Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
One hour before I go on holiday for a few weeks. Just great.It definitely coincided with reaching the song limit. I removed some albums I hardly listen to, so that I am under the limit and after restarting my phone, it started to redownload all songs...
One hour before I go on holiday for a few weeks. Just great. It definitely coincided with reaching the song limit. I removed some albums I hardly listen to, so that I am under the limit and after ...
Moderator
316 Views
1 replies
0 likes
J'ai Spotify premium et j'ai telechargé plusieurs musiques et playlist, cependant à chaque fois elles se detelechargent...je suis donc obligée d'attendre et de les retélécharger avec un accès Wi-Fi. Que faire ?
J'ai Spotify premium et j'ai telechargé plusieurs musiques et playlist, cependant à chaque fois elles se detelechargent...je suis donc obligée d'attendre et de les retélécharger avec un accès Wi-Fi. ...
Moderator
11081 Views
5 replies
1 likes
I'm having some very annoying issues with spotify.Evertime a song ends it refuses to play the next song, into i open the app, then suddenly it works again.Also it randomly decoders l decides to pause or freeze during songs, and some songs it even ref...
I'm having some very annoying issues with spotify. Evertime a song ends it refuses to play the next song, into i open the app, then suddenly it works again. Also it randomly decoders l decides to p...
Regular
581 Views
4 replies
0 likes
Hi! Recently I have had problems with sorting after date added in playlists that have over 1k songs, it doesnt sort after date, it just appears random..... the problem only appears on my Android phone (Nexus 6P with Android 7.1.2), it works ok on my ...
Hi! Recently I have had problems with sorting after date added in playlists that have over 1k songs, it doesnt sort after date, it just appears random..... the problem only appears on m...
Casual Listener
612 Views
2 replies
0 likes
My wife and I are on your family account. I have a playlist that I wanted to share with her. However when I tried nothing happened. Can we exchange music on the family plan?
My wife and I are on your family account. I have a playlist that I wanted to share with her. However when I tried nothing happened. Can we exchange music on the family plan?
Community Legend
415 Views
2 replies
0 likes
I am a Free user and it's driving me nuts that I listen to some songs in any playlist I got and, all of a sudden, it changes to Recommended Songs for that playlist.**bleep**, I don't want that. I wanna listen to my actual playlist. Is there a way to ...
I am a Free user and it's driving me nuts that I listen to some songs in any playlist I got and, all of a sudden, it changes to Recommended Songs for that playlist. **bleep**, I don't want that. I w...
Community Legend
52350 Views
3 replies
3 likes
Hola!, Recientemente me he enterado de la opción de poder guardar la música descargada en la tarjeta SD, pero no tengo la opción de "almacenamiento", mi celular es Motorola, Moto X PlayAndroid 6.0.1Spotify versión 8.4.1.846Y mi memoria externa la uso...
Hola!, Recientemente me he enterado de la opción de poder guardar la música descargada en la tarjeta SD, pero no tengo la opción de "almacenamiento", mi celular es Motorola, Moto X Play Android 6.0....
Newbie
4709 Views
2 replies
0 likes
Hi! I dowloaded a lot of songs to listen offline. But there is a problem, suddenly some of them are vanished and I have to download it again. What should I do?
Hi! I dowloaded a lot of songs to listen offline. But there is a problem, suddenly some of them are vanished and I have to download it again. What should I do?
Community Legend
414 Views
2 replies
0 likes
Depois que começou a cobrança do Premium as únicas músicas que tocam são as que foram baixadas...E não eh problema da internet pois usando no Android os aplicativos Facebook, whatsapp, Instagram continuam funcionando... Alguém poderia me ajudar?
Depois que começou a cobrança do Premium as únicas músicas que tocam são as que foram baixadas...E não eh problema da internet pois usando no Android os aplicativos Facebook, whatsapp, Instagram cont...
277 Views
0 replies
0 likes
A few versions ago i was able to enter into a folder of playlist and click and option in the top of the app called 'Show all songs'. Why has dissapeared that option? Anyway, if i download a playlist the songs don't appears in the 'downloaded' section...
A few versions ago i was able to enter into a folder of playlist and click and option in the top of the app called 'Show all songs'. Why has dissapeared that option? Anyway, if i download a ...
