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Summary:
If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify or stopping it accessing data when the application is sent to the background or the screen display turned off. The following are common symptoms caused by this:
Symptoms:
Resolution:
If you are using a Samsung device and experiencing any of these symptoms please disable the Power Saver settings as follows:
Settings > Battery > Power Saving Mode> In the Power Saving Mode settings disable the "Restrict background data" setting
Kudos to @Cerda45 for the tip here
If it's still not working after doing the above then disable Power Saving Mode entirely:
Settings > Battery > Power Saving Mode
Settings > Battery > Detail > Spotify >Turned off
Further Info:
I believe Samsung are aware of the issues this is causing - not only to Spotify - and we can hope they improve the power saving feature in the next software update which is hinted at being sometime around June.
Still having the issue? This could be the Android 'Doze' feature taking effect. Read the section "Tracks stop playing when screen turned off or the Spotify application is in the background" in the [COMPLETE GUIDE] How to fix most Android issues
Solved! Go to Solution.
I have galaxy s7 edge on Android 7.0 & i have noticed another strange issue which is if im playing my music & then go into a game, it automatically turns the volume down on the music from spotity even if i have the music on the game on mute. i have to turn the volume up again as the music is still playing.
Any ideas how to resolve this?
Try making sure your net is not shutting off when your phone is going into sleep/lock mode. Also make sure that spotify is not restricted to just wifi only..
I've done everything said to do. Spotify keeps pausing on me or randomly changing to a different song! All after software update
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