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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842705 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842705 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14281 Views
  • 1 replies
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  • 14281 Views
  • 1 replies
  • 0 likes

Solved!! Non-shuffle playlists on Spotify Free play in shuffle anyway

PlanFreeCountryUKOperating System Android PieMy Question or Issue Playlists without the blue shuffle icon allow me to select specific songs to play, which is expected. However, after a song finishes in one of these playlists, the next song played isn...

  • Regular
  • Plan Free Country UK Operating System  Android Pie My Question or Issue  Playlists without the blue shuffle icon allow me to select specific songs to play, which is expected. However...
  • speedstyle
  • Casual Listener
  • 7184 Views
  • 4 replies
  • 0 likes
  • Free
    Playlists
    Shuffle Function
  • 7184 Views
  • 4 replies
  • 0 likes

Chromecasts Only Sometimes Show Up on Device List

For years now, my Spotify app will only sometimes show the Chromecasts on my network in the device list. My Sonos speakers, on the other hand, are ALWAYS available in the device list. My multiple Chromecasts of varying generations, as well as my mult...

  • Casual Listener
  • For years now, my Spotify app will only sometimes show the Chromecasts on my network in the device list.  My Sonos speakers, on the other hand, are ALWAYS available in the device list.  ...
  • Xanderzdad
  • Newbie
  • 378 Views
  • 1 replies
  • 1 likes
  • 378 Views
  • 1 replies
  • 1 likes

Downloaded songs lost rebooting the phone

PlanPremiumDeviceLenovo K5 PlayOperating SystemAndroid 8.0.0My Question or IssueIf I reboot my phone with offline mode activated, Spotify get stuck in the login screen. The only way to login is clearing data from Spotify, but this also clears my down...

  • Newbie
  • Plan Premium Device Lenovo K5 Play Operating System Android 8.0.0 My Question or Issue If I reboot my phone with offline mode activated, Spotify get stuck in the login screen. The only way to ...
  • 99 Views
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  • 99 Views
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Is it intented that Spotify app does not respect keyevent "KEYCODE_MEDIA_PREVIOUS"?

DeviceOnePlus 5tOperating SystemAndroid Pie(9.0) My Question or IssueSo I stumbled upon an issue that Spotify does not go to start of track or previous track like one would expect, when KeyEvent "KEYCODE_MEDIA_PREVIOUS" is dispatched via AudioManager...

  • Casual Listener
  • Device OnePlus 5t Operating System Android Pie(9.0)   My Question or Issue So I stumbled upon an issue that Spotify does not go to start of track or previous track like one would expect, w...
  • JoniKS
  • Casual Listener
  • 292 Views
  • 2 replies
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  • 292 Views
  • 2 replies
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After two songs, the third won't start

PlanPremiumCountryItalyDeviceHonor 7xOperating SystemAndroid Oreo My Question or IssueAs the title says, usually after two songs in a row the third won't start, even if I play repeatedly the "play" button. Sometimes it starts but suddenly stopped aft...

  • Newbie
  • Plan Premium Country Italy Device Honor 7x Operating System Android Oreo   My Question or Issue As the title says, usually after two songs in a row the third won't start, even if ...
  • 252 Views
  • 0 replies
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  • Music
  • 252 Views
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Nothing works... But your competitor's app does.

PlanPremiumCountryUSA DeviceLG ThinQOperating SystemAndroid 8.0 My Question or IssueFor the last week or so, the app on my phone has been very unstable. It crashes, it comes back, crashes again. It crashes on it's own, when it's connected via Bluetoo...

  • Casual Listener
  • Plan Premium Country USA   Device LG ThinQ Operating System Android 8.0     My Question or Issue For the last week or so, the app on my phone has been very unstable.  ...
  • FamousHerself
  • Music Fan
  • 517 Views
  • 2 replies
  • 0 likes
  • crashing
    LG thinQ
    Unstable
  • 517 Views
  • 2 replies
  • 0 likes

Music stops playing

PlanPremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemAndroid My Question or IssueMy music stops playing after a few songs or when the phone goes to sleep.

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy Note 9 Operating System Android   My Question or Issue My music stops playing after a few songs or when the phone goes to sleep.  
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  • 168 Views
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Ad overlay just blocking screen

PlanFreeCountryUSDeviceHuawei Honor 6XOperating SystemAndroid 7.0 My Question or IssueWhen I'm listening to a podcast, after it's done, I hit the back button on my phone. It goes back to whatever screen I was on before, but there is an ad overlay wit...

  • Newbie
  • Plan Free Country US Device Huawei Honor 6X Operating System Android 7.0   My Question or Issue When I'm listening to a podcast, after it's done, I hit the back button on my phone. It ...
  • Alanoe
  • Newbie
  • 390 Views
  • 1 replies
  • 1 likes
  • 390 Views
  • 1 replies
  • 1 likes

free should've been better

It's sad that the free app is a piece of - and a year later, it barely changed. You know i don't get why they removed the queue and proper shuffling in the free version while premium does. It's not fair espically for people who've used spotify for ye...

  • Roadie
  • It's sad that  the free app is a piece of - and a year later, it  barely changed. You know i don't get why they removed the queue and proper shuffling in the free version while  premiu...
  • lumster49
  • Roadie
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes

Spotify skips songs from the downloading list and marks them as downloaded anyways.

PlanPremiumCountryArgentinaDeviceSamsung J2 PrimeOperating SystemAndroid My Question or IssueThis problem has appeared suddenly some days ago, I used to be able to download music with no problems but then whenever I try to download music from my libr...

  • Newbie
  • Plan Premium Country Argentina Device Samsung J2 Prime Operating System Android   My Question or Issue This problem has appeared suddenly some days ago, I used to be able to download m...
  • 418 Views
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  • 418 Views
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No share to Instagram Story option

PlanPremiumCountryIrelandDeviceSamsung Galaxy j510Operating SystemAndroid My Question or IssueI recently updated both Spotify and Instagram and hav tried to share to Instagram (for the first time) when i firat tried it was allowing me but then it dis...

  • Casual Listener
  • Plan Premium Country Ireland Device Samsung Galaxy j510 Operating System Android   My Question or Issue I recently updated both Spotify and Instagram and hav tried to share to Instagra...
  • 492 Views
  • 0 replies
  • 1 likes
  • 492 Views
  • 0 replies
  • 1 likes

No ability to play music stored on device

PlanPremiumCountryUSADeviceMoto Force Z2Operating SystemAndroid 8.0.0 My Question or IssueIt seems that the ability to play music stored on the device would be a simple thing to add to Spotify. Even Google Music app does this. Is there a business rea...

  • Newbie
  • Plan Premium Country USA Device Moto Force Z2 Operating System Android 8.0.0   My Question or Issue It seems that the ability to play music stored on the device would be a simple thing...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
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Inconsistency mobile/desktop app: Shuffle vs. Play button

PlanPremium FamilyCountryGermany DeviceSony Xperia X / Linux LaptopOperating SystemAndroid Oreo / openSUSE Linux 42.3 My Question or IssueHi! I don't understand the rationale why the Android app most of the time shows a big green "Shuffle" play butto...

  • Casual Listener
  • Plan Premium Family Country Germany   Device Sony Xperia X / Linux Laptop Operating System Android Oreo / openSUSE Linux 42.3   My Question or Issue Hi!   I don't understa...
  • 259 Views
  • 0 replies
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  • Android
    Desktop
    Play Button
    shuffle
  • 259 Views
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Superuser Contribution Android 9 Pie and Galaxy Note 8

Car view mode will not work with android 9. Also, cannot control music on lockscreen with android 9. Finally, app still will not detect landscape mode on note 8.PlanFPremiumCountryUSADeviceSamsung Galaxy Note 8Operating SystemAndroid 9 Pie

  • Casual Listener
  • Car view mode will not work with android 9. Also, cannot control music on lockscreen with android 9.  Finally, app still will not detect landscape mode on note 8. Plan FPremium Country USA ...
  • prismcomputing
  • Casual Listener
  • 945 Views
  • 3 replies
  • 3 likes
  • Android 9
    Galaxy Note 8
  • 945 Views
  • 3 replies
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Shuffle Play

Hi! I have a free plan, on a Samsung J3 Prime. I use Android. I have a question. Why is it that some spotify-made playlists are shuffle play so e days and then not shuffle play. Is this a problem with my phone? Is it Spotify? Thanks.

  • Casual Listener
  • Hi! I have a free plan, on a Samsung J3 Prime. I use Android. I have a question. Why is it that some spotify-made playlists are shuffle play so e days and then not shuffle play. Is this a problem wit...
  • Billy-J
  • Spotify Star
  • 462 Views
  • 5 replies
  • 0 likes
  • 462 Views
  • 5 replies
  • 0 likes

Cannot view the queue on my Oneplus

Cannot see my queued tracks 

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  • Casual Listener
  • Cannot see my queued tracks  
  • WilsonMathias
  • Casual Listener
  • 640 Views
  • 1 replies
  • 0 likes
  • Android
    queue
  • 640 Views
  • 1 replies
  • 0 likes

spotify is draining battery S10

PlanPremiumCountryCosta RicaDeviceSamsung Galaxy S10Operating System android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Galaxy S10 and galaxy watch, in this moment spotify is draining the battery of my phone. I used only 1 hour...

  • Casual Listener
  • Plan Premium Country Costa Rica Device Samsung Galaxy S10 Operating System   android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have Galaxy S10 and ga...
  • 352 Views
  • 0 replies
  • 1 likes
  • 352 Views
  • 0 replies
  • 1 likes

New format

Plan PremiumCountryUSAOperating System My Question or IssueThe new format is complicated. Cant find downloaded artist unless you're following them, some songs wont come up in searches but can be found going through library playlists, cant search all ...

  • Newbie
  • Plan  Premium Country USA Operating System     My Question or Issue The new format is complicated. Cant find downloaded artist unless you're following them, some songs wont com...
  • 794 Views
  • 0 replies
  • 0 likes
  • Android
    App
    new format
  • 794 Views
  • 0 replies
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Spotify is closing automatically - Spotify schließt sich automatisch (Android)

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8+Operating SystemAndroid Pie 9.0 My Question or IssueHello,since few days the app is closing automatically in background.I start spotify, going into any other app and after 1-5 minutes (it's random) sto...

  • Music Fan
  • Plan Premium Country Germany Device Samsung Galaxy S8+ Operating System Android Pie 9.0   My Question or Issue Hello, since few days the app is closing automatically in background. I...
  • VatriXxX
  • Music Fan
  • 9799 Views
  • 2 replies
  • 0 likes
  • 9799 Views
  • 2 replies
  • 0 likes

Songs shared from Release Radar can't be opened in-app

Plan: PremiumCountry: USADevice: Pixel 2 XLOperating System: Android 9.0My Question or Issue:When sharing a song from my Release radar via SMS, the link sends them to their Release Radar, instead of the song's page in the app. This also happens the o...

  • Casual Listener
  • Plan: Premium Country: USA Device: Pixel 2 XL Operating System: Android 9.0 My Question or Issue: When sharing a song from my Release radar via SMS, the link sends them to their Release Radar, i...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes