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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5229 Views

0 replies

6 likes

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Premium does not work on my phone

Hey guys, i bought Premium a few days ago. On my pc i dont have any problems but on my phone, it wont work. When im skipping for instance, it says its a premium feature etc. but its my Premium account.

Newbie

Hey guys, i bought Premium a few days ago. On my pc i dont have any problems but on my phone, it wont work. When im skipping for instance, it says its a premium feature etc. but its my Premium accoun...

Joe

Community Legend

602 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

How can I play a single album?

Here's exactly what I'm trying to do. I have a premium account as well btw. I want to listen to the album "Good Company" by The Dead South. I search it, and Spotify brings it up. I click the first song, 'Long Gone' and it plays it. After the song end...

Casual Listener

Here's exactly what I'm trying to do. I have a premium account as well btw.   I want to listen to the album "Good Company" by The Dead South.   I search it, and Spotify brings it up. &...

Joe

Community Legend

2723 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Spotify offline dosnt work

Hello, ive rebooted my Samsung Galaxy A3 2017 today and i have problem with Spotify offline mode. I cannot download my songs. I click download, device look like that it downloading but, when i turn off WIFI and data. I cannot play what i wanted downl...

Casual Listener

Hello, ive rebooted my Samsung Galaxy A3 2017 today and i have problem with Spotify offline mode. I cannot download my songs. I click download, device look like that it downloading but, when i turn o...

Jeymont

Casual Listener

720 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Song playback is too fast

Help ! Spotify has been working great then recently after its been on for half an hour or so all the songs start playing too quickly. Its driving me mad and ruining the listening experience! Its the same regardless of whether using bluetooth, headpho...

Regular

Help ! Spotify has been working great then recently after its been on for half an hour or so all the songs start playing too quickly. Its driving me mad and ruining the listening experience! Its the ...

kerry17

Regular

10509 Views

4 replies

1 likes

  • 10509 Views
  • 4 replies
  • 1 likes

Suggested Songs Playing Mid-album

I have premium, but when i play albums from my library I'm still getting suggested songs in the middle of them. Is there a way to stop this?

Casual Listener

I have premium, but when i play albums from my library I'm still getting suggested songs in the middle of them. Is there a way to stop this?

aka-maggie

Casual Listener

567 Views

4 replies

0 likes

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  • 4 replies
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Debating on dropping premium, no dislike feature?

im really lost why i pay for premium besides occasional ads.i listen to daily mix and weekly discovery only, i dont really save songs and listen to them later.i HATE being forced to listed to the same song over and over again with no option of blocki...

Casual Listener

im really lost why i pay for premium besides occasional ads. i listen to daily mix and weekly discovery only, i dont really save songs and listen to them later. i HATE being forced to listed to t...

mollybeee

Roadie

1283 Views

4 replies

6 likes

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  • 4 replies
  • 6 likes

Songs playing one after the other

When I try to play an album or playlist on my android, it will play one song and then I have to hit next in order for the next song to play. Songs won't play automatically.

Newbie

When I try to play an album or playlist on my android, it will play one song and then I have to hit next in order for the next song to play. Songs won't play automatically.

Joe

Community Legend

940 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

[ANDROID] not possible to skip songs

Hey guys, I dont know whats going on... Bought Spotify Premium today. Everythin works ( downloading songs and so on ) expect skiping songs as i want after 5 or 6 times skipping it says "go and get Premium"... Any ideas? have a nice day all

Newbie

Hey guys,   I dont know whats going on... Bought Spotify Premium today. Everythin works ( downloading songs and so on ) expect skiping songs as i want after 5 or 6 times skipping it says "go a...

Joe

Community Legend

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Accidentally removed artist from daily mix

Well I feel pretty bad I accidentally blocked Xavier omär from showing up on my daily mix by a collection of perfect misclicks and I was wondering if there was a way to unblock an artist from appearing in daily mixes because I do enjoy listening to h...

Newbie

Well I feel pretty bad I accidentally blocked Xavier omär from showing up on my daily mix by a collection of perfect misclicks and I was wondering if there  was a way to unblock an artist from a...

miebelgie

Newbie

3038 Views

2 replies

0 likes

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  • 2 replies
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Sounds getting interrupted

There are times that sounds get interrupted whenever I perform a task on Twitter, like pressing home icon, search, etc. This doesn't happen very often, but I would like to know if this is on Twitter's side.

Newbie

There are times that sounds get interrupted whenever I perform a task on Twitter, like pressing home icon, search, etc. This doesn't happen very often, but I would like to know if this is on Twitter'...

298 Views

0 replies

0 likes

  • 298 Views
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Daily mix

I accidentally pressed this button on a song. Is there a way to undo this?

Newbie

I accidentally pressed this 🚫 button on a song. Is there a way to undo this?

Joe

Community Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Can't log in

Ever since the last update I haven't been able to log into the android app. It accepts my email and my password, logs into my acc, shows me that I am offline and immediately kicks me off the account!

Newbie

Ever since the last update I haven't been able to log into the android app. It accepts my email and my password, logs into my acc, shows me that I am offline and immediately kicks me off the account!

256 Views

0 replies

0 likes

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Won't let me login

I recently updated my computer so I got logged out of my account and now it says it wont let me log back in. I can login online but with the app it wont let me (both on my phone and my laptop). It says my country does not match the one in my profile ...

Newbie

I recently updated my computer so I got logged out of my account and now it says it wont let me log back in.  I can login online but with the app it wont let me (both on my phone and my laptop)....

Joe

Community Legend

426 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Basic Android

How do I get to my music once I login? Account options, upgrade, restore deleted lists, but nothing to get to the actual music. Please help.

Casual Listener

How do I get to my music once I login? Account options, upgrade, restore deleted lists, but nothing to get to the actual music. Please help.

lubos

Roadie

423 Views

2 replies

0 likes

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  • 2 replies
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No tengo la misma libertad para escuchar musica en android que en pc

Pues bien. En el computador puedo escuchar las canciones que quiera...hace poco instalé la app en android y todo aparece bloqueado (letras grises) y la unica forma para escuchar musica es en modo aleatorio. Ademas que me restringe algunas opciones de...

Newbie

Pues bien. En el computador puedo escuchar las canciones que quiera...hace poco instalé la app en android y todo aparece bloqueado (letras grises) y la unica forma para escuchar musica es en modo ale...

320 Views

0 replies

0 likes

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Queuing Issues with Chromecast Audio

There seems to be a fair amount of issues with Chromecast Audio and Spotify. But something I have yet to find any word about are the queuing issues with Chromecast Audio and Spotify. Playing from an album or playlist seems to work fine, but when you ...

Casual Listener

There seems to be a fair amount of issues with Chromecast Audio and Spotify. But something I have yet to find any word about are the queuing issues with Chromecast Audio and Spotify. Playing fro...

user-removed

Not applicable

2633 Views

8 replies

7 likes

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  • 8 replies
  • 7 likes

Chromecast Audio is not visible after WiFi re-connect (Samsung S6 Android 6)

When my Samsung S6 (Android 6) reconnect to the Chromecast WiFi SSID (same SSID between Smartphone and Chromecast), the available casting devices do not show anymore. I need to reboot the phone for making the device available again.What can be done t...

Newbie

When my Samsung S6 (Android 6) reconnect to the Chromecast WiFi SSID (same SSID between Smartphone and Chromecast), the available casting devices do not show anymore.  I need to reboot the phone...

user-removed

Not applicable

2388 Views

13 replies

12 likes

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  • 13 replies
  • 12 likes

Earphone buttons not working anymore

Hi, guys. I have a LG G3 - Android 6.0 Marshmallow - and I use a regular samsung earphone (S4 reagular smartphone). I have been using this earphone and Spotify for about 3/4 months and before that, I used the Rocket Player with no problem.But since t...

Newbie

Hi, guys.   I have a LG G3 - Android 6.0 Marshmallow - and I use a regular samsung earphone (S4 reagular smartphone). I have been using this earphone and Spotify for about 3/4 months and befor...

414 Views

0 replies

0 likes

  • 414 Views
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  • 0 likes