Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5460 Views

0 replies

7 likes

  • 5460 Views
  • 0 replies
  • 7 likes

I can´t creat ore use my owne playlists on mobile

I can´t create or use my owne playlists on my smartphone. I had reinstall the app and restarted my phone. But it´s still not working. At the webbrowser I can create playlist an see them on my phone but can´t use them. Device(Samsung S7)

Casual Listener

I can´t create or use my owne playlists on my smartphone.  I had reinstall the app and restarted my phone. But it´s still not working.    At the webbrowser I can create playlist an ...

Luan

Spotify Star

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

[Android] Music image is blank

PlanPremium (Family plan) CountryBrasilDeviceSM-G530H (Samsung Galaxy Prime Duos)Operating SystemAndroid 4.4.4 My Question or Issue [1] Music banner is not appearing correctly, most part of the image is blank.[1] music banner = image that appears in ...

Casual Listener

Plan Premium (Family plan)   Country Brasil Device SM-G530H (Samsung Galaxy Prime Duos) Operating System Android 4.4.4   My Question or Issue  [1] Music banner is...

415 Views

0 replies

0 likes

4.4.4
Android
  • 415 Views
  • 0 replies
  • 0 likes

Saving an Album

PlanPremiumCountryUKDeviceSamsung S8, Samusng Tablet A6, PCOperating SystemWindows 10 My Question or IssueIn the past I have saved full Almums to "Albums", this is logical to me. I also have "Playlists" in Playlists. Now I cant seem to save an Album ...

Visitor

Plan Premium Country UK Device Samsung S8, Samusng Tablet A6, PC Operating System Windows 10   My Question or Issue In the past I have saved full Almums to "Albums", this is logical to...

281 Views

0 replies

0 likes

  • 281 Views
  • 0 replies
  • 0 likes

Can't unhide songs without hearting them

PlanPremiumCountryUSADevice(Galaxy s10e)Operating System(Android 9) My Question or IssueHi, not sure if this has been asked before but for some reason I can't unhide songs without hearting it. If I go to the hidden content list, tap the red hide butt...

Newbie

Plan Premium Country USA Device (Galaxy s10e) Operating System (Android 9)   My Question or Issue Hi, not sure if this has been asked before but for some reason I can't unhide songs wi...

478 Views

0 replies

0 likes

Hidden songs
  • 478 Views
  • 0 replies
  • 0 likes

Google Home Devices Won't Play Music Saved in My Library

PremiumUSASamsung Galaxy S7 EdgeAndroid 8.0 On both my Google Home and Google Home Mini speakers, Spotify will not connect or play any music saved to my library. For example, if I select an album I have saved or downloaded on my phone, it will play f...

Newbie

Premium USA Samsung Galaxy S7 Edge Android 8.0   On both my Google Home and Google Home Mini speakers, Spotify will not connect or play any music saved to my library.  For example, ...

Fennecpaws

Casual Listener

1399 Views

1 replies

3 likes

  • 1399 Views
  • 1 replies
  • 3 likes

Spotify Changes Default Download Location By Itself

My Question or Issue I am using Spotify Version 8.5.31.676 for Android. Twice in the last week, the Spotify app has, on its own, changed the default storage location for music downloads. Specifically, it changed the storage location from my SD card t...

Casual Listener

My Question or Issue   I am using Spotify Version 8.5.31.676 for Android.  Twice in the last week, the Spotify app has, on its own, changed the default storage location for music download...

Masagusfoto

Newbie

2011 Views

6 replies

5 likes

  • 2011 Views
  • 6 replies
  • 5 likes

Bluetooth headphones not playing audio even when connected

bluetooth headphones connected to device with no problems headphones playing audio with in other apps but not within spotify it seems to want to default to the speakers on my tablet and not the headphones, even though it gives me the option to turn t...

Visitor

bluetooth headphones connected to device with no problems headphones playing audio with in other apps but not within spotify it seems to want to default to the speakers on my tablet and not the headp...

