Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111593 Views

26 replies

3 likes

  • 111593 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224575 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224575 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581929 Views

79 replies

3 likes

  • 581929 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478951 Views

577 replies

40 likes

Account
Free
  • 478951 Views
  • 577 replies
  • 40 likes

Premature download limit reached

I've searched through the boards and haven't found an answer. I am getting the downlad limit error at 272 songs with a 3,333 limit. Yes, I have storage room on my SD. Any help appreciated.

Newbie

I've searched through the boards and haven't found an answer. I am getting the downlad limit error at 272 songs with a 3,333 limit. Yes, I have storage room on my SD. Any help appreciated.

Joe

Community Legend

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Solved!! Stuck in offline mode

My Android phone got stuck in Offline mode for few days. Changing WiFi, reseting phone, loging out and back in didn't help. I tried to reinstall application and then it let me login and download list of playlists and songs and again says it is in off...

Casual Listener

My Android phone got stuck in Offline mode for few days. Changing WiFi, reseting phone, loging out and back in didn't help. I tried to reinstall application and then it let me login and download list...

Joe

Community Legend

37756 Views

3 replies

0 likes

  • 37756 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium SD Card

I have an sd card in my phone and after i reinstalled spotify it showed up and everything worked fine but after i downloaded a few songs suddenly it stopped downloading and in the settings there was no storage option anymore so i can't choose my sd c...

Casual Listener

I have an sd card in my phone and after i reinstalled spotify it showed up and everything worked fine but after i downloaded a few songs suddenly it stopped downloading and in the settings there was ...

simon_rumpl

Casual Listener

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

Slow download for offline on android.

I have needed to re-download my offline playlists and albums. This is very slow. I have 1400 tracks and it's taken overnight to do 400. I'm on good wifi and top spec sd card. Extreme quality is on and volume levelling is on too.Any solution to speed ...

Casual Listener

I have needed to re-download my offline playlists and albums. This is very slow. I have 1400 tracks and it's taken overnight to do 400. I'm on good wifi and top spec sd card. Extreme quality is on an...

Silverseagul

Casual Listener

902 Views

1 replies

2 likes

  • 902 Views
  • 1 replies
  • 2 likes

phone restarts after opening spotify

I have a samsung galaxy s7 and when i open my sportify every time the entire phone is restarting. this is only with spotify. any idea how i can fix this?

Casual Listener

I have a samsung galaxy s7 and when i open my sportify every time the entire phone is restarting. this is only with spotify. any idea how i can fix this? 

Joe

Community Legend

801 Views

3 replies

0 likes

  • 801 Views
  • 3 replies
  • 0 likes

Downloaded music disappears

Hi all,Recently I have this issue that downloaded albums all of a sudden become not downloaded again. Very annoying !I have a galaxy s5mini with an sd card, the card is set to contain all the spotify data.Anybody with the same problem ?ThanksHans

Newbie

Hi all, Recently I have this issue that downloaded albums all of a sudden become not downloaded again. Very annoying ! I have a galaxy s5mini with an sd card, the card is set to contain all the spo...

Joe

Community Legend

558 Views

2 replies

0 likes

  • 558 Views
  • 2 replies
  • 0 likes

Solved!! Re-downloading songs automatically

This is the 3rd year of this issue. I've had a Sony/iPhone/Samsung and OnePlus 3 in this timeframe and the issue is the same accross all of them.No matter what I do, Spotify downloads 3.6 GBs of music automatically even though I've switched it off an...

Casual Listener

This is the 3rd year of this issue. I've had a Sony/iPhone/Samsung and OnePlus 3 in this timeframe and the issue is the same accross all of them. No matter what I do, Spotify downloads 3.6 GBs of mu...

tetsuohiryu

Gig Goer

956 Views

1 replies

0 likes

  • 956 Views
  • 1 replies
  • 0 likes

No External Devices Refresh

With my Spotify on Android the external devices don't automatically refresh - if I leave my house and then come back none of my devices show up until I restart Spotify.

Newbie

With my Spotify on Android the external devices don't automatically refresh - if I leave my house and then come back none of my devices show up until I restart Spotify.

691 Views

0 replies

0 likes

  • 691 Views
  • 0 replies
  • 0 likes

Solved!! Premium not working

I paid for premium and am not getting any of the perks other than being able to download. Its been like this for a few days and I've tried many ways to fix it including logging out and re-installing the app. Don't know where to go from here but any h...

Casual Listener

I paid for premium and am not getting any of the perks other than being able to download. Its been like this for a few days and I've tried many ways to fix it including logging out and re-installing ...

josephreese1

Casual Listener

1270 Views

3 replies

0 likes

  • 1270 Views
  • 3 replies
  • 0 likes

Trouble Connecting on Wifi

Hello! I am running Spotify on my Android device (OnePlus 3) and I am using Lollipop. Over the last few days, I have been unable to connect to Spotify through WiFi on my phone. When I connect to WiFi, Spotify gives me an error saying there is 'No Int...

Casual Listener

Hello! I am running Spotify on my Android device (OnePlus 3) and I am using Lollipop. Over the last few days, I have been unable to connect to Spotify through WiFi on my phone. When I connect to WiFi...

Joe

Community Legend

816 Views

3 replies

0 likes

  • 816 Views
  • 3 replies
  • 0 likes

change of sequence in personal playlists

Hello,I can not believe it, is it true that it is not possible to change the sequence of songs on Android devices (App)???I mean every music player you can download for free is able to do it!It must be possible as it is mandatory to have it for my op...

Newbie

Hello, I can not believe it, is it true that it is not possible to change the sequence of songs on Android devices (App)??? I mean every music player you can download for free is able to do it! It...

Joe

Community Legend

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Not working

I downloaded Spotify onto my phone yesterday and it has not wanted to open not even once. It keeps force stopping and closing .

Casual Listener

I downloaded Spotify onto my phone yesterday and it has not wanted to open not even once. It keeps force stopping and closing .

Joe

Community Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Solved!! Music stops after 1,5 song

I have a Samsung Galaxy A3 and the latest version of Spotify. Ever since a couple weeks Spotify closes itself after 1,5 song which is to say the least frustrating. I have done a clean reinstall, emptied cache, gone in offline mode and back and am sti...

Casual Listener

I have a Samsung Galaxy A3 and the latest version of Spotify. Ever since a couple weeks Spotify closes itself after 1,5 song which is to say the least frustrating.   I have done a clean reinst...

Joe

Community Legend

1298 Views

4 replies

0 likes

  • 1298 Views
  • 4 replies
  • 0 likes

spotify não mostra que estou escutando via fone bluetooth

Faço o parelhamento do fone wirelles com o celular e vou para o spotify, ai quando estou escutando musicas não aparece em dispositivos o fone wirelles como dispositivo disponivel.

Newbie

Faço o parelhamento do fone wirelles com o celular e vou para o spotify, ai quando estou escutando musicas não aparece em dispositivos o fone wirelles como dispositivo disponivel.  

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

Downloading 300 songs each day

Hi Spotify, Every day when I open Spotify for the first time on my phone, it's starting to download approximately 300 songs. My offline library contains about 3200 songs. Is it normal for Spotify to redownload so many songs each day?

Newbie

Hi Spotify,   Every day when I open Spotify for the first time on my phone, it's starting to download approximately 300 songs. My offline library contains about 3200 songs. Is it normal f...

600 Views

0 replies

0 likes

  • 600 Views
  • 0 replies
  • 0 likes

Solved!! Problems when playing Spotify through Android Auto in Car

Have an issue with Android auto and not sure what the problem is. It only happens when my Phone (galaxy S7 with latest software) is connected by Bluetooth to my 2015 Ford Fiesta. Basically I can't use spotify in Android Auto. It just keeps playing fo...

Newbie

Have an issue with Android auto and not sure what the problem is.  It only happens when my Phone (galaxy S7 with latest software) is connected by Bluetooth to my 2015 Ford Fiesta.  Basicall...

SpotifyPhil13

Casual Listener

97274 Views

25 replies

3 likes

  • 97274 Views
  • 25 replies
  • 3 likes

como reproduzir músicas de todas as playlists em modo aleatório

Antes todas a minhas músicas, além de na playlist ficavam na aba músicas, porém ontem elas sumiram de lá e permanecem apenas nas playlists. Como faço para voltar? Obrigado.

Newbie

Antes todas a minhas músicas, além de na playlist ficavam na aba músicas, porém ontem elas sumiram de lá e permanecem apenas nas playlists. Como faço para voltar?   Obrigado.

Letidrag

Casual Listener

8492 Views

2 replies

6 likes

  • 8492 Views
  • 2 replies
  • 6 likes

Imported Playlist from windows media player not working

Imported a few playlists and the tracks show up but are greyed out. They shouldn't all be greyed out as even popular artists are on there lists and they are available on Spotify separately.When I press shuffle play, nothing happens.This is a link to ...

Regular

Imported a few playlists and the tracks show up but are greyed out. They shouldn't all be greyed out as even popular artists are on there lists and they are available on Spotify separately. When I...

Gydot

Regular

852 Views

2 replies

0 likes

  • 852 Views
  • 2 replies
  • 0 likes

Slow sync and download on Android

I have just upgraded to premium and have noticed that when syncing from pc to android over my wireless network it is extrememely slow, like 10 songs in 5 hours. I have a 20Mb connection and 300Mb wireless network in my house so i can rule that out. A...

Casual Listener

I have just upgraded to premium and have noticed that when syncing from pc to android over my wireless network it is extrememely slow, like 10 songs in 5 hours. I have a 20Mb connection and 300Mb wir...

chortlecat

Newbie

3292 Views

12 replies

4 likes

  • 3292 Views
  • 12 replies
  • 4 likes

Solved!! Subscription

So im aware of the difference between regular subscription and family subscription. I have the student discount. My question is how can i have my main account on my phone instead of my computer. I want to be able to shuffle on my phone but every time...

Casual Listener

So im aware of the difference between regular subscription and family subscription. I have the student discount. My question is how can i have my main account on my phone instead of my computer. I wa...

brandonperkins7

Casual Listener

1182 Views

3 replies

0 likes

  • 1182 Views
  • 3 replies
  • 0 likes