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If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify or stopping it accessing data when the application is sent to the background or the screen display turned off. The following are common symptoms caused by this:
If you are using a Samsung device and experiencing any of these symptoms please disable the Power Saver settings as follows:
Settings > Battery > Power Saving Mode> In the Power Saving Mode settings disable the "Restrict background data" setting
Kudos to @Cerda45 for the tip here
If it's still not working after doing the above then disable Power Saving Mode entirely:
Settings > Battery > Power Saving Mode
Settings > Battery > Detail > Spotify >Turned off
I believe Samsung are aware of the issues this is causing - not only to Spotify - and we can hope they improve the power saving feature in the next software update which is hinted at being sometime around June.
Still having the issue? This could be the Android 'Doze' feature taking effect. Read the section "Tracks stop playing when screen turned off or the Spotify application is in the background" in the [COMPLETE GUIDE] How to fix most Android issues
Solved! Go to Solution.
In addition to the powersaving tweaks suggested, I recommend also excluding spotify from android's optimisation as follows:
1. Open the Settings app on your phone (Pull down the notifications shade, and tap the gear in the upper right corner, or find “Settings” in the App Drawer.)
2. Tap Device Maintenance then Battery.
3. Tap Unmonitored Apps
4. Tap the dropdown menu at the top of the screen and select “Add apps.”
5. Scroll down to Spotify - select it
6. Tap Done
Thanks for posting this @Daniel
Done all this, and it is still shutting off after two songs.. The strange thing is though it only does it while i am in radio, but if I am listening to my play list it's fine. Also the volume still goes up and down on it's own..
thanks this solved my issue.. but found this under info button for application battery saving (App strømsparing). and im running on android 6.0.1
Is this for phone only or does it fix problems relating to casting from tablet to Chromecast? The logo is the only thing on screen, no cover art of some sort. I am using the Samsung Galaxy tab A, with Android 5.0.2. I have no power save mode on either. I tweeted the spotifyCares on Twitter and just wondering if this is a response, as there are quite many with the same issue as far as I've understood it.
I figured as much, just wanted to check to be sure. Cheers!
I'm having this problem on my Samsung Galaxy S6 Edge, but I have the battery saving mode turned completely off. Any other suggestions or FIXES?
Yeah, switching the battery mode for Spotify to off still doesn't give me back the full album art cover in the lock screen...
Ik looks like this on my S5...
I can expand it, but that's still nothing compared to before with the slightly zoomed album art work
I hope Samsung fixes this for all users...
I joined this community because recently my spotify has been cutting out on my phone but unfortunately this hasn't fixed the problem. Any other suggestions?
Nothing suggested is working for me as well.
- Turned off Power Saving Mode completely
- Uninstalling then reinstalling the App
- Rebooting the device while clearing the system cache
- Nothing seems to work.
I too am having this problem as well on my S6 Active, and like you i have my power saving mode turned off.. I have also noticed that my volume keeps going up and down on it's own in the middle of songs with out touching the volume button on my phone, this even happens with it plugged into my car AUX port. and this all started since the last spotify update. and I'm a premium user to boot
Im not having that issue but my spotify no longer recognizes my yamaha receiver. is this issue related?
How do you know if tracks have downloaded? The arrow next to my playlist songs are white. I thought I read they should be green. How do you get them to download on Samsung Edge? Please help!
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