Reply

Playlists gone.

Corina1989
Casual Listener
Hi.
I have just purchased a new android phone. I have just downloaded Spotify on to my phone but all my playlists are gone. Is there anyway to get them back? Also I had to sign up for premium again. Is it going to charge me for my old account and the one I just signed up for?
Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

kynesthetic
Gig Goer

That's odd. I don't the reason behind this, but I would email support@spotify.com and you should also be able to restore your playlists in the settings.

View solution in original post

3 Replies

Joe
Community Legend

It sounds like you managed to create a new account instead of logging into your existing one so yes, you will be charged twice. I suggest you contact spotify using the contact form and they should be able to help sort this out.

Corina1989
Casual Listener
Hi.

I did use my original log in but so be it.
Thank you.
Solution!

kynesthetic
Gig Goer

That's odd. I don't the reason behind this, but I would email support@spotify.com and you should also be able to restore your playlists in the settings.

SUGGESTED POSTS