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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

203071 Views

135 replies

10 likes

Android
autoplay
bluetooth
  • 203071 Views
  • 135 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

548041 Views

78 replies

3 likes

  • 548041 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

455755 Views

571 replies

38 likes

Account
Free
  • 455755 Views
  • 571 replies
  • 38 likes

Stop Playback After Current Track

After playing several tracks the app stops playing. Close app and try to restart but when it opens up, it's a blank screen. Works fine on my kids iphone. Mine is a S7. After about 10 mins it will work again.

Newbie

After playing several tracks the app stops playing. Close app and try to restart but when it opens up, it's a blank screen. Works fine on my kids iphone. Mine is a S7. After about 10 mins it will wor...

ChristineW117

Newbie

607 Views

2 replies

0 likes

  • 607 Views
  • 2 replies
  • 0 likes

Spotify un-downloads music and won't play in offline mode

Whenever I leave and return to a wifi connection, Spotify has uninstalled the playlists I downloaded. For example, I've downloaded playlists, left the wifi range to the car and tried to play music. The Spotify app then says that none of my playlists ...

Casual Listener

Whenever I leave and return to a wifi connection, Spotify has uninstalled the playlists I downloaded. For example, I've downloaded playlists, left the wifi range to the car and tried to play mus...

alexwilliamson

Casual Listener

939 Views

2 replies

0 likes

  • 939 Views
  • 2 replies
  • 0 likes

Pretty laggy with Google Home

I bought Google Home couple weeks ago. And I subscribed to Spotify Premium service. It turns out that the music is pretty laggy sometimes. I don't know what happened but I tried Google Play Music free, it's super smooth.

Newbie

I bought Google Home couple weeks ago. And I subscribed to Spotify Premium service. It turns out that the music is pretty laggy sometimes. I don't know what happened but I tried Google Play Music fre...

897 Views

0 replies

3 likes

  • 897 Views
  • 0 replies
  • 3 likes

playlist storage

Hello I have recently realized that downloaded Spotify premium playlist take up storage and this is not an issue what I need though it to be able to de synch the data after turning off the downloaded playlist the information must go some place and I ...

Visitor

Hello I have recently realized that downloaded Spotify premium playlist take up storage and this is not an issue what I need though it to be able to de synch the data after turning off the downloaded...

Joe

Community Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Songs not available

So, I recently got into a genre. I looked up my favorite song by a certain band and it wasn't there. I went into my settings and turned on an option to show songs that aren't available. It was there. However, I couldn't play it. I looked online and i...

Newbie

So, I recently got into a genre. I looked up my favorite song by a certain band and it wasn't there. I went into my settings and turned on an option to show songs that aren't available. It was there....

500 Views

0 replies

0 likes

  • 500 Views
  • 0 replies
  • 0 likes

Solved!! Help! - Spotify crashes immediately after starting

Hi!I am (well, was..) a happy premium user for months now. I have been using Spotify on different phones and I never encountered any problems.However, Spotify simply won't start anymore - I expect after an automatic update. When I try to start Spotif...

Casual Listener

Hi! I am (well, was..) a happy premium user for months now. I have been using Spotify on different phones and I never encountered any problems. However, Spotify simply won't start anymore - I e...

DJuninho312

Newbie

36587 Views

39 replies

1 likes

broken
support
  • 36587 Views
  • 39 replies
  • 1 likes

Spotify stuck on Premium Ad

Hi, my Spotify stuck on the attached ad and can't play music after this ad started, no matter how I uninstalled or signed in again, this problem can't be solved. When I pressed Play, the ad just started all over again. Please help!

Newbie

Hi, my Spotify stuck on the attached ad and can't play music after this ad started, no matter how I uninstalled or signed in again, this problem can't be solved. When I pressed Play, the ad just star...

592 Views

0 replies

0 likes

  • 592 Views
  • 0 replies
  • 0 likes

Very low volume android

The playback volume on my android is very low, even on max volume and service sound settings to increase volume the sound in too low, is there any possiblity to fix this error on an update??

Newbie

The playback volume on my android is very low, even on max volume and service sound settings to increase volume the sound in too low, is there any possiblity to fix this error on an update??

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

Storage saving on internal Storage even though it is not selected

Hey guys,even though I selected external storage on my SD card the storage is still occupied on my Samsung J5 (I think that's the name)it is annoying because it is around 5gb.

Newbie

Hey guys, even though I selected external storage on my SD card the storage is still occupied on my Samsung J5 (I think that's the name) it is annoying because it is around 5gb.

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
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Tengo Premium y no puedo quitar el aleatorio

Estoy suscrito en el plan familiar, y en mi compu e ipad funciona a la perfeccion, pero en android me aparece que no tengp premium ¿que hago?

Newbie

Estoy suscrito en el plan familiar, y en mi compu e ipad funciona a la perfeccion, pero en android me aparece que no tengp premium ¿que hago?

562 Views

0 replies

0 likes

  • 562 Views
  • 0 replies
  • 0 likes

Playback stops when sending a voice note on whatsapp

I wish there was an option that allows spotify to keep playing the track while I send a voice note with whatsapp. Sometimes I'm listening to a song through my Bluetooth speakers and I want to send part of the song I'm listening to through a voice not...

Casual Listener

I wish there was an option that allows spotify to keep playing the track while I send a voice note with whatsapp. Sometimes I'm listening to a song through my Bluetooth speakers and I want to send pa...

1775 Views

0 replies

8 likes

  • 1775 Views
  • 0 replies
  • 8 likes

Sync 3 Android Auto Issues

Hi,I have Spotify Premium with the account linked to multiple devices (phone, Alexa, Sonos, etc). When I am in my car using android auto and another device starts playback Spotify within Android Auto thinks I am playing it back on my device and switc...

Newbie

Hi, I have Spotify Premium with the account linked to multiple devices (phone, Alexa, Sonos, etc). When I am in my car using android auto and another device starts playback Spotify within Android ...

569 Views

0 replies

0 likes

  • 569 Views
  • 0 replies
  • 0 likes

Track info won't show on my car

Please help - I stream my music via Bluetooth to my car radio and spotify worked perfectly with my old phone (Sony Xperia) but since I started using my new phone (Samsung s7) the track info will not display on my car radio! Any suggestions would be g...

Newbie

Please help - I stream my music via Bluetooth to my car radio and spotify worked perfectly with my old phone (Sony Xperia) but since I started using my new phone (Samsung s7) the track info will not ...

711 Views

0 replies

0 likes

  • 711 Views
  • 0 replies
  • 0 likes

Redeemed premium - can't turn off shuffle

Hey folks,Got a question. Today I noticed that my premium membership went out. So I bought a prepaid card for 3 months (what I always did for the last 2 years). I redeemed the code and everything seemed fine. But when I try to turn off the shuffle fu...

Newbie

Hey folks, Got a question. Today I noticed that my premium membership went out. So I bought a prepaid card for 3 months (what I always did for the last 2 years). I redeemed the code and everything s...

Joe

Community Legend

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Cant configure quality despite being Premium

Hi everyone! I just bought a family pack, so im premium now, but the android app doesnt let me change the quality setting (set for "auto" in streaming, and "normal" for downloaded songs). Does anyone know the reason? Thanks!!

Newbie

Hi everyone!   I just bought a family pack, so im premium now, but the android app doesnt let me change the quality setting (set for "auto" in streaming, and "normal" for downloaded songs). Do...

Joe

Community Legend

692 Views

1 replies

0 likes

  • 692 Views
  • 1 replies
  • 0 likes

Spotify premium will not start

I bough today a Code from a Shop. I used it and in the online website of spotify, they say that I have Premium until to the 31.8.2017. But when I login to the App, they say that I dont have Premium. Can someone pls help me?

Newbie

I bough today a Code from a Shop. I used it and in the online website of spotify, they say that I have Premium until to the 31.8.2017. But when I login to the App, they say that I dont have Premium. ...

Joe

Community Legend

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

transfering library from desktop to phone?

hey i was wondering if anyone knew if its possible to completly transfer every song you have downloaded for offline play to your android phone and have it ready for offline play too? i dont want to have to redownload off of data on my phone as my lib...

Casual Listener

hey i was wondering if anyone knew if its possible to completly transfer every song you have downloaded for offline play to your android phone and have it ready for offline play too? i dont want to h...

337 Views

0 replies

0 likes

  • 337 Views
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  • 0 likes

Recently played and search friends

I toggled off hide activity in desktop but my profile still shows my recently played on android - pretty sure it's the public view. Then for several days I haven't been able to search friends - username or otherwise.

Newbie

I toggled off hide activity in desktop but my profile still shows my recently played on android - pretty sure it's the public view. Then for several days I haven't been able to search friends - usern...

584 Views

0 replies

0 likes

  • 584 Views
  • 0 replies
  • 0 likes

Premium account on FREE

My premium account is suddenly set as FREE Account.Please check this? I posted this already this morning but my post seems to be deleted? Thanks in advance

Music Fan

My premium account is suddenly set as FREE Account. Please check this?   I posted this already this morning but my post seems to be deleted?   Thanks in advance

Joe

Community Legend

2534 Views

12 replies

0 likes

  • 2534 Views
  • 12 replies
  • 0 likes

erreur code -24 impossible d'ouvrir Spotify

BonjourVoici plusieurs heures que Spotify plante ("l'application Spotify s'est arrêté") Je l'ai désinstallé puis réinstallé après de nombreuses échec (erreur code -24) pour avoir le même résultat encore et encore ....J'ai également enlevé puis remis ...

Newbie

Bonjour Voici plusieurs heures que Spotify plante ("l'application Spotify s'est arrêté")  Je l'ai désinstallé puis réinstallé après de nombreuses échec (erreur code -24) pour avoir le même rés...

Joe

Community Legend

1691 Views

1 replies

0 likes

  • 1691 Views
  • 1 replies
  • 0 likes