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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5422 Views

0 replies

6 likes

  • 5422 Views
  • 0 replies
  • 6 likes

LOST OFFLINE SONGS

I've seen other similar posts about my problem but I don't think there's an effective solution yet. Every time I go offline, all my downloaded songs and albums go missing but the playlists i made and downloaded always remain. After opening the app ag...

Casual Listener

I've seen other similar posts about my problem but I don't think there's an effective solution yet. Every time I go offline, all my downloaded songs and albums go missing but the playlists i made and...

user-removed

Not applicable

6569 Views

17 replies

3 likes

Lost Offline Songs
  • 6569 Views
  • 17 replies
  • 3 likes

Solved!!Superuser Contribution Tinder won't link to account

So, I go to Edit Profile. Click the "Add to my account/Link to tinder". It goes to a loading wheel for a few seconds, and then a blank white screen forever.

Regular

So, I go to Edit Profile. Click the "Add to my account/Link to tinder". It goes to a loading wheel for a few seconds, and then a blank white screen forever.

Jemi

Spotify Legend

68991 Views

5 replies

7 likes

Tinder
  • 68991 Views
  • 5 replies
  • 7 likes

Music undownloading itself?

Anybody know why my songs are undownloading themselves and asking to be redownloaded randomly?

Newbie

Anybody know why my songs are undownloading themselves and asking to be redownloaded randomly?

Tom

Community Legend

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Collaborative playlist

Hi all,is there any specific way to follow related to the ability of adding a track to a playlist owned by me ?I mean, I have a collaborative playlist and one of my follower can't add a track to it (can see and play tracks in it but can't add).Let me...

Casual Listener

Hi all, is there any specific way to follow related to the ability of adding a track to a playlist owned by me ? I mean, I have a collaborative playlist and one of my follower can't add a trac...

IvanL2

Casual Listener

302 Views

2 replies

0 likes

  • 302 Views
  • 2 replies
  • 0 likes

Can't open Genius Behind the Lyrics

I can't open the genius lyrics. The button doesn't show up

Newbie

I can't open the genius lyrics. The button doesn't show up

Joe

Community Legend

846 Views

1 replies

1 likes

  • 846 Views
  • 1 replies
  • 1 likes

"Watch Now" button not showing

The ad comes on to "Click Watch Now" for 30 minutes commercial free. I would love to watch a video in exchange for 30 minutes commercial free. However, the old "Watch Now" button has disappeared. I've tried closing and restarting the app, same proble...

Newbie

The ad comes on to "Click Watch Now" for 30 minutes commercial free. I would love to watch a video in exchange for 30 minutes commercial free. However, the old "Watch Now" button has disappeared. I'v...

somefloating

Casual Listener

872 Views

2 replies

0 likes

  • 872 Views
  • 2 replies
  • 0 likes

local songs in playlist cant be deleted

i have put 2 local song files in my playlist but decided to delete them a while ago. When i'm looking at the playlist on my phone the local songs are still there, but greyed out. how do i delete these from my phone (galaxy s7)?

Newbie

i have put 2 local song files in my playlist but decided to delete them a while ago. When i'm looking at the playlist on my phone the local songs are still there, but greyed out. how do i delete thes...

Joe

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Spotify on FiiO music player X5 3rd gen

After downloading some songs through the Spotify app on the X5 3rd gen running Android 5.1, if I power off the X5 3rd gen and power it on again, the downloaded songs will disappear when opening the Spotify. But it it strange that, the songs have gone...

Casual Listener

After downloading some songs through the Spotify app on the X5 3rd gen running Android 5.1, if I power off the X5 3rd gen and power it on again, the downloaded songs will disappear when opening&...

Shadow67

Casual Listener

11396 Views

2 replies

0 likes

  • 11396 Views
  • 2 replies
  • 0 likes

Superuser Contribution Save Albums

I recently felted all the cache off my phone and the spotify app, because I had no more room to save songs, but now when I go to save an album it still tells me I have reach my limit of songs allowed. I deleted the app logged out logged in restarted ...

Newbie

I recently felted all the cache off my phone and the spotify app, because I had no more room to save songs, but now when I go to save an album it still tells me I have reach my limit of songs allowed...

Mara_F

Roadie

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Spotify keeps stopping

Pls advise im paying $12 per month for this **bleep**

Newbie

Pls advise im paying $12 per month for this **bleep**

Robert_W

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Previous song displayed in the car

Hi,I have the last version of Spotify on a OnePlus X with LineageOS (Nougat 7.1.2). When I put music through bluetooth in my car (Seat Leon 2016), it is always the title of the previous song that is displayed on the screen instead of the current one....

Casual Listener

Hi, I have the last version of Spotify on a OnePlus X with LineageOS (Nougat 7.1.2).   When I put music through bluetooth in my car (Seat Leon 2016), it is always the title of the previous so...

