Feedback Request: Android Offline Issues

[Rorey]

Hello everyone! Spotify here.

We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks might have experienced some issues with this so we were hoping you could answer some questions to help us diagnose the problem.

1. Have you made a playlist available offline which you could not play without any internet connection?

2. Have you made a playlist available offline which constantly downloads when you start Spotify?

Thanks,

Team Spotify

[BornLars]

Both my wife and I - using the same Spotify account - has issues with downloaded playlists. Two separate Android devices: Sony Xperia Z and Samsung Note 2. This is not a new issue - has happened several times before. Not sure what info you need. Right now I have this issue on my phone (Xperia z) with flight mode enabled and wifi enabled (to avoid any roaming possibilities).

[arpaktiko]

I am experiencing also issues with offline files. My devices is a CoolPad F1 with custom multilingual ROM and rooted. I have space in me internal memory ~5GB. Whenever I select songs to my available offline the process completes normally having the green arrow but, they are not playing without internet connection and every time I am closing the application the song are lost and need to be downloaded again. Any ideas? Thank you in advance.

[user-removed]

**Update to my post from a week ago.  I got a response from Spotify last week to log on to a test account... it seemed to work ok... I noticed about Thursday last week, there was an Update released for Android.  I updated & logged in on my profile, reinstalled & downloaded all my playlists again (making sure there were no issues with any tracks, i.e. 'track is no longer available' ... if it came up, which 2 did, I removed them & added them later making sure they were downloadable).

Once all playlists were downloaded and seemed fine, I tested, changed settings to offline mode & hit the rode... drove around for 3 hours all over and quite a distance & in the pockets that gave me trouble previously... No issues!  Seems the update has worked & no trouble since for 3 days now.   Thanks team at Spotify!

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Previous Post Attached for reference if anyone is having issues & needs info:

Yes, I am experiencing this problem.  Severely.  I have a couple playlists that are downloaded (100% complete) and when I am driving I am always set to offline mode and specifically listen to these playlists to avoid any hiccups.

It seems with the recent update though, even though I am set to offline mode, it is attempting to pull the track as if it were using the online mode.  If my cell service jumps from a wifi zone to 4G, the song track will stop playing and force stop, then I pull spotify up & I get a message saying 'the title track is not available' .... yet that playlist is downloaded & my settings are on offline mode.  I even double checked just to make sure that, the particular artist didn't remove that song from spotify, as that sometimes occurs.  This is not the case, as I get this constantly from whatever song I am listening to at the time.  It is basically the error message I am getting equivalent to a 'dropped call'. 

I have on 3 separate events unistalled & reinstalled spotify, as well as having to redownload all of my tracks/playlists.   Really hoping this gets fixed, cause as of right now, I can't use this app unless I'm at home, but I mainly use it where I love it... on the road.  Which is becoming a serious, serious irritation.

Edit: I am using the Samsung Galaxy S3 on mobile - issues.  On iPad no issues... though I will try taking that on the road to see if the offline has issues today.

Love this app, but not loving it at the moment & paying for it when I can't even use it is a whole extra downer.

[mnouck]

Hi,

I am a premium user and i have a Samsung galaxy note 3. I have made several playlists and 3 of them are in offline mode. I have the exact same problem as described here. My Phone says that its downloading the playlists but when i want to play it in offline mode it doesnt work without an Internet connection. I also have the problem that every time i start spotify the playlists arent in offline mode anymore and i have to switch them to offline mode again. Only a few songs work in offline mode (about 10 songs from 110).

I would like to get a solution for this problem.

[Kurpse]

Recent I have been using the Spotify app to listen to music, I dicided as I was going out to download a playlist to listen to some music and now the app is stuck on offline mode. I did try deleting the app as it was suggested along with a few other things. After doing that and reinstalling the app I could no longer login due to being in offline mode, Hurray!...

Thankfully I have managed to fix this. I logged into my Spotify account with my web browser on my phone and went to offline devices, my phone was listed under that. Once I removed it from the offline devices it's been working perfectly. I hope this helps a few people until the developers implement a full fix.

[cowtango]

Hi,

I am having what seems the common problem of a phone with lots of space remaining, with spotify saying it has no more space to download playlists.  I am trying to download circa 600 songs to my Nexus 5, android 4.4.4. I have approx 28GB storage free.

I'm trying to run through the 'solutions' in terms of deleting cache, files, uninstalling spotify etc. the folders in question within the data folder on phone are deleted by the uninstall. When I re-install spotify from the play store and select something to download, the folders are re-created in both SD card and other locations.  note I have 'emulated' and 'sdcard0' as storage options. within 'emulated' is '0' and 'legacy'.

I have checked and the folder size is increasing with downloads in both emulated>0>Android>data> and sdcard0>Android>data>

what's going on? please don't tell me to try some uninstall/delete cache variant without something new to say please.

PS your support / ticketing system is a complete mess, unintuitive and hard to navigate. (imo)

[boggers44]

Hi Android - experia T problems.

over last month have started to experience pauses and loss of content mid track within playlists that are supposed to be available -off line (ie, downloaded ).

It is very odd - almost like the track is streaming over 3G and device has  lost signal. I have checked and double checked - they are definitely tracks i have made off line ( being a premium subscriber ).

it is really off putting .

anyone else experienced this... i went as far as deleting the whole App and re-downloading - hasn't made any difference .

cheers

Mark

[troops88]

I have this problem with my Note 3 the last month. It's so frustrating.

[troops88]

I have the same issue as you, and every time I open the Spotify app after some hours without using it, I need to download all the playlists again

[mattled]

I regularly have the android app stopping to play a downloaded playlist. When I open the spotify app to check what's going on I get the message "track is not available". All the songs in the playlist have the green icon and so far I could always continue listening by manually selecting one of the songs. I'm not sure I selected exactly the song that stopped playing as also the bar at the bottom disappears to continue playing where it stopped...

[geedeefella]

I have a spotify premium account. I did the deal where you pay for one month and get three free (I believe that's what it was). I have a few playlists that I listen to offline but lately, some songs show that they still need to be downloaded even though they already have been. This happens over and over again. It's usually with newer songs that have recently been added to the playlist. Some songs in particular don't play, even though it shows they're downloaded. But they will play once I have internet connection again.

I've already tried uninstalling and reinstalling the app. Doesn't seem to work.

[Exynos]

All my songs constantly download every time I start my phone. I am a premium user please fix it! 😞

[tacomeat]

This happens everyday. I have approx 600 downloaded songs. All my album art and playlists must download before OTHER features/apps on my phone aren't even responsive (upto the phone restarting).

[mediocrites]

i'm having the issue that i can't download local files to phone from my PC when everything is connected. i have a samsung galaxy s5 running a windows 7 PC with all the software up to date. the PC interface will occasionally recognize the phone (usually after i uninstall and reinstall the app on the phone and connect), never transfer the local files and then the phone never again shows up under devices. none of the local files are transferred. there is no way to manually transfer files over to the phone in to spotify either. it's terrifically annoying. 

[pauljsolomon]

My offline mode (on my phone) stopped working when I upgraded to Android 4.4.2 (Galaxy S4).  Customer support replied to me that this is a known issue, but I have had crickets since.

If I turn on offline mode, it starts downloading, then at some point (maybe after a 100 or so songs), it stops downloading.  The next time I start the client, no songs have been downloaded and it starts over.

I uninstalled and reinstalled my phone client, with no luck.  My laptop has no problems with offline mode.

Are there any workarounds or fixes for this?  This feature is the main reason I upgraded to premium.

[fire_bling]

I have a premium membership and I am using a T-Mobile Samsung Galaxy Avant (Android version 4.4.2). I have downloaded over 1000 tracks and it seems everyday they go away and begin to download again. It's really annoying and frustrating and I am no longer paying for a premium membership is this is not resolved before my current subscription is up. The only reason I subscribe is so I can download music to play while I'm underground on the trains while I have no Internet connection. It does not seem like an issue that should be taking months and months to resolve because it looks like these issues have been occuring since (and before) this topic was created a year ago.

[MehdiTeg]

Hi, I'm on a Galaxy S5 and I have the same issue. Downloaded music won't work without internet. I have submitted complaints but got no answers. Is there a solution? It's the only reason I got a premium account, so it really has to get fixed.

[Jack_H]

Hi everyone,

Thanks for the reports so far. Sorry to hear you're still having trouble. We're looking into it, also it would be really helpful if you could post these details too:

- specific device
- Spotify version
- any steps I can use to try and reproduce it from my end?
- Have there been any recent 'external' (not in the Spotify app) changes on your phone?

For example, have you recently changed or removed the SD card?

- Do you use any 'task manager/task killing/space management' type apps?

Thanks again!

[vferraz1]

I did all the **bleep**ing steps in this **bleep**ing topic, nothing worked. The last thing I did was trying to download it without the card, I did, downloaded a song and then I put the card back. Now the APP is downloading the content to the phone again, even with the card on, if i try to delete the data and download it again to the card, the **bleep**ing songs starts to disappear again. Please somoene help me fix this issue. 

My information are: 

Motorola Moto G (xt1040)

Spotify 1.4.0.631

Edit: Android Version 4.4.3

I just bought this samsung 32GB SD card, just because of this app, who was consuming almost all of my phones memory

[remmernl]

Hi,

I'm having issues with downloaded playlists for a couple of weeks now. Songs started te be "undownloaded". I've treid chaning the quality for downloads etc but that didn't work.

I also have a lot of errors (as you can see in one of the screenshots below).

Last night I've tried reainstalling Spotify and now I can't donload anything or play anything without a wifi connection.

So to answer your quations:

1. Have you made a playlist available offline which you could not play without any internet connection?

Yes

2. Have you made a playlist available offline which constantly downloads when you start Spotify?

None of my playlists download

The app tells me that it stopped synchronizing due to a lack of storage space. Since I still have about 54Gb left that shouldn't be an issue.

Is there any way to fix this? Would like to be able to listen to music when excercising and while driving in my car.

I currently use a Sony Xperia Z1 Compact with a Vodafone subscription.
Spotify version: 1.4.0.631

Storage on phone:

Device information (in dutch, sorry)

Jammed applications:

@ Spotify, please feel free to contact me when you need more information.