Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111591 Views

26 replies

3 likes

  • 111591 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224548 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224548 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581917 Views

79 replies

3 likes

  • 581917 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478947 Views

577 replies

40 likes

Account
Free
  • 478947 Views
  • 577 replies
  • 40 likes

Se va el internet a cada rato cuando utilizo Spotify

Ayuda! Cada vez que entro a Spotify, la conexión a internet se va, pero es solo con Spotify, que puedo hacer para solucionarlo?

Newbie

Ayuda! Cada vez que entro a Spotify, la conexión a internet se va, pero es solo con Spotify, que puedo hacer para solucionarlo?

428 Views

0 replies

0 likes

  • 428 Views
  • 0 replies
  • 0 likes

Password changed, Password reset, Playlists nuked

I couldn't log into spotify due to password being incorrect. Have not changed it and my password is saved in a password manager. Not sure why this happened in the first place but I changed my password anyway and now all my playlists are gone. Which i...

Newbie

I couldn't log into spotify due to password being incorrect. Have not changed it and my password is saved in a password manager. Not sure why this happened in the first place but I changed my passwor...

Joe

Community Legend

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

All music downloaded is gone

Like the title says, all the tracks I have downloaded for the offline connexion was suddenly gone... And I didn't do anything specific for that... I really don't understand... I really used a lot of data for the download this month.Who's gonna pay fo...

Gig Goer

Like the title says, all the tracks I have downloaded for the offline connexion was suddenly gone... And I didn't do anything specific for that... I really don't understand... I really used a lot of ...

tetsuohiryu

Gig Goer

902 Views

5 replies

0 likes

  • 902 Views
  • 5 replies
  • 0 likes

Switch Music in Playlist

I´m Premium account.I have a problem in switch music in a playlist, after some switches the buttom stoped working, as when i wasn´t Premium.After that the app try me to get Family Premium account. but i don´t want. Is it commum this problem in premiu...

Visitor

I´m Premium account. I have a problem in switch music in a playlist, after some switches the buttom stoped working, as when i wasn´t Premium. After that the app try me to get Family Premium account...

user-removed

Not applicable

814 Views

5 replies

0 likes

  • 814 Views
  • 5 replies
  • 0 likes

No puedo escuchar esta musica

Hace poco importe esta música de mi almacenimiento pero luego la elimine de mi teléfono y quedo en spotify ahora no puedo borrarla y solo quedo en un tono gris y hace poco igual la música que si descargue de spotify al siguiente dia no me deja escuch...

Newbie

Hace poco importe esta música de mi almacenimiento pero luego la elimine de mi teléfono y quedo en spotify ahora no puedo borrarla y solo quedo en un tono gris y hace poco igual la música que si desc...

josuebernal122

Casual Listener

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wanna break from the ads? Haha! You actually thought you'd get one!

The ad that promises "a 30 minute break from the ads" after watching a short video, doesn't actually give you 30 minutes. I had ads after 15 minutes, even though I watched the video AND listened to the ad that followed immediately after the video. Ir...

Casual Listener

The ad that promises "a 30 minute break from the ads" after watching a short video, doesn't actually give you 30 minutes. I had ads after 15 minutes, even though I watched the video AND listened to t...

Lskard

Casual Listener

3096 Views

2 replies

0 likes

  • 3096 Views
  • 2 replies
  • 0 likes

Solved!! From Iphone to android

I have been using spotify on my Iphone with no problems. But now i changed to an Android phone. Now i can´t use the app becourse i states that Spotify is not avalable in my contry.But as i said, it worked fine on Iphone....Any solutions ?

Casual Listener

I have been using spotify on my Iphone with no problems. But now i changed to an Android phone.  Now i can´t use the app becourse i states that Spotify is not avalable in my contry. But as i s...

Joe

Community Legend

2383 Views

5 replies

0 likes

  • 2383 Views
  • 5 replies
  • 0 likes

Moving my music to the SD is not listed as an option in settings

Hello! So today I got a 32 gig SD card for my phone. I would like to move my music to the SD card, but I can't find the "Storage" option under the settings that everyone talks about when explaining how to do what I want (under little wheel icon wich ...

Newbie

Hello!   So today I got a 32 gig SD card for my phone. I would like to move my music to the SD card, but I can't find the "Storage" option under the settings that everyone talks about when exp...

Joe

Community Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Gespeicherte Songs müssen wieder runtergeladen werden.

Hallo community,Hatte jetzt schon 3x das Problem, dass meine gespeicherten Songs aus dem nichts einfach gelöscht waren. Wenn ich Spotify starte, lädt es über 800 Lieder wieder runter. Habe aber weder was gelöscht oder ein "aufräumprogramm" laufen.Hat...

Newbie

Hallo community, Hatte jetzt schon 3x das Problem, dass meine gespeicherten Songs aus dem nichts einfach gelöscht waren. Wenn ich Spotify starte, lädt es über 800 Lieder wieder runter. Habe aber wed...

mylon_bolitar

Newbie

2436 Views

1 replies

0 likes

  • 2436 Views
  • 1 replies
  • 0 likes

Frequent desynchronization

Hi!Since a couple of days, I use to lose all my synchronized songs, except the ones from the local files... So I can't access to them when I'm offline. It happened every day for the last 4 days... Is there a way to solve this problem? Why does it hap...

