Low volume on Android app

[JValGD]

The sound is incredibly quiet in the Android app. I have to put the volume at 100% if I want to get the same volume I'd get playing the same song at 60% volume in Google Play or my phone's native music app. Is there a fix for this? I find it disappointing considering that I am paying for this.

[Jrdca]

Its a 1/3 or more too quiet, i have vol maxed out and it feels like half volume no headroom, gonna try another service i have fam plan so 15 buck goodbuy spotty fy, too bad cuz when i first got it i was amazed at the sound quality, sounded better than anything i ever heard, samsung S8

[FunkenWater]

Im on the latest version of Spotify and its super loud already. I can't even go max without hurting my ears. yeah the other outlets are louder, but the quality here is better. stop damaging your ears!

[BlowMJ]

Windows app is super quiet, if you try to turn the volume knob down to the middle of the slider (50% volume) it sounds like it's at 15%, and 100% sounds like Pandora's 50%.

WTH is going on here, this has been an issue since forever.

[ebro365]

I do what I want. Your sensitive ears prob listen to classical music. For
the rest of us normal people, it's not loud enough. Stop accepting
mediocrity.

[jsmz83]

---

@FunkenWater wrote:

Im on the latest version of Spotify and its super loud already. I can't even go max without hurting my ears. yeah the other outlets are louder, but the quality here is better. stop damaging your ears!

---

This isn't about wanting the music louder, and it sounds like your device isn't affected if you consider the output to be super-loud. The problem is the significant volume differential between the Spotify app and all other apps (non-music included) on your phone. In the car I am forced to increase the volume of the head unit to account for the attenuation even if I want to listen to the music quietly. What is hurting my ears is when the GPS app starts yelling into my ears because I had to increase the volume to listen to Spotify at a comfortable level!

On my particular car, I have about 45 volume clicks, and I normally listen between 16-20 using the built-in music player. Using Spotify, I have to increase the volume to between 25-30 to achieve the same output. So now I'm listening to Spotify at my acceptable level of 16, but when I'm using the GPS at the same time I'm getting instructions at a volume of 30, which, aside from being super loud, is actually a safety issue because it could startle the driver.

I've mentioned this a while back in this thread and I'll just go over it again. If Spotify is doing this on purpose, please don't think it has anything to do with increasing the quality of your music because it does not. It actually reduces it because now the source signal has been attenuated. This requires that you increase the volume on the client device to make up for the difference, which requires applying gain. Gain = noise, therefore the quality has actually been reduced. I can't tell the difference in quality between Apple Music and Spotify, if there is any, but I do notice the volume difference that's for sure.

[ukris]

Same problem here. I cannot even hear my music anymore in public!

[thyttel]

Yeah same problem here on Note 8.im going to cancel our family account as this is not going to be fixed by spotify

[Jmendez2012]

You must be listening from a laptop, or desktop because I do not have volume issues for Spotify on those devices. The issue is on mobile devices excluding laptops. I have been having this issue with Spotify for years thinking it was my car audio system. I kept upgrading my system but it had no affect. Then when friends would play music from there devices using other apps, my system sounded significantly loader at a lower volume. 

For a long time, I thought it was my phone, but decided to switch phones. Same issue occurred. Finally, I tried a different app, and to my surprise, my car audio system sounded a whole lot better. This is not just a volume issue,  its a quality issue as well. From these comments alone, the staff at Spotify has more than enough information to fix this issue. Nothing will change unless we all come together as customers and start a movement.

We can set a date for when we expect this issue to be resolved, and if not, we all unsubscribe and put our money into another app. Tell everyone to stop using the app because they also rely on ads for profit. Let's make a movement. Post on Facebook, Twitter,  Instagram. Tell family and friends that if Spotify does not fix this issue by the end of this year, this app will die. Uninstall for good on all devices and invest your money in making another app much better. 

We tried contacting Spotify and notifying them of this issue, and nothing has been done,  so we got to let them know we're serious as customers. We gotta hurt them in their wallets in order to be heard.  

[alienfrenZy]

Turn normalize off and let song that is currently playing finish. Wait for next song to play. It should increase in volume. Normalize won't affect currently playing song, at least not on my phone. 

[Liebegranate]

Having the exact same issue with iPhone SE, listening to Noel Gallagher’s new single on YouTube; extremely good quality, high responsive bass and treble using my AKG headphones, when I went straight over to Spotify to listen to the exact same song very noticeably lower volume, less bass and treble from the app I pay for than the free site! I hope that this issue is fixed soon Spotify. 

Richy McK 

[jklijs]

Chrome

Chrome

Webbrowser

Don't know what happened.

Please help - Metal just doesn't sound the same when the musicians can only whisper.

[Godslayer333]

I can use a dozen other music players on my phone, and the volume is fine, Spotify is like 20db quieter. I can't believe this isn't resolved yet. 

[Tfried2001]

I'm having the same issue as just about everyone else on this thread. I've noticed it for years and just thought it was my phones until I started using other music apps. I've had the issue on my Samsung note 3, Nexus 6, Moto G5 plus, and now my Pixel 2 XL. If it wasn't for years worth of playlists and preferences, I'd have jumped ship for one of the other equity capable services out there... This seems a bit too common... Please fix it?

[adawson6721]

It's almost December 2017 and it's still too quiet. ::: sonic the hedgehog foot tap :::

[Nyknakk]

I've switched. Spotify quality is not anything special and this issue is a deal breaker. Suck it Spotify and screw anyone making excuses for them you bunch of retarded sheep

[Jduquette]

This hasn't fixed my issue with the sound I still have to max my volume to hear it some what loud. Very fusterating seeing I'm paying for a family plan

[rezafaridi76]

I have same issue. Can anybody help me? It is so annoying 

[jeffaaron]

This has been an issue for at least a year if not longer.  Cancelled my subscription and went to Apple Music.  I miss the weekly playlists though.  They clearly don't care.

[Fred1233]

I did not expect to receive so many replies. This is obviously a very wide spread problem. Spotify seems to not give a **bleep** about us. I have stopped paying them two months ago. I repeatedly sent them emails, and all they could do was send me the same automated answer 3 times in a row, asking a bunch of useless questions about my phone, when the problem is in their app.

Anyway, in a nutshell... There is a huge problem that stops us being able to listen to music, and after complaining multiple times they did not help me at all, and it seems many other people have also complained. They simply cannot get bothered to fix the problem, their customer service is absolutely **bleep**. This has been going on for ages and ages.

I advise you all to do the same as me, just stop using Spotify. It seems as though Spotify doesn't even want us to use Spotify... I'm honestly disgusted at such **bleep**ty customer service 

[big_troll001]

Same problem here. Spotify sounds muffled using Android app.

Sony XA

Android 7.0

Spotify (Most recent version)

Running bluetooth/aptx to AudioPro T14

Other apps working fine. Currently national radio app = Nice sound. Spotify = stupid sound.

Tried Spofify from my macmini via optical cable = nice sound.

Apparently this has been going on for at least 3 years. I do not beleive that Spotify is capable of solving the problem.