Offline with full wifi

[user-removed]

I don't know why but my Spotify is always offline although i have full wifi. This happens only at home on my wifi (when i use data or another wifi it works good). I tried to restart the wifi router, delete & download app again, clear app data. Nothing helped. I turned my Spotify to premium 5 days ago and i have this problem for 3 days now. I didn't have any problem like this when i had only free version with Spotify. I don't know what to do next.

[user-removed]

And i forgot. Other apps work good when i use my wifi.

[Catee]

Hello,

Welcome to Spotify!!

Try logging in and out of Spotify - let me know if that fixes it.

Cate

[user-removed]

It didn't help. 😞

[Catee]

Have you tried any of the solutions in this article?

[user-removed]

Yes, i tried but it didn't help.

[Catee]

(I found this solution here: https://community.spotify.com/t5/Android/Constantly-says-I-m-in-quot-offline-mode-quot-even-though-I...)

"1. Clear the app data. On your Android device: Settings -> Applications -> Manage applications -> Spotify -> Clear data

2. Uninstall Spotify. In the same screen, tap Uninstall

3. Restart device. While you're waiting, go to step 4 (this is the good part).

4. Retrieve your Spotify username and create your device password. This is DIFFERENT than logging in with your Facebook credentials. The Spotify username is really for OTHER devices (Sonos, Squeezebox, TiVo, etc.) but it'll work like a charm in this case too. Get it here: http://www.spotify.com/help/faq/devices/connect-devices/

5. Reinstall Spotify on your Android device

6. Log in with your SPOTIFY username (NOT your Facebook username). It will likely be 9 digits.

7. Boom, boom boom. Let me hear you say way-oh. "

Best of luck,

Cate

[user-removed]

I don't use facebook for Spotify. I don't know how but my Spotify now works. Maybe somebody fixed it. Thank you for your time. 🙂

[Catee]

Hi,

I'm glad your problem got fixed! Maybe magic! 

Cate