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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Tracks in playlist starting part way through on samsung S7

Been having an issue over the past couple of weeks with Spotify starting tracks a decent portion through the track (60%+ through). I only listen to spotify passively when commuting or cooking etc so havent paid enough attention to pin down a pattern....

  • Music Fan
  • Been having an issue over the past couple of weeks with Spotify starting tracks a decent portion through the track (60%+ through). I only listen to spotify passively when commuting or cooking etc so ...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Mis listas no se mantienen descargadas en la sd

Hola, buen dia.Ultimamente en mi celular LG Xcam, no puedo mantener guardadas mis listas de reproduccion y el tipo de almacenamiento se cambia solo de memoria SD a memoria interna y dejan de estar descargadas mis listas. El problema es que llevo mese...

  • Casual Listener
  • Hola, buen dia. Ultimamente en mi celular LG Xcam, no puedo mantener guardadas mis listas de reproduccion y el tipo de almacenamiento se cambia solo de memoria SD a memoria interna y dejan de estar ...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Intent to start Spotify for Fire TV on Player activity?

Or, if impossible, bring running activity to the front?Hopefully the forum is right, thanks in advance.

  • Casual Listener
  • Or, if impossible, bring running activity to the front? Hopefully the forum is right, thanks in advance.
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

No lock screen controls at all since the latest Samsung galaxy 7 edge update!

Since the latest Samsung update on my 7 edge. There are no more lockscreen controls at all.. Please help. I don't have it on battery saver either.

  • Newbie
  • Since the latest Samsung update on my 7 edge. There are no more lockscreen controls at all.. Please help. I don't have it on battery saver either.
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify album art on lock screen. Samsung Galaxy S7

Hi, does anyone know how to get the album art to show on the lock screen?. Was working fine on my Samsung Galaxy S4. Upgraded to an S7 and doesn't work. The app is working properly just this seems to have either been removed or is not working.

  • Newbie
  • Hi, does anyone know how to get the album art to show on the lock screen?.   Was working fine on my Samsung Galaxy S4. Upgraded to an S7 and doesn't work.    The app is working pro...
  • Alfredo
  • Roadie
  • 4053 Views
  • 1 replies
  • 0 likes
  • 4053 Views
  • 1 replies
  • 0 likes

Solved!! Doesn't work on background / No funciona en segundo plano

HI! the problem is that, when I want to use other app or just go to my android home screen, Spotify close it self and the music stop, I can`t find the solution, and I don't know if it's a problem with the device or just the Spotify Client. Hola! El p...

  • Casual Listener
  • HI! the problem is that, when I want to use other app or just go to my android home screen, Spotify close it self and the music stop, I can`t find the solution, and I don't know if it's a problem wit...
  • Gabyborro
  • Newbie
  • 14292 Views
  • 6 replies
  • 0 likes
  • autoclose
    background
    doesn't work
    minimizar
    minimize
    no funciona
    segundo plano
  • 14292 Views
  • 6 replies
  • 0 likes

Connected to Facebook and my songs disappeared

So I've been using my spotify for a while but I've never connected to Facebook and when I did it created new playlists that I had never seen, all my songs were erased (not deleted because when i checked the deleted cache they weren't there). I have a...

  • Newbie
  • So I've been using my spotify for a while but I've never connected to Facebook and when I did it created new playlists that I had never seen, all my songs were erased (not deleted because when i chec...
  • itu_
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

No puedo conectarme a internet

Buen día.No puedo conectarme a Internet con spotify, bien puedo durar 2 horas viendo vídeos en youtube o facebook pero si entro spotify me desconecta del wifi.

  • Newbie
  • Buen día. No puedo conectarme a Internet con spotify, bien puedo durar 2 horas viendo vídeos en youtube o facebook pero si entro spotify me desconecta del wifi.
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Next Song in Queue Disappears with Bluetooth

Recently, I have noticed that when I turn on my car and connect my device via bluetooth to continue listening to my music, the next song in my queue disappears. An example of a scenario:1. Turn off car while listening to track 12. Turn car back on an...

  • Regular
  • Recently, I have noticed that when I turn on my car and connect my device via bluetooth to continue listening to my music, the next song in my queue disappears.  An example of a scenario: 1. Tu...
  • haleyscotts
  • Casual Listener
  • 1826 Views
  • 5 replies
  • 0 likes
  • 1826 Views
  • 5 replies
  • 0 likes

A música pausa do nada.

Gostaria de saber porque quando estou ouvindo as listas de reproduçao tem uma hora que a música pausa do nada.