Newbie

Hi! Since a couple of days, I use to lose all my synchronized songs, except the ones from the local files... So I can't access to them when I'm offline. It happened every day for the last 4 days... ...

mattbranch

Casual Listener

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Spotify will pause randomly, and appears in notifications even when closed, sometimes playing a song

I have been having a persistent issue since switching to an Android phone, where when I am listening to Spotify (whether in my car, or with any kind of headphone) and it will randomly pause. There seems to be no regular interval or trigger for this t...

Casual Listener

I have been having a persistent issue since switching to an Android phone, where when I am listening to Spotify (whether in my car, or with any kind of headphone) and it will randomly pause. There se...

661 Views

0 replies

0 likes

  • 661 Views
  • 0 replies
  • 0 likes

Samsung S7: Lock screen doesn't show cover art

Hi.In my old phone when I was listening to music on Spotify, the cover art of album was showed on lock screen on phone.Now on Galaxy S7 edge (Android 7.0) I see Spotify Control but I see only default wallpaper on lock screen.Does somebody know how to...

Newbie

Hi. In my old phone when I was listening to music on Spotify, the cover art of album was showed on lock screen on phone. Now on Galaxy S7 edge (Android 7.0) I see Spotify Control but I see only d...

YouGotStonerd

Newbie

815 Views

1 replies

0 likes

  • 815 Views
  • 1 replies
  • 0 likes

Connect to online

I signed out of my account with it on offline mode and now i cant sign back in because i used my facebook account and it says cannot connect to online and wont sign me back in

Newbie

I signed out of my account with it on offline mode and now i cant sign back in because i used my facebook account and it says cannot connect to online and wont sign me back in

Joe

Community Legend

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] "Reset Taste Profile/History" Option

Hi! I want to play an album but Spotify tell me "This song is not available" I searsh in the browser and is there!! But when I pick Open in Spotify, appear this message.. What can I do!? Thanks!!

Casual Listener

Hi! I want to play an album but Spotify tell me "This song is not available" I searsh in the browser and is there!! But when I pick Open in Spotify, appear this message.. What can I do!? Thanks!!

Joe

Community Legend

650 Views

3 replies

0 likes

  • 650 Views
  • 3 replies
  • 0 likes

Can't get rid of the "Last.fm Error" notification

So recently I was curious about this "Last.fm scrobbling" thing because I've never heard of it before so I turned it on. So then it tells me to put in a username and password and so I decided not to because I didn't know what it would do. I then turn...

Visitor

So recently I was curious about this "Last.fm scrobbling" thing because I've never heard of it before so I turned it on. So then it tells me to put in a username and password and so I decided not to ...

Joe

Community Legend

1104 Views

1 replies

0 likes

  • 1104 Views
  • 1 replies
  • 0 likes

Auto play, plays songs from my playlist again.

I like using the auto play feature, when my playlist ends it plays new songs from different bands. What I don't like about it is about 2/3rds of the songs it plays are ones already in my playlist, is there any way to stop this?

Newbie

I like using the auto play feature, when my playlist ends it plays new songs from different bands. What I don't like about it is about 2/3rds of the songs it plays are ones already in my playlist, is...

361 Views

0 replies

0 likes

  • 361 Views
  • 0 replies
  • 0 likes

Spotify is quiet

I have Spotify for my Google Pixel and it is a lot quieter than other music apps I use. I mainly use it with an auxiliary cable in my car and I need to have the volume maxed to listen and it is still not that loud. I've tried uninstalling and install...

Newbie

I have Spotify for my Google Pixel and it is a lot quieter than other music apps I use. I mainly use it with an auxiliary cable in my car and I need to have the volume maxed to listen and it is still...

663 Views

0 replies

0 likes

  • 663 Views
  • 0 replies
  • 0 likes

latest Android app randomly stops playback

Hi -- I'm running the latest Android app on a Galaxy Nexus (GSM) with (stock) Android 4.0.4, and Spotify is frequently stopping playback for no apparent reason. The "currently-playing" track will stay in the notification bar as if it's stil playing, ...

Casual Listener

Hi -- I'm running the latest Android app on a Galaxy Nexus (GSM) with (stock) Android 4.0.4, and Spotify is frequently stopping playback for no apparent reason. The "currently-playing" track will sta...

Joe

Community Legend

10975 Views

43 replies

10 likes

  • 10975 Views
  • 43 replies
  • 10 likes

Solved!! Maximum Devices Reached after 1?

My phone has now twice removed all downloaded songs claiming I've reached my maximum amount of devices. The first time I actually did hit a limit because of a loaner phone I was trying to use for a week. I removed all devices and started fresh. I now...

Casual Listener

My phone has now twice removed all downloaded songs claiming I've reached my maximum amount of devices.   The first time I actually did hit a limit because of a loaner phone I was trying to us...

Joe

Community Legend

1064 Views

1 replies

0 likes

  • 1064 Views
  • 1 replies
  • 0 likes

Similar songs playing within playlist

Why does one of my playlist (not the other) play similar songs to what I have in my playlist in between my songs. I've adjusted my settings and this continues. I want to only hear what I've added to playlist. Please advise!

Newbie

Why does one of my playlist (not the other) play similar songs to what I have in my playlist in between my songs.  I've adjusted my settings and this continues.  I want to only hear what I'...

Joe

Community Legend

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes