Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

119428 Views

27 replies

4 likes

  • 119428 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

241014 Views

156 replies

11 likes

Android
autoplay
bluetooth
  • 241014 Views
  • 156 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

602149 Views

79 replies

3 likes

  • 602149 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

494933 Views

581 replies

42 likes

Account
Free
  • 494933 Views
  • 581 replies
  • 42 likes

No se activó mi cuenta premium

Buenos días, hace un momento quise activar mi cuenta premium con la promoción de 3 meses por 0,99 $, hice todo correctamente pero el momento del cobro me salio un mensaje que decía que mi banco esta pasando un mal día y demás cuestiones, aun así me c...

Visitor

Buenos días, hace un momento quise activar mi cuenta premium con la promoción de 3 meses por 0,99 $, hice todo correctamente pero el momento del cobro me salio un mensaje que decía que mi banco esta ...

Rubi2

Casual Listener

4018 Views

14 replies

0 likes

Premium
  • 4018 Views
  • 14 replies
  • 0 likes

Solved!! Problema con la reproducción de playlist

El dia de ayer adquirí un plan familiar premium y todo estaba bien al parecer, pero el día de hoy estaba escuchando un playlist y utilice varias veces el boton de siguiente, pero despues de que lo presione ciertas veces se bloqueo y me apareció un me...

Newbie

El dia de ayer adquirí un plan familiar premium y todo estaba bien al parecer, pero el día de hoy estaba escuchando un playlist y utilice varias veces el boton de siguiente, pero despues de que lo pr...

Joe

Community Legend

861 Views

1 replies

0 likes

  • 861 Views
  • 1 replies
  • 0 likes

Offline Music Deleted... Again.

I'm getting tired of this **bleep**. I've been a premium user for long and I'm always experiencing this issue. I do not demand an answer and I don't care how many times this topic is posted. If I pay for offline music I expect to be able to hear my o...

Newbie

I'm getting tired of this **bleep**. I've been a premium user for long and I'm always experiencing this issue. I do not demand an answer and I don't care how many times this topic is posted. If I pay...

tetsuohiryu

Gig Goer

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Spotify premium en móvil no funciona

hola. soy de españa. tengo una cuenta premium, en el ordenador funciona perfectamente pero no en mi dispositivo movil no. las playlists no me permite saltar de cancion, adelantar o retrasar la cancion, tampoco me permite pasar muchas cancion porque m...

Newbie

hola. soy de españa. tengo una cuenta premium, en el ordenador funciona perfectamente pero no en mi dispositivo movil no. las playlists no me permite saltar de cancion, adelantar o retrasar la cancio...

Mayra10

Newbie

815 Views

1 replies

0 likes

  • 815 Views
  • 1 replies
  • 0 likes

Why is my premium not working ?

Yesterday i did buy me a premium membership,now i cant even skip or shuffle it says get premium now and it trlls me to buy again bit i did already paid for it can someone help me ??

Newbie

Yesterday i did buy me a premium membership,now i cant even skip or shuffle it says get premium now and it trlls me to buy again bit i did already paid for it can someone help me ??

Joe

Community Legend

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Spotify unable to move past ad

Every time I go to play a playlist and it does the 30 minutes ad free, it plays this gap ad. Except, it doesn't play an ad it just shows an ad screen for 7 seconds then just stops. You can play the 7 seconds over and over, but there is no way to get ...

Newbie

Every time I go to play a playlist and it does the 30 minutes ad free, it plays this gap ad. Except, it doesn't play an ad it just shows an ad screen for 7 seconds then just stops. You can play the 7...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes

Soundalive

Hello. I have got a problem with Soundalive. My phone Samsung Galaxy Alpha in Samsung Music app have Soundalive, but when I enter to equalizer in Spotify, I have a "casual" equalizer. Is it possible to set Soundalive in Spotify? (Sorry for my bad Eng...

Newbie

Hello. I have got a problem with Soundalive. My phone Samsung Galaxy Alpha in Samsung Music app have Soundalive, but when I enter to equalizer in Spotify, I have a "casual" equalizer. Is it possible ...

1582 Views

0 replies

0 likes

  • 1582 Views
  • 0 replies
  • 0 likes

Solved!! Músicas Salvas

Pela segunda vez, tanto minhas músicas quanto as músicas já baixadas somem repentinamente do meu dispositivo, e algumas outras que deixo salvas desaparecem e sempre tenho de procura-las novamente. O que pode estar acontecendo? Não é problema com o ce...

Casual Listener

Pela segunda vez, tanto minhas músicas quanto as músicas já baixadas somem repentinamente do meu dispositivo, e algumas outras que deixo salvas desaparecem e sempre tenho de procura-las novamente. O ...

kaiquesavio

Casual Listener

1051 Views

3 replies

1 likes

  • 1051 Views
  • 3 replies
  • 1 likes

Smartwatch S3 classic

Hello Comunity,I have a Problem With my Spotify App on my New Samsung Gear S3 classic. I have connected my Spotify Account With Facebook Account. When I log in With my Facebook always comes a Error "log in failed". I don't know why.Thank You for your...

