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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5874 Views

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Problema

Mi spotify aunque cambie de cuenta y quite los 3 dispositivos online sigue sin dejarme descargar las playlist y que no se borren cada que se cierra la app, quisiera obtener ayuda para solucionar y poder portar la playlist donde sea sin que este desca...

Visitor

Mi spotify aunque cambie de cuenta y quite los 3 dispositivos online sigue sin dejarme descargar las playlist y que no se borren cada que se cierra la app, quisiera obtener ayuda para solucionar y po...

316 Views

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Superuser Contribution Recently added songs to 'My Music' are not being played in Shuffle mode

Hi there, every now and then I add some new songs to 'My Music'. Since I do not want to create thousands of playlists, I sometimes open the 'Songs' list, that contains all the added songs, and shuffle them. However, it seems that songs that have been...

Newbie

Hi there,    every now and then I add some new songs to 'My Music'. Since I do not want to create thousands of playlists, I sometimes open the 'Songs' list, that contains all the added so...

Mara_F

Roadie

273 Views

1 replies

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Superuser Contribution Song plays for 1 second then stops

Whenever I play a song, it plays for a second then the music goes away. I've already tried restarting my phone, ununstalling the app, and clearing the cache but the problem is still occuring.

Newbie

Whenever I play a song, it plays for a second then the music goes away. I've already tried restarting my phone, ununstalling the app, and clearing the cache but the problem is still occuring.

Mara_F

Roadie

1074 Views

1 replies

0 likes

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Superuser Contribution greyed out songs on phone

Hi! I am a premium member. I tried oploading 267 localfiles to my Spotify.I added all the songs to a playlist on my computer. Then i tried syncing them to my mobile phone. On my mobile phone i can only download 166 songs. The rest of the songs are gr...

Casual Listener

Hi! I am a premium member.  I tried oploading 267 localfiles to my Spotify. I added all the songs to a playlist on my computer. Then i tried syncing them to my mobile phone. On my mobile phone...

Hoss62

Casual Listener

663 Views

4 replies

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Superuser Contribution Sound breaking up every couple of minutes on Samsung Galaxy S5

Hello,Wiile listening Spotify music on my Samsung Galaxy S5 I am experiencing short breaking-ups every couple of minutes. It takes a fraction of second but is extremely irritating, especially while listening music with some rythm (like rock etc).It h...

Casual Listener

Hello, Wiile listening Spotify music on my Samsung Galaxy S5 I am experiencing short breaking-ups every couple of minutes. It takes a fraction of second but is extremely irritating, especially while...

marekwojtaszek

Casual Listener

687 Views

2 replies

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An activity monitoring device can not communicate by BLE

I use an activity monitoring device and an Omron application which can monitor the measurement value of the device.I have a problem that the Omron application didn't work well while using Spotify application.The details are as follows:1. Install Spot...

Newbie

I use an activity monitoring device and an Omron application which can monitor the measurement value of the device. I have a problem that the Omron application didn't work well while using Spotify a...

435 Views

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tocando duas musicas ao mesmo tempo

Pessoal, quando vou abrir uma certa musica, tocam duas ao mesmo tempo, a que eu quero fica tocando de fundo e uma outra por cima. Tanto na versao web player quanto no android estar assim... Alguém sabe o que pode ser?

Newbie

Pessoal, quando vou abrir uma certa musica, tocam duas ao mesmo tempo, a que eu quero fica tocando de fundo e uma outra por cima. Tanto na versao web player quanto no android estar assim... Alguém sa...

1331 Views

0 replies

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Can't play any radio stations

I am on my android and I was playing a radio station then when I reopened the app I couldn't play any stations and haven't been able to ever since.

Newbie

I am on my android and I was playing a radio station then when I reopened the app I couldn't play any stations and haven't been able to ever since.

justinewin_

Roadie

450 Views

1 replies

1 likes

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Solved!! Play through folder playlist

Why is it that I cannot play a folder that groups multiple play list on my Andorid device? I can play the folder on the PC and iOS apps.

Gig Goer

Why is it that I cannot play a folder that groups multiple play list on my Andorid device?  I can play the folder on the PC and iOS apps.

ruipgv

Music Fan

888 Views

3 replies

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I'm buying a new sd card

My downloaded songs are on my sd card. But its at only 16gb its not enough for me so im looking to switch to 128gb. Is thre any way to transfer my songs to my new sd card?

Newbie

My downloaded songs are on my sd card. But its at only 16gb its not enough for me so im looking to switch to 128gb. Is thre any way to transfer my songs to my new sd card?

