Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryPoland Device(Xiaomi Redmi Note 7)Operating System(Android) My Question or IssueI can't share music to instagram stories. I already reinstalled and updated both apps. I can only share music to instagram direct.
Plan Premium Country Poland Device (Xiaomi Redmi Note 7) Operating System (Android) My Question or Issue I can't share music to instagram stories. I already reinstalled and upd...
345 Views
0 replies
1 likes
Every time my phone restarts (system update or ran out of battery) or Spotify updates the default storage location changes to Internal. When this happens all the downloads become unplayable and I have to manually switch off "download" on everything a...
Every time my phone restarts (system update or ran out of battery) or Spotify updates the default storage location changes to Internal. When this happens all the downloads become unplayable and I hav...
418 Views
0 replies
1 likes
I use spotify from a Samsung galaxy s10 with a premium account. Never had previous issues. Just moved house and now spotify won't play. Have no idea how it got into offline mode and no idea on how to turn it off. I've tried reinstalling the app, goin...
I use spotify from a Samsung galaxy s10 with a premium account. Never had previous issues. Just moved house and now spotify won't play. Have no idea how it got into offline mode and no idea on how to...
Spotify Legend
1740 Views
1 replies
0 likes
“Okay Google, play my music." Your expectation(and how it used to be): Give the voice command and then have your "Liked Songs" playlist play in order of newest songs added to play first.The reality now: First song will play in alphabetical order. For...
“Okay Google, play my music." Your expectation(and how it used to be): Give the voice command and then have your "Liked Songs" playlist play in order of newest songs added to play first. Th...
448 Views
0 replies
0 likes
It looks like many other people wrote about it. There is no simple solution to that - I tried to reinstall Spotify app on my Samsung Phone and also ensured I have the latest firmware of my Denon installed. So here is my issue - I have many albums dow...
It looks like many other people wrote about it. There is no simple solution to that - I tried to reinstall Spotify app on my Samsung Phone and also ensured I have the latest firmware of my Deno...
Casual Listener
504 Views
1 replies
0 likes
PlanFree/CountryUSADeviceGalaxy Note 10+Operating SystemAndroid My Question or IssueHow do I add a song/album to the end of what I have playing already? I am listening to an album, and I wanted to add another one to the end. When I go to it, the only...
Plan Free/ Country USA Device Galaxy Note 10+ Operating System Android My Question or Issue How do I add a song/album to the end of what I have playing already? I am listening ...
251 Views
0 replies
0 likes
None of the below information is rPlanPremiumCountryMexicoDeviceXiaomi Redmi 4AOperating SystemAndroid Nougat 7.1My Question or IssueFor some reason all albums when i click them the songs start duplicating till the point that the album is basically i...
None of the below information is r Plan Premium Country Mexico Device Xiaomi Redmi 4A Operating System Android Nougat 7.1 My Question or Issue For some reason all albums when i click them t...
333 Views
0 replies
0 likes
PlanPremium familyCountryNorwayDeviceSamsung Galaxy Note 8 and Samsung Galaxy Tab S2Operating SystemAndroid 9 and Android 7 My Question or IssueI can't stream podcasts through Spotify connect from the podcast provider NRK with the message "Can't play...
Plan Premium family Country Norway Device Samsung Galaxy Note 8 and Samsung Galaxy Tab S2 Operating System Android 9 and Android 7 My Question or Issue I can't stream podcasts throug...
Visitor
462 Views
1 replies
1 likes
When adding songs to playlists (on my Android phone), my playlists are not organized the way I organized them in my library. Rather, when adding tracks it seems like my playlists are organized by "recently used". This is quite annoying, illogical and...
When adding songs to playlists (on my Android phone), my playlists are not organized the way I organized them in my library. Rather, when adding tracks it seems like my playlists are organized by "re...
Community Legend
439 Views
1 replies
0 likes
Hi! A few days ago I bought a new phone, and today I finally turn on Spotify. Unfortunately, I see a problem, I can not add any song to the playlist (click in the upper right corner of the screen), if I try, the application will hang and I can only g...
