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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Local data from smartphone

Hey there,I used to work often with the local data function. But I am not able to get connected with a laptop or desktop at the moment. It would be great if you could make it possible that we can add songs from local data of our smartphone. It's real...

Newbie

Hey there, I used to work often with the local data function. But I am not able to get connected with a laptop or desktop at the moment. It would be great if you could make it possible that we can a...

Joe

Community Legend

480 Views

1 replies

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No more skips for free?

Did they get rid of 6 skips per hr for free? Haven't used Spotify in a few days and when a song I did not like came up in my playlist, I tried to skip it but says I found a premium option.So I'm not sure why this happened cause cause even in the play...

Casual Listener

Did they get rid of 6 skips per hr for free? Haven't used Spotify in a few days and when a song I did not like came up in my playlist, I tried to skip it but says I found a premium option. So I'm ...

PajamaSam18

Newbie

1756 Views

1 replies

1 likes

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I have a OnePlus 3T and since last week spotify is not working while the WiFi is connected.

I've tried installing an older version of Spotify as they say in blogs but doesn't work either, I have Spotify Premium and it says that I'm offline while I'm connected to the WiFi, but it works with the 4G. Someone help?

Newbie

I've tried installing an older version of Spotify as they say in blogs but doesn't work either, I have Spotify Premium and it says that I'm offline while I'm connected to the WiFi, but it works with ...

HowardN

Newbie

2679 Views

18 replies

2 likes

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Local files don't show up on phone anymore

I used to have local files from my laptop and it would play on my phone but I noticed recently that the songs are greyed out but all the songs that spotify has are still there. I've tried following the steps like making sure that my laptop and phone ...

Newbie

I used to have local files from my laptop and it would play on my phone but I noticed recently that the songs are greyed out but all the songs that spotify has are still there. I've tried follow...

261 Views

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Playlist tab is gone?

I recently remade my spotify account after deciding it would be less hassle than removing Facebook from it. I had copied over my playlists through the desktop version and was pretty happy with how well everything was going. However, upon opening up t...

Newbie

I recently remade my spotify account after deciding it would be less hassle than removing Facebook from it. I had copied over my playlists through the desktop version and was pretty happy with how we...

Joe

Community Legend

455 Views

1 replies

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downloaded albums don't remain downloaded

I'm using Spotify premium on android (s7). I have a lot of albums (100s) in my library.I tend to download all my albums so i can listen to them any time.According to the article below my downloaded albums should persist. But every now and then, album...

Casual Listener

I'm using Spotify premium on android (s7). I have a lot of albums (100s) in my library. I tend to download all my albums so i can listen to them any time. According to the article below my downlo...

Joe

Community Legend

1178 Views

3 replies

0 likes

album
Cache
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[Android] Spotify doesn't detect my microSD card

Today I bought a new microSD card (SanDisk Ultra 32GB). When I put it into my phone Spotify doesn't detect it. It works correctly, because I can save files on it. I've tried to restart my phone, put back the old one and reinstall the app. What can I ...

Newbie

Today I bought a new microSD card (SanDisk Ultra 32GB). When I put it into my phone Spotify doesn't detect it. It works correctly, because I can save files on it. I've tried to restart my phone, put ...

352 Views

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Autoplay persists despite being disabled

I have disabled the Autoplay (keep on listening to similar trackes when your music ends) feature as I find this incrediably annoying (especially given Spotify's inability to properly identify "similar" tracks). However, dispite disabling this Autopla...

Casual Listener

I have disabled the Autoplay (keep on listening to similar trackes when your music ends) feature as I find this incrediably annoying (especially given Spotify's inability to properly identify "simila...

327 Views

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Discover Weekly question

I was wondering if Spotify's Discover Weekly playlist can see what you play with other apps, or if it just takes into account t what you listen to on the Spotify service only. I use Tidal primarily for listening, but I still use Spotify a little. Jus...

Music Fan

I was wondering if Spotify's Discover Weekly playlist can see what you play with other apps, or if it just takes into account t what you listen to on the Spotify service only. I use Tidal primarily f...

bdygert

Music Fan

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3 replies

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No puedo reproducir las canciones descargadas

Hola comunidad, tengo cuenta premium y no puedo reproducir las canciones que descargué, aparece la flecha en color verde indicando que fueron descargadas, activo la opción de modo offline y no puedo reproducir ninguna de las canciones.

Visitor

Hola comunidad, tengo cuenta premium y no puedo reproducir las canciones que descargué, aparece la flecha en color verde indicando que fueron descargadas, activo la opción de modo offline y no puedo ...

571 Views

0 replies

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Spotify doesn't work properly on my Galaxy S7 Edge

I pay a subscription to stream music, but this happens all too often! When I use it on my phone, it will be working fine but then suddenly the music will stop and not come back on. Today has been especially bad, I've not been able to use it since abo...

Casual Listener

I pay a subscription to stream music, but this happens all too often! When I use it on my phone, it will be working fine but then suddenly the music will stop and not come back on. Today has been esp...

421 Views

0 replies

1 likes

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Songs removed from 'saved songs'

I've recently noticed that songs are disappearing from my saved songs without my having removed them. When I go to add them back in they indicate that they're still saved, so I have to remove them and resave them. Is there a way to stop Spotify remov...

Newbie

I've recently noticed that songs are disappearing from my saved songs without my having removed them. When I go to add them back in they indicate that they're still saved, so I have to remove them an...

baseuk

Newbie

674 Views

1 replies

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I can't see the full Behind the Lyrics feature

The bottom of the box for the lyrics feature on my phone is hidden so I can't see the last line of lyrics and it's really annoying. The word "Genius" is in front, I included a screenshot. I can't find a way of getting rid of it or making the box larg...

Newbie

The bottom of the box for the lyrics feature on my phone is hidden so I can't see the last line of lyrics and it's really annoying. The word "Genius" is in front, I included a screensh...

VioletaSpotify

Regular

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1 replies

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Wrong play order

When i start track 1050 in my playlist and it ends spotify is not playing 1051 or 1052. Its starting from track 1 everytime.But wgen i play track 500 in the list it plays normally the next one 501.

Newbie

When i start track 1050 in my playlist and it ends spotify is not playing 1051 or 1052. Its starting from track 1 everytime. But wgen i play track 500 in the list it plays normally the next one 501.

282 Views

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Albums and Playlists play songs in the wrong order.

I have a Pioneer car stereo with Spotify app, and when connected by bluetooth it plays all albums and playlist songs in the wrong order.I have tried all sorts off settings, and other anroid phones as well, but it is all the same.It plays the songs in...

Newbie

I have a Pioneer car stereo with Spotify app, and when connected by bluetooth it plays all albums and playlist songs in the wrong order. I have tried all sorts off settings, and other anroid phones ...

Joe

Community Legend

1065 Views

1 replies

0 likes

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Denon/Heos. I connected to a friends Wifi and Heos via Spotify and now I cannot erase it.

Has anyone tried to connect, via Wifi at a friends place or someone else, and then you cannot get rid of the "new loudspeakers" in Spotify? This means that even at home I am in danger of starting someone elses speakers, even if I dont want to, and I ...

Newbie

Has anyone tried to connect, via Wifi at a friends place or someone else, and then you cannot get rid of the "new loudspeakers" in Spotify? This means that even at home I am in danger of starting som...

Joe

Community Legend

955 Views

1 replies

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Trying to reinstall to troubleshoot...

Apparently, I cannot uninstall Spotify because Xperia included it its Music app in 7.0. So now I am stuck with a broken Spotify. : /

Newbie

Apparently, I cannot uninstall Spotify because Xperia included it its Music app in 7.0.  So now I am stuck with a broken Spotify. : /

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Problema

Mi spotify aunque cambie de cuenta y quite los 3 dispositivos online sigue sin dejarme descargar las playlist y que no se borren cada que se cierra la app, quisiera obtener ayuda para solucionar y poder portar la playlist donde sea sin que este desca...

Visitor

Mi spotify aunque cambie de cuenta y quite los 3 dispositivos online sigue sin dejarme descargar las playlist y que no se borren cada que se cierra la app, quisiera obtener ayuda para solucionar y po...

335 Views

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Superuser Contribution Recently added songs to 'My Music' are not being played in Shuffle mode

Hi there, every now and then I add some new songs to 'My Music'. Since I do not want to create thousands of playlists, I sometimes open the 'Songs' list, that contains all the added songs, and shuffle them. However, it seems that songs that have been...

Newbie

Hi there,    every now and then I add some new songs to 'My Music'. Since I do not want to create thousands of playlists, I sometimes open the 'Songs' list, that contains all the added so...

Mara_F

Roadie

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1 replies

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Superuser Contribution Song plays for 1 second then stops

Whenever I play a song, it plays for a second then the music goes away. I've already tried restarting my phone, ununstalling the app, and clearing the cache but the problem is still occuring.

Newbie

Whenever I play a song, it plays for a second then the music goes away. I've already tried restarting my phone, ununstalling the app, and clearing the cache but the problem is still occuring.

Mara_F

Roadie

1110 Views

1 replies

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