Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sazid11
  • Visitor
  • 25729 Views
  • 58 replies
  • 23 likes
  • 25729 Views
  • 58 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 869257 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 869257 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24515 Views
  • 3 replies
  • 0 likes
  • 24515 Views
  • 3 replies
  • 0 likes

HOW DO I SAVE ALL SONGS IN AN ALBUM AT ONCE?

Hi, is there any posibility for saving in My songs all the songs from an Album instead of having to save them one by one in order for them to appear in My songs? If not, you guys should implement it because it's boring and slow to save them one by on...

  • Visitor
  • Hi, is there any posibility for saving in My songs all the songs from an Album instead of having to save them one by one in order for them to appear in My songs?   If not, you guys should impl...
  • user-removed
  • Not applicable
  • 1035 Views
  • 2 replies
  • 0 likes
  • 1035 Views
  • 2 replies
  • 0 likes

Issue downloading my library.

I have my library set to download. but recently it has been deleting itself on multiple occasions aswell as unchecking the option.Does anyone know of anyway to fix this? I am using a Samsung s6 latest version of Spotify. Thanks

  • Newbie
  • I have my library set to download. but recently it has been deleting itself on multiple occasions aswell as unchecking the option. Does anyone know of anyway to fix this? I am using a Samsung s6 l...
  • aljohnston112
  • Regular
  • 1065 Views
  • 1 replies
  • 0 likes
  • 1065 Views
  • 1 replies
  • 0 likes

Solved!! Problemas samsung galaxy s5

Desde la actualización del 5 de octubre dejo de funcionar la app en los samsung galaxy s5, soy usuario premium y viendo que esta app lanza actualizaciones asi sin hacer pruebas para que los usuarios las hagan y vernos afectados por sus mal programaci...

  • Newbie
  • Desde la actualización del 5 de octubre dejo de funcionar la app en los samsung galaxy s5, soy usuario premium y viendo que esta app lanza actualizaciones asi sin hacer pruebas para que los usuarios ...
  • adomiz
  • Newbie
  • 6876 Views
  • 26 replies
  • 4 likes
  • Samsung Galaxy S5 Spotify
  • 6876 Views
  • 26 replies
  • 4 likes

Volume steps too big

Hy everybodyi often listen Spotify with my Denon Heos System. Unfortunately are the Step Sizes too big. If the music is too quite you press @ the phone one step louder, its already too loud.Please make smaller steps...

  • Newbie
  • Hy everybody i often listen Spotify with my Denon Heos System. Unfortunately are the Step Sizes too big. If the music is too quite you press @ the phone one step louder, its already too loud. Ple...
  • 1604 Views
  • 0 replies
  • 24 likes
  • 1604 Views
  • 0 replies
  • 24 likes

Back music not working by earphone button in Motorola Moto Maxx cellphone

Hi! I don't know it this option in Spotify because it's never worked for me. But a friend mine show me the option working perfectly, and it's very helpful, but don't work in my cellphone.Somebody help me?

  • Casual Listener
  • Hi! I don't know it this option in Spotify because it's never worked for me. But a friend mine show me the option working perfectly, and it's very helpful, but don't work in my cellphone. Somebody h...
  • marcoos_nike
  • Casual Listener
  • 619 Views
  • 2 replies
  • 0 likes
  • 619 Views
  • 2 replies
  • 0 likes

Spotify Connect does not work @denon avr-x1200w

After last update of Spotify app on my Samsung S6 it loses connection after a feew seconds upp to 10 minutes and having trouble to reconnect to my reciver Denon AVR-X1200W.Restart both reciver router and mobile to get it going again.

  • Newbie
  • After last update of Spotify app on my Samsung S6 it loses connection after a feew seconds upp to 10 minutes and having trouble to reconnect to my reciver Denon AVR-X1200W. Restart both reciver rout...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Embedded Spotify Play Button can't open spotify app from android browser. intent: produces an error

On Android devices browsers, clicking on an embbeded Spotify Play Button should open native Spotify app. However, most times this does not happen because the browser throws an error: 'Page not available'. To test this please visit Spotify Play Button...

  • Casual Listener
  • On Android devices browsers, clicking on an embbeded Spotify Play Button should open native Spotify app. However, most times this does not happen because the browser throws an error: 'Page not a...
  • tawalu
  • Newbie
  • 3360 Views
  • 3 replies
  • 4 likes
  • Android
    browser
    embed
    iframe
    Play Button
  • 3360 Views
  • 3 replies
  • 4 likes

Paused song resumes after any system sound

Ever since the last update (currently on version 8.4.3.479 armV7), playing any system sound - such as an alarm, a phonecall or similar - will make Spotify resume playing, even if no music was playing before the system event. An example of what happen...

  • Casual Listener
  • Ever since the last update (currently on version 8.4.3.479 armV7), playing any system sound - such as an alarm, a phonecall or similar - will make Spotify resume playing, even if no music was pl...
  • Joe
  • Community Legend
  • 1983 Views
  • 3 replies
  • 0 likes
  • bug android
  • 1983 Views
  • 3 replies
  • 0 likes

Import local files

Hi, everyone.I'm having some troubles to import songs of my cellphone to listen on Spotify.In my app there isn't the option to import the local files and I don't know what to do.I tried to update many times the app, and, even doing this, I can't have...

  • Newbie
  • Hi, everyone. I'm having some troubles to import songs of my cellphone to listen on Spotify. In my app there isn't the option to import the local files and I don't know what to do. I tried to upda...
  • Joe
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Where is the Menu button?

