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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6067 Views

0 replies

7 likes

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Can't open context menu because I'm "offline"

Every time I try to queue songs spotify claims that I am offline and can therefore not open the context menu, which, in itself is completely absurd, why not? However, even if this was an actual feature, I am obviously not offline since the song I am ...

Casual Listener

Every time I try to queue songs spotify claims that I am offline and can therefore not open the context menu, which, in itself is completely absurd, why not? However, even if this was an actual featu...

mnsc

Gig Goer

617 Views

2 replies

1 likes

bug
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  • 1 likes

Playlist shows as "loading" and unable to open,edit,delete etc

Dear,Due to a lack of direct support from Spotify I'll try it here.For a couple of weeks I have a playlist called "Loading..." (Laden... in Dutch) on my Android phone. This used to be the "Avondspits" playlist from Spotify Netherlands which I followe...

Casual Listener

Dear, Due to a lack of direct support from Spotify I'll try it here. For a couple of weeks I have a playlist called "Loading..." (Laden... in Dutch) on my Android phone. This used to be the "Avonds...

Joe

Community Legend

499 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Huawei P8 - Spotify crashes frequently when browsing webpages, taking phone calls + other activities

Spotify crashes all the time when I'm browsing random webpages, using Facebook, when I pause it to take a phone call, disconnecting headphones and using the play/pause button on my headphones.

Casual Listener

Spotify crashes all the time when I'm browsing random webpages, using Facebook, when I pause it to take a phone call, disconnecting headphones and using the play/pause button on my headphones.

dougal-cam95

Casual Listener

548 Views

2 replies

0 likes

  • 548 Views
  • 2 replies
  • 0 likes

Can't sync local files

Hi there, I have a local copy of Bad Self Portraits by Lake Street Dive, because the copy on Spotify sounds terrible (major compression). Obviously, the better solution would be for Spotify to fix that, but in the meantime I just want to listen to my...

Visitor

Hi there,   I have a local copy of Bad Self Portraits by Lake Street Dive, because the copy on Spotify sounds terrible (major compression). Obviously, the better solution would be for Spo...

Joe

Community Legend

429 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Latest version doesn't let me save my music to sd card

This latest version doesn't have the option to let me choose where to save my music. I have the LG Magna, and don't know why I can't save my music on SD card HELP!

Newbie

This latest version doesn't have the option to let me choose where to save my music. I have the LG Magna, and don't know why I can't save my music on SD card HELP!

niederrheinr

Newbie

419 Views

2 replies

0 likes

  • 419 Views
  • 2 replies
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Superuser Contribution Names of local songs display as "loading..."

A number of my local songs show up as "loading..." when I download them to my phone, and the album shows up as unknown album, rather than what is in their meta tag. I tried uninstalling and reinstalling the app a few times, and there was no change. T...

Newbie

A number of my local songs show up as "loading..." when I download them to my phone, and the album shows up as unknown album, rather than what is in their meta tag. I tried uninstalling and reinstall...

Maria_B

Moderator

435 Views

1 replies

0 likes

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  • 1 replies
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Where has my Up Next gone?

I have Spotify Premium and for the past month or so I haven't been able to find Up Next on my list of song options. I'm not tech-savvy and I have no idea what to do! Somebody please help me!

Casual Listener

 I have Spotify Premium and for the past month or so I haven't been able to find Up Next on my list of song options. I'm not tech-savvy and I have no idea what to do! Somebody please help me!

samuraistar05

Casual Listener

426 Views

2 replies

0 likes

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  • 2 replies
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Sauvegarde carte sd

Bonjour,De points à déplorer je suis français et quand je demande l'assistance de la communauté ou je tombe forcément sur une page en anglais où est la Communauté française où est la logique comment on fait pour aider une personne qui a 80 ans et qui...

Casual Listener

Bonjour, De points à déplorer je suis français et quand je demande l'assistance de la communauté ou je tombe forcément sur une page en anglais où est la Communauté française où est la logique commen...

PG35

Newbie

618 Views

3 replies

1 likes

  • 618 Views
  • 3 replies
  • 1 likes

Imported Songs in my Musiclist

Hey guys ive got a problem:i imported my own music list to the spotify list and somehow i cant play all songs who got imported to the Spotify playlist. I wanted to delete them but no chance, it doesnt work for me.My Question now is how i can delete t...

Newbie

Hey guys ive got a problem: i imported my own music list to the spotify list and somehow i cant play all songs who got imported to the Spotify playlist. I wanted to delete them but no chan...

