Local files wont sync with my mobile

[sporting975]

So I was trying to add my AC/DC songs, that I have purchased time ago, to spotify since they don't have AC/DC, I created a playlist with my local files on the desktop app, then synced the playlist with my android device. I can see the playlist on my mobile but when I want to make it available offline it never download any tracks, they just stay in a gray color and I can't even play them. How can I fix this?

[OviiiOne]

This might help you: https://support.spotify.com/learn-more/guides/#!/article/Listen-to-local-files/?in=search

Bear in mind that you must have more than 500MB free on your device.

[sporting975]

Well that's what I'm doing, but whenever I hit available online, it doesn't download anything. Is it because the music I want to download (my local files) is not in Spotify? But that wouldn't make sense right? If I want to add my local files, it is because they are not in Spotify. 

When I select available offline, nothing happens, it just says: "Waiting to download"

[OviiiOne]

Is your computer on when you hit available offline in your device?

Try making available offline the playlist in the pc.

[sporting975]

Yes it is. I made them available on my pc too. After that, I check my phone, the playlist syncs immediately, but I can play any song, they appear in a gray color. When I hit available offline, nothing happens, it says: "Waiting to download", but it doesn't download anything at all.

[OviiiOne]

Please, try logging out/logging in, or reinstall the app on your device. Then try again. If it doesn't work, please, let me know.

[sporting975]

Ok, just one question, if I log out, would all my offline files will be deleted?

[Daniel]

Nope. They'll still remain on your device... Hopefully. Normally offline cache gets cleared after a few days if the app cannot log in.

[sporting975 · Accepted solution]

The solution was easier than I thought, I just had to disable my antivirus firewall and all my songs started downloading on my phone. Thanks for your help anyway I really appreciate it! :)

[PopoHappy]

Hi,

I have the same problem as the author but unfortunately I have tried all the solutions listed including disabling my antivirus. I have also done a fresh installation including deleting the cache but it was unsuccessful. I have never had this problem until recently. I hope you might have other solutions I can try out.

Thanks in advance.