Hi, I know it sounds silly but I can not find the menu button, I turned the screen brightness right up to help me locate it but couldn't find it.Supposedly it's in the top left but I haven't found it... if someone could help me that'd be great!

  • Casual Listener
  • Hi, I know it sounds silly but I can not find the menu button, I turned the screen brightness right up to help me locate it but couldn't find it. Supposedly it's in the top left but I haven't found ...
  • lissyangel19
  • Casual Listener
  • 11725 Views
  • 2 replies
  • 1 likes
  • 11725 Views
  • 2 replies
  • 1 likes

Sena support?

I just got a Sena 10S for my Motorcycle Helmet, but I can't play music from spotify through it. I'm using a Google Pixel XL currently running 7.1.2. Any ideas?

  • Newbie
  • I just got a Sena 10S for my Motorcycle Helmet, but I can't play music from spotify through it.   I'm using a Google Pixel XL currently running 7.1.2.   Any ideas?
  • 721 Views
  • 0 replies
  • 0 likes
  • 721 Views
  • 0 replies
  • 0 likes

Dowloaded song dissappear

I have had a premium account for over a year now and I download most of my music to listen to offline. Ever 1/2 months my app removes my dowloaded offline access. The tracks are still there but not available offline? I have had 3 different phone and ...

  • Casual Listener
  • I have had a premium account for over a year now and I download most of my music to listen to offline. Ever 1/2 months my app removes my dowloaded offline access. The tracks are still there but not a...
  • Chan31
  • Newbie
  • 465 Views
  • 1 replies
  • 3 likes
  • 465 Views
  • 1 replies
  • 3 likes

chromecast group audio

Hi,I use chromecast group audio. It's perfect with Google music, SoundCloud...On spotify, it's horrible: too many time to connect (if it's possible...), can't pass the tract...Plz, help us. It make too long time...Nicolas

  • Newbie
  • Hi, I use chromecast group audio. It's perfect with Google music, SoundCloud... On spotify, it's horrible: too many time to connect (if it's possible...), can't pass the tract... Plz, help us....
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

"Loading..." infinity

In my playlist, i've got a playlist with "caricamento in corso...". If I open it, nothing happens. I can't to delete it.Same problem on Windows10

  • Casual Listener
  • In my playlist, i've got a playlist with "caricamento in corso...". If I open it, nothing happens. I can't to delete it. Same problem on Windows10
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Solved!! "Go online to download" Except, I have.

My Samsung S5 tells me Spotify is in Offline mode. It tells me to go online to download. I have done this. On my desktop, everything is happily green and there's nice green arrows indicating that I've downloaded what I want. I go to play a song on my...

  • Casual Listener
  • My Samsung S5 tells me Spotify is in Offline mode. It tells me to go online to download. I have done this. On my desktop, everything is happily green and there's nice green arrows indicating that I'v...
  • rowrowrowyerboa
  • Casual Listener
  • 4635 Views
  • 2 replies
  • 0 likes
  • 4635 Views
  • 2 replies
  • 0 likes

Music data wont delete

I've been trying to delete all my saved albums from my spotify profile so I can start brand new. I've used the "delete cache" method, deleted all the storage from my phone itself and have even uninstalled the app and re downloaded it, but every time ...

  • Newbie
  • I've been trying to delete all my saved albums from my spotify profile so I can start brand new. I've used the "delete cache" method, deleted all the storage from my phone itself and have even uninst...
  • Joe
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Low performing solved by removing local data

Spotify was a total mess in my phone. It took ages to start up and the search machine was really slow (I am talking about 10mins to be capable to listen to any music when starting). The problem was solved when I removed the 6 gigas of music I had in ...

  • Casual Listener
  • Spotify was a total mess in my phone. It took ages to start up and the search machine was really slow (I am talking about 10mins to be capable to listen to any music when starting). The problem was s...
  • 214 Views
  • 0 replies
  • 0 likes
  • Android
    Search
  • 214 Views
  • 0 replies
  • 0 likes

spotify keeps deleting my downloaded music

hispotify keeps deleting my musica few weeks back it just deleted half, i downloaded it agaon, all was finetwo days ago it deleted all my downloaded songs but one (yay)i dont have wifi at home so today i went into uni and downloaded all my 3200 songs...

  • Music Fan
  • hi spotify keeps deleting my music a few weeks back it just deleted half, i downloaded it agaon, all was fine two days ago it deleted all my downloaded songs but one (yay) i dont have wifi at hom...
  • Lifeloverr
  • Music Fan
  • 396 Views
  • 2 replies
  • 0 likes
  • 396 Views
  • 2 replies
  • 0 likes

Suggested Songs keep playing

I am on Spotify for Android. I am halfway through a 101-song long playlist by a single artist, when suddenly, Spotify decides that my taste in music is bad and starts playing ONLY suggested songs, non-stop. Even for Spotify free, this is excessive. I...

  • Visitor
  • I am on Spotify for Android. I am halfway through a 101-song long playlist by a single artist, when suddenly, Spotify decides that my taste in music is bad and starts playing ONLY suggested songs, no...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Playlist ending early

So my playlist is constantly ending before it has played all the songs on the list. Does anyone know how to fix this? It has been happening for most of the 2 years I have had spotify.

  • Casual Listener
  • So my playlist is constantly ending before it has played all the songs on the list. Does anyone know how to fix this? It has been happening for most of the 2 years I have had spotify.
  • hotnspicyyyyyy
  • Roadie
  • 458 Views
  • 3 replies
  • 0 likes
  • 458 Views
  • 3 replies
  • 0 likes