  • Newbie
  • Gostaria de saber porque quando estou ouvindo as listas de reproduçao tem uma hora que a música pausa do nada.
  • 1702 Views
  • 0 replies
  • 4 likes
  • 1702 Views
  • 0 replies
  • 4 likes

problems with logging in

i can't log on my acc because i forgot the password, but also my email is wrong so I don't have acess to it, what can I do to be able to log in on my acc?

  • Newbie
  • i can't log on my acc because i forgot the password, but also my email is wrong so I don't have acess to it, what can I do to be able to log in on my acc?
  • Joe
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Already pay but still on free

I can not download song whenever i try it will always say i have to get preium but i already pay for premium.im using android

  • Newbie
  • I can not download song whenever i try it will always say i have to get preium but i already pay for premium.im using android
  • Robert_W
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Spotify Connect not working correctly

Hi,I have a windows-based PC and an android phone. Spotify will play fine through the sonos app itself, but it will not work correctly on either my phone or PC using "spotiyf connect." If I click on "devices available," I can start one song on either...

  • Casual Listener
  • Hi, I have a windows-based PC and an android phone.  Spotify will play fine through the sonos app itself, but it will not work correctly on either my phone or PC using "spotiyf connect." &...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Spotify problem with Android Auto

I live in a rural area in Germany with subpar cell phone reception and mobile internet speed. That's why I decided to download my favourite playlists and enable offline mode in spotify. All of those songs are downloaded correctly.My problem is that s...

  • Casual Listener
  • I live in a rural area in Germany with subpar cell phone reception and mobile internet speed. That's why I decided to download my favourite playlists and enable offline mode in spotify. All of those ...
  • uenz
  • Casual Listener
  • 723 Views
  • 2 replies
  • 0 likes
  • 723 Views
  • 2 replies
  • 0 likes

Finding a downloaded, but not saved, song

I recently listened to a song on a public playlist made by another user that I really liked, but they removed it from the playlist before I could save it. However, I did download the playlist and was wondering if there was a way I could find the song...

  • Newbie
  • I recently listened to a song on a public playlist made by another user that I really liked, but they removed it from the playlist before I could save it. However, I did download the playlist and w...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Annoying cracking noise - nothing works

Hello everybody, My spotify music have a cracking sound when i play it from Android. I've looked the previous posts but nothing seems to work. The cracking sound appears on every escenario, conected to internet, to wifi, on saved songs, by bluetooth,...

  • Newbie
  • Hello everybody,   My spotify music have a cracking sound when i play it from Android. I've looked the previous posts but nothing seems to work. The cracking sound appears on every escenario, ...
  • ivasz
  • Newbie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Not receiving notifications from followed artists

I have enabled every possible settings for recieving both push and email notifications but I don't recieve neither when an artist releases a new song/album that I follow. What could be the problem? I know this has been an issue a few years ago, but i...

  • Casual Listener
  • I have enabled every possible settings for recieving both push and email notifications but I don't recieve neither when an artist releases a new song/album that I follow. What could be the problem? I...
  • Joe
  • Community Legend
  • 266 Views
  • 1 replies
  • 1 likes
  • 266 Views
  • 1 replies
  • 1 likes

[Android] GAPLESS PLAYBACK

Hi everyone!I have turned ON my gapless playback feature, but a gap still remains between certain songs on certain playlists. Why??!!

  • Casual Listener
  • Hi everyone! I have turned ON my gapless playback feature, but a gap still remains between certain songs on certain playlists. Why??!!
  • Joe
  • Community Legend
  • 889 Views
  • 1 replies
  • 0 likes
  • Android
  • 889 Views
  • 1 replies
  • 0 likes

Wifi SSID list empty

Hi,When Spotify is installed on my S7 I can't find my home Wifi networks. After a reboot or deinstall of the Spotify app the Wifi list is populated again within 2 minutes.The issue doesn't occur right away when I install the Spotify app again but. It...

  • Casual Listener
  • Hi, When Spotify is installed on my S7 I can't find my home Wifi networks. After a reboot or deinstall of the Spotify app the Wifi list is populated again within 2 minutes. The issue doesn't occur ...
  • 405 Views
  • 0 replies
  • 0 likes
  • 405 Views
  • 0 replies
  • 0 likes

Não consigo achar a opção de salvar os dados em micro sd

Após a última atualização do aplicativo a opção de salvar as músicas em micro sd, celular android, sumiram do menu de opções. Gostaria de saber o que posso fazer para voltar a usar essa opção.

  • Newbie
  • Após a última atualização do aplicativo a opção de salvar as músicas em micro sd, celular android, sumiram do menu de opções. Gostaria de saber o que posso fazer para voltar a usar essa opção.
  • Bittencourt
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes