(Mobile app) Album art missing

[kiragrof]

Plan

Premium

Country

Czech Republic

Device

Huawei Y6 Prime 2018

Operating System

Android

My Question or Issue

A few weeks ago, the album art for most of my downloaded music disappeared. It only appears for a few random albums/tracks. The art just doesn't show, no matter if I'm on mobile data, WiFi or offline. I've tried manually updating the app and reinstalling, nothing worked. Does anyone know what might be wrong? It really bugs me. 

Thank you! 

[gjscheers]

Same here, but also for streaming songs. Started about 2 months ago.

[Alex]

Hey @gjscheers,

Thanks for your post.

Could you upload a screenshot of what you're seeing. Also, what troubleshooting you've already done?

We'll be on the lookout for your reply 🙂

[gjscheers]

I think I've finally solved it. I have made an exeption in my tracker
blokking app (Blokada) for Spotify. Although in the past 2 years this never
caused a problem a recent update probably changed this. So for now the
album art is back.

[CarlosE]

Hey @gjscheers,

Thanks for keeping us posted.

We're glad to know it was sorted out and thanks for sharing what worked for you, as it might be helpful for other users too.

If you need a hand with anything else, the Community is here for you.

Have a good one 🙂