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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107344 Views

26 replies

3 likes

  • 107344 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217241 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217241 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571307 Views

79 replies

3 likes

  • 571307 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470723 Views

577 replies

40 likes

Account
Free
  • 470723 Views
  • 577 replies
  • 40 likes

Songs Repeat in Queue and Others Disappear

PlanPremiumCountryUKDeviceSamsung Galaxy S8 & Samsung Galaxy S7 My Question or IssueWe listen to Spotify through Yamaha Musicast speakers and on occasions when we're simply searching for different artists and songs (as opposed to a Playlist), we "add...

Casual Listener

Plan Premium Country UK Device Samsung Galaxy S8 & Samsung Galaxy S7   My Question or Issue We listen to Spotify through Yamaha Musicast speakers and on occasions when we're simply s...

Noah

Community Legend

3502 Views

8 replies

3 likes

disappearing songs
repeats
  • 3502 Views
  • 8 replies
  • 3 likes

Superuser Contribution plays first music whenever i pick anywhere

PlanPremiumCountryPhilippines DeviceSamsung Galaxy S5, Nokia C1Operating SystemAndroid My Question or Issuewhenever i choose an unshuffled song to play, the next song plays the first song on my library and it frustrates me because i need to select ag...

Visitor

Plan Premium Country Philippines   Device Samsung Galaxy S5, Nokia C1 Operating System Android   My Question or Issue whenever i choose an unshuffled song to play, the next song ...

Mario

Spotify Legend

544 Views

1 replies

1 likes

  • 544 Views
  • 1 replies
  • 1 likes

"Okay Google, play my Liked songs" - why does it turn shuffle on!?!?!

I've spent wasted months with Spotify even with upper level support to figure this out but frankly they're extremely incompetent.Used to be: "Okay Google, play my music" and it would play your default Spotify playlist (My Liked Songs it's called now)...

Regular

I've spent wasted months with Spotify even with upper level support to figure this out but frankly they're extremely incompetent. Used to be: "Okay Google, play my music" and it would play your...

3128 Views

0 replies

4 likes

  • 3128 Views
  • 0 replies
  • 4 likes

Superuser Contribution Android Smart TV App Constantly Freezes

My Question or IssueWhen trying to use the Spotify app on my Sony Smart TV: leaving the app open for any extended period of time (over 3-5 minutes) will cause the app to freeze. Music still plays in the background but the screen is unresponsive and o...

Visitor

My Question or Issue When trying to use the Spotify app on my Sony Smart TV: leaving the app open for any extended period of time (over 3-5 minutes) will cause the app to freeze. Music still plays i...

manukau

Regular

5353 Views

6 replies

3 likes

Android
application
bug
Freezing
Sony
TV
  • 5353 Views
  • 6 replies
  • 3 likes

Queue notoriously disappears

PlanPremiumCountryPolandDeviceOnePlus 3tOperating SystemAndroid 9 My Question or IssueMy queue (usually over a hundred songs which I add manually) notoriously disappears and never comes back. I have never asked for help before as I could not figure o...

Casual Listener

Plan Premium Country Poland Device OnePlus 3t Operating System Android 9   My Question or Issue My queue (usually over a hundred songs which I add manually) notoriously disappears and ...

637 Views

0 replies

0 likes

Queue bug
  • 637 Views
  • 0 replies
  • 0 likes

Instagram/Facebook "play on spotify" linking won't play song

When a song is linked through facebook or instagram via a story post, the song won't play at all. Sometimes it may take you to the song's album or single page, sometimes it just crashes. PlanPremiumCountryAustraliaDeviceGalaxy S8+Operating SystemAndr...

Visitor

When a song is linked through facebook or instagram via a story post, the song won't play at all. Sometimes it may take you to the song's album or single page, sometimes it just crashes.   &nb...

531 Views

0 replies

0 likes

  • 531 Views
  • 0 replies
  • 0 likes

Android App UX issue

PlanFree/PremiumCountrySpainDeviceAny Android deviceOperating SystemAndroid 9 My Question or IssueIn the player screen, in a song with more than one artist, when you click in the artist name, it always navigates to the artist detail of the first arti...

Newbie

Plan Free/Premium Country Spain Device Any Android device Operating System Android 9   My Question or Issue In the player screen, in a song with more than one artist, when you click in...

461 Views

0 replies

0 likes

  • 461 Views
  • 0 replies
  • 0 likes

Superuser Contribution Only hear loud static while using earbuds

So i have this problem where i only hear extremely loud static while playing songs. I have Samsung Galaxy S6. Things i have tried/discovered:- Without earbuds(using the phone's speakers) the songs play fine- There's no loud static in any other app(Yo...

Newbie

So i have this problem where i only hear extremely loud static while playing songs. I have Samsung Galaxy S6. Things i have tried/discovered: - Without earbuds(using the phone's speakers) the songs ...

Sirnelsor

Visitor

1675 Views

2 replies

3 likes

static android
  • 1675 Views
  • 2 replies
  • 3 likes

Superuser Contribution A Music Randomly Start and Mute.

PlanPremium FamilyCountryTurkey Fedora Linux , Android My Question or Issue I have changed my password and logout from all devices. While listening a playlist a random song from artist called 'Qlippoth' start to play and mute the sound. If I do nothi...

Casual Listener

Plan Premium Family Country Turkey     Fedora Linux ,  Android    My Question or Issue   I have changed my password and logout from all devices. While listenin...

porda

Casual Listener

2182 Views

14 replies

2 likes

  • 2182 Views
  • 14 replies
  • 2 likes

Stops playing frequently

PlanPremiumCountryPhilippinesDevice(Samsung Galaxy A50)Operating System(Andriod 10) My Question or IssueIts stops playing after i finish 2 or 3 musics. And I've been struggling to fix this problem for like a month now. And as you can see. I dont put ...

Visitor

  Plan Premium Country Philippines Device (Samsung Galaxy A50) Operating System (Andriod 10)   My Question or Issue Its stops playing after i finish 2 or 3 musics. And I've been...

424 Views

0 replies

0 likes

  • 424 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't join or create group session

PlanPremium Family (same issue seems to occur on other family member's accounts)CountryUnited StatesDeviceSamsung Galaxy S10+Operating SystemAndroid 10My Question or IssueWhen trying to join or create a group listening session I am not given a code o...

Visitor

Plan Premium Family (same issue seems to occur on other family member's accounts) Country United States Device Samsung Galaxy S10+ Operating System Android 10 My Question or Issue When tryin...

Katerina

Spotify Legend

10848 Views

1 replies

0 likes

  • 10848 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Leave the site alone!

I'm not trying to sound rude here but i've had Spotify Premium for some time now.... it's a very good app for me as a huge music lover. The thing that I don't get is that you guys keep messing with it when long ago it was just fine...almost perfect I...

Visitor

I'm not trying to sound rude here but i've had Spotify Premium for some time now.... it's a very good app for me as a huge music lover. The thing that I don't get is that you guys keep messing with i...

618 Views

0 replies

0 likes

Android
Playlists
  • 618 Views
  • 0 replies
  • 0 likes

downloads disappear from time to time

PlanPremiumCountryGermany DeviceMotorola Moto G5plusOperating SystemAndroid 8.1.0 My Question or Issueevery few weeks it happens that all my downloads disappear (playlists, album ,etc). I can still see everything in the library but I must download al...

Regular

Plan Premium Country Germany   Device Motorola Moto G5plus Operating System Android 8.1.0   My Question or Issue every few weeks it happens that all my downloads disappear (...

Berlitz

Regular

2029 Views

9 replies

0 likes

  • 2029 Views
  • 9 replies
  • 0 likes

Next song won't play

PlanPremiumCountrySlovakiaDevice(SMP9002)Operating System(Android 4.4.2) My Question or IssueI have this problem on my SMP9002 devices from tomorow 2020 apr 23. When I play music online, the music just stops after some songs and I have to press the n...

Casual Listener

Plan Premium Country Slovakia Device (SMP9002) Operating System (Android 4.4.2)   My Question or Issue I have this problem on my SMP9002 devices from tomorow 2020 apr 23. When I play m...

404 Views

0 replies

0 likes

  • 404 Views
  • 0 replies
  • 0 likes

Stop Spotify from closing automatically when you pause the music

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueHi, is there a way to whitelist Spotify so it doesn't close automatically a moment after i pause the music. I actually searched and found that you have to...

Gig Goer

Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue Hi, is there a way to whitelist Spotify so it doesn't close automatically...

Kermer

Visitor

1756 Views

1 replies

1 likes

  • 1756 Views
  • 1 replies
  • 1 likes

Spotify plays white noise instead of music, but only with headphones

PlanPremiumCountryGermanyDeviceSamsung S6Operating SystemAndoid 7.0 My Question or Issue As of today, when i try to listen to music Spotify only plays white noise, similar to the white noise when a radio is out of a channel. This only happens on my p...

Visitor

  Plan Premium Country Germany Device Samsung S6 Operating System Andoid 7.0   My Question or Issue   As of today, when i try to listen to music Spotify only plays white no...

ashtongate123

Visitor

2272 Views

2 replies

3 likes

  • 2272 Views
  • 2 replies
  • 3 likes

Local song won't play on smartphone

PlanPremiumCountryGermanyDeviceSamsung Galaxy 9 PlusOperating SystemAndroid 10 on mobile device and Windows 10 on PC My Question or IssueToday I wanted to play a song on my smartphone, which I've locally saved on my pc, but Spotify kept skipping that...

Visitor

Plan Premium Country Germany Device Samsung Galaxy 9 Plus Operating System Android 10 on mobile device and Windows 10 on PC   My Question or Issue Today I wanted to play a song on...

418 Views

0 replies

0 likes

  • 418 Views
  • 0 replies
  • 0 likes

Problems with connection phone and chromecast (only with spotify)

PlanPremiumCountryThe NetherlandsDeviceXiaomi Mi 9 SEOperating SystemAndroid (latest version) My Question or IssueSince a few days I have problems with playing music. I can make a connection and play music via chromecast. But when my phone screen is ...

Casual Listener

  Plan Premium Country The Netherlands Device Xiaomi Mi 9 SE Operating System Android (latest version)  My Question or Issue Since a few days I have problems with playing music. I...

565 Views

0 replies

1 likes

  • 565 Views
  • 0 replies
  • 1 likes

Superuser Contribution Google Home and Spotify

PlanPremiumCountryAustraliaDeviceGoogle Home / Mini My Question or IssueAfter requesting a song, the song will start playing as expected, though about a second into the song the Google Assistant will say an error such as I don't know how to help with...

Regular

Plan Premium Country Australia Device Google Home / Mini   My Question or Issue After requesting a song, the song will start playing as expected, though about a second into the song the ...

g13g

Newbie

919 Views

3 replies

0 likes

  • 919 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cant listen to my local files on my phone

PlanPremiumCountryMexicoDeviceXiaomi MIA1 Operating SystemAndroid 9.0 My Question or IssueI added new local files and they were gray, so i updated both apps (my phone and pc) and still in my phone the new songs are gray, but when i tried to listen to...

Regular

Plan Premium Country Mexico Device Xiaomi MIA1  Operating System Android 9.0   My Question or Issue I added new local files and they were gray, so i updated both apps (my phone an...

HeidiGarcia1601

Regular

604 Views

2 replies

0 likes

  • 604 Views
  • 2 replies
  • 0 likes