Feedback Request: Android Offline Issues

[Rorey]

Hello everyone! Spotify here.

We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks might have experienced some issues with this so we were hoping you could answer some questions to help us diagnose the problem.

1. Have you made a playlist available offline which you could not play without any internet connection?

2. Have you made a playlist available offline which constantly downloads when you start Spotify?

Thanks,

Team Spotify

[Joe]

Yes it only works over wifi or mobile data I'm afraid.

[missjennypenny]

Since yesterday i got the android update 4.4.2 and since then I cannot open spotify on my phone.

It says.. Spotify had stopped.. and than black screen. 

I really want to see that this problem is solved.. because I am paying for something i cannot use at the moment.. please help.

What can I do?

[Joe]

Just follow the steps here and spotify should work again,

[Morice]

Hallo. Since the Update to the newest Version of Spotify Andoid App, it doesn't work very well. Everytime I start the App it says Hello Login-In or Sign-up. This is shown for about 1 or 2 seconds then it disapears an Spotify runs normaly. But all my offline playlists are gone. 

Do anybody know how to fix that?

PS: I'm yousing the Premium- Account.

[Joe]

Try a clean reinstall following the steps here.

[missjennypenny]

Hello,

Unfortunately i can tell you that i taken the steps you recommend does not work for my phone

When I try to delete the folder": com.spotify.music or spotifycache..it says deleting does not work.

What can i try? Because i am paying for something that doesnt work.

Help

[missjennypenny]

Yes Yes Yes.. I tried something else.. and that worked

You have to Try removing the external SD card then reinstalling.

So.. remove external SD, leave it out. Delete Spotify.. Than install spotify.

En try to start it.. It worked.. Yes!!!! So try that !

[Joe]

Ah good - you sneaked that in while I was typing 🙂 Enjoy your music!

EDIT: I just reread what you said. If you listened to any music before reinserting your SD card, the cache will now be in internal storage.

[skoteråkarn]

Is there really no way for Spotify to store the offline content on the SD-card now? Im using a Sony Xperia Z1 (rooted) running 4.4.4 Kit-Kat. I'm starting to get really pissed of at this bs right now.. Iv'e bought a 64GB Sd-card so I would be able to store a bunch of playlists.... Is this something Spotify can fix? Is it Googles fault? Is there a workaround?

I have tried to uninstall, delete cache and all that jazz and nothing works.. Answers would be MUCH appreciated!!

[Joe]

Works for me but your SD card does need to have more free space then internal storage.

[thruby]

Question: Last night I was trying to make more of my playlists available offline. It was in the process of dowloading when I got distracted, the phone went to sleep, and then *I* went to sleep. This morning when I went to listen to a playlist on my walk to work, I discovered that NONE of my playlists were availabile offline. So instead of adding more, it subtracted all. Once at work I've tried to download the few playlists which were already available offline, but all I get is "waiting to dowload". Nothing more. The phone is a Motorola Atrix 2 running on the Android platform. It has 4GB internal with 2.9 free and a 16GB SD card, of which 9.7 is free.

I've had problems in the past with playlists playing for a bit and then just stopping and I have had individual playlists disappear on me before, but I've not had a situation where I've not been able to dowload them again. Just an FYI, here at work we have wifi and I sit directly under one of the signal routers, so the signal strength on my phone reads "excellent". I can download at home no problem, but here...zippo.

Any help would be greatly appreciated!

[nathanfell]

I just posted about this.  My "My Music" section, specifically the "songs" "artists" and "albums" disappeared yesterday, and this is the second time this has happened.  My "starred" music playlist is mostly intact, but it says its syncing over 200 songs, which should have been done long ago.  The "my music" is still on my desktop version.  

[thruby]

Did you ever get a resolution?

[nathanfell]

I ended up uninstalling and reinstalling the app, and it worked

[chrispybacon]

This thread seems super old, but if someone can help me I'd be massively grateful: I basically can't download ANY playlists to play offline. I'm on a premium trial which should allow me to do so. I've uninstalled, reinstalled, cleared data and cache, logged out and in, in various orders, multiple times. Nothing works. The playlist is just stuck on "Waiting to download" with the little grey down-pointing arrow in a circle beside each track (there are 11) in my playlist. 

I've got more than 1gb space in my phone.

Came to this thread in the forum, and it says there's a solution but when you click the link it only goes to Babar's comment about monitoring this thread. That's not a solution man!! Besides that was in 2013. 

Halp? Anyone? 😧

[thruby]

nathanfell, I've done that before when I was having other Spotify issues and that just led to more problems (I couldn't log in, they didn't recognize my username/pword, said I didn't have an acct even though they'd been happily taking my money for 2 years, etc). It was a mess that took a lot of time and swearing to get resolved. Part of me thinks that if I unistall again, it'll just stay that way and I'll cancel altogether...

[schaumermal]

Hi Rorey, hi Spotify team,

using a Samsung Galaxy 2 I can asnwer your questions as follows:

1. No, I never had a problem to play my downloaded playlists offline.

2. Yes I have few playlists which are not completely downloaded, and whenever Internet access, my mobile phone tries automatically to complete the download (without success).

Vice versa, what works very well: If I update a playlist at my PC, and then go with my mobile phone to Spotify, the playlists are updated automatically on it.

Hope it helps.

SchauMermal

[user-removed]

Yes, I am experiencing this problem.  Severely.  I have a couple playlists that are downloaded (100% complete) and when I am driving I am always set to offline mode and specifically listen to these playlists to avoid any hiccups.

It seems with the recent update though, even though I am set to offline mode, it is attempting to pull the track as if it were using the online mode.  If my cell service jumps from a wifi zone to 4G, the song track will stop playing and force stop, then I pull spotify up & I get a message saying 'the title track is not available' .... yet that playlist is downloaded & my settings are on offline mode.  I even double checked just to make sure that, the particular artist didn't remove that song from spotify, as that sometimes occurs.  This is not the case, as I get this constantly from whatever song I am listening to at the time.  It is basically the error message I am getting equivalent to a 'dropped call'. 

I have on 3 separate events unistalled & reinstalled spotify, as well as having to redownload all of my tracks/playlists.   Really hoping this gets fixed, cause as of right now, I can't use this app unless I'm at home, but I mainly use it where I love it... on the road.  Which is becoming a serious, serious irritation.

Edit: I am using the Samsung Galaxy S3 on mobile - issues.  On iPad no issues... though I will try taking that on the road to see if the offline has issues today.

Love this app, but not loving it at the moment & paying for it when I can't even use it is a whole extra downer.

[skoteråkarn]

1. No, because 2. Yes, they WONT stay downloaded! Every time I download a couple of playlists and for some reason restart the app/phone Spotify claims they are not downloaded and goes back to downloading. This is driving me insane! 

[Joe]

I've been getting music pausing on my Note 3 every time it detects a new network  but it happens with any music player so isn't a spotify issue for me. I contacted Samsung and got the expected "factory reset" then Service Centre but I haven't done either yet.