816 Views

0 replies

2 likes

  • 816 Views
  • 0 replies
  • 2 likes

Music stops on Chromecast when I turn my Smartphone on

PlanPremiumCountryGermanyDeviceOnePlus 5Operating SystemAndroid 9 My Question or IssueHI, the music stops on Chromecast when I turn my Smartphone on. I get the speech message (German) over chrome cast "Die Wiedergabe wurde gestoppt, weil Spotify auf ...

Casual Listener

Plan Premium Country Germany Device OnePlus 5 Operating System Android 9   My Question or Issue HI, the music stops on Chromecast when I turn my Smartphone on. I get the speech message...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Wrong Elapsed Time

PlanPremiumOperating SystemHappens on literally everything my account is connected to, phone, computer, firestick My Question or IssueSomethings wrong with my elapsed time on everything I play. It shows everything as being shorter then it actually is...

Casual Listener

Plan Premium Operating System Happens on literally everything my account is connected to, phone, computer, firestick   My Question or Issue Somethings wrong with my elapsed time on everyth...

558 Views

0 replies

0 likes

  • 558 Views
  • 0 replies
  • 0 likes

Spotify frequently stuck in offline mode

Where do I file bug reports or get Spotify's eyes? This happens sometimes where spotify gets stuck in offline mode no matter what, usually seems to happen when moving from wifi to data or vice versa. It does it every day to both of us now. I have pix...

Regular

Where do I file bug reports or get Spotify's eyes? This happens sometimes where spotify gets stuck in offline mode no matter what, usually seems to happen when moving from wifi to data or vice versa....

oakstream

Casual Listener

1433 Views

2 replies

1 likes

  • 1433 Views
  • 2 replies
  • 1 likes

Superuser Contribution Kein Ton bei Wiedergabe im Auto via Bluetooth

Hallo, ich nutze Spotify (Premium Account) vorwiegend über die App mit meinem Samsung Galaxy A3 (2017) im Auto. Seit einigen Tagen treten folgende Probleme auf:Songs werden ohne Ton abgespielt, bzw. wenn überhaupt ein paar Takte Musik ertönen, spring...

Visitor

Hallo,   ich nutze Spotify (Premium Account) vorwiegend über die App mit meinem Samsung Galaxy A3 (2017) im Auto.  Seit einigen Tagen treten folgende Probleme auf: Songs werden ohne Ton ...

Covos

Visitor

7488 Views

5 replies

2 likes

  • 7488 Views
  • 5 replies
  • 2 likes

Spotify issue with Android Auto

PlanPremiumCountryItaly DeviceGoogle Pixel 3aOperating SystemAndroid 10 Hi, since a couple of week when I connect the device throuth Andorid Auto everything seems to be OK but when I select Spotify, the app on the car screen doesn't work. I cannot ch...

Visitor

Plan Premium Country Italy   Device Google Pixel 3a Operating System Android 10   Hi, since a couple of week when I connect the device throuth Andorid Auto everything seems to be ...

ldice

Newbie

697 Views

1 replies

0 likes

  • 697 Views
  • 1 replies
  • 0 likes

No Connection on WiFi or Mobile Data

Plan - PremiumCountry - USADevice - Pixel 2 XLOperating System - Android 8.1.0 (Kernel 4.4.88)Spotify version - 8.5.31.676 (Installed from Play Store)My Issue:The Spotify app hasn't been able to connect in months. This issue is independent of the pho...

Visitor

Plan - Premium Country - USA Device - Pixel 2 XL Operating System - Android 8.1.0 (Kernel 4.4.88) Spotify version - 8.5.31.676 (Installed from Play Store) My Issue: The Spotify app hasn't bee...

493 Views

0 replies

0 likes

  • 493 Views
  • 0 replies
  • 0 likes

Android Samsung Note 9 shows connecting when using the Kenwood Spotify or Pandora apps.

Hi - Premium UserCountry - U.S.Device - Samsung Galaxy Note 9Operating System -Android 9 Pie The screen only displays 'Connecting' when trying to use either of the Spotify or Pandora applications on the head unit.I have a Kenwood DDX375BT that until ...

Casual Listener

Hi -   Premium User Country - U.S. Device - Samsung Galaxy Note 9 Operating System -Android 9 Pie   The screen only displays 'Connecting' when trying to use either of the Spotif...

526 Views

0 replies

0 likes

  • 526 Views
  • 0 replies
  • 0 likes

Albums are repeated in artist page

Videohttps://photos.app.goo.gl/NqK88vTqieHvNthB8 PlanPremiumCountryJordanDeviceOnePlus 5TOperating SystemAndroid 9 (OxygenOS 9.0.9)

Newbie

Video https://photos.app.goo.gl/NqK88vTqieHvNthB8   Plan Premium Country Jordan Device OnePlus 5T Operating System Android 9 (OxygenOS 9.0.9)  

273 Views

0 replies

0 likes

  • 273 Views
  • 0 replies
  • 0 likes

when my phone connect with my car it doest play automaticly

PlanPremiumCountrynederlandDeviceoneplus 7t pro mclaren Operating Systemandroid 10 My Question or IssueI had at first a samsung s8 and when it connected to my car and i wanted to play music i touched the screen and it played music from the spotify ap...

Newbie

  Plan Premium Country nederland Device oneplus 7t pro mclaren  Operating System android 10   My Question or Issue I had at first a samsung s8 and when it connected to my ca...

472 Views

0 replies

0 likes

  • 472 Views
  • 0 replies
  • 0 likes

Se cuelga la aplicacion

Tengo un Xiaomi Redmi Note 8 Pro y cuando intento agregar una cancion a una playlist, o compartir una cancion, o entrar a opciones de la playlist la aplicacion se me congela y tengo que cerrarlaPlanPremiumPeru DeviceXiaomi Redmi Note 8 ProOperating S...

Casual Listener

Tengo un Xiaomi Redmi Note 8 Pro y cuando intento agregar una cancion a una playlist, o compartir una cancion, o entrar a opciones de la playlist la aplicacion se me congela y tengo que cerrarla Pla...

velasquezmaicol

Newbie

1816 Views

3 replies

7 likes

  • 1816 Views
  • 3 replies
  • 7 likes

Connect with Alexa doesn't work after minimizing the Spotify app

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have an Alexa hooked up to speakers in my living room, which I use to play music with Spotify connect. Using my phone to change the music works until I...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy 9 Operating System Android   My Question or Issue I have an Alexa hooked up to speakers in my living room, which I use to play ...

trewghil

Casual Listener

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Folders

PlanPremiumCountryUSA DeviceSamsung Galaxy S10 My Question or IssueFor years Spotify has ordered my playlist folders in the order that I've made them, newest on top. A couple months ago, I think, they automagically re-ordered themselves on my phone. ...

Regular

Plan Premium Country USA   Device Samsung Galaxy S10   My Question or Issue For years Spotify has ordered my playlist folders in the order that I've made them, newest on top. ...

msquicc

Regular

680 Views

3 replies

2 likes

  • 680 Views
  • 3 replies
  • 2 likes

No Lock Screen Widget On Android 10 (Solved)

Plan PremiumCountry UKDevice Pixel 4Operating System Android 10 My Question or IssueI recently switched phones to the Pixel 4, and I seemed to have lost a feature in the move over; I used to be able to control playback from the lock screen, but now t...

Newbie

Plan Premium Country UK Device Pixel 4 Operating System Android 10    My Question or Issue I recently switched phones to the Pixel 4, and I seemed to have lost a featur...

akhellPurr

Visitor

24841 Views

1 replies

4 likes

Android
lock screen
Lock Screen Issues
Widget
  • 24841 Views
  • 1 replies
  • 4 likes