Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41671 Views
  • 65 replies
  • 25 likes
  • 41671 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877611 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877611 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26279 Views
  • 4 replies
  • 0 likes
  • 26279 Views
  • 4 replies
  • 0 likes

Spotify repeatedly stops when phone is locked

PlanPremiumCountryCanadaDevice Samsung Galaxy s9+Operating SystemSamsung os My Question or IssueWhen I lock my phone spotify will randomly stop from time to time.I have to go into the app to start the music again, everytime it has set the song back t...

  • Visitor
  • Plan Premium Country Canada Device  Samsung Galaxy s9+ Operating System Samsung os   My Question or Issue When I lock my phone spotify will randomly stop from time to time. I ha...
  • 362 Views
  • 0 replies
  • 1 likes
  • 362 Views
  • 0 replies
  • 1 likes

Daily mixes just dissapeared

PlanPremiumCountryMexicoDeviceSamsung A7Operating SystemAndroid 9 My Question or Issuesince a couple of weeks my daily mixes just dissapeared. I can see them in spotify desktop but in my phone they just dissapeared. I reinstalled the App but with no ...

  • Casual Listener
  • Plan Premium Country Mexico Device Samsung A7 Operating System Android 9   My Question or Issue since a couple of weeks my daily mixes just dissapeared.  I can see them in spotif...
  • 318 Views
  • 0 replies
  • 0 likes
  • daily mixes dissapeared
  • 318 Views
  • 0 replies
  • 0 likes

Premium User can't play full album

PlanPremium CountryCanada DeviceSamsung Galaxy S7 Operating SystemAndroid My Question or IssueI'm a premium user and all I want to do is play an album. Not a playlist, or a random set of songs, an actual album. Many older albums that you have made av...

  • Newbie
  • Plan Premium   Country Canada   Device Samsung Galaxy S7   Operating System Android    My Question or Issue I'm a premium user and all I want to do is play an al...
  • waldi5001
  • Newbie
  • 1179 Views
  • 2 replies
  • 3 likes
  • 1179 Views
  • 2 replies
  • 3 likes

Play local files on mobile!

My Question or IssueI have tried to put some local music files from my desktop in a playlist to listen to on mobile. I've gotten this to work several times but every time I add new songs they won't download eventhough I (1) added them to my mobile fi...

  • Newbie
  • My Question or Issue I have tried to put some local music files from my desktop in a playlist to listen to on mobile. I've gotten this to work several times but every time I add new songs they won't...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Randomly starting like alarm is set

PlanPremiumCountryUSDevicePixel 2Operating System10 My Question or IssueOccasionally Spotify just starts to play. it starts up on the song that I left off with. I don't have an alarm set, it just starts to play. It's connected to a Bluetooth speaker ...

  • Casual Listener
  • Plan Premium Country US Device Pixel 2 Operating System 10   My Question or Issue Occasionally Spotify just starts to play. it starts up on the song that I left off with. I don't have ...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Blocker: Spotify Stations does not work in a Tesla 3

Anytime I install Spotify stations on my Pixel 3 and try to use it in my Tesla 3 for some reason the Bluetooth volume continues to drop. The model 3 adjusts the volume of your Bluetooth device automatically to match the car, so if Spotify stations is...

  • Casual Listener
  • Anytime I install Spotify stations on my Pixel 3 and try to use it in my Tesla 3 for some reason the Bluetooth volume continues to drop. The model 3 adjusts the volume of your Bluetooth device automa...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

playing my own music

Plan: PremiumCountry: The NetherlandsDevice: Huawei mate 20 lite. Also my laptop, a Toshiba satellite proPlatform: Android My Issuei uploaded some of my files own of music to my spotify account and then i put them in a playlist(all on my desktop). I ...

  • Newbie
  • Plan: Premium Country: The Netherlands Device: Huawei mate 20 lite. Also my laptop, a Toshiba satellite pro Platform: Android   My Issue i uploaded some of my files own of music to my spot...
  • 318 Views
  • 0 replies
  • 0 likes
  • downloads
    Lokal Data
    lokal files
    music
  • 318 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Kids on Xiaomi Redmi Note

CountryGermanyDeviceXiaomi Redmi Note 8 ProOperating SystemAndroid 11.0.2.0MIUI Global 11.0.2 My Question or IssueSpotify Kids claims not to be compatible with the operating system of my child's mobile.Is there a workaround or other solution to get S...

  • Casual Listener
  • Country Germany Device Xiaomi Redmi Note 8 Pro Operating System Android 11.0.2.0 MIUI Global 11.0.2   My Question or Issue Spotify Kids claims not to be compatible with the operating sy...
  • Luan
  • Spotify Star
  • 639 Views
  • 3 replies
  • 0 likes
  • 639 Views
  • 3 replies
  • 0 likes

Superuser Contribution How can i get notifications on my cell?

Premium Italy Huawei P20 PRO Hello everyone, id like to receive notifications for my favorite artist and playlist but i cant in any way. thats my settings thank u!

11.jfif
  • Newbie
  • Premium   Italy   Huawei P20 PRO   Hello everyone, id like to receive notifications for my favorite artist and playlist but i cant in any way.   thats my settings &nb...
  • Mario
  • Spotify Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Music stops playing with headphone jack inserted

PlanPremium CountryPortugal DeviceUlefone armor 5 Operating SystemAndroid Oreo 8.1 My Question or IssueSome musics just stop playing when headphone jack is inserted, it's not all of them but are allways the same musics, i have a fm transmiter in my c...

  • Regular
  •   Plan Premium   Country Portugal   Device Ulefone armor 5   Operating System Android Oreo 8.1   My Question or Issue Some musics just stop playing when he...
  • l3runo
  • Regular
  • 1567 Views
  • 2 replies
  • 0 likes
  • Headphone jack
  • 1567 Views
  • 2 replies
  • 0 likes

yet ANOTHER problem regarding the wrong order of songs being played

PlanPremiumCountryUSADeviceSS a10e androidOperating Systemandroid My Question or IssueI don't want to bash spotify you guys, but your app seriously sucks at this point. I'm kinda sorry you got $10 out of me for my 1st month. NOW the songs are actuall...

  • Gig Goer
  • Plan Premium Country USA Device SS a10e android Operating System android   My Question or Issue I don't want to bash spotify you guys, but your app seriously sucks at this point. ...
  • ajetrumpet
  • Gig Goer
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Yamaha crx-n470d and Spotify Connect - stops working

PlanPremiumCountryUKDeviceSamsung A50Operating SystemAndriod 9 My Question or IssueHi, I've been running my Yamaha crx-n470d for a couple of months and randomly, but regularly, it'll stop working with spotify connect. I can still stream bluetooth, or...

  • Casual Listener
  • Plan Premium Country UK Device Samsung A50 Operating System Andriod 9   My Question or Issue Hi, I've been running my Yamaha crx-n470d for a couple of months and randomly, but regularl...
  • 1254 Views
  • 0 replies
  • 0 likes
  • Connect
    Yamaha crx-n470d
  • 1254 Views
  • 0 replies
  • 0 likes

Superuser Contribution Instagram Story Button Not Available

PlanPremiumCountryTurkeyDeviceCasper via m4Operating System(Android 8.0) My Question or IssueHello, I want to share my songs on my Instagram story, but there is no option available for that.

  • Casual Listener
  • Plan Premium Country Turkey Device Casper via m4 Operating System (Android 8.0)   My Question or Issue Hello, I want to share my songs on my Instagram story, but there is no option ava...
  • Farwayy
  • Visitor
  • 728 Views
  • 3 replies
  • 0 likes
  • 728 Views
  • 3 replies
  • 0 likes

Superuser Contribution All songs list

I use an Samsung S9 and have a premium account, i cannot find a way to view all my songs. The only options I have are artist and albums. Is this a glitch?

  • Newbie
  • I use an Samsung S9 and have a premium account, i cannot find a way to view all my songs. The only options I have are artist and albums.  Is this a glitch?  
  • tcroots78
  • Casual Listener
  • 7196 Views
  • 11 replies
  • 4 likes
  • 7196 Views
  • 11 replies
  • 4 likes

Superuser Contribution Want to see again the album covers on my song list

PlanPremiumCountrySpainDevice(Android, windows and Macbook) My Question or Issue This is a issue and a complaint.The new update has spoiled the way that Spotify works for me. I usually saved songs and i find it easy on the albums section because i wa...

  • Newbie
  •   Plan Premium Country Spain Device (Android, windows and Macbook)   My Question or Issue   This is a issue and a complaint. The new update has spoiled the way that Spotify ...
  • Guido
  • Spotify Legend
  • 910 Views
  • 2 replies
  • 2 likes
  • 910 Views
  • 2 replies
  • 2 likes

Spotify doesnt save place in podcast library

Plan PremiumCountry Device(Samsung galaxy S9+) My Question or IssueIt used to be that when I opened one of the podcasts I listen to, my position in the library was saved and it would go straight to where I left off on the list of episodes. Now though...

  • Visitor
  • Plan Premium Country   Device (Samsung galaxy S9+)   My Question or Issue It used to be that when I opened one of the podcasts I listen to, my position in the library was saved ...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Volume level interval with Bluetooth headphones is too wide

PlanPremiumCountryFinlandDevice(Sony Xperia XZ2)Operating System(Android 10) My Question or IssueI have a problem that when I use Spotify in my phone with my new Bluetooth headphones (Valco), the interval is lacking levels. Adding volume from too low...

  • Newbie
  •   Plan Premium Country Finland Device (Sony Xperia XZ2) Operating System (Android 10)   My Question or Issue I have a problem that when I use Spotify in my phone with my new Blue...
  • 403 Views
  • 0 replies
  • 1 likes
  • 403 Views
  • 0 replies
  • 1 likes

Unable to open Spotify link via Web page in android.

Plan Premium CountryUkDevicePixel 3a Operating SystemChrome android My Question or IssueHi, recently I've not been able to open music links in Webpages using Spotify. I have a Premium Spotify account. I've also set up open supported links etc in defa...

  • Newbie
  • Plan Premium  Country Uk Device Pixel 3a  Operating System Chrome android    My Question or Issue Hi, recently I've not been able to open music links in Webpages using Sp...
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes

Songs skipping/pausing randomly

PlanPremiumCountryUKDeviceGoogle pixel 3AOperating SystemAndroid version 10? My Question or IssueWhen my phone is locked and in my pocket, it skips and pauses randomly. I've tried switching off gestures, clearing the cache, reinstalling, turning off ...

  • Visitor
  • Plan Premium Country UK Device Google pixel 3A Operating System Android version 10?   My Question or Issue When my phone is locked and in my pocket, it skips and pauses randomly. I've ...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

side bar doesn't want to hide

PlanPremiumCountryPolandDeviceSamsung A40Operating SystemAndroid 9 My Question or IssueThe side bar doesn't want to disappear when listening to music in the app. Before, all I had to do was pull my finger up and the side bar disappeared.

  • Visitor
  •   Plan Premium Country Poland Device Samsung A40 Operating System Android 9   My Question or Issue The side bar doesn't want to disappear when listening to music in the app. Befo...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes