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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196194 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196194 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

537992 Views

78 replies

3 likes

  • 537992 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444073 Views

565 replies

37 likes

Account
Free
  • 444073 Views
  • 565 replies
  • 37 likes

Premium payment

I just do the payment for premium. And they already charge my card twice. But my account still in free account. I tried the third time logging in but its still in free account.

Newbie

I just do the payment for premium. And they already charge my card twice. But my account still in free account. I tried the third time logging in but its still in free account.

Joe

Community Legend

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Solved!! Error in getting Spotify Updates / Push notifications on Android device

I do not get any push notifications (Spotify Updates) from Spotify on my Android device. I have hooked of (se picture below) that I want push-notifications - still I do not get any notifications.I have an Samsung Galaxy S7 Edge running Android 7.0. I...

Newbie

I do not get any push notifications (Spotify Updates) from Spotify on my Android device. I have hooked of (se picture below) that I want push-notifications - still I do not get any notifications. ...

Joe

Community Legend

910 Views

1 replies

0 likes

  • 910 Views
  • 1 replies
  • 0 likes

Selecting Artist after search crashes/minimizes Spotify

Installed Spotify on Dell Venue 8 Android tablet. When using the search feature, for example "Neil Diamond" if you select an Album/Artist the Spotify app minimizes back to the desktop essentially crashing the app. If you select a song "track" it star...

Casual Listener

Installed Spotify on Dell Venue 8 Android tablet.     When using the search feature, for example "Neil Diamond" if you select an Album/Artist the Spotify app minimizes back to the deskt...

Mk56

Regular

3433 Views

10 replies

0 likes

  • 3433 Views
  • 10 replies
  • 0 likes

Changing tracks in the car - aux cable

Hi, I am using Spotify in the car connecting using an aux cable. Is there anything that will allow me to change the song without touching my phone? Thanks

Casual Listener

Hi,    I am using Spotify in the car connecting using an aux cable.  Is there anything that will allow me to change the song without touching my phone?   Thanks 

1868 Views

0 replies

2 likes

aux
cable
Car
  • 1868 Views
  • 0 replies
  • 2 likes

Solved!! Samsung Galaxy S8 Resolution Issue

Hi all, I'm having a bit of an issue with my new Galaxy S8. There a 2 quite thick black bars on the top and bottom of my screen. I'll attach a picture for further help. Anyone know of any solutions?

Casual Listener

Hi all, I'm having a bit of an issue with my new Galaxy S8. There a 2 quite thick black bars on the top and bottom of my screen. I'll attach a picture for further help. Anyone know of any solutions?

C3dy

Casual Listener

7116 Views

2 replies

1 likes

  • 7116 Views
  • 2 replies
  • 1 likes

Andriod Auto breaks when Spotify on Sonos used prior

I've noticed that my Samsug Galaxy S7 (Andriod v7.0, Kernel v3.18.31-11614766) running Spotify v 8.4.9.271, intermittantly doesn't play and errors out on the Andriod Auto console on my Chevy Bolt EV. To resolve this I will first disconnect the S7 fro...

Regular

I've noticed that my Samsug Galaxy S7 (Andriod v7.0, Kernel v3.18.31-11614766) running Spotify v 8.4.9.271, intermittantly doesn't play and errors out on the Andriod Auto console on my Chevy Bolt EV....

705 Views

0 replies

0 likes

Sonos Andriod Auto Bolt
  • 705 Views
  • 0 replies
  • 0 likes

Solved!! Chromecast Premium feature?

HiI have noticed that the Chromecast streaming feature from the Spotify Android player seem to have recently become for premium accounts only - or at least this is what I read in the app when attempting to connect to it.However looking at this page h...

Music Fan

Hi I have noticed that the Chromecast streaming feature from the Spotify Android player seem to have recently become for premium accounts only - or at least this is what I read in the app when att...

Montanaskiers

Newbie

21133 Views

8 replies

0 likes

  • 21133 Views
  • 8 replies
  • 0 likes

Will not play music

July 26th 2017I think your latest version has a virus in it. Its crashed my LG G3 and is now crashing my brand new (like one day old) LG G6. It won't even play music. It loads the song up but will not play it. The bar doesn't move It freezes and then...

Newbie

July 26th 2017 I think your latest version has a virus in it. Its crashed my LG G3 and is now crashing my brand new (like one day old) LG G6. It won't even play music. It loads the song up but wil...

478 Views

0 replies

0 likes

  • 478 Views
  • 0 replies
  • 0 likes

Database or displaying problem following artist?!

Hi, sometimes spotify seems to forget that an artist is marked to be followed, or it displays different results!It happens in the Android App as well as in the browser. Case 1 (App and browser): I choose an artist to follow, but the next day the deci...

Casual Listener

Hi,   sometimes spotify seems to forget that an artist is marked to be followed, or it displays different results! It happens in the Android App as well as in the browser.   Case 1 (Ap...

566 Views

0 replies

0 likes

  • 566 Views
  • 0 replies
  • 0 likes

Musica trava o aplicativo

Olá, há umas semanas quando eu escuto certas músicas o aplicativo simplesmente trava, só reiniciando o meu celular o aplicativo volta ao normal. Mas sempre essas certas músicas causam esse problema, e além disso nem consigo escutá-las.Meu celular é u...

Casual Listener

Olá, há umas semanas quando eu escuto certas músicas o aplicativo simplesmente trava, só reiniciando o meu celular o aplicativo volta ao normal. Mas sempre essas certas músicas causam esse problema, ...

Bittencourt

Spotify Star

1820 Views

4 replies

0 likes

  • 1820 Views
  • 4 replies
  • 0 likes

Desvincular facebook

Anteriormente tentei conectar uma conta antiga do facebook ao Spotify Premium, porém não foi possível pq ja tinha feito uma conta gratuita sem querer. Agora mudei de facebook e tentei conectá-la porém a mensagem que diz que está vinculada em outra co...

Newbie

Anteriormente tentei conectar uma conta antiga do facebook ao Spotify Premium, porém não foi possível pq ja tinha feito uma conta gratuita sem querer. Agora mudei de facebook e tentei conectá-la poré...

Bittencourt

Spotify Star

712 Views

1 replies

0 likes

  • 712 Views
  • 1 replies
  • 0 likes

Multiple problems

I've had spotify premium for over a year now and I've encountered the same problems with every phone I have owned. 1. I keep having to redownload music after I've had it saved to my phone and downloaded for a few months. This happens constantly, and ...

Newbie

I've had spotify premium for over a year now and I've encountered the same problems with every phone I have owned. 1. I keep having to redownload music after I've had it saved to my phone and downloa...

Joe

Community Legend

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

Song repeats..

No matter which Album or artist is playing after the 3rd or 4th song plays it repeats that last song that was played but it's showing on the cue as if the next song is playing...??? So I need to go arrow back then arrow forward in order to play the n...

Newbie

No matter which Album or artist is playing after the 3rd or 4th song plays it repeats that last song that was played but it's showing on the cue as if the next song is playing...??? So I need to go a...

479 Views

0 replies

0 likes

  • 479 Views
  • 0 replies
  • 0 likes

Premium does not work on my phone

Hey guys, i bought Premium a few days ago. On my pc i dont have any problems but on my phone, it wont work. When im skipping for instance, it says its a premium feature etc. but its my Premium account.

Newbie

Hey guys, i bought Premium a few days ago. On my pc i dont have any problems but on my phone, it wont work. When im skipping for instance, it says its a premium feature etc. but its my Premium accoun...

Joe

Community Legend

685 Views

1 replies

0 likes

  • 685 Views
  • 1 replies
  • 0 likes

How can I play a single album?

Here's exactly what I'm trying to do. I have a premium account as well btw. I want to listen to the album "Good Company" by The Dead South. I search it, and Spotify brings it up. I click the first song, 'Long Gone' and it plays it. After the song end...

Casual Listener

Here's exactly what I'm trying to do. I have a premium account as well btw.   I want to listen to the album "Good Company" by The Dead South.   I search it, and Spotify brings it up. &...

Joe

Community Legend

2882 Views

3 replies

0 likes

  • 2882 Views
  • 3 replies
  • 0 likes

Spotify offline dosnt work

Hello, ive rebooted my Samsung Galaxy A3 2017 today and i have problem with Spotify offline mode. I cannot download my songs. I click download, device look like that it downloading but, when i turn off WIFI and data. I cannot play what i wanted downl...

Casual Listener

Hello, ive rebooted my Samsung Galaxy A3 2017 today and i have problem with Spotify offline mode. I cannot download my songs. I click download, device look like that it downloading but, when i turn o...

Jeymont

Casual Listener

903 Views

5 replies

0 likes

  • 903 Views
  • 5 replies
  • 0 likes

Song playback is too fast

Help ! Spotify has been working great then recently after its been on for half an hour or so all the songs start playing too quickly. Its driving me mad and ruining the listening experience! Its the same regardless of whether using bluetooth, headpho...

Regular

Help ! Spotify has been working great then recently after its been on for half an hour or so all the songs start playing too quickly. Its driving me mad and ruining the listening experience! Its the ...

kerry17

Regular

10779 Views

4 replies

1 likes

  • 10779 Views
  • 4 replies
  • 1 likes

Suggested Songs Playing Mid-album

I have premium, but when i play albums from my library I'm still getting suggested songs in the middle of them. Is there a way to stop this?

Casual Listener

I have premium, but when i play albums from my library I'm still getting suggested songs in the middle of them. Is there a way to stop this?

aka-maggie

Casual Listener

730 Views

4 replies

0 likes

  • 730 Views
  • 4 replies
  • 0 likes