Roadie
1613 Views
1 replies
1 likes
I have the Galaxy 8+ running Android 7.0. Ever since I got this phone (had an S7 previously) Spotify will change my settings to Internal Storage from the SD card. I've deleted, removed the folders, and reinstalled twice now.What's worse is when I set...
I have the Galaxy 8+ running Android 7.0. Ever since I got this phone (had an S7 previously) Spotify will change my settings to Internal Storage from the SD card. I've deleted, removed the folders, a...
241 Views
0 replies
0 likes
Hello Spotify i have a Question How to listen near music that not avaible in holland i miss songs that greyed out When adding More Music Spotify? And Can The Radio feature offline making For anyone listen near radio Stations Offline? Can i Add 9999 S...
Hello Spotify i have a Question How to listen near music that not avaible in holland i miss songs that greyed out When adding More Music Spotify? And Can The Radio feature offline making For anyone l...
267 Views
0 replies
0 likes
Hello Spotify i have a Question How to listen near music that not avaible in holland i miss songs that greyed out When adding More Music Spotify? And Can The Radio feature offline making For anyone listen near radio Stations Offline? Can i Add 9999 S...
Hello Spotify i have a Question How to listen near music that not avaible in holland i miss songs that greyed out When adding More Music Spotify? And Can The Radio feature offline making For anyone l...
189 Views
0 replies
0 likes
Hi, I belong to a Facebook group where we share what albums we are listening to. Up until yesterday, I was able to click Share > More > Facebook > The group. Facebook would open with a new post populated with a link to the album and a preview. This h...
Hi, I belong to a Facebook group where we share what albums we are listening to. Up until yesterday, I was able to click Share > More > Facebook > The group. Facebook would open wit...
320 Views
0 replies
0 likes
hey, I'm trying to use spotify on sony Sony Xperia E5 but after the app starts it dispalys the screens after like 1-2 minutes or says that something went wrong. I tried updating, reinstalling, updating phone software. how can I solve it?
hey, I'm trying to use spotify on sony Sony Xperia E5 but after the app starts it dispalys the screens after like 1-2 minutes or says that something went wrong. I tried updating, reinstallin...
292 Views
0 replies
0 likes
I need help from Spotify, I am paying for a premium account and I am unable to use my account on my Nokia, the songs get randomly paused with no apparent reason. I have deleted the app and reinstalled it, deleted cache, restarted the phone several ti...
I need help from Spotify, I am paying for a premium account and I am unable to use my account on my Nokia, the songs get randomly paused with no apparent reason. I have deleted the app and ...
Moderator
280 Views
1 replies
0 likes
The subject explains itself enough i guess. Anyone having the same problem?How can i solve this?
The subject explains itself enough i guess. Anyone having the same problem? How can i solve this?
Community Legend
494 Views
1 replies
0 likes
My chromecast that i bought a month ago has just disappeared from my android spotify app. Restarting everything does nothing help! it worked this morning now only spotify doesnt pick up the chromecast
My chromecast that i bought a month ago has just disappeared from my android spotify app. Restarting everything does nothing help! it worked this morning now only spotify doesnt pic...
228 Views
0 replies
0 likes
Hello, I seem to be running into a small problem while trying to sync some local files on my desktop to my Andriod device. In a specific scenario, I own the Snarky Puppy album "We Like it Here" which was recently taken off of spotify. Because of that...
Hello, I seem to be running into a small problem while trying to sync some local files on my desktop to my Andriod device. In a specific scenario, I own the Snarky Puppy album "We Like it He...
Moderator
277 Views
1 replies
0 likes
Hi, is it just me, or Spotify for Android works horribly with ChromeCast audio?My setup - pretty **bleep** internet connection, netgear WNDR3700, Galaxy Note 5 (6.0)[1], Galaxy A3 2015 (6.0)[2], Ipad 2 (whatever OS)[2].Family account, two users [1] a...
Hi, is it just me, or Spotify for Android works horribly with ChromeCast audio? My setup - pretty **bleep** internet connection, netgear WNDR3700, Galaxy Note 5 (6.0)[1], Galaxy A3 2015 (6.0)[2], Ip...
381 Views
0 replies
0 likes
