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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 34996 Views
  • 64 replies
  • 25 likes
  • 34996 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873668 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873668 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25477 Views
  • 3 replies
  • 0 likes
  • 25477 Views
  • 3 replies
  • 0 likes

[Android] GAPLESS PLAYBACK

Hi everyone!I have turned ON my gapless playback feature, but a gap still remains between certain songs on certain playlists. Why??!!

  • Casual Listener
  • Hi everyone! I have turned ON my gapless playback feature, but a gap still remains between certain songs on certain playlists. Why??!!
  • Joe
  • Community Legend
  • 884 Views
  • 1 replies
  • 0 likes
  • Android
  • 884 Views
  • 1 replies
  • 0 likes

Wifi SSID list empty

Hi,When Spotify is installed on my S7 I can't find my home Wifi networks. After a reboot or deinstall of the Spotify app the Wifi list is populated again within 2 minutes.The issue doesn't occur right away when I install the Spotify app again but. It...

  • Casual Listener
  • Hi, When Spotify is installed on my S7 I can't find my home Wifi networks. After a reboot or deinstall of the Spotify app the Wifi list is populated again within 2 minutes. The issue doesn't occur ...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Não consigo achar a opção de salvar os dados em micro sd

Após a última atualização do aplicativo a opção de salvar as músicas em micro sd, celular android, sumiram do menu de opções. Gostaria de saber o que posso fazer para voltar a usar essa opção.

  • Newbie
  • Após a última atualização do aplicativo a opção de salvar as músicas em micro sd, celular android, sumiram do menu de opções. Gostaria de saber o que posso fazer para voltar a usar essa opção.
  • Bittencourt
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Trouble pressing the three dots to expand song options

I tried searching for this issue and was unable to find it so perhaps this is not a common issue. My friends and I have all commented on the fact that it can be difficult to press the three dots on the right side of the screen to pull up the song opt...

  • Casual Listener
  • I tried searching for this issue and was unable to find it so perhaps this is not a common issue. My friends and I have all commented on the fact that it can be difficult to press the three dots on t...
  • RDW63
  • Regular
  • 1019 Views
  • 4 replies
  • 2 likes
  • 1019 Views
  • 4 replies
  • 2 likes

GUYS PLEASE VOTE

Hey Guys! For Android users there with Google Play card, don't you wanna be able to use it to buy Spotify Premium? Please vote on this idea in order for it to be processed. The idea has constantly expired, and it needs at least 50 votes/year to not e...

  • Regular
  • Hey Guys! For Android users there with Google Play card, don't you wanna be able to use it to buy Spotify Premium? Please vote on this idea in order for it to be processed. The idea has constantly ex...
  • 752 Views
  • 0 replies
  • 1 likes
  • 752 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify randomly autoplay

Hi all,I have been experiencing this very annoying issue lately with Spotify. The application randomly starts playing a song when the phone is inactive. This has started happening for the last month or so and it occurs unexpectedly in random situatio...

  • Casual Listener
  • Hi all, I have been experiencing this very annoying issue lately with Spotify. The application randomly starts playing a song when the phone is inactive. This has started happening for the last mont...
  • iwon95
  • Casual Listener
  • 1118 Views
  • 3 replies
  • 0 likes
  • 1118 Views
  • 3 replies
  • 0 likes

Las canciones en SD ocupan datos en la app

Buenas.Mi problema es que las canciones que descargo a la tarjeta SD, además de bajarse ahí, me aparecen en la aplicación como datos (cuando voy a aplicaciones / spotify y donde aparece cuanto pesa la app, los datos y el caché, en datos me aparece el...

  • Newbie
  • Buenas. Mi problema es que las canciones que descargo a la tarjeta SD, además de bajarse ahí, me aparecen en la aplicación como datos (cuando voy a aplicaciones / spotify y donde aparece cuanto pesa...
  • 432 Views
  • 0 replies
  • 0 likes
  • 432 Views
  • 0 replies
  • 0 likes

Re download songs

Help. Spotify is running through my data plan. I download songs on wifi or phone data. Then couple days later when I pull up spotify app all songs are re-downloading. Ive been a premium user for about 1 yr and never had these issues. Why wont it keep...

  • Casual Listener
  • Help. Spotify is running through my data plan. I download songs on wifi or phone data. Then couple days later when I pull up spotify app all songs are re-downloading. Ive been a premium user for abou...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Equalizer flux when used with Android Auto

Hey, Everyone. I noticed that when I change my equalizer in Spotify on my Android phone, to help increase volume sensitivity in my car, my equalizer fluctuates between default settings and the settings I had set it to within the app. I am hardlining ...

  • Newbie
  • Hey, Everyone. I noticed that when I change my equalizer in Spotify on my Android phone, to help increase volume sensitivity in my car, my equalizer fluctuates between default settings and the settin...
  • 1547 Views
  • 0 replies
  • 0 likes
  • 1547 Views
  • 0 replies
  • 0 likes

Issues with controls/connection on Chromecast

Hi,I have issues to control spotify while using it via chromecast. I can find the device and connect it, but after connection I face some issues. I can't start playing when I try it after the connections is made. It drops the connection. If I start t...

  • Newbie
  • Hi, I have issues to control spotify while using it via chromecast. I can find the device and connect it, but after connection I face some issues. I can't start playing when I try it after the conne...
  • kwiecik
  • Newbie
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Archivos en tarjeta SD a Spotify

Hola.Tengo un CD en físico que copié a mi Android porque este mismo no está disponible en Spotify.Hace tiempo pude sincronizar canciones.¿Hay manera de sincrinizarlas ahora?

  • Newbie
  • Hola. Tengo un CD en físico que copié a mi Android porque este mismo no está disponible en Spotify. Hace tiempo pude sincronizar canciones. ¿Hay manera de sincrinizarlas ahora?
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Premium not working on new phone

So I bought a new phone. Downloaded the app and logged in. No problems except that only one of my Playlist is there and it thinks I only have a free account with adverts. What's happening?

  • Casual Listener
  • So I bought a new phone. Downloaded the app and logged in. No problems except that only one of my Playlist is there and it thinks I only have a free account with adverts. What's happening?
  • emmyloveolsen
  • Casual Listener
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Music randomly skipping

Sometimes my apology music randomly skips a song I was listening to, on top of that the music just stops playing sometimes

  • Newbie
  • Sometimes my apology music randomly skips a song I was listening to, on top of that the music just stops playing sometimes
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

SONG ARE NOT DOWNLOADING

Hey everyone,I'm new here! I need help!! My songs have stopped downloading because I'm getting a message that says that there isn't enough space left on my device. I've tried to clear space by removing some downloads, but nothing is helping!!Anyone?!...

  • Casual Listener
  • Hey everyone, I'm new here! I need help!! My songs have stopped downloading because I'm getting a message that says that there isn't enough space left on my device. I've tried to clear space by remo...
  • emmtr
  • Casual Listener
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify player temporary error

Dear all,I have the above mentioned error message on my galaxy 7. unfortunately no error code. It seems to appear soon after the "sleeping" mode is is taken out ........ I cannot see what could be wrong. Thanks for help. Best regardsJane

  • Casual Listener
  • Dear all, I have the above mentioned error message on my galaxy 7.  unfortunately no error code.   It seems to appear soon after the "sleeping" mode is is taken out ........ I cannot see...
  • Tri_Lady
  • Casual Listener
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Downloads gone & no storage options

Hi all,This morning all my downloads deleted themselves for the second time. When I checked if it maybe switched storage locations, that option was no longer available. This too, is not the first time. I checked if maybe my SD card dismounted from my...

  • Casual Listener
  • Hi all, This morning all my downloads deleted themselves for the second time. When I checked if it maybe switched storage locations, that option was no longer available. This too, is not the first t...
  • 168 Views
  • 0 replies
  • 1 likes
  • 168 Views
  • 0 replies
  • 1 likes

Superuser Contribution Bluetooth problem

Good evening everybody. I would like to know why spotify automatically starts when my Samsung Galaxy j7 is connected to my car radio pionneer and in my kia audio system... Is there a possibility to undo this.. Thank you

  • Casual Listener
  • Good evening everybody. I would like to know why spotify automatically starts when my Samsung Galaxy j7 is connected to my car radio pionneer and in my kia audio system... Is there a possibility to u...
  • Dasboot62
  • Casual Listener
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Je n'arrive pas à me connecter à mon compte spotify family depuis mon android

Bonjour, Je n'arrive pas à me connecter à mon compte spotify family depuis mon android. Il s'agit bien de mon nom d'utilisateur mais mon android (huawei) ne reonnaît pas mon abonnement et j'ai perdu toutes mes playlist, albums, etc... je suis d'aille...

  • Newbie
  • Bonjour,  Je n'arrive pas à me connecter à mon compte spotify family depuis mon android. Il s'agit bien de mon nom d'utilisateur mais mon android (huawei) ne reonnaît pas mon abonnement et j'ai...
  • 610 Views
  • 0 replies
  • 0 likes
  • 610 Views
  • 0 replies
  • 0 likes

Like with heart button and Add with plus button

I've used Spotify with freemium until last night, and purchased premium plan this morning.I remember there was heart button when I play the radio before, but after the purchaing premium plan the heart button disappeared and replaced by "+" button.The...

  • Newbie
  • I've used Spotify with freemium until last night, and purchased premium plan this morning. I remember there was heart button when I play the radio before, but after the purchaing premium plan the he...
  • 706 Views
  • 0 replies
  • 0 likes
  • 706 Views
  • 0 replies
  • 0 likes

Problems downloading songs in a playlist

I have a playlist and it was working fine...now i added a song to the playlist but the download didn't happen. I removed the download from all the songs in the playlist and now i lost every song saved in the playlist and i can't start the download ag...

  • Newbie
  • I have a playlist and it was working fine...now i added a song to the playlist but the download didn't happen. I removed the download from all the songs in the playlist and now i lost every song save...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes