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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5900 Views

0 replies

7 likes

  • 5900 Views
  • 0 replies
  • 7 likes

I Can't share music on Instagram stories

Hello.I see many people sharing songs on Instagram stories, but I can't, why? When I try to share to Instagram there's no option "Instagram stories". Both apps (Instagram and Spotify) are up to date Device: Moto G6 PlusAndroid version: 9 (PPWS29.116-...

Newbie

Hello. I see many people sharing songs on Instagram stories, but I can't, why? When I try to share to Instagram there's no option "Instagram stories". Both apps (Instagram and Spotify) are up to dat...

463 Views

0 replies

1 likes

  • 463 Views
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Superuser Contribution Spotify Premium does not work with AdGuard DNS

PlanPremiumCountryUSA Device(Pixel 2, Pixel 3, Desktop App, Web player)Operating System(Android Ubuntu 18) I'm a premium user. I use AdGuard DNS on all platforms I use Spotify with. Since I'm paying a monthly fee to avoid advertisements on Spotify, I...

Casual Listener

Plan Premium Country USA   Device (Pixel 2, Pixel 3, Desktop App, Web player) Operating System (Android Ubuntu 18)   I'm a premium user.  I use AdGuard DNS on all platforms I...

koachemup

Visitor

12768 Views

11 replies

4 likes

  • 12768 Views
  • 11 replies
  • 4 likes

Superuser Contribution I can't login to the Spotify app

I have tried all the obvious things. Cleared cache, force stopped, reinstalled, etc. Before when I was signed in, it was saying I was offline even though I wasn't. And then when I tried reinstalling like every other post has said, I can't login. It s...

Visitor

I have tried all the obvious things. Cleared cache, force stopped, reinstalled, etc. Before when I was signed in, it was saying I was offline even though I wasn't. And then when I tried reinstalling ...

jecohn

Visitor

646 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution Family Mix not working on Android v8.5.32.889

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid 10 My Question or IssueFamily Mix was working fine when I was the only person in it. I just added a family member, and now if I try to open it on Android I get stuck in the "W...

Casual Listener

Plan Premium Country United States Device Google Pixel 3 Operating System Android 10   My Question or Issue Family Mix was working fine when I was the only person in it. I just added a...

Xenia

Moderator

2638 Views

9 replies

14 likes

  • 2638 Views
  • 9 replies
  • 14 likes

Superuser Contribution Like\Dislike buttons doesn't work from lock-screen notification

PlanPremiumCountryIsraelDeviceXiaomi Redmi 6Operating SystemMIUI v10.4.4 My Question or Issuethe lock-screen notification does not appear to respond to the like\dislike buttons. Clicking on either of these options does nothing. I tried both restartin...

Regular

Plan Premium Country Israel Device Xiaomi Redmi 6 Operating System MIUI v10.4.4   My Question or Issue the lock-screen notification does not appear to respond to the like\dislike butto...

Xenia

Moderator

886 Views

4 replies

2 likes

Android
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  • 2 likes

Standard Play non-shuffle

How can I set that shuffle play isn't the standard in playing playlists? PlanPremiumCountryGermany DeviceGoogle Pixel 3 XL Operating SystemAndroid 10 My Question or Issue

Newbie

How can I set that shuffle play isn't the standard in playing playlists?   Plan Premium Country Germany  Device Google Pixel 3 XL  Operating System Android 10   My Ques...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Where are the downloaded local files from playlist are saved

DeviceSamsung Galaxy 9Operating SystemAndroid 9 My Question or IssueHi,if I add local files to my playlist on my pc, my phone will donwload it, if it's in the same wifi and I can play it there, too. My Question is: Where are those files stored?I'm tr...

Visitor

Device Samsung Galaxy 9 Operating System Android 9   My Question or Issue Hi, if I add local files to my playlist on my pc, my phone will donwload it, if it's in the same wifi and I can p...

569 Views

0 replies

0 likes

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Spotify completely unstable on my Redmi Note 8 Pro Device

PlanPremiumCountryTurkeyDeviceXiaomi Redmi Note 8 ProOperating SystemMIUI 10.4.2.0 My Question or Issue The app freezes (sometimes even the entire phone) when you click on the 3 vertical dots of the song that need to open the menu or if I wanted to c...

Visitor

Plan Premium Country Turkey Device Xiaomi Redmi Note 8 Pro Operating System MIUI 10.4.2.0   My Question or Issue   The app freezes (sometimes even the entire phone) when you clic...

1213 Views

0 replies

0 likes

Android
freeze
Spotify
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Superuser Contribution App gets stuck\not responding on MIUI 10

PlanPremiumCountryIsraelDeviceXiaomi Redmi 6Operating SystemMIUI v10.4.4 My Question or IssueFrom the latest Android app update, the app freezes (sometimes even the entire phone) when you click on the 3 vertical points of the song that need to open t...

Regular

Plan Premium Country Israel Device Xiaomi Redmi 6 Operating System MIUI v10.4.4   My Question or Issue From the latest Android app update, the app freezes (sometimes even the entire ph...

Katerina

Spotify Legend

1025 Views

2 replies

2 likes

Android
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  • 2 replies
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Problema com outras opções

Estou com problema ao acionar as outras opções, no botão de três pontinhos, a extensão para compartilhar músicas ou mesmo abrir o perfil do artista ou álbum. quando toco no botão o aplicativo trava na tela porém a música continua rodando, não consigo...

Casual Listener

Estou com problema ao acionar as outras opções, no botão de três pontinhos, a extensão para compartilhar músicas ou mesmo abrir o perfil do artista ou álbum. quando toco no botão o aplicativo trava n...

530 Views

0 replies

3 likes

conta
  • 530 Views
  • 0 replies
  • 3 likes

Switching back to internal storage after every reboot

PlanPremiumCountryChileDeviceMotorola Moto G5 PlusOperating SystemAndroid 10 (Pixel Experience) My Question or IssueMy Spotify app keeps switching back to internal storage after every reboot, even though I have set it to "SD Card", thus re-downloadin...

Visitor

Plan Premium Country Chile Device Motorola Moto G5 Plus Operating System Android 10 (Pixel Experience)   My Question or Issue My Spotify app keeps switching back to internal storage af...

user-removed

Not applicable

460 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Starting the get very angry with Spotify. =(

PlanPremiumCountryBrasilDeviceGalaxy S9+Operating SystemAndroid 9 PieMy Question or IssueAbout a week ago I posted my issue here without any success and Spotify continue downloading random playlists. Tried everything so far without any success. Unins...

Regular

Plan Premium Country Brasil Device Galaxy S9+ Operating System Android 9 Pie My Question or Issue About a week ago I posted my issue here without any success and Spotify continue downloading...

Peter

Spotify Legend

1841 Views

7 replies

1 likes

  • 1841 Views
  • 7 replies
  • 1 likes

Android double notifications

Why do I have two notifications in my S9+ swipe down menu and how do I remove the "Spotify Connections"? I'm using headphones via headphone jack too. CountryAustraliaDeviceSamsung Galaxy 9+

Visitor

Why do I have two notifications in my S9+ swipe down menu and how do I remove the "Spotify Connections"?  I'm using headphones via headphone jack too.    Country Australia Device ...

491 Views

0 replies

0 likes

  • 491 Views
  • 0 replies
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Solved!! Daily Mix always plays in shuffle mode

PlanPremiumCountryUSADeviceSamsung Note 10Operating SystemAndroid 9 (Pie)Spotify version: 8.5.32.889 My Question or IssueLately, my Daily Mixes will only seem to play in shuffle mode. That is, they do not play in the order seen on the Daily Mix list....

Music Fan

Plan Premium Country USA Device Samsung Note 10 Operating System Android 9 (Pie) Spotify version: 8.5.32.889   My Question or Issue Lately, my Daily Mixes will only seem to  play...

j-MIND

Casual Listener

8422 Views

4 replies

0 likes

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  • 4 replies
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Enough with this.

I'm a fellow android user using Spotify Premium daily for 3+ years, and I am so frustrated with how nonchalant and indifferent the whole company is regarding features, and the 'Idea' system that I believe that this post would resonate with at least s...

Regular

I'm a fellow android user using Spotify Premium daily for 3+ years, and I am so frustrated with how nonchalant and indifferent the whole company is regarding features, and the 'Idea' system that I be...

974 Views

0 replies

6 likes

Android
green circle
laggy spotify
Search
slow loading
slow spotify
sorting
swipe to search
  • 974 Views
  • 0 replies
  • 6 likes

Spotify automatically saving albums to library and downloading them

PlanPremiumCountryUSADevicePixel 3a XLOperating SystemAndroid 10 My Question or IssueHi all, Starting a few weeks ago, the Spotify app would display a "Downloading" notification every time I launched it. After some digging, I found a number of albums...

Regular

Plan Premium Country USA Device Pixel 3a XL Operating System Android 10   My Question or Issue Hi all,   Starting a few weeks ago, the Spotify app would display a "Downloading" ...

563 Views

0 replies

4 likes

  • 563 Views
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  • 4 likes

sorting is not considered with Google Assisstant, Alexa or what so ever

My Question or Issuei sort my playlistsafter the date i added a song to it.when i command google to play the playlist. the sorting is not considered...when iam going manually to the playlist it is considered again. drives me crazy if i wanna here my ...

Visitor

My Question or Issue i sort my playlists after the date i added a song to it. when i command google to play the playlist. the sorting is not considered... when iam going manually to the playlist ...

300 Views

0 replies

0 likes

  • 300 Views
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Superuser Contribution Spotify stops to work when connected to Wi-FI

PlanPremiumCountryPolandDeviceOnePlus6Operating SystemAndroid 9 (OxygenOS 9.09) My Question or IssueCouple days ago I spotted a new issue while using Spotify on my smartphone. When connected to Wi-FI I'm presented with an error "no Internet connectio...

Casual Listener

Plan Premium Country Poland Device OnePlus6 Operating System Android 9 (OxygenOS 9.09)   My Question or Issue Couple days ago I spotted a new issue while using Spotify on my smartphone...

Leom122180

Casual Listener

6710 Views

10 replies

2 likes

  • 6710 Views
  • 10 replies
  • 2 likes

Spotify Connect bugg

https://www.youtube.com/watch?v=j8nzr1aiaJY None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySwedenDeviceSamsung Galaxy S9Operating SystemAndroid 9 My Question or ...

Casual Listener

https://www.youtube.com/watch?v=j8nzr1aiaJY  None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Sw...

293 Views

0 replies

0 likes

  • 293 Views
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Downloads not working on mobile

PlanPremiumCountryUnited States of AmericaDeviceLG V20Operating SystemAndroid Nougat My Question or IssueYesterday evening, I downloaded around 10 new songs to put on my playlist. I put them on playlist one by one. After I finished adding them all I ...

Casual Listener

Plan Premium Country United States of America Device LG V20 Operating System Android Nougat   My Question or Issue Yesterday evening, I downloaded around 10 new songs to put on my play...

ofthemasses

Regular

687 Views

1 replies

1 likes

  • 687 Views
  • 1 replies
  • 1 likes