Playlist not visible

[fabricelar]

Hi

Via soundiiz I have imported playlists in Spotify.Those playlist are well visible via the spotify web interface but not within the spotify mobile app on my androïd phone. How can I solve this?

[Daniel]

Can you try logging out and back in again?

[fabricelar]

Hi Daniel

I've tried a logout/login without results.

I also removed the data, deinstall end reinstall the app on my mobile but it does not solve the prblem.

By the way, I've the same issue on my Windows 10 laptop.

Via the sonos app, it works perfect on all devices.

[Daniel]

Are you definitely logging in with the same user account on all devices? It could be you are using your email for one and facebook for another

[fabricelar]

Hi

I'ma sur I used tha same account but it is claear that the problem is at that level

On my PC I'm still within my first month trial persiod but on my mobile I recieve now a message telling me that my 7 days triam persiod has ended.

How can I fix this?

I already try to uninstall and reinstall the app on my mobile but this does not solve anything.

Thanks for your feedback.

[Daniel]

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

[blackarcanis]

Hi,

Same issue here, did you get a reply from Spotify ?