Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

116092 Views

27 replies

4 likes

  • 116092 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

NormalAverage

Newbie

233591 Views

149 replies

11 likes

Android
autoplay
bluetooth
  • 233591 Views
  • 149 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

593604 Views

79 replies

3 likes

  • 593604 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

487211 Views

580 replies

42 likes

Account
Free
  • 487211 Views
  • 580 replies
  • 42 likes

Soundalive

Hello. I have got a problem with Soundalive. My phone Samsung Galaxy Alpha in Samsung Music app have Soundalive, but when I enter to equalizer in Spotify, I have a "casual" equalizer. Is it possible to set Soundalive in Spotify? (Sorry for my bad Eng...

Newbie

Hello. I have got a problem with Soundalive. My phone Samsung Galaxy Alpha in Samsung Music app have Soundalive, but when I enter to equalizer in Spotify, I have a "casual" equalizer. Is it possible ...

1576 Views

0 replies

0 likes

  • 1576 Views
  • 0 replies
  • 0 likes

Solved!! Músicas Salvas

Pela segunda vez, tanto minhas músicas quanto as músicas já baixadas somem repentinamente do meu dispositivo, e algumas outras que deixo salvas desaparecem e sempre tenho de procura-las novamente. O que pode estar acontecendo? Não é problema com o ce...

Casual Listener

Pela segunda vez, tanto minhas músicas quanto as músicas já baixadas somem repentinamente do meu dispositivo, e algumas outras que deixo salvas desaparecem e sempre tenho de procura-las novamente. O ...

kaiquesavio

Casual Listener

1041 Views

3 replies

1 likes

  • 1041 Views
  • 3 replies
  • 1 likes

Smartwatch S3 classic

Hello Comunity,I have a Problem With my Spotify App on my New Samsung Gear S3 classic. I have connected my Spotify Account With Facebook Account. When I log in With my Facebook always comes a Error "log in failed". I don't know why.Thank You for your...

Newbie

Hello Comunity, I have a Problem With my Spotify App on my New Samsung Gear S3 classic. I have connected my Spotify Account With Facebook Account. When I log in With my Facebook always comes a Err...

297 Views

0 replies

0 likes

  • 297 Views
  • 0 replies
  • 0 likes

Performance issue (with spotify)

Spotify was getting slow on my device including:-Pauses in musicLong load times with the green circle and blank screenNot responding i.e I press pause or change track and it take 20 seconds or more to respondI tried uninstall and reinstall...deleting...

Casual Listener

Spotify was getting slow on my device including:- Pauses in music Long load times with the green circle and blank screen Not responding i.e I press pause or change track and it take 20 seconds or ...

749 Views

0 replies

5 likes

  • 749 Views
  • 0 replies
  • 5 likes

how to get your account un disabled??

how do I get my account undisabled because it got disabled for no reason

Casual Listener

how do I get my account undisabled because it got disabled for no reason

straightbender

Casual Listener

675 Views

3 replies

0 likes

  • 675 Views
  • 3 replies
  • 0 likes

Solved!! Sorting Playlist

Hi, I hope somebody can help me. I currently have a few playlist available. Every time I add a new song to the playlist, it goes to the bottom. How do I re-arrange the song to my wish? My playlist sorting options is set to Custom. Hope to hear from t...

Casual Listener

Hi,   I hope somebody can help me. I currently have a few playlist available. Every time I add a new song to the playlist, it goes to the bottom. How do I re-arrange the song to my wish? My pl...

Holy_serafim

Newbie

1599 Views

4 replies

1 likes

  • 1599 Views
  • 4 replies
  • 1 likes

Not opening

I downloaded the app yesterday and I can't get it to open not even once. It keeps force closing .

Casual Listener

I downloaded the app yesterday and I can't get it to open not even once. It keeps force closing .

Joe

Community Legend

785 Views

5 replies

0 likes

  • 785 Views
  • 5 replies
  • 0 likes

Subscribed, but not getting Premium?

So I can download music, but I still have limited skips and cannot add to que or skip back, all things I used to be able to do, but I had monetary issues, renewed my subscription when I could, and now when i try to do these things it gets to force me...

Newbie

So I can download music, but I still have limited skips and cannot add to que or skip back, all things I used to be able to do, but I had monetary issues, renewed my subscription when I could, and no...

Joe

Community Legend

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes

Premature download limit reached

I've searched through the boards and haven't found an answer. I am getting the downlad limit error at 272 songs with a 3,333 limit. Yes, I have storage room on my SD. Any help appreciated.

Newbie

I've searched through the boards and haven't found an answer. I am getting the downlad limit error at 272 songs with a 3,333 limit. Yes, I have storage room on my SD. Any help appreciated.

Joe

Community Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Stuck in offline mode

My Android phone got stuck in Offline mode for few days. Changing WiFi, reseting phone, loging out and back in didn't help. I tried to reinstall application and then it let me login and download list of playlists and songs and again says it is in off...