Hi! A few days ago I bought a new phone, and today I finally turn on Spotify. Unfortunately, I see a problem, I can not add any song to the playlist (click in the upper right corner of the screen), i...
Community Legend
328 Views
1 replies
0 likes
PlanPremium(free trail)CountryIndiaDeviceSamsung galaxy m30Operating SystemAndroid 9 My Question or IssueMy offline mode or the downloads stay for only one day. I should clear my offline devices and reinstall app if i have used offline mode because t...
Plan Premium(free trail) Country India Device Samsung galaxy m30 Operating System Android 9 My Question or Issue My offline mode or the downloads stay for only one day. I sho...
Visitor
475 Views
1 replies
0 likes
It's shocking how many threads and online complaints there are about the issue I am experiencing. Basically if I go offline, ever, spotify thinks I'm offline for the rest of time. I want to be able to download songs and go offline, but I can't keep u...
It's shocking how many threads and online complaints there are about the issue I am experiencing. Basically if I go offline, ever, spotify thinks I'm offline for the rest of time. I want to be able t...
580 Views
0 replies
2 likes
PlanPremium CountryIsrael DeviceLG G6Operating SystemAndroid My Question or Issue My Spotify keeps getting disconnected every couple of minutes, i need to reset the device or close the Internet and open it again to have it connected...I tired uninsta...
Plan Premium Country Israel Device LG G6 Operating System Android My Question or Issue My Spotify keeps getting disconnected every couple of minutes, i need...
Regular
1396 Views
2 replies
0 likes
PlanPremiumCountryGreeceDeviceLG G7fitOperating SystemAndroid 8.1.0 My Question or IssueWhenever i visit my starting page (where all the music i ve recently heard is displayed) spotify decides to follow the recent playlists that i ve heard and then p...
Plan Premium Country Greece Device LG G7fit Operating System Android 8.1.0 My Question or Issue Whenever i visit my starting page (where all the music i ve recently heard is displaye...
355 Views
0 replies
2 likes
Running the latest version of Android on my galaxy note 9 and I can no longer use the filter button. I have no other apps running, I've reset the app, and the phone, I am not using my blue light filter. I am unwilling to reinstall the app because it ...
Running the latest version of Android on my galaxy note 9 and I can no longer use the filter button. I have no other apps running, I've reset the app, and the phone, I am not using my blue light filt...
282 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemWhatever the current android OS is. My Question or IssueSpotify is unable to stay connected to wifi or data for more than half a song. I have cleared my phone cache, restarted my phone, r...
Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Whatever the current android OS is. My Question or Issue Spotify is unable to stay connected to wifi or da...
436 Views
0 replies
1 likes
PlanFreeCountryArgentinaDeviceSamsung Chromebook Plus v2Operating SystemChrome OS 78.0.3904.92 My Question or IssueFrom one day to the other, my Chromebook can only shuffle play with the free plan on the , same behavior as on phones. This wasn't happ...
Plan Free Country Argentina Device Samsung Chromebook Plus v2 Operating System Chrome OS 78.0.3904.92 My Question or Issue From one day to the other, my Chromebook can only shuf...
Visitor
1256 Views
1 replies
1 likes
PlanPremiumCountryPhilippinesDeviceSamsungOperating SystemAndroid 9One UI 1.1 My Question or IssueOffline/saved music stops/pauses playing but shows that its still playing in the app and notification, this happens a few time in an hour, I have a very...
Plan Premium Country Philippines Device Samsung Operating System Android 9 One UI 1.1 My Question or Issue Offline/saved music stops/pauses playing but shows that its still playing ...
368 Views
0 replies
1 likes
The app crash when you click on three dots,i'm paying for the premium and it's ridicolous that no one cares about this problem. It's a problem of every redmi note 8 pro and also other phones.PlanPremiumCountryItalyDeviceXiaomi redmi note 8 pro
The app crash when you click on three dots,i'm paying for the premium and it's ridicolous that no one cares about this problem. It's a problem of every redmi note 8 pro and also other phones. Plan ...
Newbie
691 Views
2 replies
1 likes
