Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Where do I file bug reports or get Spotify's eyes? This happens sometimes where spotify gets stuck in offline mode no matter what, usually seems to happen when moving from wifi to data or vice versa. It does it every day to both of us now. I have pix...
Where do I file bug reports or get Spotify's eyes? This happens sometimes where spotify gets stuck in offline mode no matter what, usually seems to happen when moving from wifi to data or vice versa....
Casual Listener
1390 Views
2 replies
1 likes
Hallo, ich nutze Spotify (Premium Account) vorwiegend über die App mit meinem Samsung Galaxy A3 (2017) im Auto. Seit einigen Tagen treten folgende Probleme auf:Songs werden ohne Ton abgespielt, bzw. wenn überhaupt ein paar Takte Musik ertönen, spring...
Hallo, ich nutze Spotify (Premium Account) vorwiegend über die App mit meinem Samsung Galaxy A3 (2017) im Auto. Seit einigen Tagen treten folgende Probleme auf: Songs werden ohne Ton ...
Visitor
7485 Views
5 replies
2 likes
PlanPremiumCountryItaly DeviceGoogle Pixel 3aOperating SystemAndroid 10 Hi, since a couple of week when I connect the device throuth Andorid Auto everything seems to be OK but when I select Spotify, the app on the car screen doesn't work. I cannot ch...
Plan Premium Country Italy Device Google Pixel 3a Operating System Android 10 Hi, since a couple of week when I connect the device throuth Andorid Auto everything seems to be ...
Newbie
697 Views
1 replies
0 likes
Plan - PremiumCountry - USADevice - Pixel 2 XLOperating System - Android 8.1.0 (Kernel 4.4.88)Spotify version - 8.5.31.676 (Installed from Play Store)My Issue:The Spotify app hasn't been able to connect in months. This issue is independent of the pho...
Plan - Premium Country - USA Device - Pixel 2 XL Operating System - Android 8.1.0 (Kernel 4.4.88) Spotify version - 8.5.31.676 (Installed from Play Store) My Issue: The Spotify app hasn't bee...
493 Views
0 replies
0 likes
Hi - Premium UserCountry - U.S.Device - Samsung Galaxy Note 9Operating System -Android 9 Pie The screen only displays 'Connecting' when trying to use either of the Spotify or Pandora applications on the head unit.I have a Kenwood DDX375BT that until ...
Hi - Premium User Country - U.S. Device - Samsung Galaxy Note 9 Operating System -Android 9 Pie The screen only displays 'Connecting' when trying to use either of the Spotif...
525 Views
0 replies
0 likes
Videohttps://photos.app.goo.gl/NqK88vTqieHvNthB8 PlanPremiumCountryJordanDeviceOnePlus 5TOperating SystemAndroid 9 (OxygenOS 9.0.9)
Video https://photos.app.goo.gl/NqK88vTqieHvNthB8 Plan Premium Country Jordan Device OnePlus 5T Operating System Android 9 (OxygenOS 9.0.9)
273 Views
0 replies
0 likes
PlanPremiumCountrynederlandDeviceoneplus 7t pro mclaren Operating Systemandroid 10 My Question or IssueI had at first a samsung s8 and when it connected to my car and i wanted to play music i touched the screen and it played music from the spotify ap...
Plan Premium Country nederland Device oneplus 7t pro mclaren Operating System android 10 My Question or Issue I had at first a samsung s8 and when it connected to my ca...
472 Views
0 replies
0 likes
Tengo un Xiaomi Redmi Note 8 Pro y cuando intento agregar una cancion a una playlist, o compartir una cancion, o entrar a opciones de la playlist la aplicacion se me congela y tengo que cerrarlaPlanPremiumPeru DeviceXiaomi Redmi Note 8 ProOperating S...
Tengo un Xiaomi Redmi Note 8 Pro y cuando intento agregar una cancion a una playlist, o compartir una cancion, o entrar a opciones de la playlist la aplicacion se me congela y tengo que cerrarla Pla...
Newbie
1808 Views
3 replies
7 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have an Alexa hooked up to speakers in my living room, which I use to play music with Spotify connect. Using my phone to change the music works until I...
Plan Premium Country United States Device Samsung Galaxy 9 Operating System Android My Question or Issue I have an Alexa hooked up to speakers in my living room, which I use to play ...
Casual Listener
639 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy S10 My Question or IssueFor years Spotify has ordered my playlist folders in the order that I've made them, newest on top. A couple months ago, I think, they automagically re-ordered themselves on my phone. ...
Plan Premium Country USA Device Samsung Galaxy S10 My Question or Issue For years Spotify has ordered my playlist folders in the order that I've made them, newest on top. ...
Regular
680 Views
3 replies
2 likes
Plan PremiumCountry UKDevice Pixel 4Operating System Android 10 My Question or IssueI recently switched phones to the Pixel 4, and I seemed to have lost a feature in the move over; I used to be able to control playback from the lock screen, but now t...
Plan Premium Country UK Device Pixel 4 Operating System Android 10 My Question or Issue I recently switched phones to the Pixel 4, and I seemed to have lost a featur...
Visitor
24831 Views
1 replies
4 likes
Plan Premium DeviceMoto G6 Operating SystemAndroid 9 IssueSince the last update (8th November 2019) when regularly using Spotify my phone has randomly crashed. Upon restarting all downloads are gone and Spotify will try an re-download. I am using an ...
Plan Premium Device Moto G6 Operating System Android 9 Issue Since the last update (8th November 2019) when regularly using Spotify my phone has randomly crashed....
373 Views
0 replies
0 likes
PlanPremiumCountryTaiwanDevicePixel 3Operating SystemAndroid 10My Question or Issuesince i clicked a song of the playlistit force me to follow and download the playlisteverytime when i try to stop following the playlist and delete these downloaded so...
Plan Premium Country Taiwan Device Pixel 3 Operating System Android 10 My Question or Issue since i clicked a song of the playlist it force me to follow and download the playlist ever...
352 Views
0 replies
0 likes
PlanFreeCountryRomania DeviceSamsung S7Operating SystemAndroid 8.0.0 My IssueI have subscribed to a podcast 2 months ago. I have had access to all episodes for the last 2 months. Yesterday I noticed that I can only see a few episodes from the last we...
Plan Free Country Romania Device Samsung S7 Operating System Android 8.0.0 My Issue I have subscribed to a podcast 2 months ago. I have had access to all episodes for the las...
245 Views
0 replies
0 likes
Plan PremiumCountry Canada DeviceLG G6, LG G5, Nexus 7 (2013) and windows desktopOperating SystemLG G6 Android 8.0.0, LG G5 Android 6.0, Nexus 7 Android 6.0.1, Desktop Windows 10 My Question or Issue After the most recent Spotify update this past wee...
Plan Premium Country Canada Device LG G6, LG G5, Nexus 7 (2013) and windows desktop Operating System LG G6 Android 8.0.0, LG G5 Android 6.0, Nexus 7 Android 6.0.1, Desktop Windows 10 &n...
304 Views
0 replies
0 likes
PlanPremiumDeviceSamsung Galaxy S5 My Question or IssueAfter getting the latest update every time I close the app all my downloaded songs are deleted. I've cleared the cache. Didn't help.I've uninstalled and redownloaded the app. Didn't help.
Plan Premium Device Samsung Galaxy S5 My Question or Issue After getting the latest update every time I close the app all my downloaded songs are deleted. I've cleared the cache. ...
Regular
418 Views
1 replies
1 likes
PlanPremiumCountryUnited statesDeviceSamsung galaxy note 10+Operating SystemAndroid My Question or IssueSo on Spotify on my phone when I open any other apps the volume lowers even though I have sound muted for other apps and it's actually very frustr...
Plan Premium Country United states Device Samsung galaxy note 10+ Operating System Android My Question or Issue So on Spotify on my phone when I open any other apps the volum...
477 Views
0 replies
0 likes
Device: motog6Android version: 9Plan: Premium family There are other posts about this, but the solutions do not work for me and the problem is persistent. Every time I restart my phone, all my downloaded songs redownload. This makes the app basically...
Device: motog6 Android version: 9 Plan: Premium family There are other posts about this, but the solutions do not work for me and the problem is persistent. Every time I restart m...
Not applicable
27580 Views
31 replies
16 likes
I have my spotify account with my current email, and I have my FACEBOOK account with an email account that I used before. However, when I try to connect FACEBOOK in the spotify app, an error occurs and does not connect.I appreciate your help.PlanPrem...
I have my spotify account with my current email, and I have my FACEBOOK account with an email account that I used before. However, when I try to connect FACEBOOK in the spotify app, an error occurs a...
245 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceOnePlus 3TOperating SystemAndroid 9Spotify Version8.5.31.676 IssueStoryline is pushed over the player controls. Reopening the player fixes the issue.The heads-up notification present in the screenshot is not relevant; Q...
Plan Premium Country Germany Device OnePlus 3T Operating System Android 9 Spotify Version 8.5.31.676 Issue Storyline is pushed over the player controls. Reopening the player fixes ...
280 Views
0 replies
0 likes
