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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 34959 Views
  • 64 replies
  • 25 likes
  • 34959 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873641 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873641 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25467 Views
  • 3 replies
  • 0 likes
  • 25467 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not available in my Country (Gibraltar)

When i try to download Spotify from the Play Store it says it is not availabel in my Country yet i have been using Spotify on my iPhone for a very VERY long time, is there a work around for this? I have attached a screenshot to show the message I get...

  • Newbie
  • When i try to download Spotify from the Play Store it says it is not availabel in my Country yet i have been using Spotify on my iPhone for a very VERY long time, is there a work around for this? &n...
  • JuanCamilo
  • Roadie
  • 1722 Views
  • 1 replies
  • 0 likes
  • 1722 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify and Chromecast Audio

Brief description of the issue: When I come home and connect to my wifi while listening, Spotify won't be able to find the Chromecast audio in the device list. But when I try to connect to my Chromecast Audio via Google home, it works. It only shows ...

  • Newbie
  • Brief description of the issue: When I come home and connect to my wifi while listening, Spotify won't be able to find the Chromecast audio in the device list. But when I try to connect to my Chromec...
  • JuanCamilo
  • Roadie
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Acts like there's an ad playing when there isn't

My app won't play music, and keeps giving me a message like there's an ad going, when no ad is playing.

  • Casual Listener
  • My app won't play music, and keeps giving me a message like there's an ad going, when no ad is playing.
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Webplayer won't play music cause it says it's connected to another device... it isn't

Spotify won't clear the information that it's connected to another device. I've tried liogging in and out as well as clearing cache. Started using other music apps at this point since the system dooesn't work.

  • Newbie
  • Spotify won't clear the information that it's connected to another device. I've tried liogging in and out as well as clearing cache.   Started using other music apps at this point since the sy...
  • juliecamara
  • Newbie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Loss of downloaded Albums

Ola all, So I am a Premium user but every now and then the app on my LG G4 keeps wiping out anything I have downloaded so they are not available off-line. The space is still taken up on the phone’s memory, I just have to go through the effort to redo...

  • Newbie
  • Ola all,   So I am a Premium user but every now and then the app on my LG G4 keeps wiping out anything I have downloaded so they are not available off-line. The space is still taken up on the ...
  • Brammetje
  • Regular
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Tracks missing from playlist

I built a playlist on my PC and it does appear in my Android phone (Google Pixel), but many of the tracks that appear on my PC are not appearing in the same playlist on my phone. I've tried ensuring that they were both sorted by date, so that's not t...

  • Newbie
  • I built a playlist on my PC and it does appear in my Android phone (Google Pixel), but many of the tracks that appear on my PC are not appearing in the same playlist on my phone.  I've tried ens...
  • Joe
  • Community Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Max Downloads

So, I've seen it somewhere that each device is allowed 3,333 songs or something in that area.First, why is there a limit? If I can have multiple devices with that much, why not just allow me 10,000 songs on one device?Second, is there a place to see ...

  • Music Fan
  • So, I've seen it somewhere that each device is allowed 3,333 songs or something in that area. First, why is there a limit? If I can have multiple devices with that much, why not just allow me 10,000...
  • hesi02
  • Newbie
  • 2303 Views
  • 5 replies
  • 5 likes
  • 2303 Views
  • 5 replies
  • 5 likes

Last.fm Wrong Username and Password Error

I am running Spotify on Android on my phone, and every time I open the app I receive a Last.fm error that says Wrong Username and Password. I don't want to scrobble from my phone. I've turned off Last.fm Scrobbling on my mobile device and I've logged...

  • Casual Listener
  • I am running Spotify on Android on my phone, and every time I open the app I receive a Last.fm error that says Wrong Username and Password. I don't want to scrobble from my phone. I've turned off Las...
  • tulusda
  • Newbie
  • 2076 Views
  • 4 replies
  • 3 likes
  • 2076 Views
  • 4 replies
  • 3 likes

Spotify is always undownloading my saved music - sometimes logging me out altogether

I'm quickly running out of patience with this app. For the 3rd time in as many weeks, today I found all of the music stored on my phone with Spotify mysteriously undownloaded. This happens to me regularly, but with varying frequency - and when it bec...

  • Newbie
  • I'm quickly running out of patience with this app. For the 3rd time in as many weeks, today I found all of the music stored on my phone with Spotify mysteriously undownloaded. This happens to me regu...
  • 682 Views
  • 0 replies
  • 2 likes
  • 682 Views
  • 0 replies
  • 2 likes

No se reproducen las canciones en modo sin conexión.

Hola, tengo un Moto G Play. Y tengo ese problema, ya las descargué al almacenamiento interno, a la SD y hasta reinstale la app y el problema persiste. Exijo una solución ya.

