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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Ich kann meine premium vorteile nicht richtig nutzen

Ich habe mir eine 10 euro spotify codecard bei rewe gelauft und diese aktiviert.Nun kamn ich zwar songs offline hören und auch aussuchen welches ich hören möchte.Ich kann aber nicht zum vorherigen track schalten und auch nicht mitten in den titel rei...

Newbie

Ich habe mir eine 10 euro spotify codecard bei rewe gelauft und diese aktiviert.Nun kamn ich zwar songs offline hören und auch aussuchen welches ich hören möchte. Ich kann aber nicht zum vorherigen ...

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Can't play downloaded songs

Hello guys.I'm having a strange problem with my Spotify.I downloaded some songs on my SD card to listen to them offline, but they do not play (or they play for 20 seconds and stop).The download icon is green, and apparently everything is correct, but...

Casual Listener

Hello guys. I'm having a strange problem with my Spotify. I downloaded some songs on my SD card to listen to them offline, but they do not play (or they play for 20 seconds and stop). The dow...

253 Views

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Can't login and Premium dont work

Yesterday I bought Spotify Premium again, I downloaded some songs and this worked fantastic. But after I go outside and turned on offline mode it starts to getting worst. After 1 song it stops playing and it says I don't have premium. So I tried to l...

Casual Listener

Yesterday I bought Spotify Premium again, I downloaded some songs and this worked fantastic. But after I go outside and turned on offline mode it starts to getting worst. After 1 song it stops playin...

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Solved!! Complaint

I wish to make a complaint about the spotify service. Ever since i have started using the service i havent been able to enjoy the service due to when i download playlists some songs cut out half way through, some songs dont play at all. Its says they...

Newbie

I wish to make a complaint about the spotify service. Ever since i have started using the service i havent been able to enjoy the service due to when i download playlists some songs cut out half way ...

Nadia12314

Newbie

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Offline data gone

Dear spotify.Please help this is the 2nd time i lost all my offline data. Im android user and im very disappointed with spotify system and costumer service.Not only you dont have any real solution for this you not even provide profesional costumer ca...

Casual Listener

Dear spotify. Please help this is the 2nd time i lost all my offline data. Im android user and im very disappointed with spotify system and costumer service. Not only you dont have any real solut...

rachmandania

Casual Listener

363 Views

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Spotify Android TV - Segundo Plano

Hola, tengo una TV Sony modelo XBR-49X830C y ya no me permite reproducir Spotify en segundo plano, antes podía poner Spotify de fondo mientras estaba algún partido o algún canal de TV y ahora ya no. ¿Me podrían orientar por favor? Gracias!

Newbie

Hola, tengo una TV Sony modelo XBR-49X830C y ya no me permite reproducir Spotify en segundo plano, antes podía poner Spotify de fondo mientras estaba algún partido o algún canal de TV y ahora ya no. ...

988 Views

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Crowdfunding advertisements

I like the idea of paying for the service, so that artists receive some reimbursement for their investment, and some food on the table. But, I know that $15 is valuable to many people, so they are choosing to tolerate advertisements instead, that the...

Casual Listener

I like the idea of paying for the service, so that artists receive some reimbursement for their investment, and some food on the table. But, I know that $15 is valuable to many people, so they are ch...

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Cancel a download list...

Dear Spotify, I love your app so much, barely everything is well designed for music lovers. But there's one thing that make me very angry : THE DOWNLOAD LIST. I don't have 150gb data per month, and I see you coming with "huehue just turn off wifi boy...

Casual Listener

Dear Spotify,   I love your app so much, barely everything is well designed for music lovers. But there's one thing that make me very angry : THE DOWNLOAD LIST.   I don't have 150g...

Srygor

Casual Listener

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Superuser Contribution Downloads gone HELP

At home i downloaded a bunch of songs to play offline during my holliday. A out 15gb, all had green arrows beside them. Tonight ik tried to play them offline but a lot them were not available. After turning my phone (moto g5 plus) off and on all down...

Newbie

At home i downloaded a bunch of songs to play offline during my holliday. A out 15gb, all had green arrows beside them. Tonight ik tried to play them offline but a lot them were not available. After ...

