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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14668 Views
  • 54 replies
  • 17 likes
  • 14668 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864546 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864546 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23307 Views
  • 3 replies
  • 0 likes
  • 23307 Views
  • 3 replies
  • 0 likes

Música chiando ao tocar - Music Play Error

Olá.. Estou tendo um problema ao executar algumas músicas. Algumas músicas não reproduzem corretamente, elas ficam chiando como uma estação de tv ou rádio fora do ar.. Porém em tablet ou desktop eu consigo executar normalmente, apenas em celulares an...

  • Casual Listener
  • Olá.. Estou tendo um problema ao executar algumas músicas. Algumas músicas não reproduzem corretamente, elas ficam chiando como uma estação de tv ou rádio fora do ar.. Porém em tablet ou desktop eu c...
  • brfei
  • Newbie
  • 3286 Views
  • 6 replies
  • 3 likes
  • 3286 Views
  • 6 replies
  • 3 likes

Collaborative playlist

Hi all,is there any specific way to follow related to the ability of adding a track to a playlist owned by me ?I mean, I have a collaborative playlist and one of my follower can't add a track to it (can see and play tracks in it but can't add).Let me...

  • Casual Listener
  • Hi all, is there any specific way to follow related to the ability of adding a track to a playlist owned by me ? I mean, I have a collaborative playlist and one of my follower can't add a trac...
  • IvanL2
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

local songs in playlist cant be deleted

i have put 2 local song files in my playlist but decided to delete them a while ago. When i'm looking at the playlist on my phone the local songs are still there, but greyed out. how do i delete these from my phone (galaxy s7)?

  • Newbie
  • i have put 2 local song files in my playlist but decided to delete them a while ago. When i'm looking at the playlist on my phone the local songs are still there, but greyed out. how do i delete thes...
  • Joe
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Can't open Genius Behind the Lyrics

I can't open the genius lyrics. The button doesn't show up

  • Newbie
  • I can't open the genius lyrics. The button doesn't show up
  • Joe
  • Community Legend
  • 708 Views
  • 1 replies
  • 1 likes
  • 708 Views
  • 1 replies
  • 1 likes

it erases all the offline music once in a while

I have a family acount and once in a while i lose all the offline music and naturaly i realise that when i need it. And the i dont have it. I pay for it. If it was to use the the mobile data i wouldnt pay for it.A realy unsatisfied costumer

  • Casual Listener
  • I have a family acount and once in a while i lose all the offline music and naturaly i realise that when i need it. And the i dont have it. I pay for it. If it was to use the the mobile data i wouldn...
  • guilhermecos
  • Casual Listener
  • 324 Views
  • 2 replies
  • 1 likes
  • 324 Views
  • 2 replies
  • 1 likes

Superuser Contribution Chromecast Audio's don't show on Samsung Galaxy S7

Hello everyone, I'm having a strange issue. As a private smart phone i use a samsung galaxy S7. As a work phone I use a Galaxy A5. On my S7 Spotify Connect does not show my chromecast audio in the device list when I arrive at home. When running spoti...

  • Regular
  • Hello everyone,   I'm having a strange issue. As a private smart phone i use a samsung galaxy S7. As a work phone I use a Galaxy A5.    On my S7 Spotify Connect  does not show ...
  • DualDevil
  • Regular
  • 2169 Views
  • 13 replies
  • 3 likes
  • 2169 Views
  • 13 replies
  • 3 likes

Can't sync local files

Hi there, I have a local copy of Bad Self Portraits by Lake Street Dive, because the copy on Spotify sounds terrible (major compression). Obviously, the better solution would be for Spotify to fix that, but in the meantime I just want to listen to my...

  • Visitor
  • Hi there,   I have a local copy of Bad Self Portraits by Lake Street Dive, because the copy on Spotify sounds terrible (major compression). Obviously, the better solution would be for Spo...
  • Joe
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Previous song displayed in the car

Hi,I have the last version of Spotify on a OnePlus X with LineageOS (Nougat 7.1.2). When I put music through bluetooth in my car (Seat Leon 2016), it is always the title of the previous song that is displayed on the screen instead of the current one....

  • Casual Listener
  • Hi, I have the last version of Spotify on a OnePlus X with LineageOS (Nougat 7.1.2).   When I put music through bluetooth in my car (Seat Leon 2016), it is always the title of the previous so...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Android Auto: Are downloaded songs being played?

Hi there,I use Spotify on Android Auto in a Skoda Rapid (Android Auto built in).When not on wifi I listen to downloaded songs on Spotify most of the time - so in the car I want to hear downloaded songs.Sadly on Android Auto you cannot see if a song i...

  • Regular
  • Hi there, I use Spotify on Android Auto in a Skoda Rapid (Android Auto built in). When not on wifi I listen to downloaded songs on Spotify most of the time - so in the car I want to hear downloaded...
  • 773 Views
  • 0 replies
  • 6 likes
  • android auto
    offline mode
  • 773 Views
  • 0 replies
  • 6 likes

Solved!!Superuser Contribution Downloaded songs stop playing and cause spotify to just load.

