Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
For a few weeks now, Spotify on Android stops when an ad comes on. Clicking on the ad doesn't help, neither does closing or force closing Spotify. Trying to play (shuffle play as I am not on premium) literally any playlist or genre or song will resul...
For a few weeks now, Spotify on Android stops when an ad comes on. Clicking on the ad doesn't help, neither does closing or force closing Spotify. Trying to play (shuffle play as I am not on premium)...
Spotify Legend
2126 Views
13 replies
1 likes
Hello everyone. I have a Xiaomi mi5 with a Family premium account. Title is self-explanatory: behind the lyrics doesn't show up.the device is updated to the latest global MIUI 8.2 version.I've already contacted Spotify assistance, but after a dozen m...
Hello everyone. I have a Xiaomi mi5 with a Family premium account. Title is self-explanatory: behind the lyrics doesn't show up.the device is updated to the latest global MIUI 8.2 version. I've alre...
285 Views
0 replies
0 likes
I down loaded Spotify but no icon appeared on my tablet. I can not get a login page, only asks me to buy premium. Any ideas .
I down loaded Spotify but no icon appeared on my tablet. I can not get a login page, only asks me to buy premium. Any ideas .
Casual Listener
545 Views
1 replies
0 likes
Hey there. I have a OnePlus 3t since about a month. Now, about a week ago some problems started to occur that seem to be linked to Spotify.If I use Spotify only, I have not encountered problems.Last week I was on a long bike trip. I had Runtastic Mou...
Hey there. I have a OnePlus 3t since about a month. Now, about a week ago some problems started to occur that seem to be linked to Spotify. If I use Spotify only, I have not encountered pro...
Music Fan
2125 Views
1 replies
0 likes
Hi Playlists on my Android phone can only be shuffled even though i am paying for premium. It works fine on my computer and i am logged in with the same user.My wife is having the same problem on her Iphone.We are on a family subscription This is get...
Hi Playlists on my Android phone can only be shuffled even though i am paying for premium. It works fine on my computer and i am logged in with the same user. My wife is having the same pro...
Community Legend
278 Views
1 replies
0 likes
Hello. I have a problem, the android application restarts every time I try to share a song to Facebook. Please help me. Thanks.
Hello. I have a problem, the android application restarts every time I try to share a song to Facebook. Please help me. Thanks.
Music Fan
9021 Views
1 replies
0 likes
Hallo, habe ein sony xperia xz. Vor ein paar tagen konnte ich Spotify im Auto über Bluetooth hören und es wurde im Display der Künstler und der Musiktitel angezeigt. Jetzt sehe ich nur noch die dauer des Musikstückes. Würde gerne wieder alles sehen. ...
Hallo, habe ein sony xperia xz. Vor ein paar tagen konnte ich Spotify im Auto über Bluetooth hören und es wurde im Display der Künstler und der Musiktitel angezeigt. Jetzt sehe ich nur noch die dauer...
Moderator
1488 Views
1 replies
0 likes
After install spotfy at samsung s8 it doesent show device option to conect withsamsung wireless multiroom.
After install spotfy at samsung s8 it doesent show device option to conect with samsung wireless multiroom.
194 Views
0 replies
0 likes
Is there a way to see your complete play history on the app? Alternatively, if I were to log into my account on a desktop computer, would I be able to see my app's complete play list? I listened to this great song about a month or so ago, but can't r...
Is there a way to see your complete play history on the app? Alternatively, if I were to log into my account on a desktop computer, would I be able to see my app's complete play list? I listened to t...
Spotify Star
694 Views
2 replies
0 likes
Hola! Todo funcionaba bien y de repente enpezo a funcionar mal. Cada vez que empieza una cancion suena fuerte y claro y al segundo se baja el volumen. Solo pasa usando bluethooth y con Spotify.... que puede ser?
Hola! Todo funcionaba bien y de repente enpezo a funcionar mal. Cada vez que empieza una cancion suena fuerte y claro y al segundo se baja el volumen. Solo pasa usando bluethooth y con Spotify.... qu...
Newbie
77598 Views
11 replies
1 likes
Happened earlier today after restarting my phone. All the songs and artists I had added to my library disappeared; however, it still says I'm following the artists in my profile info. When I listen to the music, it acts as if it's added to my library...
Happened earlier today after restarting my phone. All the songs and artists I had added to my library disappeared; however, it still says I'm following the artists in my profile info. When I listen t...
Casual Listener
886 Views
2 replies
0 likes
Using the Android app, I am trying to play the album "Sor: Six Bagatelles, Op. 43; 24 Progressive Pieces, Op.44" by the guitarist Jason Vieaux. It is impossible. It both mixes up the track order and adds tracks multiple times to the "Now Playing" lis...
Using the Android app, I am trying to play the album "Sor: Six Bagatelles, Op. 43; 24 Progressive Pieces, Op.44" by the guitarist Jason Vieaux. It is impossible. It both mixes up the track order and ...
Gig Goer
1928 Views
8 replies
0 likes
version 8.4.3.479 armv7 on .Android 6.0.1 (galaxy note 5) Very recently, whenever I would start following a playlist, it would not show up under "public playlists" I have not used the desktop version in years, but re installed and checked to make sur...
version 8.4.3.479 armv7 on .Android 6.0.1 (galaxy note 5) Very recently, whenever I would start following a playlist, it would not show up under "public playlists" I have not used ...
542 Views
0 replies
1 likes
Sono in Libano per lavoro e non mi fa cambiare paese nel profilo,come posso risolvere?
Sono in Libano per lavoro e non mi fa cambiare paese nel profilo,come posso risolvere?
661 Views
0 replies
0 likes
I have downloaded a playlist on Spotifys Android app. If the playlist gets updated, will my downloaded playlist automatically update as well?If not, is there a way such that i can make sure my downloaded playlist is up to date?
I have downloaded a playlist on Spotifys Android app. If the playlist gets updated, will my downloaded playlist automatically update as well? If not, is there a way such that i can make sure my do...
Casual Listener
429 Views
1 replies
1 likes
I'm having problems with the bass sound. This problem have ruined my Electronic and House musics. At first i thought that the problem was on my headphones, but the same thing happens if i connect on Bluetooth or even if a listening right trough the p...
I'm having problems with the bass sound. This problem have ruined my Electronic and House musics. At first i thought that the problem was on my headphones, but the same thing happens if i connect on ...
683 Views
0 replies
2 likes
Tengo un teléfono Android y un iPod, en ambos tengo instalado spotify pero sólo quiero descargar las canciones al iPod... es posible eso ? O automáticamente se actualizan a ambos.
Tengo un teléfono Android y un iPod, en ambos tengo instalado spotify pero sólo quiero descargar las canciones al iPod... es posible eso ? O automáticamente se actualizan a ambos.
Moderator
292 Views
1 replies
0 likes
Hi , i use my Premium Spotify Account via my Samsung S4 /Android 5.0.1 and Bluetooth connections since months in my Car.But since the latest update to Spotify 8.4.1.846 armV7 , i can connect via Bluetooth but no Sound is available . I re-installed Sp...
Hi , i use my Premium Spotify Account via my Samsung S4 /Android 5.0.1 and Bluetooth connections since months in my Car. But since the latest update to Spotify 8.4.1.846 armV7 , i can connect...
Community Legend
384 Views
1 replies
0 likes
For a long time, I have a problem with the turntable that I control the Android app. When shuffle playing a playlist, several songs are repeated in the queue. There was not a long time ago. Can this be fixed? well thank you
For a long time, I have a problem with the turntable that I control the Android app. When shuffle playing a playlist, several songs are repeated in the queue. There was not a long time ago. Can this ...
Roadie
511 Views
2 replies
0 likes
I purchased a new phone, and I had no issues logging into my Spotify account. However, only a few of the songs I had saved are now on the new phone. I still have access to the older phone, so is there a way to get the rest of my saved songs on the ne...
I purchased a new phone, and I had no issues logging into my Spotify account. However, only a few of the songs I had saved are now on the new phone. I still have access to the older phone, so is ther...
Community Legend
344 Views
1 replies
0 likes
