Phone media volume affecting spotify volume on other devices

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Phone media volume affecting spotify volume on other devices

asaletnik
Casual Listener

Device: Samsung Galaxy S8 (Android 9, last upgrade Oct 1, 2019)

Spotify version: 8.5.30.579

Plan: Premium

 

Spotify connect devices:

- Win 10 PC / Notebook

- Raspberry running Raspotify

iEAST AudioCast M5

 

My Question or Issue

I have noticed some weird volume changes when playing music on devices other than S8 - have been troubleshooting it for a while (turned off audio normalization, and hardware acceleration where available, etc) and tracked down to my phone causing the issue.

 

My scenario:

  • play music - either on Win 10 client or one of connected devices
  • set volume to 100%
  • volume gets randomly updated to match phone media volume setting

Confirmed by setting phone media volume to few different values, every time the volume of my Win 10 client or spotify connect device was updated to match phone media volume after a while. Usually I see some activity in devices section when this happens (like my phone showing up, or disappearing).

 

Things I've already tried:

- disabling volume normalization on all devices

- disabling hardware acceleration on PC clients

- reinstalling Android app and PC clients

- turning spotify connect devices off, turning PC clients off (when troubleshooting)

- manually killing Android app, and turning back on - doesn't cause volume change

1 ACCEPTED SOLUTION
Solution!

Katerina
Moderator
Moderator

Hey there everyone,

 

Thanks for taking the time to report this here in the Community!

 

This sounds like the Ongoing Issue described here. If so, as @t03apt mentioned, our tech teams are aware and looking into this. 

 

Further, they've done their magic and it should be fixed on the latest version of the Android app available. Could you give it another try after updating the app to see if that helps?

 

If you're still having troubles after that, we'd recommend following the steps in the status update of the Ongoing Issue mentioned above. This way, we can pass this along to the right teams. We'd also suggest subscribing to that thread so you can stay up to speed with any other news we have to pass on about it.

 

Hope this helps clarify things! Don't hesitate to give us a shout if there's anything else we can help with.

 

Have a lovely day 🙂

KaterinaModerator
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14 Replies

ferdi2724
Newbie

This is still an issue and to be honest it's rather frustrating.

Mihail
Moderator
Moderator

Hey folks,

 

Thanks for getting in touch!

 

We haven't received any other reports of this ongoing issue being still active, so we'd first like to try some troubleshooting to resolve this.

 

Keep in mind that if the Spotify app is open in the background of your mobile device and it's connected to the same network as the playback device, adjusting the volume on your smartphone via the keys will change the volume on the desktop, where the music is played from. You can either stop the app completely on phone or once the volume bar appears at it's top, expand the drop down menu. There you'll see separate volume bars for Spotify, Media, Ringtones, etc.

 

If this feature doesn't work correctly, it's possible some of the app files have gotten corrupted. This is usually solved by performing a clean reinstall on all devices. You can find the relevant steps here. It would also be helpful if you let us know if the issue comes up, when connected to a different internet network.

 

Hope you find this useful. Keep us posted how you get on.

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

doomyxx
Casual Listener

Hey,

 

> Keep in mind that if the Spotify app is open in the background of your mobile device and it's connected to the same network as the playback device, adjusting the volume on your smartphone via the keys will change the volume on the desktop, where the music is played from.

 

I can see how this might seem like a feature to you, but for me and I'm sure other people as well, this is a bug. At least give us the option to disable this from the settings. Force killing the app is not a solution.

 

Thank you!

Ver
Moderator
Moderator

Hey @doomyxx,

 

Thanks for getting in touch with us 🙂

 

We always strive to improve our app and we appreciate you taking the time to share your feedback with us. We'll make sure to pass it on to the right team.

 

You can have a look in our Idea Exchange to see if someone else has already made a similar suggestion. If there isn't one, you can submit your idea with these steps. That way other users can support it. Keep in mind that the higher the number of votes an idea gets, the more likely it is for it to be implemented.   

 

If you want to find more information about how your feedback reaches Spotify, you can click here.

 

We'll be right here if you have any questions.

 

VerModerator
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Solution!

Katerina
Moderator
Moderator

Hey there everyone,

 

Thanks for taking the time to report this here in the Community!

 

This sounds like the Ongoing Issue described here. If so, as @t03apt mentioned, our tech teams are aware and looking into this. 

 

Further, they've done their magic and it should be fixed on the latest version of the Android app available. Could you give it another try after updating the app to see if that helps?

 

If you're still having troubles after that, we'd recommend following the steps in the status update of the Ongoing Issue mentioned above. This way, we can pass this along to the right teams. We'd also suggest subscribing to that thread so you can stay up to speed with any other news we have to pass on about it.

 

Hope this helps clarify things! Don't hesitate to give us a shout if there's anything else we can help with.

 

Have a lovely day 🙂

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

View solution in original post

Kiwijunglist
Casual Listener

Not fixed.

Kiwijunglist
Casual Listener

Unfortunately this is still a problem.

I have Spotify playing on my Google home for baby sleep music. If I happen to change the volume on my phone using the physical volume buttons while Spotify is in the background then it changed the Google home Spotify music volume and wakes up the baby.

 

This even happens if I didn't actually start the spotify playback from my phone.

t03apt
Casual Listener

asaletnik
Casual Listener
Thanks for the twitter link, and all the other responses 🙂 Lets hope it'll be fixed soon, it's really annoying. I didn't notice it happening over the past 2-3 days, maybe they already did.

KSansevere
Regular

Same issue. To test it out, I even went into the Spotify app on my phone, went to the devices and raised the volume from the phone for my computer and my Spotify volume increased on my computer. They need to turn this feature off or give us an option to turn it off. I also have the same issue on my Echo devices where it resets the volume to max. Really wakes me up in the morning but is really loud.

Glenn-Jürgen
Visitor
Yes this is crazy annoying. I have the same problem, when my phone wakes up and the Spotify daemon on the phone activates the Spotify volume on my PC goes to 10% matching the media volume on my phone. The app should not change the volume if the music is not playing on the app-device unless changed by the user.

Grudden
Visitor

I have the same/similar problem. I am have spotify on a Samsung Galaxy S6 edge phone, my Lenovo Laptop and directly on my Onkyo receiver. All of the sudden, without me not even touching any of these devices the Spotify (it is the drag bar within spotify app on laptop not the overall volume of windows, for example) sound volume goes up to max on telephone and laptop and to really loud on my receiver. When it happens on my receiver I am glad I am not 80 years old because I would get a heart attack when it happens since it goes from comfortable listening level to above nightclub volume level (!!) and probably damaging to the ears.  

t03apt
Casual Listener
Same for me. I have a Samsung A5 2017 phone with Android 8.0.0.
Please fix it ASAP.

DiDiDi
Newbie
Same problem here. Seems like a recent Spotify Connect 'feature', but it is incredibly irritating.
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