New 2019 Update

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New 2019 Update

3eckyZ
Casual Listener

I have an Android and just got the 2019 update. I have 2 main issues with it.

1- Where are my songs?! I want all of my downloaded content in ONE place. I do not want to have to choose which playlist I want to listen to. Sometimes I just want to shuffle everything why can't I do that anymore? I pay to use this and the ease and quality of it has gone down with this update.

 

2- The one thing that I have had issues with in the past (that I have messaged about) weren't fixed but actually made worse! This was with the Podcasts feature.. before the update, if I paused a podcast and left the app, I had to come back and go all the way through and select the podcast over again eventhough it was on the bottom of the screen seemingly waiting to be played again. 

Now, with this update, it still does this but now, I will be in the middle of listening to a podcast and it iust STOPS so I look at it to hit play again, and it says "this not available" eventhough it is DOWNLOADED onto my phone. This is a huge issue. Because I then have to go to online mode and play it and then go to offline mode so I'm not using data!

 

Why not fix the issues there already were? It's just worse now and I can't find my songs all in one! Huge issue.

 

2 Replies

Re: New 2019 Update

3eckyZ
Casual Listener

How can I get someone to reply to me? I want to know the trick to shuffling all of my downloaded content.

Re: New 2019 Update

Moderator
Moderator

Hey @3eckyZ.

 

Thanks for getting in touch.

 

At Spotify, we’re often testing and launching improvements and new features. When we’re testing, you may see something on the app your friend doesn’t, or get a new feature for only a temporary period. As a work around you could create one mega playlist with all your 'downloaded' playlists.  If you download this playlist it won't take up extra storage.

 

Regarding the podcasts issue, we are aware of this and our devs are working on it to solve it. Right now, we're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest and best version. You can read here how to reinstall the app and get a fresh new installation.

 

We're sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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