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Plan
No registered plan
Country
United States of America
Device
(Samsung Galaxy S20 5G
Operating System
(Android)
My Question or Issue
My music is still randomly pausing on my Android. I have cleared the caches/data, but I am still experiencing the same issue as I've previously submitted a response to, a few weeks ago on March 22nd.
Hey there @sadewolu,
Thanks for reaching out to us, and welcome to the Community!
Just to confirm, have you tried following these steps to perform a clean reinstall of the app? This is often an overlooked step, but it can be helpful to get rid of any corrupted files that might be causing trouble.
If you've already tried any other troubleshooting steps, let us know so we can give you better suggestions.
We'll keep an eye out for your reply.
Hi there @sadewolu,
Thank you for your reply.
If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.
Keep us posted 🙂
Take care!
Hi there @sadewolu,
Thank you for your reply. We've double-checked and it seems like Samsung Galaxy S20 doesn't have an SD card.
Can you let us know if this only occurs from your Samsung Galaxy S20 or if it happens with other devices as well?
We'll keep an eye out for your reply.
Take care!
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