Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55498 Views
  • 68 replies
  • 25 likes
  • 55498 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27811 Views
  • 5 replies
  • 0 likes
  • 27811 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't play any song after updating to 8.5.41.344

PlanPremiumCountryPHDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueAfter updating yesterday to 8.5.41.344, I can't play anything except for the cached songs so I tried to reinstall it in PlayStore same thing the play button will sh...

  • Casual Listener
  • Plan Premium Country PH Device Samsung Galaxy 8 Operating System Android   My Question or Issue After updating yesterday to 8.5.41.344, I can't play anything except for the cached song...
  • Xenia
  • Moderator
  • 773 Views
  • 2 replies
  • 0 likes
  • Android 9
    bug android
  • 773 Views
  • 2 replies
  • 0 likes

Podcasts not ad-free!?

Hello,I'm a premium paying member so I should not get any ads. Started listening to podcasts today for the first time on Spotify and some of them have ads added to the audio. Shoulden't podcasts also be ad-free?

  • Visitor
  • Hello, I'm a premium paying member so I should not get any ads. Started listening to podcasts today for the first time on Spotify and some of them have ads added to the audio. Shoulden't podcasts al...
  • Emilia_8
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Like\Dislike buttons doesn't work from lock-screen notification

PlanPremiumCountryIsraelDeviceXiaomi Redmi 6Operating SystemMIUI v10.4.4 My Question or Issuethe lock-screen notification does not appear to respond to the like\dislike buttons. Clicking on either of these options does nothing. I tried both restartin...

  • Regular
  • Plan Premium Country Israel Device Xiaomi Redmi 6 Operating System MIUI v10.4.4   My Question or Issue the lock-screen notification does not appear to respond to the like\dislike butto...
  • Xenia
  • Moderator
  • 771 Views
  • 4 replies
  • 2 likes
  • Android
  • 771 Views
  • 4 replies
  • 2 likes

Car Controls/Autoplay Stopped Working

PlanPremiumCountryUnited Kingdom, EnglandDeviceSony Xperia XZ PremiumOperating SystemOreo My Question or IssueFor months now my car controls do not work with spotify anymore. I have a brand new MINI Cooper since a year ago and for roughly 6 months fr...

  • Newbie
  • Plan Premium Country United Kingdom, England Device Sony Xperia XZ Premium Operating System Oreo   My Question or Issue For months now my car controls do not work with spotify anymore....
  • 563 Views
  • 0 replies
  • 0 likes
  • Android
    autoplay
    bluetooth
    Car
    Car Controls
    controls
    Sony
    Xperia
    XZ Premium
  • 563 Views
  • 0 replies
  • 0 likes

Podcast Update Help!

So looks like there was a podcast update to the app? The app displayed an info message about the update, but then it went away. What did I miss? I didn't want to dismiss the new information about the podcast update! Help!

  • Casual Listener
  • So looks like there was a podcast update to the app? The app displayed an info message about the update, but then it went away. What did I miss? I didn't want to dismiss the new information about the...
  • Emilia_8
  • Community Legend
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Superuser Contribution Three months premium but only offering one?

PlanFree/PremiumCountry DeviceSamsung galaxy S7Operating SystemAndroid My Question or IssueAs listed in the title. Email says it offers three months free, click the link it takes you to the payment page where all plans only offer one month free. Wann...

  • Visitor
  • Plan Free/Premium Country   Device Samsung galaxy S7 Operating System Android   My Question or Issue As listed in the title. Email says it offers three months free, click the link...
  • Mario
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't queue songs offline

I am unable to queue downloaded songs to my playlist when I am offline or don't have cell service. When trying to queue, I am met with the message "please go online to view this menu" referring to the menu to add the song to another playlist, queue t...

  • Newbie
  • I am unable to queue downloaded songs to my playlist when I am offline or don't have cell service. When trying to queue, I am met with the message "please go online to view this menu" referring to th...
  • Ivan
  • Spotify Legend
  • 1742 Views
  • 1 replies
  • 1 likes
  • 1742 Views
  • 1 replies
  • 1 likes

Android Auto Default Buttons

PlanPremiumCountryUSDevicePixel 4 / Honda Civic Touring 2019 HeadunitOperating SystemAndroid 10 My Question or IssueI'm wondering if there's a way to change the buttons that show up on the car screen in Android Auto. I'm trying to build up my library...

  • Newbie
  • Plan Premium Country US Device Pixel 4 / Honda Civic Touring 2019 Headunit Operating System Android 10   My Question or Issue I'm wondering if there's a way to change the buttons that ...
  • 823 Views
  • 0 replies
  • 0 likes
  • android auto
  • 823 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music played from the Queue is not reflected in the "Recently Played" list

Old Man trying to use Spotify here.....I add music to the queue and listen to it. Every once in a while I will play directly a song, and then let the queue take over and listen to that.My "Recently Played" list only displays thing that I play, and no...

  • Casual Listener
  • Old Man trying to use Spotify here..... I add music to the queue and listen to it. Every once in a while I will play directly a song, and then let the queue take over and listen to that. My "Recent...
  • Mario
  • Spotify Legend
  • 1551 Views
  • 1 replies
  • 0 likes
  • 1551 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't like a song

PlanPremiumCountryUS DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueCan't like a song after the newest update. This box behind the lyrics is blocking me from liking the song. I can't close it or do anything besides go to the n...