338 Views

0 replies

0 likes

  • 338 Views
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Music

All of my music got deleted two times, just a couple of playlists got saved, need help

Casual Listener

All of my music got deleted two times, just a couple of playlists got saved, need help

Tom

Community Legend

446 Views

3 replies

0 likes

  • 446 Views
  • 3 replies
  • 0 likes

Playlist + Songs

Why are not the songs from the playlists listed individually under "Songs"?

Newbie

Why are not the songs from the playlists listed individually under "Songs"?

MichD

Regular

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Downloaded playlist continues to disappear

I've spent a decent amount of time researching this issue in the Spotify community and elsewhere and I've tried all of the solutions suggested to no avail. I have Spotify Premium. I download songs to my SD card which has 157+ GB of available storage....

Newbie

I've spent a decent amount of time researching this issue in the Spotify community and elsewhere and I've tried all of the solutions suggested to no avail.   I have Spotify Premium.  I do...

fmtv

Music Fan

554 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Downloads disapear

Som time aftee i download my playlist it disapears, its still on my sd-card but doesn't work offline. Anyone knows why?

Newbie

Som time aftee i download my playlist it disapears, its still on my sd-card but doesn't work offline. Anyone knows why?

ZullyB

Roadie

360 Views

1 replies

1 likes

  • 360 Views
  • 1 replies
  • 1 likes

spotify stops after every song because don't finish the song or continue playing

my sptotify stops after every song, online, offline, shuffle play, repeat play. after clear install, clear data, i try all, i open my acount in 2 device, i can see that spotify don't finish the song, 2 second left to finish the song, so. i open on th...

Casual Listener

my sptotify stops after every song, online, offline, shuffle play, repeat play. after clear install, clear data, i try all, i open my acount in 2 device, i can see that spotify don't finish the song,...

manunoly

Casual Listener

583 Views

1 replies

0 likes

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Superuser Contribution Awesome, redownloading everything again

One hour before I go on holiday for a few weeks. Just great.It definitely coincided with reaching the song limit. I removed some albums I hardly listen to, so that I am under the limit and after restarting my phone, it started to redownload all songs...

Visitor

One hour before I go on holiday for a few weeks. Just great. It definitely coincided with reaching the song limit. I removed some albums I hardly listen to, so that I am under the limit and after ...

Maria_B

Moderator

315 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Problème de télechargement

J'ai Spotify premium et j'ai telechargé plusieurs musiques et playlist, cependant à chaque fois elles se detelechargent...je suis donc obligée d'attendre et de les retélécharger avec un accès Wi-Fi. Que faire ?

Newbie

J'ai Spotify premium et j'ai telechargé plusieurs musiques et playlist, cependant à chaque fois elles se detelechargent...je suis donc obligée d'attendre et de les retélécharger avec un accès Wi-Fi. ...

Eni

Moderator

11071 Views

5 replies

1 likes

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  • 1 likes

Lot of issues

I'm having some very annoying issues with spotify.Evertime a song ends it refuses to play the next song, into i open the app, then suddenly it works again.Also it randomly decoders l decides to pause or freeze during songs, and some songs it even ref...

Regular

I'm having some very annoying issues with spotify. Evertime a song ends it refuses to play the next song, into i open the app, then suddenly it works again. Also it randomly decoders l decides to p...

Xavio

Regular

580 Views

4 replies

0 likes

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Superuser Contribution Sort after date added not working

Hi! Recently I have had problems with sorting after date added in playlists that have over 1k songs, it doesnt sort after date, it just appears random..... the problem only appears on my Android phone (Nexus 6P with Android 7.1.2), it works ok on my ...

Casual Listener

Hi!   Recently I have had problems with sorting after date added in playlists that have over 1k songs, it doesnt sort after date, it just appears random..... the problem only appears on m...

Hes

Casual Listener

603 Views

2 replies

0 likes

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Exchanging playlist between family accounts

My wife and I are on your family account. I have a playlist that I wanted to share with her. However when I tried nothing happened. Can we exchange music on the family plan?

Newbie

My wife and I are on your family account. I have a playlist that I wanted to share with her. However when I tried nothing happened. Can we exchange music on the family plan?

Joe

Community Legend

411 Views

2 replies

0 likes

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Solved!! Removing Recommended Songs for my playlist?

I am a Free user and it's driving me nuts that I listen to some songs in any playlist I got and, all of a sudden, it changes to Recommended Songs for that playlist.**bleep**, I don't want that. I wanna listen to my actual playlist. Is there a way to ...

Newbie

I am a Free user and it's driving me nuts that I listen to some songs in any playlist I got and, all of a sudden, it changes to Recommended Songs for that playlist. **bleep**, I don't want that. I w...

Joe

Community Legend

52328 Views

3 replies

3 likes

  • 52328 Views
  • 3 replies
  • 3 likes