Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I just started using Spotify on my mobile (Samsung A40). I downloaded the album "Ten Holt: Canto Ostinato" but the app did not get the full album. The track numbers go from 1 to 8 to 12, and after that some numbers are missing too. How can I make sur...
I just started using Spotify on my mobile (Samsung A40). I downloaded the album "Ten Holt: Canto Ostinato" but the app did not get the full album. The track numbers go from 1 to 8 to 12, and after th...
Casual Listener
589 Views
2 replies
0 likes
This morning I listened to a song I recently added to my playlist, which I made available offline. Then I closed the app and pursued my duties. A few minutes ago I opened Spotify again and wanted to listen to the song again. But it wan't available fo...
This morning I listened to a song I recently added to my playlist, which I made available offline. Then I closed the app and pursued my duties. A few minutes ago I opened Spotify again and wanted to ...
Not applicable
651 Views
2 replies
0 likes
PROBLEM: Anytime Spotify decides to logout and the app was in 'off-line mode' you will no longer be able to log back in. It will just continually give you the generic check connection message, or the login button will just be stuck in the active phas...
PROBLEM: Anytime Spotify decides to logout and the app was in 'off-line mode' you will no longer be able to log back in. It will just continually give you the generic check connection message, or the...
Spotify Star
727 Views
1 replies
0 likes
Premium user here on a Samsung Galaxy S10 plus. Whenever I play music from a playlist via Spotify connect on my Bose soundtouch 20, it works. But when I play a song via 'artist' or 'album' it disconnects every time. Very annoying!So I can only play t...
Premium user here on a Samsung Galaxy S10 plus. Whenever I play music from a playlist via Spotify connect on my Bose soundtouch 20, it works. But when I play a song via ...
Casual Listener
915 Views
1 replies
0 likes
PlanPremium familiarCountryBrazilDeviceMotorola Moto E4Operating SystemAndroid 7.1.1Spotify version 8.5.32.889 My Question or IssueThe songs are downloaded in the android app, but do not stay offline. I download the songs, but when I try to listen of...
Plan Premium familiar Country Brazil Device Motorola Moto E4 Operating System Android 7.1.1 Spotify version 8.5.32.889 My Question or Issue The songs are downloaded in the androi...
405 Views
0 replies
2 likes
We have an Android tablet in the kitchen that controls lights, displays recipies, and plays music. Our go to Spotify connect device is a Sony stereo with integrated spotify. Yet if we don't play music for a couple of hours, Spotify forgets that it wa...
We have an Android tablet in the kitchen that controls lights, displays recipies, and plays music. Our go to Spotify connect device is a Sony stereo with integrated spotify. Yet if we ...
Newbie
6199 Views
5 replies
15 likes
Plan: PremiumCountry: FrDevice: Huawei P10 LiteOperating System: Android 8.0.0My Question or IssueThe application is not always stopping when I close it. I mean that I can't see a trace of Spotify on my phone (nothing in the running applications list...
Plan: Premium Country: Fr Device: Huawei P10 Lite Operating System: Android 8.0.0 My Question or Issue The application is not always stopping when I close it. I mean that I can't see a trac...
326 Views
0 replies
0 likes
I have noticed recently that occasionally Spotify isn't adding songs to playlists from Radio.I was so disappointed when this happened last night, because I heard a song by chance that I absolutely loved, did the above things and now I can't find it o...
I have noticed recently that occasionally Spotify isn't adding songs to playlists from Radio. I was so disappointed when this happened last night, because I heard a song by chance that I absolutely ...
448 Views
0 replies
0 likes
Hi, I have a paid subscription with Spotify. My phone, a Samsung Note 10 Plus - Android 9, One UI 1.5, Spotify Version 8.5.32.889The ongoing issue I have is seeing 'there is no internet connection' when using the Spotify app on my phone especially wh...
Hi, I have a paid subscription with Spotify. My phone, a Samsung Note 10 Plus - Android 9, One UI 1.5, Spotify Version 8.5.32.889 The ongoing issue I have is seeing 'there is no internet con...
728 Views
0 replies
3 likes
PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemAndroid-version: 9Grundversion:4.9.59-16947752 My Question or IssueThe first time I open Spotify it does not recognize that my account have premium. GIVENI have a premium account. I turn o...
Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Android-version: 9 Grundversion: 4.9.59-16947752 My Question or Issue The first time I open Spotify it ...
517 Views
0 replies
0 likes
After rebooting my phone, all downloaded songs (SD-card) are deleted. If I look in the setting I see that Spotify now uses the internal storage and starts downloading all songs. After that I have to switch to SD-card again and have to download more t...
After rebooting my phone, all downloaded songs (SD-card) are deleted. If I look in the setting I see that Spotify now uses the internal storage and starts downloading all songs. After that I have to ...
Newbie
683 Views
1 replies
3 likes
My Question or IssueI can't remember when, but at some point in the last few months, the mobile app for android does not let you put your playlists in custom order like on the desktop.I'd love for it to go back to the user created playlist order.It's...
My Question or Issue I can't remember when, but at some point in the last few months, the mobile app for android does not let you put your playlists in custom order like on the desktop. I'd love fo...
415 Views
0 replies
0 likes
PlanPremiumCountryUSADevicePixel XLOperating SystemAndroid 10 My Question or IssueHelloFor a few months, I cannot figure out why my playlist order has changed.I'm not talking about the song order within a playlist, but my overall playlists names and ...
Plan Premium Country USA Device Pixel XL Operating System Android 10 My Question or Issue Hello For a few months, I cannot figure out why my playlist order has changed. I'm...
447 Views
0 replies
1 likes
Premium user here. I'm using Google Fi and have a limit of 1gb per month since I'm on Wifi nearly all day between work & home. I'm only a couple of days into the current months plan and Google warns me that I've blown through over 350mb of my plan al...
Premium user here. I'm using Google Fi and have a limit of 1gb per month since I'm on Wifi nearly all day between work & home. I'm only a couple of days into the current months plan a...
Music Fan
872 Views
3 replies
0 likes
Somehow my I'm getting disturbed by other Spotify Users. The case is this. I want to my music but when I'm online somehow my phone asks me if would change to another device listening this music. It's the same case when case when I'm at home and I'm c...
Somehow my I'm getting disturbed by other Spotify Users. The case is this. I want to my music but when I'm online somehow my phone asks me if would change to another device listening this music. It's...
Spotify Legend
463 Views
1 replies
1 likes
Hi,I have spotify premium and am having troubles with the app since the new version. Hoping there is a work around or a way to revert back to the old app? I've waited a while before complaining as it's normally just a getting used to the new thing bu...
Hi, I have spotify premium and am having troubles with the app since the new version. Hoping there is a work around or a way to revert back to the old app? I've waited a while before complaini...
Spotify Legend
1010 Views
3 replies
1 likes
PlanFreeCountry DeviceMoto g7Operating System My Question or IssueMy Spotify playlist on my mobile device won't play properly. Originally I had the option to choose individually a song I wish to listen to without a problem, and without having to be c...
Plan Free Country Device Moto g7 Operating System My Question or Issue My Spotify playlist on my mobile device won't play properly. Originally I had the option ...
Community Legend
1391 Views
1 replies
0 likes
PlanPremiumCountryPoland Device(Xiaomi Redmi Note 7)Operating System(Android) My Question or IssueI can't share music to instagram stories. I already reinstalled and updated both apps. I can only share music to instagram direct.
Plan Premium Country Poland Device (Xiaomi Redmi Note 7) Operating System (Android) My Question or Issue I can't share music to instagram stories. I already reinstalled and upd...
350 Views
0 replies
1 likes
Every time my phone restarts (system update or ran out of battery) or Spotify updates the default storage location changes to Internal. When this happens all the downloads become unplayable and I have to manually switch off "download" on everything a...
Every time my phone restarts (system update or ran out of battery) or Spotify updates the default storage location changes to Internal. When this happens all the downloads become unplayable and I hav...
428 Views
0 replies
1 likes
I use spotify from a Samsung galaxy s10 with a premium account. Never had previous issues. Just moved house and now spotify won't play. Have no idea how it got into offline mode and no idea on how to turn it off. I've tried reinstalling the app, goin...
I use spotify from a Samsung galaxy s10 with a premium account. Never had previous issues. Just moved house and now spotify won't play. Have no idea how it got into offline mode and no idea on how to...
Spotify Legend
1759 Views
1 replies
0 likes
