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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Missing albums

I know I'm far from the first person to post this, but as a subscription service, a paid subscription service, shouldn't I at least be able to find all my music with you? I found the entire smashing pumpkins collection, but not the zwan album. Forgiv...

Casual Listener

I know I'm far from the first person to post this, but as a subscription service, a paid subscription service, shouldn't I at least be able to find all my music with you? I found the entire smashing ...

Scottthe2nd

Casual Listener

465 Views

2 replies

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Connected to wifi but cant download songs

I am trying to download an album while I'm connected to my home wifi but the app won't let me. If I turn off my wi fi and turn on the option in the settings 'Download over cellular' it works fine. Ive tried turning that option off and connecting to w...

Newbie

I am trying to download an album while I'm connected to my home wifi but the app won't let me. If I turn off my wi fi and turn on the option in the settings 'Download over cellular' it works fine. Iv...

NF_be

Newbie

780 Views

1 replies

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saved songs

I opened spotify today and found all the songs I saved were not in the saved songs section in my library. When I search up a song I saved before the check mark that I saved it is still there but it doesnt show up in songs. I had 200+ songs saved and ...

Casual Listener

I opened spotify today and found all the songs I saved were not in the saved songs section in my library. When I search up a song I saved before the check mark that I saved it is still there but it d...

notlogic301

Casual Listener

636 Views

4 replies

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Solved!! Android App stürzt unregelmäig ab

Seit knapp zwei Wochen stürzt die App auf Android (Ich nutze ein Xiaomi Mi4c) regelmäßig während des Musik hörens einfach ab. Meist nur, wenn gleichzeitig andere Apps laufen, die ebenfalls ins Internet zugreifen (Ich nutze es gleichzeitig mit Google ...

Regular

Seit knapp zwei Wochen stürzt die App auf Android (Ich nutze ein Xiaomi Mi4c) regelmäßig während des Musik hörens einfach ab. Meist nur, wenn gleichzeitig andere Apps laufen, die ebenfalls ins Intern...

epicvision

Regular

19342 Views

2 replies

1 likes

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Solved!! Storage location for offline playlist Sony Xperia

Hi. Can't seem to find it in option where i can choose sd card or internal storage. My friend can. Yes my sd card works ☺️. I have installed Spotify again and it has premission to use storage. I worked fine a few days ago

Visitor

Hi. Can't seem to find it in option where i can choose sd card or internal storage. My friend can. Yes my sd card works ☺️. I have installed Spotify again and it has premission to use storage. I work...

vargavinter

Regular

1096 Views

3 replies

0 likes

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No internet connection available

After update Spotify says "no internet connection available" when i'm trying to connect by cellular. It only works with VPN to original country. I'm in Indonesia now. I also can't go to spotify website without vpn. Before update everything was workin...

Casual Listener

After update Spotify says "no internet connection available" when i'm trying to connect by cellular. It only works with VPN to original country. I'm in Indonesia now. I also can't go to spotify websi...

Joe

Community Legend

566 Views

3 replies

0 likes

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Radio doesn't play in Android app

Hello, I've a small problem with the android app.My Account is premium (student). Whithin the desktop app (PC) the radio stations work without a problem. When I want to start them in the app (WLAN or Mobile Data), the button work, but the radio doesn...

Casual Listener

Hello,   I've a small problem with the android app. My Account is premium (student). Whithin the desktop app (PC) the radio stations work without a problem. When I want to start them in the a...

224 Views

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Solved!! Any progress on the Spotify Offline Mode for Samsung Gear?

Has any progress been made towards supporting the offline mode for Samsung Gear S3 as mentioned in this article http://www.androidauthority.com/samsung-new-app-partnerships-gear-s3-758250/ slated for April? I haven't heard or seen anything about it a...

Casual Listener

Has any progress been made towards supporting the offline mode for Samsung Gear S3 as mentioned in this article http://www.androidauthority.com/samsung-new-app-partnerships-gear-s3-758250/ slate...

Joe

Community Legend

1329 Views

1 replies

0 likes

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Superuser Contribution Spotify constantly erasing music

As in title, I had this problem on a previous phone, it was damaged so I blamed this on my phone but I'm on my new phone and today I find my "download" button unticked, and my whole music deleted from my sd card. It now happened more than 10 times, f...

Newbie

As in title, I had this problem on a previous phone, it was damaged so I blamed this on my phone but I'm on my new phone and today I find my "download" button unticked, and my whole music deleted fro...

Erika

Roadie

1077 Views

1 replies

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Spotify very slow to load on Android Nougat

Hi, I've been using Spotify for a while now and the last couple of months it has been very slow, almost unbearable. It can sometimes take up to half a minute just to load an artist, I have to press on a song several times for it to play, sometimes wi...

Newbie

Hi, I've been using Spotify for a while now and the last couple of months it has been very slow, almost unbearable. It can sometimes take up to half a minute just to load an artist, I have to press o...

410 Views

0 replies

5 likes

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Saved musics are missing after turning off the download

Yes, you read it right. This is one of my issues with Spotify. All my offline songs are working fine until i accidentally turned off the Download button. Now i have to re-download them all (again). This is not the first time all my downloaded music d...

Newbie

Yes, you read it right. This is one of my issues with Spotify. All my offline songs are working fine until i accidentally turned off the Download button. Now i have to re-download them all (again). T...

Joe

Community Legend

308 Views

1 replies

0 likes

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Los Albumes aparecen ordenados por el nombre del Artista

Hola a todos, A ver si alguien me puede ayudar, por favor. Desde la última actualización de Spotify, cuando le doy a la lista de Albumes de mi movil, me aparecen ordenados por el nombre del artista en lugar de por el mombre del album. Por qué sucede ...

Regular

Hola a todos,   A ver si alguien me puede ayudar, por favor.   Desde la última actualización de Spotify, cuando le doy a la lista de Albumes de mi movil, me aparecen ordenados por el no...

195 Views

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Spotify navigation bar missing buttons?

When I open the app on my phone all 5 buttons are at the bottom. Home, Browse, Search, Radio, and Your Library.Then after it finishes loading the Radio and Your Library buttons disappear leaving me with "Your Mixes" Home and Search. Is there a fix fo...

Casual Listener

When I open the app on my phone all 5 buttons are at the bottom. Home, Browse, Search, Radio, and Your Library. Then after it finishes loading the Radio and Your Library buttons disappear leaving me...

user-removed

Not applicable

1591 Views

3 replies

0 likes

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How to see previously downloaded music files in my account

Hi there, I previously and by a mistake, switched off the storage option in Android Application settings for Spotify. then application freezed. When I switched on again, It needed me to login to app again. When I do that, I can't see all archived(dow...

Regular

Hi there,   I previously and by a mistake, switched off the storage option in Android Application settings for Spotify. then application freezed. When I switched on again, It needed me to logi...

nohackmove

Regular

1413 Views

6 replies

0 likes

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Android app taking up 1.7GB with no downloads

I've been having a lot of trouble with my android app in the last couple of days, so I uninstalled Spotify, restarted my phone, reinstalled, and restarted again with no change. The app currently takes up almost 1.7GB of internal storage just sitting ...

Newbie

I've been having a lot of trouble with my android app in the last couple of days, so I uninstalled Spotify, restarted my phone, reinstalled, and restarted again with no change. The app currently take...

Joe

Community Legend

1035 Views

1 replies

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Downloads werden gelöscht

Ich schalte jeden Abend mein Handy ganz aus, und am nächsten Morgen muss ich alle Lieder wieder neu runteladen

Newbie

Ich schalte jeden Abend mein Handy ganz aus, und am nächsten Morgen muss ich alle Lieder wieder neu runteladen

312 Views

0 replies

0 likes

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Upchurch Son of the South/ Summer Love

Does anyone know when Upchurchs new albums son of the south and summer love will be on the android app?

Newbie

Does anyone know when Upchurchs new albums son of the south and summer love will be on the android app?

Joe

Community Legend

281 Views

1 replies

0 likes

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Plan familiar

Tengo un plan familiar y uno de ellos no se puede pasar al plan, le sigue apareciendo que es una cuenta free, saben porque es? Gracias.

Newbie

Tengo un plan familiar y uno de ellos no se puede pasar al plan, le sigue apareciendo que es una cuenta free, saben porque es? Gracias.

232 Views

0 replies

0 likes

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No puedo escuchar esta musica

Hace poco importe esta música de mi almacenimiento pero luego la elimine de mi teléfono y quedo en spotify ahora no puedo borrarla y solo quedo en un tono gris y hace poco igual la música que si descargue de spotify al siguiente dia no me deja escuch...

Newbie

Hace poco importe esta música de mi almacenimiento pero luego la elimine de mi teléfono y quedo en spotify ahora no puedo borrarla y solo quedo en un tono gris y hace poco igual la música que si desc...

josuebernal122

Casual Listener

417 Views

1 replies

0 likes

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I can't change the audio quality setting to extreme

I recently bought the spotify premium and I don't know why I can't access to the extreme audio quality.

Newbie

I recently bought the spotify premium and I don't know why I can't access to the extreme audio quality.

494 Views

0 replies

1 likes

  • 494 Views
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  • 1 likes