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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118758 Views

27 replies

4 likes

  • 118758 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239525 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239525 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600385 Views

79 replies

3 likes

  • 600385 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492878 Views

581 replies

42 likes

Account
Free
  • 492878 Views
  • 581 replies
  • 42 likes

Superuser Contribution The infamous "Login but offline" thing again

I have had this issue a couple of times now: Enabled offline mode, some time later (for whatever reason) Spotify logs out. If I try to login again I can't and I get a reminder that the app is offline (even though Username and Password are correct and...

Visitor

I have had this issue a couple of times now: Enabled offline mode, some time later (for whatever reason) Spotify logs out.  If I try to login again I can't and I get a reminder that the app is ...

Elena

Moderator

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Downloaded Songs only play when online

Spotify was working normally until a few days ago. Suddenly the songs I downloaded to my device won't play unless I connect my device to the internet. Spotify works fine on my desktop and my two smartphones. I have already deleted the cache and resta...

Casual Listener

Spotify was working normally until a few days ago. Suddenly the songs I downloaded to my device won't play unless I connect my device to the internet. Spotify works fine on my desktop and my two smar...

calinn

Composer

1365 Views

3 replies

0 likes

  • 1365 Views
  • 3 replies
  • 0 likes

Superuser Contribution Accidently hide songs in liked playlist

PlanFree CountryIndia Device(Redmi Note7s)Operating System(Android) My Question or IssueI've accidentally hide song from lock screen while it was playing from my liked songs, now I've tried several times to unlike and again added in liked songs, but ...

Visitor

Plan Free   Country India   Device (Redmi Note7s) Operating System (Android)   My Question or Issue I've accidentally hide song from lock screen while it was playing from m...

Xenia

Spotify Legend

809 Views

1 replies

0 likes

  • 809 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to unhide a song from a playlist?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry usa Device(Samsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue There's a new feature that let's you...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country usa   Device (Samsung Galaxy 8 Operating Syste...

Peter

Spotify Legend

2141 Views

3 replies

3 likes

  • 2141 Views
  • 3 replies
  • 3 likes

Spotify plays music itself

Plan - PremiumDevice - Huawei P9Operating System - Android 7 NougatI play music from spotify through a bluetooth headset. Sometimes, when I disconnect the headset, it after some time runs music itself through the phone's speaker like a phone in my po...

Visitor

Plan - Premium Device - Huawei P9 Operating System - Android 7 Nougat I play music from spotify through a bluetooth headset. Sometimes, when I disconnect the headset, it after some time run...

434 Views

0 replies

0 likes

  • 434 Views
  • 0 replies
  • 0 likes

[Android] Podcasts won't open

PlanPremiumCountryBrazilDeviceSamsung Galaxy J5Operating SystemAndroid 6.0.1 My Question or IssueWhen I go to the podcasts tab in my library it shows that it's empty even though I follow many podcasts, and when I try to look them up in the search tab...

Casual Listener

Plan Premium Country Brazil Device Samsung Galaxy J5 Operating System Android 6.0.1   My Question or Issue When I go to the podcasts tab in my library it shows that it's empty even tho...

665 Views

0 replies

1 likes

Android
podcast
  • 665 Views
  • 0 replies
  • 1 likes

[Android] casting stops about 10 seconds after starting

PlanFreeCountryUSDevicePixel 3Operating SystemAndroid 10Spotify Versionversion 8.5.56.1186 My Question or IssueAll day today, I've been casting to various Wifi devices around my house and after about 10 seconds, Spotify stops casting. I verified the ...

Visitor

  Plan Free Country US Device Pixel 3 Operating System Android 10 Spotify Version version 8.5.56.1186   My Question or Issue All day today, I've been casting to various Wifi de...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Phone restarts on it's own when I try to open Spotify.

PlanPremiumCountryGreeceDeviceXiaomi Redmi 5 PlusOperating System Android 8.1.0 (Oreo), MIUI Global 11.0.2 My Question or IssueHey, my problem is that I can't open Spotify when I open Spotify my phone restart on its own. I have reinstalled it up to 1...

Visitor

Plan Premium Country Greece Device Xiaomi Redmi 5 Plus Operating System  Android 8.1.0 (Oreo), MIUI Global 11.0.2   My Question or Issue Hey, my problem is that I can't open Spoti...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Liked music auto shuffles

Premium Account CountryMexico DeviceSamsung J7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm a Premium User and always have shuffle turned off, Automix option too, well when i play my liked playlist everything plays as...

Visitor

  Premium Account  Country Mexico  Device Samsung J7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Im a Premium User and always ha...

383 Views

0 replies

0 likes

  • 383 Views
  • 0 replies
  • 0 likes

Solved!! "Go online to see menu" when trying to add a song to the play queue

Since that latest update to my Android phone when I click three dots next to a track on an offline playlist, to select "Add to Up Next", it tells me I have to go online to see the menu. I wondering why I'm paying for a feature, offline playlists, if ...

Music Fan

Since that latest update to my Android phone when I click three dots next to a track on an offline playlist, to select "Add to Up Next", it tells me I have to go online to see the menu.   ...

JadeLWalker

Casual Listener

10946 Views

3 replies

4 likes

  • 10946 Views
  • 3 replies
  • 4 likes

always the same songs from playlist

PlanFreeCountryGermanyDeviceSamsung A6Operating SystemAndroidHi, when I start spotify and want to play my playlist with about 50 songs in it, it always plays the same songs. Even if I add new songs to the list it always plays the same songs. Even in ...

Visitor

Plan Free Country Germany Device Samsung A6 Operating System Android Hi, when I start spotify and want to play my playlist with about 50 songs in it, it always plays the same songs.  Eve...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Log in problem and playback problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was having an issue that spotify would stop during a song, sometimes after 1 song sometimes...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was ...

451 Views

0 replies

0 likes

internet connection
playback
  • 451 Views
  • 0 replies
  • 0 likes

Local Files

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe need an update that we can do local files directly on mobile phones and tablets instead of...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We need...

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

Everytime i pause spotify it restarts

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueEverytime I pause the app through the music control or if I play a video or a sound on another app that pauses spotify, the spotify app/music contr...

Casual Listener

Plan Premium Country United Kingdom Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Everytime I pause the app through the music control or if I play a...

480 Views

0 replies

0 likes

  • 480 Views
  • 0 replies
  • 0 likes

Superuser Contribution Download of local files not possible anymore

PlanPremiumCountryGermany DeviceLG G4Operating SystemAndroid 6.0 Hallo everyone, Until the day before yesterday, everything went well: i have lots of local files on my computer which I imported in the desktop-version (Windows 10), put into a playlist...

Casual Listener

Plan Premium Country Germany   Device LG G4 Operating System Android 6.0   Hallo everyone,   Until the day before yesterday, everything went well: i have lots of local file...

Intrater43

Visitor

1620 Views

4 replies

0 likes

  • 1620 Views
  • 4 replies
  • 0 likes

Superuser Contribution App update changes. Keep accidentally pressing hide this song.

I recently updated the spotify app. Now when I click the 3 vertical dot menu for a song the first option is hide this song. It used to be add this song to a playlist, and my muscle memory keeps clicking the first option which is now hide this song. T...

Newbie

I recently updated the spotify app. Now when I click the 3 vertical dot menu for a song the first option is hide this song. It used to be add this song to a playlist, and my muscle memory keeps click...

Xenia

Spotify Legend

649 Views

1 replies

0 likes

  • 649 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't see the "EDIT PROFILE" button on my mobile app underneath my name.

Premium (Family Plan), Samsung Galaxy 8Since I've had my Spotify account, on the "View Profile" page of the app, underneath my name, where Google guides have showed an "Edit Profile" button, I only saw "Find Friends". I tapped the "Find Friends" butt...

Visitor

Premium (Family Plan), Samsung Galaxy 8 Since I've had my Spotify account, on the "View Profile" page of the app, underneath my name, where Google guides have showed an "Edit Profile" button, I only...

Ivan

Spotify Legend

6294 Views

1 replies

1 likes

app issue
Technical Error
  • 6294 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Frais innatendus

Bonjour.. J'ai été prélevé 2 fois de 14,99 € le 01/04/20 et le 01/05/2020 .. pourquoi ? Alors que je suis a Spotify free . Isabelle

Visitor

Bonjour..   J'ai été prélevé 2 fois de 14,99 € le 01/04/20 et le 01/05/2020 .. pourquoi ? Alors que je suis a Spotify free .   Isabelle  

Ivan

Spotify Legend

813 Views

1 replies

0 likes

  • 813 Views
  • 1 replies
  • 0 likes

Version 8.5.56.1186 on Android 10 took away SD card support?

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or Issueas stated in title, my app no longer shows an option to save downloaded files to the SD card, and this is a huge deal breaker for me because I have a large co...

Newbie

Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue as stated in title, my app no longer shows an option to save downloaded files to t...

Jessielew

Regular

670 Views

1 replies

0 likes

  • 670 Views
  • 1 replies
  • 0 likes

My Duo can´t download songs

I bought the spotify duo and then I register my duo. It worked perfectly at the beginning but we realize that when she wanted to download a song, album,etc. the option to download did not appear. PlanPremium DuoCountryPanamáDeviceI have a Huawei Y6 2...

Visitor

I bought the spotify duo and then I register my duo. It worked perfectly at the beginning but we realize that when she wanted to download a song, album,etc. the option to download did not appear...

1896 Views

0 replies

2 likes

  • 1896 Views
  • 0 replies
  • 2 likes