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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6508 Views

0 replies

7 likes

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Solved!! Song Play History

Is there a way to see your complete play history on the app? Alternatively, if I were to log into my account on a desktop computer, would I be able to see my app's complete play list? I listened to this great song about a month or so ago, but can't r...

Newbie

Is there a way to see your complete play history on the app? Alternatively, if I were to log into my account on a desktop computer, would I be able to see my app's complete play list? I listened to t...

MattSuda

Spotify Star

730 Views

2 replies

0 likes

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Ayuda con el volumen! Se baja al segundo...

Hola! Todo funcionaba bien y de repente enpezo a funcionar mal. Cada vez que empieza una cancion suena fuerte y claro y al segundo se baja el volumen. Solo pasa usando bluethooth y con Spotify.... que puede ser?

Newbie

Hola! Todo funcionaba bien y de repente enpezo a funcionar mal. Cada vez que empieza una cancion suena fuerte y claro y al segundo se baja el volumen. Solo pasa usando bluethooth y con Spotify.... qu...

_8vry-20wjqzl

Newbie

78199 Views

11 replies

1 likes

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  • 11 replies
  • 1 likes

Solved!! All followed artists and music gone from library?

Happened earlier today after restarting my phone. All the songs and artists I had added to my library disappeared; however, it still says I'm following the artists in my profile info. When I listen to the music, it acts as if it's added to my library...

Casual Listener

Happened earlier today after restarting my phone. All the songs and artists I had added to my library disappeared; however, it still says I'm following the artists in my profile info. When I listen t...

AMetaLunchbox

Casual Listener

907 Views

2 replies

0 likes

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Wrong song order, songs queued multiple times when playing album

Using the Android app, I am trying to play the album "Sor: Six Bagatelles, Op. 43; 24 Progressive Pieces, Op.44" by the guitarist Jason Vieaux. It is impossible. It both mixes up the track order and adds tracks multiple times to the "Now Playing" lis...

Gig Goer

Using the Android app, I am trying to play the album "Sor: Six Bagatelles, Op. 43; 24 Progressive Pieces, Op.44" by the guitarist Jason Vieaux. It is impossible. It both mixes up the track order and ...

ClassicalGas

Gig Goer

1968 Views

8 replies

0 likes

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  • 0 likes

Newly followed playlists don't show up as public (even though setting is on)

version 8.4.3.479 armv7 on .Android 6.0.1 (galaxy note 5) Very recently, whenever I would start following a playlist, it would not show up under "public playlists" I have not used the desktop version in years, but re installed and checked to make sur...

Visitor

version 8.4.3.479 armv7 on .Android 6.0.1  (galaxy note 5)   Very recently, whenever I would start following a playlist, it would not show up under "public playlists" I have not used&nbsp...

553 Views

0 replies

1 likes

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  • 1 likes

Non funziona all'estero

Sono in Libano per lavoro e non mi fa cambiare paese nel profilo,come posso risolvere?

Newbie

Sono in Libano per lavoro e non mi fa cambiare paese nel profilo,come posso risolvere?

672 Views

0 replies

0 likes

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Solved!! Sync downloaded playlists

I have downloaded a playlist on Spotifys Android app. If the playlist gets updated, will my downloaded playlist automatically update as well?If not, is there a way such that i can make sure my downloaded playlist is up to date?

Newbie

I have downloaded a playlist on Spotifys Android app. If the playlist gets updated, will my downloaded playlist automatically update as well? If not, is there a way such that i can make sure my do...

kfcheong

Casual Listener

454 Views

1 replies

1 likes

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Problems with the Bass Sound

I'm having problems with the bass sound. This problem have ruined my Electronic and House musics. At first i thought that the problem was on my headphones, but the same thing happens if i connect on Bluetooth or even if a listening right trough the p...

Newbie

I'm having problems with the bass sound. This problem have ruined my Electronic and House musics. At first i thought that the problem was on my headphones, but the same thing happens if i connect on ...

689 Views

0 replies

2 likes

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Superuser Contribution Duda con descargas

Tengo un teléfono Android y un iPod, en ambos tengo instalado spotify pero sólo quiero descargar las canciones al iPod... es posible eso ? O automáticamente se actualizan a ambos.

Newbie

Tengo un teléfono Android y un iPod, en ambos tengo instalado spotify pero sólo quiero descargar las canciones al iPod... es posible eso ? O automáticamente se actualizan a ambos.

Maria_B

Moderator

308 Views

1 replies

0 likes

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Bluethooth connection problems

Hi , i use my Premium Spotify Account via my Samsung S4 /Android 5.0.1 and Bluetooth connections since months in my Car.But since the latest update to Spotify 8.4.1.846 armV7 , i can connect via Bluetooth but no Sound is available . I re-installed Sp...