429 Views

0 replies

0 likes

  • 429 Views
  • 0 replies
  • 0 likes

Android Auto: Are downloaded songs being played?

Hi there,I use Spotify on Android Auto in a Skoda Rapid (Android Auto built in).When not on wifi I listen to downloaded songs on Spotify most of the time - so in the car I want to hear downloaded songs.Sadly on Android Auto you cannot see if a song i...

Regular

Hi there, I use Spotify on Android Auto in a Skoda Rapid (Android Auto built in). When not on wifi I listen to downloaded songs on Spotify most of the time - so in the car I want to hear downloaded...

968 Views

0 replies

6 likes

android auto
offline mode
  • 968 Views
  • 0 replies
  • 6 likes

Can't open context menu because I'm "offline"

Every time I try to queue songs spotify claims that I am offline and can therefore not open the context menu, which, in itself is completely absurd, why not? However, even if this was an actual feature, I am obviously not offline since the song I am ...

Casual Listener

Every time I try to queue songs spotify claims that I am offline and can therefore not open the context menu, which, in itself is completely absurd, why not? However, even if this was an actual featu...

mnsc

Gig Goer

611 Views

2 replies

1 likes

bug
  • 611 Views
  • 2 replies
  • 1 likes

Playlist shows as "loading" and unable to open,edit,delete etc

Dear,Due to a lack of direct support from Spotify I'll try it here.For a couple of weeks I have a playlist called "Loading..." (Laden... in Dutch) on my Android phone. This used to be the "Avondspits" playlist from Spotify Netherlands which I followe...

Casual Listener

Dear, Due to a lack of direct support from Spotify I'll try it here. For a couple of weeks I have a playlist called "Loading..." (Laden... in Dutch) on my Android phone. This used to be the "Avonds...

Joe

Community Legend

496 Views

3 replies

0 likes

  • 496 Views
  • 3 replies
  • 0 likes

Huawei P8 - Spotify crashes frequently when browsing webpages, taking phone calls + other activities

Spotify crashes all the time when I'm browsing random webpages, using Facebook, when I pause it to take a phone call, disconnecting headphones and using the play/pause button on my headphones.

Casual Listener

Spotify crashes all the time when I'm browsing random webpages, using Facebook, when I pause it to take a phone call, disconnecting headphones and using the play/pause button on my headphones.

dougal-cam95

Casual Listener

543 Views

2 replies

0 likes

  • 543 Views
  • 2 replies
  • 0 likes

Can't sync local files

Hi there, I have a local copy of Bad Self Portraits by Lake Street Dive, because the copy on Spotify sounds terrible (major compression). Obviously, the better solution would be for Spotify to fix that, but in the meantime I just want to listen to my...

Visitor

Hi there,   I have a local copy of Bad Self Portraits by Lake Street Dive, because the copy on Spotify sounds terrible (major compression). Obviously, the better solution would be for Spo...

Joe

Community Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Latest version doesn't let me save my music to sd card

This latest version doesn't have the option to let me choose where to save my music. I have the LG Magna, and don't know why I can't save my music on SD card HELP!

Newbie

This latest version doesn't have the option to let me choose where to save my music. I have the LG Magna, and don't know why I can't save my music on SD card HELP!

niederrheinr

Newbie

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

Superuser Contribution Names of local songs display as "loading..."

A number of my local songs show up as "loading..." when I download them to my phone, and the album shows up as unknown album, rather than what is in their meta tag. I tried uninstalling and reinstalling the app a few times, and there was no change. T...

Newbie

A number of my local songs show up as "loading..." when I download them to my phone, and the album shows up as unknown album, rather than what is in their meta tag. I tried uninstalling and reinstall...

Maria_B

Moderator

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Where has my Up Next gone?

I have Spotify Premium and for the past month or so I haven't been able to find Up Next on my list of song options. I'm not tech-savvy and I have no idea what to do! Somebody please help me!

Casual Listener

 I have Spotify Premium and for the past month or so I haven't been able to find Up Next on my list of song options. I'm not tech-savvy and I have no idea what to do! Somebody please help me!

samuraistar05

Casual Listener

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

Sauvegarde carte sd

Bonjour,De points à déplorer je suis français et quand je demande l'assistance de la communauté ou je tombe forcément sur une page en anglais où est la Communauté française où est la logique comment on fait pour aider une personne qui a 80 ans et qui...

Casual Listener

Bonjour, De points à déplorer je suis français et quand je demande l'assistance de la communauté ou je tombe forcément sur une page en anglais où est la Communauté française où est la logique commen...

PG35

Newbie

606 Views

3 replies

1 likes

  • 606 Views
  • 3 replies
  • 1 likes