Operating SystemAndroid 9 My Question or IssueSince some months I have the following issue:My phone is connected with my Kenwood DPX-7100DAB car radio and use Spotify to play music. The music title and...

  • Newbie
  • Plan Premium Spotify version 8.5.32.889 Device HTC U11 Operating System Android 9   My Question or Issue Since some months I have the following issue: My phone is connected with my Ke...
  • 479 Views
  • 0 replies
  • 0 likes
  • bluetooth
    Car
    controls
    pause
    Play
    Radio
    skip
  • 479 Views
  • 0 replies
  • 0 likes

Recently can't download my music to sd card

PlanPremiumCountryIndonesiaDeviceASUS Zenfone Max M1Operating SystemAndroid Oreo My Question or IssueSo recently a notification pops up from Spotify, telling me that i'm about to download 500+ music. I thought maybe its about to redownload my saved p...

  • Visitor
  • Plan Premium Country Indonesia Device ASUS Zenfone Max M1 Operating System Android Oreo   My Question or Issue So recently a notification pops up from Spotify, telling me that i'm abou...
  • 218 Views
  • 0 replies
  • 1 likes
  • 218 Views
  • 0 replies
  • 1 likes

I Can't share music on Instagram stories

Hello.I see many people sharing songs on Instagram stories, but I can't, why? When I try to share to Instagram there's no option "Instagram stories". Both apps (Instagram and Spotify) are up to date Device: Moto G6 PlusAndroid version: 9 (PPWS29.116-...

  • Newbie
  • Hello. I see many people sharing songs on Instagram stories, but I can't, why? When I try to share to Instagram there's no option "Instagram stories". Both apps (Instagram and Spotify) are up to dat...
  • 356 Views
  • 0 replies
  • 1 likes
  • 356 Views
  • 0 replies
  • 1 likes

Can't share to Facebook News Feed any more

PlanPremiumCountryUKDeviceLG V30Operating SystemAndroid 8.0.0 My Question or IssueI have noticed the last few times I've decided to share a song I've been listening to on Spotify to Facebook that it will only let me share it as a Story and doesn't gi...

  • Visitor
  • Plan Premium Country UK Device LG V30 Operating System Android 8.0.0   My Question or Issue I have noticed the last few times I've decided to share a song I've been listening to on Spo...
  • jsmith85
  • Visitor
  • 1320 Views
  • 2 replies
  • 4 likes
  • 1320 Views
  • 2 replies
  • 4 likes

Superuser Contribution Spotify will not recognize SD card

DeviceGalaxy S9+Operating SystemAndroid 9 with September security patch My Question or IssueSpotify refuses to acknowledge my SD card on my S9+. It has been this way since I bought this home. Google Play Music and any other app has absolutely no prob...

  • Regular
  •   Device Galaxy S9+ Operating System Android 9 with September security patch   My Question or Issue Spotify refuses to acknowledge my SD card on my S9+. It has been this way since I ...
  • davidaxxa
  • Regular
  • 843 Views
  • 3 replies
  • 1 likes
  • Android
    Galaxy
    S9+
  • 843 Views
  • 3 replies
  • 1 likes

Switching back to internal storage after every reboot

PlanPremiumCountryChileDeviceMotorola Moto G5 PlusOperating SystemAndroid 10 (Pixel Experience) My Question or IssueMy Spotify app keeps switching back to internal storage after every reboot, even though I have set it to "SD Card", thus re-downloadin...

  • Visitor
  • Plan Premium Country Chile Device Motorola Moto G5 Plus Operating System Android 10 (Pixel Experience)   My Question or Issue My Spotify app keeps switching back to internal storage af...
  • user-removed
  • Not applicable
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Solved!! SD card across multiple devices

Operating System: Android 9 Hi!I would like to access songs on Spotify offline on my Android car radio. Unfortunately, it is not possible to hook it up to my home Wifi due to distance/signal strength. So I would like to know the following:if I downlo...

  • Casual Listener
  • Operating System: Android 9   Hi! I would like to access songs on Spotify offline on my Android car radio. Unfortunately, it is not possible to hook it up to my home Wifi due to distance/sign...
  • Luan
  • Spotify Star
  • 1338 Views
  • 7 replies
  • 0 likes
  • 1338 Views
  • 7 replies
  • 0 likes

Standard Play non-shuffle

How can I set that shuffle play isn't the standard in playing playlists? PlanPremiumCountryGermany DeviceGoogle Pixel 3 XL Operating SystemAndroid 10 My Question or Issue

  • Newbie
  • How can I set that shuffle play isn't the standard in playing playlists?   Plan Premium Country Germany  Device Google Pixel 3 XL  Operating System Android 10   My Ques...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Where are the downloaded local files from playlist are saved

DeviceSamsung Galaxy 9Operating SystemAndroid 9 My Question or IssueHi,if I add local files to my playlist on my pc, my phone will donwload it, if it's in the same wifi and I can play it there, too. My Question is: Where are those files stored?I'm tr...

  • Visitor
  • Device Samsung Galaxy 9 Operating System Android 9   My Question or Issue Hi, if I add local files to my playlist on my pc, my phone will donwload it, if it's in the same wifi and I can p...
  • 465 Views
  • 0 replies
  • 0 likes
  • 465 Views
  • 0 replies
  • 0 likes

Spotify completely unstable on my Redmi Note 8 Pro Device

PlanPremiumCountryTurkeyDeviceXiaomi Redmi Note 8 ProOperating SystemMIUI 10.4.2.0 My Question or Issue The app freezes (sometimes even the entire phone) when you click on the 3 vertical dots of the song that need to open the menu or if I wanted to c...

  • Visitor
  • Plan Premium Country Turkey Device Xiaomi Redmi Note 8 Pro Operating System MIUI 10.4.2.0   My Question or Issue   The app freezes (sometimes even the entire phone) when you clic...
  • 1025 Views
  • 0 replies
  • 0 likes
  • Android
    freeze
    Spotify
  • 1025 Views
  • 0 replies
  • 0 likes

Problema com outras opções

Estou com problema ao acionar as outras opções, no botão de três pontinhos, a extensão para compartilhar músicas ou mesmo abrir o perfil do artista ou álbum. quando toco no botão o aplicativo trava na tela porém a música continua rodando, não consigo...

  • Casual Listener
  • Estou com problema ao acionar as outras opções, no botão de três pontinhos, a extensão para compartilhar músicas ou mesmo abrir o perfil do artista ou álbum. quando toco no botão o aplicativo trava n...
  • 461 Views
  • 0 replies
  • 3 likes
  • conta
  • 461 Views
  • 0 replies
  • 3 likes

Denon AVR-S640H - Spotify App not working

It looks like many other people wrote about it. There is no simple solution to that - I tried to reinstall Spotify app on my Samsung Phone and also ensured I have the latest firmware of my Denon installed. So here is my issue - I have many albums dow...

  • Casual Listener
  • It looks like many other people wrote about it.  There is no simple solution to that - I tried to reinstall Spotify app on my Samsung Phone and also ensured I have the latest firmware of my Deno...
  • DanDanDanDan10
  • Casual Listener
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

How to disable this is playlists

So I like to listen to artists' full discography on shuffle but it's not possible anymore because of the This is playlists. For example, if I go to Lady Gaga's page and start playing her music, Spotify automatically starts playing the This is: Lady G...

  • Casual Listener
  • So I like to listen to artists' full discography on shuffle but it's not possible anymore because of the This is playlists. For example, if I go to Lady Gaga's page and start playing her music, Spoti...
  • Aublob
  • Music Fan
  • 721 Views
  • 1 replies
  • 2 likes
  • 721 Views
  • 1 replies
  • 2 likes

automatic download of songs being played

Hi all, I have a quite general question regarding spotify and I cannot seem to find the answer in spotify or the internet. I found out that spotify is automatically downloading songs that are being played on my phone (Huawei P20 lite, Android). I che...

  • Casual Listener
  • Hi all,   I have a quite general question regarding spotify and I cannot seem to find the answer in spotify or the internet.  I found out that spotify is automatically downloading songs ...
  • Delmonte
  • Regular
  • 705 Views
  • 5 replies
  • 2 likes
  • 705 Views
  • 5 replies
  • 2 likes

Android double notifications

Why do I have two notifications in my S9+ swipe down menu and how do I remove the "Spotify Connections"? I'm using headphones via headphone jack too. CountryAustraliaDeviceSamsung Galaxy 9+

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  • Visitor
  • Why do I have two notifications in my S9+ swipe down menu and how do I remove the "Spotify Connections"?  I'm using headphones via headphone jack too.    Country Australia Device ...
  • 381 Views
  • 0 replies
  • 0 likes
  • 381 Views
  • 0 replies
  • 0 likes