Newbie

Hello Comunity, I have a Problem With my Spotify App on my New Samsung Gear S3 classic. I have connected my Spotify Account With Facebook Account. When I log in With my Facebook always comes a Err...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Performance issue (with spotify)

Spotify was getting slow on my device including:-Pauses in musicLong load times with the green circle and blank screenNot responding i.e I press pause or change track and it take 20 seconds or more to respondI tried uninstall and reinstall...deleting...

Casual Listener

Spotify was getting slow on my device including:- Pauses in music Long load times with the green circle and blank screen Not responding i.e I press pause or change track and it take 20 seconds or ...

757 Views

0 replies

5 likes

  • 757 Views
  • 0 replies
  • 5 likes

how to get your account un disabled??

how do I get my account undisabled because it got disabled for no reason

Casual Listener

how do I get my account undisabled because it got disabled for no reason

straightbender

Casual Listener

685 Views

3 replies

0 likes

  • 685 Views
  • 3 replies
  • 0 likes

Solved!! Sorting Playlist

Hi, I hope somebody can help me. I currently have a few playlist available. Every time I add a new song to the playlist, it goes to the bottom. How do I re-arrange the song to my wish? My playlist sorting options is set to Custom. Hope to hear from t...

Casual Listener

Hi,   I hope somebody can help me. I currently have a few playlist available. Every time I add a new song to the playlist, it goes to the bottom. How do I re-arrange the song to my wish? My pl...

Holy_serafim

Newbie

1621 Views

4 replies

1 likes

  • 1621 Views
  • 4 replies
  • 1 likes

Not opening

I downloaded the app yesterday and I can't get it to open not even once. It keeps force closing .

Casual Listener

I downloaded the app yesterday and I can't get it to open not even once. It keeps force closing .

Joe

Community Legend

798 Views

5 replies

0 likes

  • 798 Views
  • 5 replies
  • 0 likes

Subscribed, but not getting Premium?

So I can download music, but I still have limited skips and cannot add to que or skip back, all things I used to be able to do, but I had monetary issues, renewed my subscription when I could, and now when i try to do these things it gets to force me...

Newbie

So I can download music, but I still have limited skips and cannot add to que or skip back, all things I used to be able to do, but I had monetary issues, renewed my subscription when I could, and no...

Joe

Community Legend

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Premature download limit reached

I've searched through the boards and haven't found an answer. I am getting the downlad limit error at 272 songs with a 3,333 limit. Yes, I have storage room on my SD. Any help appreciated.

Newbie

I've searched through the boards and haven't found an answer. I am getting the downlad limit error at 272 songs with a 3,333 limit. Yes, I have storage room on my SD. Any help appreciated.

Joe

Community Legend

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Solved!! Stuck in offline mode

My Android phone got stuck in Offline mode for few days. Changing WiFi, reseting phone, loging out and back in didn't help. I tried to reinstall application and then it let me login and download list of playlists and songs and again says it is in off...

Casual Listener

My Android phone got stuck in Offline mode for few days. Changing WiFi, reseting phone, loging out and back in didn't help. I tried to reinstall application and then it let me login and download list...

Joe

Community Legend

37795 Views

3 replies

0 likes

  • 37795 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium SD Card

I have an sd card in my phone and after i reinstalled spotify it showed up and everything worked fine but after i downloaded a few songs suddenly it stopped downloading and in the settings there was no storage option anymore so i can't choose my sd c...

Casual Listener

I have an sd card in my phone and after i reinstalled spotify it showed up and everything worked fine but after i downloaded a few songs suddenly it stopped downloading and in the settings there was ...

simon_rumpl

Casual Listener

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Slow download for offline on android.

I have needed to re-download my offline playlists and albums. This is very slow. I have 1400 tracks and it's taken overnight to do 400. I'm on good wifi and top spec sd card. Extreme quality is on and volume levelling is on too.Any solution to speed ...

Casual Listener

I have needed to re-download my offline playlists and albums. This is very slow. I have 1400 tracks and it's taken overnight to do 400. I'm on good wifi and top spec sd card. Extreme quality is on an...

Silverseagul

Casual Listener

914 Views

1 replies

2 likes

  • 914 Views
  • 1 replies
  • 2 likes

phone restarts after opening spotify

I have a samsung galaxy s7 and when i open my sportify every time the entire phone is restarting. this is only with spotify. any idea how i can fix this?

Casual Listener

I have a samsung galaxy s7 and when i open my sportify every time the entire phone is restarting. this is only with spotify. any idea how i can fix this? 

Joe

Community Legend

813 Views

3 replies

0 likes

  • 813 Views
  • 3 replies
  • 0 likes

Downloaded music disappears

Hi all,Recently I have this issue that downloaded albums all of a sudden become not downloaded again. Very annoying !I have a galaxy s5mini with an sd card, the card is set to contain all the spotify data.Anybody with the same problem ?ThanksHans

Newbie

Hi all, Recently I have this issue that downloaded albums all of a sudden become not downloaded again. Very annoying ! I have a galaxy s5mini with an sd card, the card is set to contain all the spo...

Joe

Community Legend

570 Views

2 replies

0 likes

  • 570 Views
  • 2 replies
  • 0 likes