Casual Listener

My Android phone got stuck in Offline mode for few days. Changing WiFi, reseting phone, loging out and back in didn't help. I tried to reinstall application and then it let me login and download list...

Joe

Community Legend

37768 Views

3 replies

0 likes

  • 37768 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium SD Card

I have an sd card in my phone and after i reinstalled spotify it showed up and everything worked fine but after i downloaded a few songs suddenly it stopped downloading and in the settings there was no storage option anymore so i can't choose my sd c...

Casual Listener

I have an sd card in my phone and after i reinstalled spotify it showed up and everything worked fine but after i downloaded a few songs suddenly it stopped downloading and in the settings there was ...

simon_rumpl

Casual Listener

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes

Slow download for offline on android.

I have needed to re-download my offline playlists and albums. This is very slow. I have 1400 tracks and it's taken overnight to do 400. I'm on good wifi and top spec sd card. Extreme quality is on and volume levelling is on too.Any solution to speed ...

Casual Listener

I have needed to re-download my offline playlists and albums. This is very slow. I have 1400 tracks and it's taken overnight to do 400. I'm on good wifi and top spec sd card. Extreme quality is on an...

Silverseagul

Casual Listener

908 Views

1 replies

2 likes

  • 908 Views
  • 1 replies
  • 2 likes

phone restarts after opening spotify

I have a samsung galaxy s7 and when i open my sportify every time the entire phone is restarting. this is only with spotify. any idea how i can fix this?

Casual Listener

I have a samsung galaxy s7 and when i open my sportify every time the entire phone is restarting. this is only with spotify. any idea how i can fix this? 

Joe

Community Legend

808 Views

3 replies

0 likes

  • 808 Views
  • 3 replies
  • 0 likes

Downloaded music disappears

Hi all,Recently I have this issue that downloaded albums all of a sudden become not downloaded again. Very annoying !I have a galaxy s5mini with an sd card, the card is set to contain all the spotify data.Anybody with the same problem ?ThanksHans

Newbie

Hi all, Recently I have this issue that downloaded albums all of a sudden become not downloaded again. Very annoying ! I have a galaxy s5mini with an sd card, the card is set to contain all the spo...

Joe

Community Legend

560 Views

2 replies

0 likes

  • 560 Views
  • 2 replies
  • 0 likes

Solved!! Re-downloading songs automatically

This is the 3rd year of this issue. I've had a Sony/iPhone/Samsung and OnePlus 3 in this timeframe and the issue is the same accross all of them.No matter what I do, Spotify downloads 3.6 GBs of music automatically even though I've switched it off an...

Casual Listener

This is the 3rd year of this issue. I've had a Sony/iPhone/Samsung and OnePlus 3 in this timeframe and the issue is the same accross all of them. No matter what I do, Spotify downloads 3.6 GBs of mu...

tetsuohiryu

Gig Goer

963 Views

1 replies

0 likes

  • 963 Views
  • 1 replies
  • 0 likes

No External Devices Refresh

With my Spotify on Android the external devices don't automatically refresh - if I leave my house and then come back none of my devices show up until I restart Spotify.

Newbie

With my Spotify on Android the external devices don't automatically refresh - if I leave my house and then come back none of my devices show up until I restart Spotify.

693 Views

0 replies

0 likes

  • 693 Views
  • 0 replies
  • 0 likes

Solved!! Premium not working

I paid for premium and am not getting any of the perks other than being able to download. Its been like this for a few days and I've tried many ways to fix it including logging out and re-installing the app. Don't know where to go from here but any h...

Casual Listener

I paid for premium and am not getting any of the perks other than being able to download. Its been like this for a few days and I've tried many ways to fix it including logging out and re-installing ...

josephreese1

Casual Listener

1280 Views

3 replies

0 likes

  • 1280 Views
  • 3 replies
  • 0 likes

Trouble Connecting on Wifi

Hello! I am running Spotify on my Android device (OnePlus 3) and I am using Lollipop. Over the last few days, I have been unable to connect to Spotify through WiFi on my phone. When I connect to WiFi, Spotify gives me an error saying there is 'No Int...

Casual Listener

Hello! I am running Spotify on my Android device (OnePlus 3) and I am using Lollipop. Over the last few days, I have been unable to connect to Spotify through WiFi on my phone. When I connect to WiFi...

Joe

Community Legend

826 Views

3 replies

0 likes

  • 826 Views
  • 3 replies
  • 0 likes

change of sequence in personal playlists

Hello,I can not believe it, is it true that it is not possible to change the sequence of songs on Android devices (App)???I mean every music player you can download for free is able to do it!It must be possible as it is mandatory to have it for my op...

Newbie

Hello, I can not believe it, is it true that it is not possible to change the sequence of songs on Android devices (App)??? I mean every music player you can download for free is able to do it! It...

Joe

Community Legend

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Not working

I downloaded Spotify onto my phone yesterday and it has not wanted to open not even once. It keeps force stopping and closing .

Casual Listener

I downloaded Spotify onto my phone yesterday and it has not wanted to open not even once. It keeps force stopping and closing .

Joe

Community Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes