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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6336 Views

0 replies

7 likes

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Solved!! Any progress on the Spotify Offline Mode for Samsung Gear?

Has any progress been made towards supporting the offline mode for Samsung Gear S3 as mentioned in this article http://www.androidauthority.com/samsung-new-app-partnerships-gear-s3-758250/ slated for April? I haven't heard or seen anything about it a...

Casual Listener

Has any progress been made towards supporting the offline mode for Samsung Gear S3 as mentioned in this article http://www.androidauthority.com/samsung-new-app-partnerships-gear-s3-758250/ slate...

Joe

Community Legend

1326 Views

1 replies

0 likes

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Superuser Contribution Spotify constantly erasing music

As in title, I had this problem on a previous phone, it was damaged so I blamed this on my phone but I'm on my new phone and today I find my "download" button unticked, and my whole music deleted from my sd card. It now happened more than 10 times, f...

Newbie

As in title, I had this problem on a previous phone, it was damaged so I blamed this on my phone but I'm on my new phone and today I find my "download" button unticked, and my whole music deleted fro...

Erika

Roadie

1069 Views

1 replies

0 likes

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Spotify very slow to load on Android Nougat

Hi, I've been using Spotify for a while now and the last couple of months it has been very slow, almost unbearable. It can sometimes take up to half a minute just to load an artist, I have to press on a song several times for it to play, sometimes wi...

Newbie

Hi, I've been using Spotify for a while now and the last couple of months it has been very slow, almost unbearable. It can sometimes take up to half a minute just to load an artist, I have to press o...

400 Views

0 replies

5 likes

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Saved musics are missing after turning off the download

Yes, you read it right. This is one of my issues with Spotify. All my offline songs are working fine until i accidentally turned off the Download button. Now i have to re-download them all (again). This is not the first time all my downloaded music d...

Newbie

Yes, you read it right. This is one of my issues with Spotify. All my offline songs are working fine until i accidentally turned off the Download button. Now i have to re-download them all (again). T...

Joe

Community Legend

295 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Los Albumes aparecen ordenados por el nombre del Artista

Hola a todos, A ver si alguien me puede ayudar, por favor. Desde la última actualización de Spotify, cuando le doy a la lista de Albumes de mi movil, me aparecen ordenados por el nombre del artista en lugar de por el mombre del album. Por qué sucede ...

Regular

Hola a todos,   A ver si alguien me puede ayudar, por favor.   Desde la última actualización de Spotify, cuando le doy a la lista de Albumes de mi movil, me aparecen ordenados por el no...

185 Views

0 replies

0 likes

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Spotify navigation bar missing buttons?

When I open the app on my phone all 5 buttons are at the bottom. Home, Browse, Search, Radio, and Your Library.Then after it finishes loading the Radio and Your Library buttons disappear leaving me with "Your Mixes" Home and Search. Is there a fix fo...

Casual Listener

When I open the app on my phone all 5 buttons are at the bottom. Home, Browse, Search, Radio, and Your Library. Then after it finishes loading the Radio and Your Library buttons disappear leaving me...

user-removed

Not applicable

1566 Views

3 replies

0 likes

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How to see previously downloaded music files in my account

Hi there, I previously and by a mistake, switched off the storage option in Android Application settings for Spotify. then application freezed. When I switched on again, It needed me to login to app again. When I do that, I can't see all archived(dow...

Regular

Hi there,   I previously and by a mistake, switched off the storage option in Android Application settings for Spotify. then application freezed. When I switched on again, It needed me to logi...

nohackmove

Regular

1378 Views

6 replies

0 likes

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Android app taking up 1.7GB with no downloads

I've been having a lot of trouble with my android app in the last couple of days, so I uninstalled Spotify, restarted my phone, reinstalled, and restarted again with no change. The app currently takes up almost 1.7GB of internal storage just sitting ...

Newbie

I've been having a lot of trouble with my android app in the last couple of days, so I uninstalled Spotify, restarted my phone, reinstalled, and restarted again with no change. The app currently take...

Joe

Community Legend

1018 Views

1 replies

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Downloads werden gelöscht

Ich schalte jeden Abend mein Handy ganz aus, und am nächsten Morgen muss ich alle Lieder wieder neu runteladen

Newbie

Ich schalte jeden Abend mein Handy ganz aus, und am nächsten Morgen muss ich alle Lieder wieder neu runteladen

306 Views

0 replies

0 likes

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Upchurch Son of the South/ Summer Love

Does anyone know when Upchurchs new albums son of the south and summer love will be on the android app?

Newbie

Does anyone know when Upchurchs new albums son of the south and summer love will be on the android app?