  • Casual Listener
  • Hola, tengo un Moto G Play. Y tengo ese problema, ya las descargué al almacenamiento interno, a la SD y hasta reinstale la app y el problema persiste. Exijo una solución ya.
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

I got premium, but only can play music like free

I can't play the music that I want, only can play like a free account

  • Newbie
  • I can't play the music that I want, only can play like a free account
  • JFiveJ5
  • Newbie
  • 448 Views
  • 1 replies
  • 0 likes
  • Premium
  • 448 Views
  • 1 replies
  • 0 likes

Solved!! Gboad voice typing doesn't pause music anymore

I found out that Spotify on my Oneplus 3 doesn't pause anymore when I press the microphone button on Gboard to activate voice typing. When I hit the mic button, the music just keeps on playing. I used that in the past so I know that this was working ...

  • Roadie
  • I found out that Spotify on my Oneplus 3 doesn't pause anymore when I press the microphone button on Gboard to activate voice typing. When I hit the mic button, the music just keeps on playing. &nbs...
  • goldengoal11
  • Casual Listener
  • 2856 Views
  • 5 replies
  • 2 likes
  • gboard
    mute
    pause
    voice typing
  • 2856 Views
  • 5 replies
  • 2 likes

Android unit does loggin as Premium user

My Android Samsung Galaxy S7 with the lates app says I only have the free version of spotify. If I loggin on my account on the web it's a Premium account. I have logged out no difference. Reinstalled the app, no difference. This problem started a cou...

  • Casual Listener
  • My Android Samsung Galaxy S7 with the lates app says I only have the free version of spotify. If I loggin on my account on the web it's a Premium account. I have logged out no difference. Reinstalled...
  • Joe
  • Community Legend
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

Importing local files to PC Desktop Client

Hi, The last few months I;ve been unable to import my local files into spotify from my NAS. The import starts then slows down, then the cpu and memory usages of Spotify starts to climb to a point where my pc locks up. Even tried copying some of the f...

  • Regular
  • Hi, The last few months I;ve been unable to import my local files into spotify from my NAS.   The import starts then slows down, then the cpu and memory usages of Spotify starts to climb to a ...
  • Joe
  • Community Legend
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

the app shuts down

The spotify app shuts down randomly with no reason.I use fairly new phone ie Huawei P9 Lite (with Android 6.0).This is the only app with such a problem. I ve checked RAM memory and there is plenty of it. The problem started after last update.What's w...

  • Casual Listener
  • The spotify app shuts down randomly with no reason. I use fairly new phone ie Huawei P9 Lite (with Android 6.0). This is the only app with such a problem. I ve checked RAM memory and there is plent...
  • jbrady
  • Casual Listener
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Sd storage Problems

Hi,I have a Sony xz mobile Phone and struggling to store on sd card. I have tried to delete Cache of Spotify App, to reinstall Spotify App, to manually delete the Spotify folder under Android /data and to Use another sd card As well As setting downlo...

  • Newbie
  • Hi, I have a Sony xz mobile Phone and struggling to store on sd card. I have tried to delete Cache of Spotify App, to reinstall Spotify App, to manually delete the Spotify folder under Android /da...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Cant download

Whenever i try to download it, it says google authentication is required. Ive logged into both google and made my own spotify account, but it still says it...im getting really upset and impatient.

  • Newbie
  • Whenever i try to download it, it says google authentication is required. Ive logged into both google and made my own spotify account, but it still says it...im getting really upset and impatient.
  • Lovatic4life125
  • Roadie
  • 907 Views
  • 3 replies
  • 1 likes
  • 907 Views
  • 3 replies
  • 1 likes

Play local music

I download music directly to my phone through websites and spotify. I want to play these songs on spotify along with my spotify songs without using a computer. I do have premium

  • Casual Listener
  • I download music directly to my phone through websites and spotify. I want to play these songs on spotify along with my spotify songs without using a computer. I do have premium
  • Joe
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Mancanza album

"Stanotte è uscito un'album e ho notato che in molti lo hanno sia chi ha spotify premium che quello gratis, a me non è uscito, proprio non c'è! Ho provato a scansionare l'album da un altro telefono ma compaiono solo le 4 canzoni già uscite in precede...

  • Newbie
  • "Stanotte è uscito un'album e ho notato che in molti lo hanno sia chi ha spotify premium che quello gratis, a me non è uscito, proprio non c'è! Ho provato a scansionare l'album da un altro telefono m...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

album art

Why is the album art keep disappearing everytime i use the offline mode??

  • Newbie
  • Why is the album art keep disappearing everytime i use the offline mode??
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes