[PSA] Samsung users please read!

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[PSA] Samsung users please read!

Daniel
Community Legend

Summary:

If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify or stopping it accessing data when the application is sent to the background or the screen display turned off. The following are common symptoms caused by this:

 

 

Symptoms:

  • Next song in an album/playlist is not played
  • Lock Screen control vanishing
  • Spotify notification disappears
  • Tracks marked for offline listening fail to download
  • Notifications for new followers, albums etc have not been coming up

 

 

Resolution:

If you are using a Samsung device and experiencing any of these symptoms please disable the Power Saver settings as follows: 

 

Settings > Battery > Power Saving Mode> In the Power Saving Mode settings disable the "Restrict background data" setting

Kudos to @Cerda45 for the tip here

 

If it's still not working after doing the above then disable Power Saving Mode entirely:

Settings > Battery > Power Saving Mode

Settings > Battery > Detail > Spotify >Turned off

 

 

Further Info:

I believe Samsung are aware of the issues this is causing - not only to Spotify - and we can hope they improve the power saving feature in the next software update which is hinted at being sometime around June.

 

 

Still having the issue? This could be the Android 'Doze' feature taking effect. Read the section "Tracks stop playing when screen turned off or the Spotify application is in the background" in the [COMPLETE GUIDE] How to fix most Android issues

 


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
4 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: [PSA] Samsung users please read!

Joe
Community Legend

In addition to the powersaving tweaks suggested, I recommend also excluding spotify from android's optimisation as follows:

1. Open the Settings app on your phone (Pull down the notifications shade, and tap the gear in the upper right corner, or find “Settings” in the App Drawer.)
2. Tap Device Maintenance then Battery.
3. Tap Unmonitored Apps
4. Tap the dropdown menu at the top of the screen and select “Add apps.”
5. Scroll down to Spotify - select it

6. Tap Done

Thanks for posting this @Daniel

Solution!

Re: [PSA] Samsung users please read!

confederate_gen
Regular

Done all this, and  it is still shutting off after two songs.. The strange thing is  though it only does it while i am in radio, but if I am listening to my play list it's fine.  Also  the volume still goes up and down on it's own..

Solution!

Re: [PSA] Samsung users please read!

silvialeost
Newbie
Necesito ayuda ! Hice el pago de la suscripción Premium .. tengo una semana apenas Y me bajo a la suscripción gratis.. donde me puedo poner en contacto con spotify . Tengo el recibo de pago.. ayuda por favor mi celular es un Samsung j7
Solution!

Re: [PSA] Samsung users please read!

trondman78
Newbie

thanks this solved my issue.. but found this under info button for application battery saving (App strømsparing). and im running on android 6.0.1

89 Replies

Re: [PSA] Samsung users please read!

chandersen
Regular

Is this for phone only or does it fix problems relating to casting from tablet to Chromecast? The logo is the only thing on screen, no cover art of some sort.  I am using the Samsung Galaxy tab A, with Android 5.0.2. I have no power save mode on either. I tweeted the spotifyCares on Twitter and just wondering if this is a response, as there are quite many with the same issue as far as I've understood it.

Re: [PSA] Samsung users please read!

Daniel
Community Legend
Hi @chandersen,

The chromecast issue is a separate one to that which this topic is related and affects users with other manufacturers of devices also.

That issue is known and a fix is being worked on.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: [PSA] Samsung users please read!

chandersen
Regular

I figured as much, just wanted to check to be sure. Cheers!

Re: [PSA] Samsung users please read!

Randerson842
Newbie
Thanks for this. I've been pretty livid and being a **bleep** since clearing my cache or signing out didn't help. Even re installing did nothing. This seems to help.

Re: [PSA] Samsung users please read!

Ian_wlf
Regular
I have the problem of tracks marked for offline listening fail to download, and i tried with the battery things but it doesn't work, and time ago like a month they told me that they were going to fix it but i had no answer about it

Re: [PSA] Samsung users please read!

HALTAB
Casual Listener

I'm having this problem on my Samsung Galaxy S6 Edge, but I have the battery saving mode turned completely off. Any other suggestions or FIXES?

Re: [PSA] Samsung users please read!

stevensrhythms
Newbie

Yeah, switching the battery mode for Spotify to off still doesn't give me back the full album art cover in the lock screen...

 

Ik looks like this on my S5...

 

Screenshot_2016-05-20-23-54-26.png

 

I can expand it, but that's still nothing compared to before with the slightly zoomed album art work

 

I hope Samsung fixes this for all users...

Re: [PSA] Samsung users please read!

user-removed
Not applicable

Re: [PSA] Samsung users please read!

Usawesquivel
Casual Listener
Awesome thanks!!!
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