Pausing randomly when phone screen off

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Pausing randomly when phone screen off

Lemon
Casual Listener

For some reason for the past few months, spotify will pause when my phone screen is off. It's usually when I am in a place with bad service, but the music I am listening to is all downloaded. I will lock my phone, turning the screen off and the music will pause sometimes. But when I turn the screen back on, not unlocking it, just turning the screen on, the music will resume. Itll play for about 30 seconds but then itll stop again and I'll just have to repeat the process of turning my screen on. It's very infuriating and I thought it would be fixed with an update, but it did not

Plan

Premium

Country

Usa

Device

Samsung galaxy s 8 plus

Operating System

Andriod

 

My Question or Issue

For some reason for the past few months, spotify will pause when my phone screen is off. It's usually when I am in a place with bad service, but the music I am listening to is all downloaded. I will lock my phone, turning the screen off and the music will pause sometimes. But when I turn the screen back on, not unlocking it, just turning the screen on, the music will resume. Itll play for about 30 seconds but then itll stop again and I'll just have to repeat the process of turning my screen on. It's very infuriating and I thought it would be fixed with an update, but it did not

3 Replies

Re: Pausing randomly when phone screen off

Rock Star 11
Rock Star 11

Hey @Lemon!

 

Thanks for coming to the Community. I'll try to help you out. Can you try following these Android troubleshooting steps?

 

Make sure to let me know if that does the trick!

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Pausing randomly when phone screen off

Lemon
Casual Listener

Yes! Thank you

Re: Pausing randomly when phone screen off

Rock Star 11
Rock Star 11

Hey!

 

I'm glad to hear my reply was helpful. Make sure to let me know if you have any other questions and have a nice day :)Thumbs_up500px.gif

 

Jose_MRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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