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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839048 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839048 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13572 Views
  • 1 replies
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  • 13572 Views
  • 1 replies
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Solved!! I can skip on another phone, but not on my new one.

PlanFreeCountrySaudi ArabiaDeviceSamsung J7 Prime (old), Huawei P30 Pro (new) Operating System(Android 7.0 and 9.0) My Question or IssueHello! I just wanted to ask how the skipping works, just wondering why I can skip songs on my old phone without Sp...

  • Casual Listener
  •   Plan Free Country Saudi Arabia Device Samsung J7 Prime (old), Huawei P30 Pro (new)  Operating System (Android 7.0 and 9.0)   My Question or Issue Hello! I just wanted to a...
  • leviE
  • Composer
  • 435 Views
  • 3 replies
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  • 435 Views
  • 3 replies
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New update to My Library has ruined Spotify

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 8, PCOperating SystemAndroid Oreo, Windows 10 My issue is with the new Spotify update. I have close to the maximum amount of songs on a single device (about 3,200), all of them carefully sourced & selec...

  • Regular
  • Plan Premium Country Australia Device Samsung Galaxy 8, PC Operating System Android Oreo, Windows 10   My issue is with the new Spotify update. I have close to the maximum amount o...
  • meluco
  • Casual Listener
  • 1163 Views
  • 6 replies
  • 11 likes
  • 1163 Views
  • 6 replies
  • 11 likes

Music stopping/app closing

PlanPremiumCountryArgentinaDeviceLG Q6 Operating SystemAndroid Nougat 7.1.1 La aplicación deja de reproducir o directamente se cierra de la barra de tareas al abrir un gif de un estado de WhatsApp, lo cual me parece raro porque los archivos gif no ti...

  • Newbie
  • Plan Premium Country Argentina Device LG Q6  Operating System Android Nougat 7.1.1   La aplicación deja de reproducir o directamente se cierra de la barra de tareas al abrir un gif...
  • 203 Views
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  • 203 Views
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Local files for my android not working

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have a problem connecting my local files from my Windows computer to my Samsung galaxy 9. I create a folder and add it to my library and then check the box so...

  • Newbie
  • Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Android   My Question or Issue I have a problem connecting my local files from my Windows computer to my Samsung ga...
  • 264 Views
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  • 264 Views
  • 0 replies
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Still Geoblocked (Réunion Island)

Hello, here is a few informations PlanFree (plan to premium soon)CountryFrance (Réunion island precisely)DeviceSamsung galaxy J2/S6Operating SystemAndroid GO 8.1 My Question or IssueYour services on Android aka Google play are still unavaible for Reu...

  • Casual Listener
  • Hello, here is a few informations   Plan Free (plan to premium soon) Country France (Réunion island precisely) Device Samsung galaxy J2/S6 Operating System Android GO 8.1   My Qu...
  • 836 Views
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  • 836 Views
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Spotify closing itself

Whenever I'm listening to spotify while using Instagram, I tap to play sound on a video and Spotify pauses music, however it will also usually close the app and restart the song I was listening to. PlanFreeCountryUSADeviceLG Stylo 4Operating SystemAn...

  • Newbie
  • Whenever I'm listening to spotify while using Instagram, I tap to play sound on a video and Spotify pauses music, however it will also usually close the app and restart the song I was listening to.&n...
  • 317 Views
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  • 317 Views
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After every reboot a new login request

I am using the Android app of Spotify and experience some bug when rebooting my phone. Each time I have to reenter my login credentials. I have found the solution with entering the offline mode which did fix the problem for some people. I do not have...

  • Visitor
  • I am using the Android app of Spotify and experience some bug when rebooting my phone. Each time I have to reenter my login credentials. I have found the solution with entering the offline mode which...
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
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  • 168 Views
  • 1 replies
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Denon and Spotify Connect - only for premium users

PlanFreeCountryAustraliaDeviceSamsung S7 - Denon AVR-x1000Operating SystemAndroid 8.0 I have recently updated firmware on my Denon AVR-X1000 receiver hoping to be able to use Spotify Connect as I have heard that it will be available for Spotify Free ...

Screenshot_20190420-002131_Spotify.jpg
  • Newbie
  •   Plan Free Country Australia Device Samsung S7 - Denon AVR-x1000 Operating System Android 8.0   I have recently updated firmware on my Denon AVR-X1000 receiver hoping to be able ...
  • 1381 Views
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  • 3 likes
  • 1381 Views
  • 0 replies
  • 3 likes

Playlist skips to the beginning

I have an annoying issue with one of my playlists. No matter where I am within the playlist, it skips to the start of it after having just played one, maybe two songs further down in my playlist.This happens both on my Android phone and on my Windows...

  • Newbie
  • I have an annoying issue with one of my playlists. No matter where I am within the playlist, it skips to the start of it after having just played one, maybe two songs further down in my playlist. Th...
  • 187 Views
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  • 187 Views
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Solved!! Song I've never listened to is the only song that plays and can't be paused

PlanPremiumCountryIrelandDeviceSamsung Galaxy 9+My Question or IssueFirst Man by DSmash is the only song that plays. I'll play something else and after a second it's gone - whole queue is wiped - and only that song plays. Tried skipping, moving to th...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy 9+ My Question or Issue First Man by DSmash is the only song that plays. I'll play something else and after a second it's gone - whole queue ...
  • Chandaler
  • Newbie
  • 777 Views
  • 6 replies
  • 1 likes
  • 777 Views
  • 6 replies
  • 1 likes

Volume on spotify

Not sure where to post this but I was having issues with volume on Android and turning off normalisation wasn't a help. However, changing Region on the actual phone to India instead of Uk fixed it. Turns out the EU implement volume restrictions, chan...

  • Newbie
  • Not sure where to post this but I was having issues with volume on Android and turning off normalisation wasn't a help. However, changing Region on the actual phone to India instead of Uk fixed it. T...
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  • volume
  • 235 Views
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Snapchat "Play on Spotify" button does not work

PlanPremiumCountryU.s.DevicePixel 2Operating SystemAndroid 9 My Question or IssueWhen you send a Spotify link to someone on Snapchat when they click the "Play On Spotify" button it does nothing no matter how many times you click the button! It's supp...

  • Newbie
  • Plan Premium Country U.s. Device Pixel 2 Operating System Android 9   My Question or Issue When you send a Spotify link to someone on Snapchat when they click the "Play On Spotify" ...
  • 1122 Views
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  • 3 likes
  • 1122 Views
  • 0 replies
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Notification

I have an honor 10 lite that runs android version 9 and when I play Spotify the notification shows on the lock screen but I don't have any of the controls. I have deleted and reinstalled it, updated it and made sure all app permissions and notificati...

  • Newbie
  • I have an honor 10 lite that runs android version 9 and when I play Spotify the notification shows on the lock screen but I don't have any of the controls. I have deleted and reinstalled it, updated ...
  • 189 Views
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  • 189 Views
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Superuser Contribution Reseting of storage device after restart.

PlanPremium FamilyCountryAccount is in Germany but im currently in New Zealand.DeviceSamsung Galaxy S8+Operating SystemAndroid 9 After restarting my phone spotify redownloads all the songs that i previously downloaded and rests my Storage device back...

  • Newbie
  • Plan Premium Family Country Account is in Germany but im currently in New Zealand. Device Samsung Galaxy S8+ Operating System Android 9   After restarting my phone spotify redownloads a...
  • Katerina
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
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Stopping Music/Clear Now Playing

PlanPremiumCountryUnited StatesDeviceLG TributeOperating SystemAndroid-Exact OS is irrelevant, this is a GENERAL FUNCTIONALITY query. My Question or IssueHow do I fully stop a song that is playing? To be explicitly clear on my question, by "fully sto...

  • Newbie
  • Plan Premium Country United States Device LG Tribute Operating System Android-Exact OS is irrelevant, this is a GENERAL FUNCTIONALITY query.   My Question or Issue How do I fully stop ...
  • 465 Views
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  • 465 Views
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Superuser Contribution Can't play local files on my Android phone

PlanPremiumCountryCzech RepublicDeviceLG G6Operating SystemAndroid 8 My Question or IssueHello!I have a prob with all of my local files in my playlists, as they can't be played on my phone (they are all greyed out). Everything works perfectly fine on...

  • Casual Listener
  • Plan Premium Country Czech Republic Device LG G6 Operating System Android 8   My Question or Issue Hello! I have a prob with all of my local files in my playlists, as they can't be pl...
  • xmaroolax
  • Casual Listener
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

Spotify Pauses after a few (random) songs - Samsung S9+

PlanPremiumCountryUSADeviceSamsung Galaxy 9+Operating SystemAndroid Oreo (whatever is most current) My Question or IssueSpotify pauses and must push play after 1-5 songs (random but always happens). I have been searching the internet for weeks on a f...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy 9+ Operating System Android Oreo (whatever is most current)   My Question or Issue Spotify pauses and must push play after 1-5 songs...
  • audiom3
  • Casual Listener
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

No puedo reproducir playlist sin conexión a internet

PlanPremiumCountryMéxico DeviceHuawei mate 20 lite Operating SystemAndroid My Question or IssueNo me cargan las playlist sin conexión a Internet, solo álbumes, tengo la cuenta premium, ayúdenme por favor.

  • Newbie
  •   Plan Premium Country México  Device Huawei mate 20 lite  Operating System Android   My Question or Issue No me cargan las playlist sin conexión a Internet, solo álbum...
  • 374 Views
  • 0 replies
  • 1 likes
  • 374 Views
  • 0 replies
  • 1 likes

April 9th update is crashing and rebooting my Google Pixel 3

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3XLOperating SystemAndroid 9 Pie My Question or IssueI have used and loved Spotify for years and years. And when I say "use", I mean I REALLY use Spotify. It is playing on my phone about 9 hours a day...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 3XL Operating System Android 9 Pie   My Question or Issue I have used and loved Spotify for years and years. And when I say "use"...
  • RyanGPalmer
  • Casual Listener
  • 998 Views
  • 2 replies
  • 1 likes
  • Android
    broken
    Crash
    Error
    google
    pixel
    reboot
    restart
    Update
  • 998 Views
  • 2 replies
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Env: prod