Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210752 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561106 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463038 Views
575 replies
39 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe need an update that we can do local files directly on mobile phones and tablets instead of...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We need...
334 Views
0 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueEverytime I pause the app through the music control or if I play a video or a sound on another app that pauses spotify, the spotify app/music contr...
Plan Premium Country United Kingdom Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Everytime I pause the app through the music control or if I play a...
447 Views
0 replies
0 likes
PlanPremiumCountryGermany DeviceLG G4Operating SystemAndroid 6.0 Hallo everyone, Until the day before yesterday, everything went well: i have lots of local files on my computer which I imported in the desktop-version (Windows 10), put into a playlist...
Plan Premium Country Germany Device LG G4 Operating System Android 6.0 Hallo everyone, Until the day before yesterday, everything went well: i have lots of local file...
Visitor
1589 Views
4 replies
0 likes
I recently updated the spotify app. Now when I click the 3 vertical dot menu for a song the first option is hide this song. It used to be add this song to a playlist, and my muscle memory keeps clicking the first option which is now hide this song. T...
I recently updated the spotify app. Now when I click the 3 vertical dot menu for a song the first option is hide this song. It used to be add this song to a playlist, and my muscle memory keeps click...
Spotify Legend
625 Views
1 replies
0 likes
Premium (Family Plan), Samsung Galaxy 8Since I've had my Spotify account, on the "View Profile" page of the app, underneath my name, where Google guides have showed an "Edit Profile" button, I only saw "Find Friends". I tapped the "Find Friends" butt...
Premium (Family Plan), Samsung Galaxy 8 Since I've had my Spotify account, on the "View Profile" page of the app, underneath my name, where Google guides have showed an "Edit Profile" button, I only...
Spotify Legend
6243 Views
1 replies
1 likes
Bonjour.. J'ai été prélevé 2 fois de 14,99 € le 01/04/20 et le 01/05/2020 .. pourquoi ? Alors que je suis a Spotify free . Isabelle
Bonjour.. J'ai été prélevé 2 fois de 14,99 € le 01/04/20 et le 01/05/2020 .. pourquoi ? Alors que je suis a Spotify free . Isabelle
Spotify Legend
749 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or Issueas stated in title, my app no longer shows an option to save downloaded files to the SD card, and this is a huge deal breaker for me because I have a large co...
Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android 10 My Question or Issue as stated in title, my app no longer shows an option to save downloaded files to t...
Regular
642 Views
1 replies
0 likes
I bought the spotify duo and then I register my duo. It worked perfectly at the beginning but we realize that when she wanted to download a song, album,etc. the option to download did not appear. PlanPremium DuoCountryPanamáDeviceI have a Huawei Y6 2...
I bought the spotify duo and then I register my duo. It worked perfectly at the beginning but we realize that when she wanted to download a song, album,etc. the option to download did not appear...
1850 Views
0 replies
2 likes
PlanPremiumCountrySweden DeviceHuawei Mate 10proOperating SystemAndroid 9, Emui 9.1.0 My Question or Issue When I try to play music in my connected Bluetooth headphones audio cuts out after just a couple of seconds. Looks like song is still playing a...
Plan Premium Country Sweden Device Huawei Mate 10pro Operating System Android 9, Emui 9.1.0 My Question or Issue When I try to play music in my connected Blue...
1079 Views
0 replies
0 likes
PlanFreeCountryUSDeviceSamsung Galaxy 9Operating SystemWindows 10 My Question or IssueLike the subject says I've been getting those pop ups repeatedly and that would sometimes cause the spotify app on the phone to crash. All I've done so far is delet...
Plan Free Country US Device Samsung Galaxy 9 Operating System Windows 10 My Question or Issue Like the subject says I've been getting those pop ups repeatedly and that would sometime...
Casual Listener
1178 Views
2 replies
0 likes
PlanFree/PremiumCountryBrazilDeviceSamsung Galaxy A30SOperating SystemAndroid 9 My Question or IssueQuando conecta meu smartphone no Bluetooth do carro e aperto a opção MEDIA, o App Spotify abre automaticamente em meu smartphone. Isso é desagradável,...
Plan Free/Premium Country Brazil Device Samsung Galaxy A30S Operating System Android 9 My Question or Issue Quando conecta meu smartphone no Bluetooth do carro e aperto a opção MEDIA...
Casual Listener
11150 Views
1 replies
1 likes
While connecting to a bluetooth speaker and using another app to play music(Pandora), Spotify starts up on its own and overtakes control of the speaker. Spotify is NOT loaded in the background. This also happens when I turn bluetooth on on the phone,...
While connecting to a bluetooth speaker and using another app to play music(Pandora), Spotify starts up on its own and overtakes control of the speaker. Spotify is NOT loaded in the background. This ...
Casual Listener
748 Views
2 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueWhen I go into the Podcast Tab under Library I see the endless green ring of doom.
Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0.0 My Question or Issue When I go into the Podcast Tab under Library I see the endless green ring of...
Spotify Legend
591 Views
1 replies
1 likes
Hey everyone! I have a premium account on a Galaxy S5, and for some reason for a few days now I'm unable to listen to any podcasts on my mobile app. Music is totally fine but whenever I want to play a podcast episode or even browes through differet p...
Hey everyone! I have a premium account on a Galaxy S5, and for some reason for a few days now I'm unable to listen to any podcasts on my mobile app. Music is totally fine but whenever ...
Spotify Legend
1041 Views
1 replies
0 likes
PlanPremiumCountryUnited States of AmericaDeviceGoogle pixel 2XL, Google home miniOperating SystemAndroid 10 My Question or IssueWhenever I ask the Google Assistant to play a specific song through Spotify, the song will always play twice in a row. Th...
Plan Premium Country United States of America Device Google pixel 2XL, Google home mini Operating System Android 10 My Question or Issue Whenever I ask the Google Assistant to play a...
Casual Listener
1278 Views
1 replies
6 likes
When friends and etc send me hyper links or HTTP links, spotify open but not guide me to the song that is linked to me? Spotify just open and nothing more happends. Anyone help. Really annoying problem.
When friends and etc send me hyper links or HTTP links, spotify open but not guide me to the song that is linked to me? Spotify just open and nothing more happends. Anyone help. Really annoying probl...
Newbie
1014 Views
1 replies
1 likes
PlanFree/PremiumCountryUnited StatesDeviceOperating System My Question or IssueWhen trying to cast Spotify from my tablet I now receive a message that it is only available to premium accounts. This change happened overnight with no warning. Thoughts?...
Plan Free/Premium Country United States Device Operating System My Question or Issue When trying to cast Spotify from my tablet I now receive a message that it is only available to pre...
362 Views
0 replies
0 likes
PlanPremium with HuluCountryUSADeviceSamsung Galaxy S10 PlusOperating SystemAndroid 10 My Question or IssueI have already done a clean install of the app and have restarted my phone before opening the app as well. I still an unable to find any music ...
Plan Premium with Hulu Country USA Device Samsung Galaxy S10 Plus Operating System Android 10 My Question or Issue I have already done a clean install of the app and have restarted m...
Moderator
660 Views
1 replies
0 likes
PlanFamily/PremiumCountryBelgiumDeviceSamsung A7 2018Operating SystemAndroid 9 (Pie)App version8.5.42.812Hello to all,My wife and I have each a Samsung A7 smartphone (described here above).I subscribed to Spotify Premium over a few months ago. While ...
Plan Family/Premium Country Belgium Device Samsung A7 2018 Operating System Android 9 (Pie) App version 8.5.42.812 Hello to all, My wife and I have each a Samsung A7 smartphone ...
Not applicable
1619 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceSamsung Galaxy S9 Operating SystemAndroid 10 One UI version 2.0 My Question or IssueThis issue has been going on for ages, and there's been several Android updates and Spotify app updates. When playing on through the ...
Plan Premium Country Australia Device Samsung Galaxy S9 Operating System Android 10 One UI version 2.0 My Question or Issue This issue has been going on for ages, and there's b...
Casual Listener
1770 Views
3 replies
1 likes