Casual Listener

Hi , i use my Premium Spotify Account via my Samsung S4 /Android 5.0.1  and Bluetooth connections since months in my Car. But since the latest update to Spotify 8.4.1.846 armV7 , i can connect...

lcolling

Community Legend

404 Views

1 replies

0 likes

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Gramofon - Shuffle

For a long time, I have a problem with the turntable that I control the Android app. When shuffle playing a playlist, several songs are repeated in the queue. There was not a long time ago. Can this be fixed? well thank you

Roadie

For a long time, I have a problem with the turntable that I control the Android app. When shuffle playing a playlist, several songs are repeated in the queue. There was not a long time ago. Can this ...

lubos

Roadie

525 Views

2 replies

0 likes

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Not All Saved Songs Transferred To New Phone

I purchased a new phone, and I had no issues logging into my Spotify account. However, only a few of the songs I had saved are now on the new phone. I still have access to the older phone, so is there a way to get the rest of my saved songs on the ne...

Newbie

I purchased a new phone, and I had no issues logging into my Spotify account. However, only a few of the songs I had saved are now on the new phone. I still have access to the older phone, so is ther...

Joe

Community Legend

355 Views

1 replies

0 likes

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  • 1 replies
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Chromecast on Spotify acting strange.

A couple of weeks ago Spotify started acting strange when casting to Chromecast. I always need to restart the app for it to find my devices and if i start casting to one unit and then change to antoher ont the unit I used first is gone until I force ...

Gig Goer

A couple of weeks ago Spotify started acting strange when casting to Chromecast. I always need to restart the app for it to find my devices and if i start casting to one unit and then change to antoh...

siggethefirst

Casual Listener

1084 Views

3 replies

1 likes

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Superuser Contribution High high usage

I have wifi connected but spotify is still using a ton of my data... Can i fix that???

Newbie

I have wifi connected but spotify is still using a ton of my data... Can i fix that???

Maria_B

Moderator

356 Views

1 replies

0 likes

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Dowloaded playlist no longer downloaded?

So I've made this playlist for myself like 2 or 3 weeks ago, downloaded this playlist so I could listen to it offline or at least without using data, now all of a sudden I get a message from my provider that I've used all my monthly data, found out t...

Casual Listener

So I've made this playlist for myself like 2 or 3 weeks ago, downloaded this playlist so I could listen to it offline or at least without using data, now all of a sudden I get a message from my provi...

OptimuzKrice

Roadie

950 Views

3 replies

0 likes

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lost all my playlist!!! help!

I fell asleep listening to one of my playlist. Phone dies. Woke up put it on the charger. Go to my account and every song is gone. Try to log off and log back in. Credit card info is good. I tried going to my account it says premium. Tried to recover...

Newbie

I fell asleep listening to one of my playlist. Phone dies. Woke up put it on the charger. Go to my account and every song is gone. Try to log off and log back in. Credit card info is good. I tried go...

OptimuzKrice

Roadie

260 Views

1 replies

0 likes

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App crashes when i try to login

Im using the android app on my lg v20 and it crashes as soon as i enter my username and password and click login.Ive tried reinstalling the app and have reset my password. The app still crashes.

Newbie

Im using the android app on my lg v20 and it crashes as soon as i enter my username and password and click login. Ive tried reinstalling the app and have reset my password. The app still crashes.

OptimuzKrice

Roadie

544 Views

1 replies

0 likes

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Superuser Contribution Can't see playlists on Android Auto

When running Spotify on Android Auto and trying to see all my playlists the app closes.

Casual Listener

When running Spotify on Android Auto and trying to see all my playlists the app closes.

DRochaG

Casual Listener

1396 Views

7 replies

0 likes

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LOST OFFLINE SONGS

I've seen other similar posts about my problem but I don't think there's an effective solution yet. Every time I go offline, all my downloaded songs and albums go missing but the playlists i made and downloaded always remain. After opening the app ag...

Casual Listener

I've seen other similar posts about my problem but I don't think there's an effective solution yet. Every time I go offline, all my downloaded songs and albums go missing but the playlists i made and...

user-removed

Not applicable

6641 Views

17 replies

3 likes

Lost Offline Songs
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Solved!!Superuser Contribution Tinder won't link to account

So, I go to Edit Profile. Click the "Add to my account/Link to tinder". It goes to a loading wheel for a few seconds, and then a blank white screen forever.

Regular

So, I go to Edit Profile. Click the "Add to my account/Link to tinder". It goes to a loading wheel for a few seconds, and then a blank white screen forever.

Jemi

Spotify Legend

69099 Views

5 replies

7 likes

Tinder
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  • 5 replies
  • 7 likes