Feedback Request: Android Offline Issues

[Rorey]

Hello everyone! Spotify here.

We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks might have experienced some issues with this so we were hoping you could answer some questions to help us diagnose the problem.

1. Have you made a playlist available offline which you could not play without any internet connection?

2. Have you made a playlist available offline which constantly downloads when you start Spotify?

Thanks,

Team Spotify

[Joe]

Thanks for the report. I haven't seen anyone else bring this up so it might be something specific to CM 10 but I'll keep an eye out.

[robison100]

I have a Samsung Galaxy S2...Spotify always has worked fine on it until the latest update.  Now, it won't update my playlists because it says my USB drive is full...even though I have a nearly completely empty 32 GB SD card in it.  I keep reading things saying Spotify will automatically store music there but it's not true.

Things I have tried so far:

1.) Uninstall and Reinstall

2.) Clearing Cache

3.) Clearing Data

Doing all of these together and in different orders...no dice.  It won't download songs so I can listen to them offline which is causing me to stream and hit my network limits.  I have been a paid subscriber to spotify for a looong time now but will be cancelling soon if there is not a fix for this.  Incredibly disappointing.

[Peter__]

@robison100 - What version of android are you using?

[dancan31]

I recently bought a Sony z2, and downloaded the android app. Previously I had the iPhone app that I used for 2 years with no problem. After I got the android app I made all the playlists available offline. Within days I had to upgrade the app and didn't realise I had to go through and re do all my playlists. I chewed through 1/3 of my monthly data in 24hrs. Once I realised I changed all my play lists back to. Available offline. Now today, for no known reason they are all reset and none are available offline again. What is the story? I pay to listen to my songs while I'm at work and now I can't without chewing up all my data again.

[Peter__]

There is an open bugs topic about this issue:
http://community.spotify.com/t5/Bugs/Android-New-music-won-t-stay-downloaded-2/td-p/387428

Are you storing Spotify content on internal storage or an SD card?

[robison100]

@Peter    my android version is 4.0.4

[dehapitized]

I posted a topic about this too, but I think this might have more visibility. Spotify requires that I log into it every time I start it up, which never happened before. It also apparently wipes all of my offline playlists periodically and when I try to play a song it has "downloaded" offline, the song never plays. I'm tired of not having music.

[ponyoak]

The app simply does not work offline. Even with a premium subscription, downloaded playlists, albums, nothing shows up. I have tried everything suggested in these threads and nothing seems to work. I will be with no internet for the next two weeks and therefore no music. Disasterous!

[Joe]

Instead of posting in more than one thread @ponyoak , provide the information I requested over here and I might be able to come up with something.

[user-removed]

hi,

i tend to listen to my playlists downloaded and offline - not seeing any issues here - im on htc m8 and 4.4.2 stock (rooted)

cheers

[Aepac]

Hi guys,

Since yesterday I can't save any playlist on my SD card. Before that everything was working fine, however yesterday night when I opened Spotify it asked me again for my login details and since then I can no longer save it on my SD.

My current Android version is 4.2.2 and my device is a Samsung Galaxy S4 (rooted)

Is there any workaround or solution so I can have my offline playlists saved on my SD card?

Thanks!

[Joe]

Did you upgrade spotify by any chance and are you sure you logged in with the correct details - your playlists are still listed?

[Aepac]

I believe that it stays logged in unless there is an update.

Anyway, it seesm that I found the issue. After the new update a new scren shows up on Spotify saying that playlists needs to be selected as 'offline' again which I never saw before. Regardless of that the files being saved on my phone instead of the SD come from 3 files sitting on the data folder on the SD Card.

In order to sort the issue I uninstalled Spotify, then I selected any file on the data folder on my SD Cad with 'spotify' on the name and I deleted these as well. After that I installed again, syncronoizes the playlists, and voila all sorted.

[Joe]

Yeah, that update leaves the old cache which it can't use intact. Glad you sorted it 🙂

[dotankui]

Hi ever since the update I cannot download a complete offline play list this is over a wifi connection as well as h+ the App on my galaxy s3 constantly freezes and songs stop midway. Occasionally tells me I dont have enough room on my sd card which I do. Very slow at times and becoming a real pain now. Have deketed and reinstalled twice. Cleared the chache but nothing fixes the issue.

[Joe]

@dotankui Could you try the steps in this post. Make sure you use a file explorer to remove all traces of the spotify folders I mention.

[PineMarten]

So what I am getting from all this is that any time we move or unmount our SD cards we have to re download the many gigs of data all over again. Even though it is still there on the SD card. Is it possible you could have a search for library function? That might allow the old files to be recovered. It's really frustrating wasting so much time and expensive bandwidth constantly downloading the music files over again, especially when I.you can see them sitting there in the SD card.

[Joe]

I doubt that's going to happen because it's tied to the way they protect copyright. Otherwise, it might be possible to use the SD card on someone else's phone.

The wise approach is to just save a small number of tracks offline initially to make sure you have resolved the problem before putting everything back.

[boondocksdrew]

About to cancel my premium subscription due to the abysmal sd card support of this app. Every few days it loses contact with the sd card, and all my locally stored songs are no longer recognized afterwards. Card is fine with every other use except this app. Basically making premium worthless. Adios.

[Pizz]

Here, i have a problem, too.

I try to download a playlist but its stucks with the message "waiting for download".

Its a new installed Spotify on a Android 4.2.2 (Cat Firefly).

Tried it with and without a SD-Card.

Any Ideas?

Edit: BTW, iam using an ethernet connection with this tablet, maybe the App expect WiFi or 3/2G ?