Hey,Need a little help I have been having this problem for a while I had a glaxay S7 and I have upgraded to the S8 and the problem still happens. So I download my songs I have enough space and I'm not at the song cap. The song will play like 20-40 se...

  • Casual Listener
  • Hey, Need a little help I have been having this problem for a while I had a glaxay S7 and I have upgraded to the S8 and the problem still happens. So I download my songs I have enough space and I'...
  • Ghost13
  • Casual Listener
  • 9702 Views
  • 2 replies
  • 0 likes
  • 9702 Views
  • 2 replies
  • 0 likes

Imported Songs in my Musiclist

Hey guys ive got a problem:i imported my own music list to the spotify list and somehow i cant play all songs who got imported to the Spotify playlist. I wanted to delete them but no chance, it doesnt work for me.My Question now is how i can delete t...

  • Newbie
  • Hey guys ive got a problem: i imported my own music list to the spotify list and somehow i cant play all songs who got imported to the Spotify playlist. I wanted to delete them but no chan...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

My music is cleared every time i open the application

Every time I open the application in offline mode or without internet the session is closed and the downloaded songs are deleted

  • Newbie
  • Every time I open the application in offline mode or without internet the session is closed and the downloaded songs are deleted 
  • primehaole
  • Casual Listener
  • 701 Views
  • 2 replies
  • 3 likes
  • Android
    Dowload list problem erased
    Offline Access
  • 701 Views
  • 2 replies
  • 3 likes

Spotify Plays Over Phone Calls

I'm having an issue where Spotify doesn't pause music playing during phone calls. I have a Samsung Galaxy S6 Edge+. I don't see any option for this in settings and other audio apps behave correctly.

  • Casual Listener
  • I'm having an issue where Spotify doesn't pause music playing during phone calls.  I have a Samsung Galaxy S6 Edge+.  I don't see any option for this in settings and other audio apps behave...
  • kmmaher
  • Newbie
  • 2705 Views
  • 20 replies
  • 5 likes
  • 2705 Views
  • 20 replies
  • 5 likes

Playlist + Songs

Why are not the songs from the playlists listed individually under "Songs"?

  • Newbie
  • Why are not the songs from the playlists listed individually under "Songs"?
  • MichD
  • Regular
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Dangerous Android Bluetooth Auto Resume

Spotify will not STOP autoresume play at WRONG times in Vehicle. It does not autoresume when the car is started. It autoresumes after a Bluetooth phone call is completed. I. E. driving along in silence, then a phone call (incoming or outgoing) hang u...

  • Newbie
  • Spotify will not STOP autoresume play at WRONG times in Vehicle. It does not autoresume when the car is started. It autoresumes after a Bluetooth phone call is completed. I. E. driving along in silen...
  • user-removed
  • Not applicable
  • 2335 Views
  • 3 replies
  • 9 likes
  • autoplay
    bluetooth
    driving
    safety
  • 2335 Views
  • 3 replies
  • 9 likes

spotify stops after every song because don't finish the song or continue playing

my sptotify stops after every song, online, offline, shuffle play, repeat play. after clear install, clear data, i try all, i open my acount in 2 device, i can see that spotify don't finish the song, 2 second left to finish the song, so. i open on th...

spotify1.png spotify.png
  • Casual Listener
  • my sptotify stops after every song, online, offline, shuffle play, repeat play. after clear install, clear data, i try all, i open my acount in 2 device, i can see that spotify don't finish the song,...
  • manunoly
  • Casual Listener
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Cant find song that appears in browser

As seen in the attached file, this song is on spotify browser version. I can't seem to find it using the app and can't listen to the song. Any way to fix this, or is it intentional?

  • Newbie
  • As seen in the attached file, this song is on spotify browser version. I can't seem to find it using the app and can't listen to the song. Any way to fix this, or is it intentional?
  • detective889
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Exchanging playlist between family accounts

My wife and I are on your family account. I have a playlist that I wanted to share with her. However when I tried nothing happened. Can we exchange music on the family plan?

  • Newbie
  • My wife and I are on your family account. I have a playlist that I wanted to share with her. However when I tried nothing happened. Can we exchange music on the family plan?
  • Joe
  • Community Legend
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android app crashing

My Android Spotify app crashes when I use it. I have a Samsung Galaxy S7 with the latest updates of Android and Spotify but it is nearly impossible to use the app. The app crashes, the phone freezes, music stops playing, the app needs 2 minutes to st...

  • Newbie
  • My Android Spotify app crashes when I use it.  I have a Samsung Galaxy S7 with the latest updates of Android and Spotify but it is nearly impossible to use the app. The app crashes, the phone f...
  • DeniChaniago
  • Newbie
  • 291 Views
  • 3 replies
  • 0 likes
  • 291 Views
  • 3 replies
  • 0 likes

Trouble with downloaded songs

Hi! I dowloaded a lot of songs to listen offline. But there is a problem, suddenly some of them are vanished and I have to download it again. What should I do?

  • Casual Listener
  • Hi! I dowloaded a lot of songs to listen offline. But there is a problem, suddenly some of them are vanished and I have to download it again. What should I do?
  • Jacob
  • Community Legend
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes