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Avatar of andres2588
Casual Listener
2015-05-23 12:16 AM
I have premium and when I opened up Spotify on my phone (Galaxy S6) it went to the login screen. Once I logged in all my music was gone and I went back to free. I tried reinstalling the app and restarting my phone.
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3 Replies

Avatar of PhantomDiesel
Roadie
2015-05-23 12:54 AM
Hello there
I am sorry that you are having issues with Spotify for Android
Have you tried contacting Spotify support:
https://www.spotify.com/us/about-us/contact/contact-spotify-support/

Hope you are having a great day
GOD Bless
Spartan117
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Avatar of andres2588
Casual Listener
2015-05-23 01:51 AM
I already did and they directed me to here.
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Avatar of atom1989
Community Legend
2015-05-23 05:10 PM
If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.

Support usually replies within 24-48 hours.
If my post helped you to fix your problem, please press "Accept as Solution" button.
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