  • Regular
  • Plan Premium Country US   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Can't like a song after the newest update. This box behind the lyrics ...
  • Peter
  • Spotify Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • Can't like song
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sd card downloads don't stay

PlanPremiumDeviceNeffos X1 Lite (Android)My Question or IssueAfter setting up my SD card, clearing Spotify data, deleting and redownloadI download songs which are being stored in the sd card, the problem here is that once they are downloaded I go off...

  • Newbie
  • Plan Premium Device Neffos X1 Lite (Android) My Question or Issue After setting up my SD card, clearing Spotify data, deleting and redownloadI download songs which are being stored in the sd car...
  • Peter
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution No option to change storage location

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUK DeviceSamsung, its like 3 years old nowOperating SystemThe newest android system?? My Question or IssueSuddenly...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK  Device Samsung, its like 3 years old now O...
  • Peter
  • Spotify Legend
  • 1040 Views
  • 1 replies
  • 1 likes
  • Android
    storage
  • 1040 Views
  • 1 replies
  • 1 likes

Superuser Contribution Wrong tracks add to queue with app crash

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueEvery time I add something to queue I see a weird bug with duplicates, wrong tracks adding, which can lead to player crash. I have tried updating t...

  • Visitor
  • Plan Premium Country United Kingdom Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue Every time I add something to queue I see a weird bug with duplicates, ...
  • Peter
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinatura

Adquiri o produto com cartao de credito,onde ja foi debitado,porem ja atualizei o aplicativo e ainda nao sou premium... so fiquei na duvida pq fiz todo cadasro no meu nome e o cartao de credito de outra pessoa,help

  • Newbie
  • Adquiri o produto com cartao de credito,onde ja foi debitado,porem ja atualizei o aplicativo e ainda nao sou premium... so fiquei na duvida pq fiz todo cadasro no meu nome e o cartao de credito de ou...
  • Ivan
  • Spotify Legend
  • 567 Views
  • 3 replies
  • 0 likes
  • 567 Views
  • 3 replies
  • 0 likes

Spotify sharing not working

I have Spotify family premium for Android on good pixel 3 phone. Lately I realized that I am not able to share my song to instagram story. I have already tried deleting and reinstalling both instagram and Spotify, and also deleting the cache in the s...

  • Visitor
  • I have Spotify family premium for Android on good pixel 3 phone. Lately I realized that I am not able to share my song to instagram story. I have already tried deleting and reinstalling both instagra...
  • DanielTham
  • Composer
  • 784 Views
  • 1 replies
  • 1 likes
  • 784 Views
  • 1 replies
  • 1 likes

Problems when creating a stereo speaker pair with Amazon Echo

PlanPremiumCountryGT DeviceSamsung Galaxy S9 Operating SystemAndroid My Question or IssueI created a stereo speaker pair with my new Amazon Echo devices and it's working fine with my Spotify account, but when another person asks Alexa to play Spotify...

  • Newbie
  •   Plan Premium Country GT   Device Samsung Galaxy S9   Operating System Android   My Question or Issue I created a stereo speaker pair with my new Amazon Echo devices...
  • JohnS43
  • Music Fan
  • 3386 Views
  • 1 replies
  • 0 likes
  • Amazon
    Echo
    Stereo Pair
  • 3386 Views
  • 1 replies
  • 0 likes

Problems downloading podcasts in the library

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueSo far, everything has worked smoothly. But now I have 8 titles pending in the download list. These have an exclamation mark on the right, at the point where...

  • Visitor
  •   Plan Premium Country Germany Device Samsung Galaxy S10 Operating System Android   My Question or Issue So far, everything has worked smoothly. But now I have 8 titles pending i...
  • 558 Views
  • 0 replies
  • 0 likes
  • 558 Views
  • 0 replies
  • 0 likes

Play queue reordering

PlanFree/PremiumCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueUpdated app no longer allows the play queue to be managed (reordering or deleting). Only option is to add (which is hopeless...

  • Music Fan
  • Plan Free/Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue Updated app no longer allows the play queue to b...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist Loading Error

PlanPremiumCountryUS/FinlandDeviceMoto Z Play DroidOperating SystemAndroid 8.0.0 With the exception of the playlists by Spotify or friends, my playlists do not load, even if they were downloaded. But it also applies to any new playlists that are crea...

Screenshot_20190817-120732_2.png
  • Casual Listener
  • Plan Premium Country US/Finland Device Moto Z Play Droid Operating System Android 8.0.0   With the exception of the playlists by Spotify or friends, my playlists do not load, even if th...
  • bsdrkgh
  • Casual Listener
  • 1334 Views
  • 2 replies
  • 0 likes
  • 1334 Views
  • 2 replies
  • 0 likes

Keep Spotify Running

PlanPremiumCountryRomaniaDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Question or IssueIs there any way to keep the Spotify app open whenever I close all the apps using the "Close Apps" button? I remember Google Play Music staying open if ...

  • Casual Listener
  • Plan Premium Country Romania Device Samsung Galaxy Note 8 Operating System Android 9   My Question or Issue Is there any way to keep the Spotify app open whenever I close all the apps ...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes