Issues sharing Spotify Canvas to Instagram Story

[Joistick]

Plan

Premium

Country

Argentina

Device

Samsung Galaxy A14

Operating System

Android 13

My Question or Issue

I'm having issues when sharing a song to instagram stories, it shows on the Spotify app but when I try to post it to my Instagram Story it doesn't show the canvas, only the artwork and the name of the song on a solid background. I've cleared the cache on both apps and have also uninstalled/installed both apps, the issue persists. I've attached a short video of the issue

[Sciblet]

Log out and log in again!

[strahinjas]

Logging out and logging in only temporarily fixes the issue. When I log out and log back in, the + symbol used for adding songs to the library is also reverted back to a heart.

Anyway, canvas works after this for a while but if the Spotify app is removed from recently opened apps and started again, it stops working.

[Baphomaletto]

Even my logging out and in it won't fix the issue, at least for me. Considering that I've the very latest update of Spotify and Instagram I find frankly incredible that this function is disrupted. Please can you fix it ASAP?? And you have increased the price too...

[MihailY]

Hey folks,

We’re always looking for opportunities to enhance the listening experience for both fans and creators. We routinely conduct a number of tests, and some of them may ultimately end up paving the way for our broader user experience, so your feedback on this is greatly appreciated.

In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

The Community is here if there's anything else you need assistance with.

[Honggo]

I have same issue, the canvas video can't share like others here, please fix this 

My phone Poco X3 nfc

[Pestilence1424]

I've tried everything, clearing data, cache, logging out of both spotify and instagram, updating the apps, uninstalling and reinstalling spotify. Nothing seems to work. Spotify canvas videos still will not share to instagram stories even when there's a canvas video available.

[kasuncfdo]

hope it might be fixed soon

[kasuncfdo]

Hi there,

I can see everyone facing the same problem when sharing it via Instagram stories but it does work with Facebook and anyone can start sharing it to the Facebook stories and make sure you use same account synced with and turned on Facebook to Instagram stories at first to share automatically together with ig if not. In the meantime, you can still share to Facebook stories with video background visuals while the Spotify team works on fixing the Canvas shares. (This is a temporary solution for those who seek to use this feature as they want) hope it might be helpful in case until this is fixed

[marstoploader]

How is fixing this going to take weeks? I feel like lately Spotify has been so buggy and now it takes weeks to fix mistakes like this ...

[Sciblet]

Log out and log back in again. Worked for me.

[jethyeah1222]

Spotify version 8.8.74.652 and I still haven't received any fix yet.

An alternative is that you can still share Spotify Canvas to Facebook Stories, then share that to Instagram.

[kasuncfdo]

right but the sounds working ?

[EveGrace55]

Hope that this issue can be resolved soon 😢 I really love the canvas background instead of sharing it as solid colour in IG story..

[Sciblet]

Log out and log back in again. Worked for me!

[ccmarie7]

mine isn’t working either 😞 i tried diff things & it works on facebook story but i want it on instagram.

[Sciblet]

Try logging out and logging back in again from Spotify. It worked for me

[kate_chara]

Also dealing with this for days now.....

[flxxlh]

I’ve been having this problem for weeks too.

[rarissa]

I've opened the canvas. In the app it shows a music video. But when I share stories on IG, the video doesn't show up. But when I share it with other apps, the video comes up. Is the reason the IG app isn't showing up because I have to adjust it somewhere?

[Baphomaletto]

Guys stop to advise to share via Facebook and then to Instagram because many people, incredibly, don't have Facebook and also this is not a solution but a workaround, a temporary fix. This issue is ongoing for weeks but I might say a month and still nothing. I don't want to blame nobody but to increase the price were super fast and "efficient" to fix something like this is taking weeks. Convince me I'm wrong.