Maria_B

Moderator

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Superuser Contribution Tarjeta SD

Spotify ya no detecta mi tarjeta SD, desde hace un par de días, otras aplicaciones como Netflix si la ven, pero Spotify ya no me deja descargar en la SD, la opción almacenamiento desapareció de la configuración

Newbie

Spotify ya no detecta mi tarjeta SD, desde hace un par de días, otras aplicaciones como Netflix si la ven, pero Spotify ya no me deja descargar en la SD, la opción almacenamiento desapareció de la co...

Maria_B

Moderator

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Superuser Contribution Android Behind the lyrics

My behind the lyrics isn't working even on the songs that I know have it? I have the option to turnn it off and on but nothing ever happens. Can anyone help me with this?

Casual Listener

My behind the lyrics isn't working even on the songs that I know have it? I have the option to turnn it off and on but nothing ever happens. Can anyone help me with this?

bford215

Casual Listener

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Stopping in the middle of a song?

Hello, I just wanted to say my spotfiy is stopping and kinda glitching in the middle of a track?Why is happening? And cha i fix it?

Casual Listener

Hello, I just wanted to say my spotfiy is stopping and kinda glitching in the middle of a track? Why is happening? And cha i fix it?

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Spotify closes when I receive notification

My Spotify closes after I receive a notification and I have to reopen app and start the song over.

Newbie

My Spotify closes after I receive a notification and I have to reopen app and start the song over.

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Solved!! Spotify does not see Chromecast Audio despite having a Premium account

Subject says it all. I also have a Nexus Player which has video Chromecast support and Spotify will see and cast to it just fine. The discussion on this Google discussion I started says that for some reason the Spotify app might see me as having a fr...

Casual Listener

Subject says it all. I also have a Nexus Player which has video Chromecast support and Spotify will see and cast to it just fine. The discussion on this Google discussion I started says tha...

Joe

Community Legend

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Can't save Playlist to SD Card

My Spotify Android app can't save any music to my SD card, even though there are over 11 GB free. The option to change where my music saves is disappearing and reappearing at random intervals. I have tried clearing my cache and reinstalling the app m...

Newbie

My Spotify Android app can't save any music to my SD card, even though there are over 11 GB free. The option to change where my music saves is disappearing and reappearing at random intervals. &nbsp...

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Problema con tarjeta SD

Spotify no puede cambiar el almacenamiento por que dice que hay un problema con la tarjeta SD y no me permite abrir la appTampoco se guardan las canciones que descargo

Newbie

Spotify no puede cambiar el almacenamiento por que dice que hay un problema con la tarjeta SD y no me permite abrir la app Tampoco se guardan las canciones que descargo

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Solved!! Edit/Rearrange Songs in Playlists

Android lacks the ability to rearrange songs in a playlist. I would prefer to edit my playlist on my android, where I use Spotify most, rather than having to edit on the desktop version. It's great for when I find a song and want to put in on the top...

Newbie

Android lacks the ability to rearrange songs in a playlist. I would prefer to edit my playlist on my android, where I use Spotify most, rather than having to edit on the desktop version. It's great f...

Joe

Community Legend

659 Views

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How long to play a track before it is countedas listened to?

This is a technical question about how Spotify counts a track as having been listened to.I read that in order for Spotify to pay an artists for 1 streaming of track, it has to play for at least 30 seconds...But how long do I have to listen to a track...

Music Fan

This is a technical question about how Spotify counts a track as having been listened to. I read that in order for Spotify to pay an artists for 1 streaming of track, it has to play for at least 30 ...

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Can't play offline songs and doesn't go to the next song

Hi, I have a Samsung S4, android version 4.4.2 and since last update spotify doesn't play offline songs and won't play the next song automatically. I tried re-installing it but didn't work.Any solution?

Newbie

Hi, I have a Samsung S4, android version 4.4.2 and since last update spotify doesn't play offline songs and won't play the next song automatically. I tried re-installing it but didn't work. Any solu...

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Spotify closes while using other apps

This has become such an annoyance to me lately. I tried just shrugging it off and thinking it will stop but it's getting ridiculous. I enjoy using Spotify but this is really making it hard to continue with Spotify. Literally every single time I use o...

Newbie

This has become such an annoyance to me lately. I tried just shrugging it off and thinking it will stop but it's getting ridiculous. I enjoy using Spotify but this is really making it hard to continu...

178 Views

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