Joe

Community Legend

269 Views

1 replies

0 likes

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Plan familiar

Tengo un plan familiar y uno de ellos no se puede pasar al plan, le sigue apareciendo que es una cuenta free, saben porque es? Gracias.

Newbie

Tengo un plan familiar y uno de ellos no se puede pasar al plan, le sigue apareciendo que es una cuenta free, saben porque es? Gracias.

226 Views

0 replies

0 likes

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No puedo escuchar esta musica

Hace poco importe esta música de mi almacenimiento pero luego la elimine de mi teléfono y quedo en spotify ahora no puedo borrarla y solo quedo en un tono gris y hace poco igual la música que si descargue de spotify al siguiente dia no me deja escuch...

Newbie

Hace poco importe esta música de mi almacenimiento pero luego la elimine de mi teléfono y quedo en spotify ahora no puedo borrarla y solo quedo en un tono gris y hace poco igual la música que si desc...

josuebernal122

Casual Listener

405 Views

1 replies

0 likes

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I can't change the audio quality setting to extreme

I recently bought the spotify premium and I don't know why I can't access to the extreme audio quality.

Newbie

I recently bought the spotify premium and I don't know why I can't access to the extreme audio quality.

487 Views

0 replies

1 likes

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Ad froze on android

Two issues with your ads the new one that opens with music and says click here for thirty minutes of free music then plays music and comes back saying no really click here for 30min of ad free music, never works. Also this has happened for a while bu...

Newbie

Two issues with your ads the new one that opens with music and says click here for thirty minutes of free music then plays music and comes back saying no really click here for 30min of ad free music,...

337 Views

0 replies

0 likes

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Sonos Speakers Stop Playback After Current Track

Phone: Samsung Galaxy S7 Edge SM-G935VHardware version: REV 0.7Android Version: 7Security patch level: April 1, 2017 Spotify version: 8.4.3.479 armV7Sonos App version: 7.2 (build 35339102)Sonos speakers: Two Play:5 and one Sub Problem:When using Spot...

Music Fan

Phone: Samsung Galaxy S7 Edge SM-G935V Hardware version: REV 0.7 Android Version: 7 Security patch level: April 1, 2017   Spotify version: 8.4.3.479 armV7 Sonos App version: 7.2 (build 353...

SpeedyMan

Music Fan

690 Views

2 replies

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Ford SYNC AppLink - need to rescan for Spotify app after each engine restart.

After an engine restart. Spotify shows on the car screen but "Could not connect to spotify". Need to rescan for app on the car menu and it works again. Spotify app is running on phone etc, tried playing track not playing track.Other bluetooth phone f...

Casual Listener

After an engine restart. Spotify shows on the car screen but "Could not connect to spotify". Need to rescan for app on the car menu and it works again. Spotify app is running on phone etc, tried play...

Topdawg

Casual Listener

1440 Views

3 replies

3 likes

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Playing by itself

My Spotify has been starting by itself. I happened twice in the last two days. Any solution for that? Not sure what to do anymore.

Newbie

My Spotify has been starting by itself. I happened twice in the last two days. Any solution for that? Not sure what to do anymore.

295 Views

0 replies

0 likes

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After every song plays it stops

Every time I'm trying to listen to music the app on my phone doesn't continue to the next song automatically.A song would finish and then silence. I have to go into the app and press the pause button then play again to start the music again. It becom...

Newbie

Every time I'm trying to listen to music the app on my phone doesn't continue to the next song automatically. A song would finish and then silence. I have to go into the app and press the pause butt...

Nidocon

Casual Listener

3938 Views

1 replies

1 likes

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Why are my daily mix lists suddenly for premium only?

So this morning I was listening to one of my daily mixes with no issues and I shortly switched to Disney music for my daughter and when I went to try to play my daily mix again I was not allowed. There is no longer an option to shuffle the list I can...

Newbie

So this morning I was listening to one of my daily mixes with no issues and I shortly switched to Disney music for my daughter and when I went to try to play my daily mix again I was not allowed. The...

845 Views

0 replies

0 likes

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the app shuts down

The spotify app shuts down randomly with no reason.I use fairly new phone ie Huawei P9 Lite (with Android 6.0).This is the only app with such a problem. I ve checked RAM memory and there is plenty of it. The problem started after last update.What's w...

Casual Listener

The spotify app shuts down randomly with no reason. I use fairly new phone ie Huawei P9 Lite (with Android 6.0). This is the only app with such a problem. I ve checked RAM memory and there is plent...

jbrady

Casual Listener

333 Views

1 replies

0 likes

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