Joe

Community Legend

298 Views

1 replies

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Superuser Contribution O Spotify apaga as minhas músicas

O Spotify sempre apaga as minhas músicas, eu baixo todas elas, e eles apagam de novo, eu sou usuário do Spotify Premium e quase nunca posso ouvir minhas músicas offline porque o app apaga elas.

Newbie

O Spotify sempre apaga as minhas músicas, eu baixo todas elas, e eles apagam de novo, eu sou usuário do Spotify Premium e quase nunca posso ouvir minhas músicas offline porque o app apaga elas.

lucas456

Newbie

21018 Views

4 replies

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Superuser Contribution Spotify stops playing after ad, recovery not possible

For a few weeks now, Spotify on Android stops when an ad comes on. Clicking on the ad doesn't help, neither does closing or force closing Spotify. Trying to play (shuffle play as I am not on premium) literally any playlist or genre or song will resul...

Casual Listener

For a few weeks now, Spotify on Android stops when an ad comes on. Clicking on the ad doesn't help, neither does closing or force closing Spotify. Trying to play (shuffle play as I am not on premium)...

Ivan

Spotify Legend

2162 Views

13 replies

1 likes

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Behind the lyrics function not appraring

Hello everyone. I have a Xiaomi mi5 with a Family premium account. Title is self-explanatory: behind the lyrics doesn't show up.the device is updated to the latest global MIUI 8.2 version.I've already contacted Spotify assistance, but after a dozen m...

Casual Listener

Hello everyone. I have a Xiaomi mi5 with a Family premium account. Title is self-explanatory: behind the lyrics doesn't show up.the device is updated to the latest global MIUI 8.2 version. I've alre...

285 Views

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Icon missing

I down loaded Spotify but no icon appeared on my tablet. I can not get a login page, only asks me to buy premium. Any ideas .

Newbie

I down loaded Spotify but no icon appeared on my tablet. I can not get a login page, only asks me to buy premium. Any ideas .

F-Spot

Casual Listener

548 Views

1 replies

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Solved!! Songs skip, volume gets messed up, out of control

Hey there. I have a OnePlus 3t since about a month. Now, about a week ago some problems started to occur that seem to be linked to Spotify.If I use Spotify only, I have not encountered problems.Last week I was on a long bike trip. I had Runtastic Mou...

Newbie

Hey there.   I have a OnePlus 3t since about a month. Now, about a week ago some problems started to occur that seem to be linked to Spotify. If I use Spotify only, I have not encountered pro...

ruipgv

Music Fan

2130 Views

1 replies

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Playlists on my Android phone can only be shuffled even though i am paying for premium?

Hi Playlists on my Android phone can only be shuffled even though i am paying for premium. It works fine on my computer and i am logged in with the same user.My wife is having the same problem on her Iphone.We are on a family subscription This is get...

Casual Listener

Hi   Playlists on my Android phone can only be shuffled even though i am paying for premium. It works fine on my computer and i am logged in with the same user. My wife is having the same pro...

Joe

Community Legend

278 Views

1 replies

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Solved!! App crashes when I share a song

Hello. I have a problem, the android application restarts every time I try to share a song to Facebook. Please help me. Thanks.

Casual Listener

Hello. I have a problem, the android application restarts every time I try to share a song to Facebook. Please help me. Thanks.

ruipgv

Music Fan

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Superuser Contribution Lied und Künstlernamen wird nicht mehr angezeigt

Hallo, habe ein sony xperia xz. Vor ein paar tagen konnte ich Spotify im Auto über Bluetooth hören und es wurde im Display der Künstler und der Musiktitel angezeigt. Jetzt sehe ich nur noch die dauer des Musikstückes. Würde gerne wieder alles sehen. ...

Newbie

Hallo, habe ein sony xperia xz. Vor ein paar tagen konnte ich Spotify im Auto über Bluetooth hören und es wurde im Display der Künstler und der Musiktitel angezeigt. Jetzt sehe ich nur noch die dauer...

Maria_B

Moderator

1491 Views

1 replies

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Allow user to select default sound device.

After install spotfy at samsung s8 it doesent show device option to conect withsamsung wireless multiroom.

Newbie

After install spotfy at samsung s8 it doesent show device option to conect with samsung wireless multiroom.

195 Views

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Solved!! Song Play History

Is there a way to see your complete play history on the app? Alternatively, if I were to log into my account on a desktop computer, would I be able to see my app's complete play list? I listened to this great song about a month or so ago, but can't r...

Newbie

Is there a way to see your complete play history on the app? Alternatively, if I were to log into my account on a desktop computer, would I be able to see my app's complete play list? I listened to t...

MattSuda

Spotify Star

715 Views

2 replies

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