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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387164 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8036 Views

0 replies

7 likes

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Wonderful different design for some official Spotify playlists

The different design for some official Spotify playlists looks amazing. Why does it appear for only a few specific playlists? And also, wouldn't it be possible to apply this to the whole app? Screens down below.

Casual Listener

  The different design for some official Spotify playlists looks amazing. Why does it appear for only a few specific playlists? And also, wouldn't it be possible to apply this to the whole app?...

AndryX7

Casual Listener

1969 Views

2 replies

0 likes

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App esstresfuly slow.

That is the thing the android app take a very long time to show the seccions, i mean xplore, home, etc. And no, is not my phone or internet, it dont happen with other apps. I need to restart the app a few times in order to this work properly.

Newbie

That is the thing the android app take a very long time to show the seccions, i mean xplore, home, etc. And no, is not my phone or internet, it dont happen with other apps. I need to restart the app ...

412 Views

0 replies

0 likes

  • 412 Views
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With equalizer turned on, volume decreases at the start of songs.

I have a Moto X Play and a Nexus 5x, and after playing with the equalizer on both devices, I notice on some tracks I get an initial high volume and then after half a second the volume drops. While i understand that turning equalizer off will solve it...

Casual Listener

I have a Moto X Play and a Nexus 5x, and after playing with the equalizer on both devices, I notice on some tracks I get an initial high volume and then after half a second the volume drops.   ...

riuzachi

Casual Listener

2814 Views

5 replies

1 likes

  • 2814 Views
  • 5 replies
  • 1 likes

Rearrange Playlist Order

Is it possible to rearrange playlist order on my phone? my PC is the correct order however the phone is showing the first song i ever downloaded not the most recent which is what i would like it to be

Newbie

Is it possible to rearrange playlist order on my phone? my PC is the correct order however the phone is showing the first song i ever downloaded not the most recent which is what i would like it to be

Joe

Community Legend

1998 Views

5 replies

0 likes

  • 1998 Views
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Downloads deleted on Android

Well, I recently purchased Spotifiy Premium and downloaded some music onto my mobile, about 800 songs. But roughly every 5 days (happened four times now) all my downloads, except for Playlists, get deleted. The only other device I use is my PC. I tri...

Casual Listener

Well,  I recently purchased Spotifiy Premium and downloaded some music onto my mobile, about 800 songs. But roughly every 5 days (happened four times now) all my downloads, except for Play...

389 Views

0 replies

0 likes

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Searching across downloaded playlists

Hi,I have several downloaded playlists and there doesn't seem to be a way to search offline for a particular artist or song throughout them. Other than going through and saving each and every song individually to "my library", is there easier way to ...

Newbie

Hi, I have several downloaded playlists and there doesn't seem to be a way to search offline for a particular artist or song throughout them. Other than going through and saving each and every ...

352 Views

0 replies

0 likes

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Premium Spotify wont keep songs downloaded.

I have more then enough room for downloading songs from spotify to my android. I dowloaded all the songs ( about 1350 of them) on my android. It showed a few days ago they all had the green download arrow beside them and the download was switched to ...

Newbie

I have more then enough room for downloading songs from spotify to my android. I dowloaded all the songs ( about 1350 of them) on my android. It showed a few days ago they all had the green download ...

smjohnson5683

Newbie

968 Views

3 replies

0 likes

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Solved!! Support for the headphone play/pause/skip buttons (Desktop)

Hello i have a problem to skip songs. I payd for 1month premium and all was going well until i wanted to skip a song. When i wanted to skip the song Spotify means i need premium but i have premium what can i do please help me

Casual Listener

Hello i have a problem to skip songs. I payd for 1month premium and all was going well until i wanted to skip a song. When i wanted to skip the song Spotify means i need premium but i have premium wh...

Joe

Community Legend

1165 Views

1 replies

0 likes

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Got premium but not able to repeat a song

I used a 10€ card to ger Spotify premium but now i want to repeat the songs and it only gives me the option to repeat all songs in my album or not to repeat at all, anyone got an idea why?

Casual Listener

I used a 10€ card to ger Spotify premium but now i want to repeat the songs and it only gives me the option to repeat all songs in my album or not to repeat at all, anyone got an idea why?

SemZeelen

Casual Listener

1301 Views

4 replies

0 likes

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No funciona la opción busqueda

Desde la última actualización no funciona la opción de busqueda ya que no aparecen los perfiles de usuarios.... Gracias.

Newbie

Desde la última actualización no funciona la opción de busqueda ya que no aparecen los perfiles de usuarios.... Gracias.

574 Views

0 replies

0 likes

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Solved!! Why is There an Ad for Chipotle on my phone? I'm a premium member.

Latest update to the Android app shows a graphic of the artist/song/album/whatever that fills the phone screen while the app is running. The graphic has an advertisement in it. I don't want to see Chipotle's logo on my phone. That's why I pay for Spo...

Music Fan

Latest update to the Android app shows a graphic of the artist/song/album/whatever that fills the phone screen while the app is running.    The graphic has an advertisement in it.  I...

dirtySpots

Music Fan

1038 Views

2 replies

1 likes

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  • 2 replies
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Spotify stops playing

When I'm listening to my music on my phone, Spotify randomly stops playing music, but you can see that the song is still running. It just doesn't give a sound. After 20 seconds the music starts again. Everything is up to date, so I don't understand w...

Newbie

When I'm listening to my music on my phone, Spotify randomly stops playing music, but you can see that the song is still running. It just doesn't give a sound. After 20 seconds the music starts again...

475 Views

0 replies

0 likes

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Cómo ocupo el ecualizador de Spotify en android?

Es algo bastante molesto ya que en los iPhone si les aparece el ecualizador, en cambio en mi celular Huawei p8 lite no, alguna recomendación?

Newbie

Es algo bastante molesto ya que en los iPhone si les aparece el ecualizador, en cambio en mi celular Huawei p8 lite no, alguna recomendación?

SantiagoIsnardi

Newbie

1485 Views

1 replies

1 likes

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Not able to play on-demand songs but I'm premium

Hi, Spotify been acting up lately. Won't let me skip songs, choose one in particular nor switching shuffle off, tells me to go premium but I already am. Family premium and i even have my songs offline enabled. What's going on?

Newbie

Hi, Spotify been acting up lately. Won't let me skip songs, choose one in particular nor switching shuffle off, tells me to go premium but I already am. Family premium and i even have my songs offlin...

Joe

Community Legend

925 Views

1 replies

0 likes

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Music Decreases When I open other apps especially games

Hi, I have Spotify Premium. I have a problem on playing songs while playing other games on my phone the volume decreases every time I open a different app but when I change or close the app, the music turn up again. How do I avoid this?

Casual Listener

Hi, I have Spotify Premium. I have a problem on playing songs while playing other games on my phone the volume decreases every time I open a different app but when I change or close the app, the musi...

Joe

Community Legend

40444 Views

3 replies

1 likes

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Premium not working properly on phone.

Bought a month of spotify premium yesterday and although it is working properly on my pc, there seems to be a problem on the phone app. Although there are no ads and I can download and listen to the songs on offline mode, I can't go back on a playlis...

Newbie

Bought a month of spotify premium yesterday and although it is working properly on my pc, there seems to be a problem on the phone app. Although there are no ads and I can download and listen to the ...

Joe

Community Legend

704 Views

1 replies

0 likes

  • 704 Views
  • 1 replies
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Can see when other person plays song on same account

Hey! Ive got a problem.I share my mom's spotify account and when she plays music on her phone trough spotify, i get a notification (the one like when you play music on your own device), and i can skip songs or pause/play. She however, does not get th...

Newbie

Hey! Ive got a problem. I share my mom's spotify account and when she plays music on her phone trough spotify, i get a notification (the one like when you play music on your own device), and i can s...

Joe

Community Legend

883 Views

1 replies

0 likes

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Excessive data use 300+mb per hour

Hi all,Not a problem on my account, but my partner is having this issue. She streams over 4g nearly every day going to and from work (about a 40 min trip each way). Sometimes at the gym as well. For as long as we can remember she hasn't used more tha...

Casual Listener

Hi all, Not a problem on my account, but my partner is having this issue. She streams over 4g nearly every day going to and from work (about a 40 min trip each way). Sometimes at the gym as well. Fo...

816 Views

0 replies

0 likes

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Paid for a premuim account on pc but not working on smartphone

Hey Guys, I paid for a premuim account for 3 months and when I look on my account in the computer the premuim function is checked but not in my smartphone, what can i do?

Casual Listener

Hey Guys,    I paid for a premuim account for 3 months and when I look on my account in the computer the premuim function is checked but not in my smartphone, what can i do? 

BrechtJo

Casual Listener

751 Views

2 replies

0 likes

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Premium payment

I just do the payment for premium. And they already charge my card twice. But my account still in free account. I tried the third time logging in but its still in free account.

Newbie

I just do the payment for premium. And they already charge my card twice. But my account still in free account. I tried the third time logging in but its still in free account.

Joe

Community Legend

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes