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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851976 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851976 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17635 Views
  • 3 replies
  • 0 likes
  • 17635 Views
  • 3 replies
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Premium Concerns

I have premium on my phone but when I downloaded Spotify on my tablet and signed in my premium didn't transfer over. Is it supposed to or can I only have premium for 1 device?

  • Newbie
  • I have premium on my phone but when I downloaded Spotify on my tablet and signed in my premium didn't transfer over. Is it supposed to or can I only have premium for 1 device?
  • Joe
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Spotify uses my internal memory also if I selected SD card in the options

Hi, although I've selected SD card to save my offline music, in addition to the memory rightly occupied by the music on my SD card, Spotify takes up a lot of space in my phone internal memory without reasons and the space occupied grows if I download...

  • Casual Listener
  • Hi, although I've selected SD card to save my offline music, in addition to the memory rightly occupied by the music on my SD card, Spotify takes up a lot of space in my phone internal memory without...
  • Joe
  • Community Legend
  • 4428 Views
  • 3 replies
  • 0 likes
  • 4428 Views
  • 3 replies
  • 0 likes

Volúmen

He cambiado mi movil a un samsung note 3 con els software de note 7. No puedo modificar el volúmen de la música. Si lo bajo del todo se queda en silencio, si le subo un punto automáticamente se escucha fuerte y aunque suba o baje el volúmen se escuch...

  • Casual Listener
  • He cambiado mi movil a un samsung note 3 con els software de note 7. No puedo modificar el volúmen de la música. Si lo bajo del todo se queda en silencio, si le subo un punto automáticamente se escuc...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

S5 plays but no sound from ford sync

got a new 2017 ford with sync my s5 connected and found spotify no problem for about 2 weeks but then it finds it and appears to play but no volume it works on other devices but not my car if i reinstall spotify do i have to find and download all my ...

  • Newbie
  • got a new 2017 ford with sync my s5 connected and found spotify no problem for about 2 weeks but  then it finds it and appears to play but no volume it works on other devices but not my car if i...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Sincronizar som do carro

Tenho um cruze e não consigo fazer o som do meu celular Moto maxx, sair no som do carro, o som não reconhece meu celular, o que pode ser?

  • Newbie
  • Tenho um cruze e não consigo fazer o som do meu celular Moto maxx, sair no som do carro, o som não reconhece meu celular, o que pode ser?
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant play my songs even with premium

I recently switched phones, premium still being charged but my phone won't play anything but shuffle??

  • Casual Listener
  • I recently switched phones, premium still being charged but my phone won't play anything but shuffle??
  • MonicaM_Bogota
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not playing selected album/artist/playlist's songs

Free version on my Android phone (Samsung Galaxy S5 Neo) When I click shuffle play on an album or artist's playlist, it plays suggested songs instead of what is in the list (sometimes it is the right one - possible radio?). Whenever I shuffle through...

  • Newbie
  • Free version on my Android phone (Samsung Galaxy S5 Neo)   When I click shuffle play on an album or artist's playlist, it plays suggested songs instead of what is in the list (sometimes it is ...
  • MonicaM_Bogota
  • Roadie
  • 1989 Views
  • 1 replies
  • 0 likes
  • 1989 Views
  • 1 replies
  • 0 likes

Mobile App - Playback Controls

After a recent update, I no longer see any playback controls for the Spotify app. When I start a radio or a song, the music plays, but I am no longer greeted with an album cover or the standard play/pause skip and previous (I am currently using premi...

  • Newbie
  • After a recent update, I no longer see any playback controls for the Spotify app. When I start a radio or a song, the music plays, but I am no longer greeted with an album cover or the stan...
  • 623 Views
  • 0 replies
  • 0 likes
  • controls
    Cover Images
    Mobile
    Play Button
    problem
  • 623 Views
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Only shuffle, no exact songs

A quite long time i have this problem and haven't found a solution yet (Hopefully you can help). If I click on a Playlist and want to listen to a specific song, but it only allows me to shuffle. I searched about a lot of things; I have an internet co...

  • Newbie
  • A quite long time i have this problem and haven't found a solution yet (Hopefully you can help). If I click on a Playlist and want to listen to a specific song, but it only allows me to shuffle. I se...
  • dinomight
  • Spotify Star
  • 1344 Views
  • 1 replies
  • 0 likes
  • 1344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something is deleting downloaded songs

Hey there,For some reason i keep loosing downloaded songs on my smartphone. I don't delete them on my own, but one to two days after downloading several albums there is only a fraction of the songs left. For example i downloaded both albums of all fa...

  • Casual Listener
  • Hey there, For some reason i keep loosing downloaded songs on my smartphone. I don't delete them on my own, but one to two days after downloading several albums there is only a fraction of the songs...
  • Bloqbreaker
  • Casual Listener
  • 554 Views
  • 3 replies
  • 0 likes
  • 554 Views
  • 3 replies
  • 0 likes

Spotify is closing

When i try to listening the music, 1-2 minute later. Its suddenly closes. What should i do? I load again. But everything same.

  • Casual Listener
  • When i try to listening the music, 1-2 minute later. Its suddenly closes. What should i do? I load again. But everything same.
  • Maas_
  • Casual Listener
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

All saved tracks suddenly dissapeared

Hello, one day morning i run my Spotify Premium and under my account was everything deleted. No saved tracks, no playlist, everything like in new account. Can anybody help me find solution? No change if i run it on PC or mobile. Thanks,

  • Newbie
  • Hello,   one day morning i run my Spotify Premium and under my account was everything deleted. No saved tracks, no playlist, everything like in new account. Can anybody help me find solution? ...
  • Nico
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Kendini kapatıyor

Dün Premium yaptım. Dünden beri sürekli kendi kendine kapanıyor. Şarkı dinlerken birden kapatıyor kendini. Hata bile vermiyor. Ne yapacağım şimdi ben?

  • Casual Listener
  • Dün Premium yaptım. Dünden beri sürekli kendi kendine kapanıyor. Şarkı dinlerken birden kapatıyor kendini. Hata bile vermiyor. Ne yapacağım şimdi ben?
  • 224 Views
  • 0 replies
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  • 224 Views
  • 0 replies
  • 0 likes

Shuffle playlists

Since a few weeks I can't seem to shuffle among multiple playlists. Before there was a button like ALL TRACKS right above the root playlist. In the current version 7.90 it has been replaced by FILTER. Only shuffling per separate playlist seems to be ...

  • Casual Listener
  • Since a few weeks I can't seem to shuffle among multiple playlists. Before there was a button like ALL TRACKS right above the root playlist. In the current version 7.90 it has been replaced by FILTER...
  • Steg
  • Regular
  • 239 Views
  • 3 replies
  • 3 likes
  • 239 Views
  • 3 replies
  • 3 likes

Solved!! Shuffle the only option

I am not the first, but I find it frustrating that when bringing up many features such as an album, playlist, etc. The only option for playing it back is "Shuffle." As someone pointed out sometimes you want to hear it from start - to -finish. This is...

  • Regular
  • I am not the first, but I find it frustrating that when bringing up many features such as an album, playlist, etc. The only option for playing it back is "Shuffle." As someone pointed out sometimes y...
  • Steg
  • Regular
  • 336 Views
  • 2 replies
  • 0 likes
  • shuffle
  • 336 Views
  • 2 replies
  • 0 likes

Cannot play songs by a particular band (Enter Shikari)

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial. I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (https://play.spotify.com/album/0ZlStJI60o8oHlSwQpmkfH) However, wh...

  • Casual Listener
  • Hi, I just signed up to Spotify and am trying out the 60-day Premium trial.   I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (h...
  • Ibonsall14
  • Gig Goer
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lose saved music

I'm using Spotify on a rooted phne. Every time I update to the latest version of my rom I lose all of my saved music and have to download it again. Is there any way to keep my downloaded music? Is it still taking up space on my drive even though Spot...

  • Music Fan
  • I'm using Spotify on a rooted phne. Every time I update to the latest version of my rom I lose all of my saved music and have to download it again. Is there any way to keep my downloaded music? Is it...
  • Maria_B
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Days to go online count down

Hi All, My Spotify App on my android 7.0 device is counting down the days that I need to go online although I go online everyday and was online a few minutes ago. I just cleared all the data/ cached data & un-installed the App & re-installed the App....

  • Casual Listener
  • Hi All, My Spotify App on my android 7.0 device is counting down the days that I need to go online although I go online everyday and was online a few minutes ago. I just cleared all the data/ cached ...
  • Joe
  • Community Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Logging in problems

My account won't let me log in on email address. When i try and log in it says that my account isn't connected to facebook when i'm not trying to log on with facebook. I've tried connecting my spotify account with my facebook on your website for 2 an...

  • Newbie
  • My account won't let me log in on email address. When i try and log in it says that my account isn't connected to facebook when i'm not trying to log on with facebook.  I've ...
  • Joe
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Can't download using cellular

I need help. I can't download using cellular. On my settings, the download using cellular is already on/green.

  • Newbie
  • I need help. I can't download using cellular. On my settings, the download using cellular is already on/green.
  • Joe
  • Community Legend
  • 1371 Views
  • 2 replies
  • 0 likes
  • 1371 Views
  • 2 replies
  • 0 likes