Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • HerrDok
  • Newbie
  • 6903 Views
  • 38 replies
  • 16 likes
  • 6903 Views
  • 38 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861853 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861853 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22630 Views
  • 3 replies
  • 0 likes
  • 22630 Views
  • 3 replies
  • 0 likes

Old erased local files still showing up in playlists?

I have multiple playlists on Spotify that include local files not in the Spotify library. I downloaded these local files onto my phone in a playlist. I have now gone through my library and erased many songs on my computer and in the playlists but the...

  • Casual Listener
  •   I have multiple playlists on Spotify that include local files not in the Spotify library. I downloaded these local files onto my phone in a playlist. I have now gone through my library and er...
  • Joe
  • Community Legend
  • 1302 Views
  • 3 replies
  • 0 likes
  • 1302 Views
  • 3 replies
  • 0 likes

"Sort by" Issue

Hi!I've just reinstalled the spotify app on my android (SG s6).And now when I click "sort by recently added" in one of my playlists it's just old songs on the top. I dont know if these are the first songs I added, but when I click "sort by" again the...

  • Regular
  • Hi! I've just reinstalled the spotify app on my android (SG s6). And now when I click "sort by recently added" in one of my playlists it's just old songs on the top. I dont know if these are the fi...
  • Mutteone
  • Regular
  • 479 Views
  • 7 replies
  • 0 likes
  • 479 Views
  • 7 replies
  • 0 likes

Disable "connect"

How do I disable spotify Connect from my account? I will be listening to music, and suddenly it switches to play from an iPod in another room- very annoying. Add to that the fact that the feature is TOTALLY USELESS. If Im holding my phone, why the he...

  • Newbie
  • How do I disable spotify Connect from my account? I will be listening to music, and suddenly it switches to play from an iPod in another room- very annoying.   Add to that the fact that the ...
  • navaira
  • Roadie
  • 3043 Views
  • 8 replies
  • 8 likes
  • 3043 Views
  • 8 replies
  • 8 likes

Spotify doesnt work, keeps "loading"

Since last summer the Spotify app has NOT ONCE ran properly. Every time I start this app it just loads forever. I can, after 5 minutes, maybe start a downloaded playlist. But never anything else. I can't do any searches.The app is updated each and ev...

  • Newbie
  • Since last summer the Spotify app has NOT ONCE ran properly. Every time I start this app it just loads forever. I can, after 5 minutes, maybe start a downloaded playlist. But never anything else. I c...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Downloaded Playlist to "Songs" Folder, Play all playlists and Songs in a loop

Hello, is there an easy function to put all your downloaded Playlist songs to the "Songs" folder? There is this "+" function you have to activate for every individual song. That is **bleep** of work. Is it possible to extend this feature for the whol...

  • Casual Listener
  • Hello, is there an easy function to put all your downloaded Playlist songs to the "Songs" folder? There is this "+" function you have to activate for every individual song. That is **bleep** of work....
  • Knackflack
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

All of my downloads have been deleted from my device

Hello Spotify. In the past few weeks, I've encountered a problem where Spotify randomly deletes a few downloaded songs off the device. To clarify, the download was deleted off the device, but the song remained saved in the library. Today, my entire l...

  • Regular
  • Hello Spotify.    In the past few weeks, I've encountered a problem where Spotify randomly deletes a few downloaded songs off the device. To clarify, the download was deleted off the devi...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Apple headphones with remote and mic—skip songs, control volume

Spotify on my iPhone works fine with Apple's headphones with remote and mic—you can use it to play/pause music, control volume, and skips songs. Spotify on Android doesn't work with them—all I can do is play/pause musc. You can't skip or control volu...

  • Casual Listener
  • Spotify on my iPhone works fine with Apple's headphones with remote and mic—you can use it to play/pause music, control volume, and skips songs.   Spotify on Android doesn't work with t...
  • dweeler
  • Casual Listener
  • 2921 Views
  • 3 replies
  • 2 likes
  • 2921 Views
  • 3 replies
  • 2 likes

Randomly deleting downloaded songs

I've got my SD Card set as storage for my songs and it's more than enough space left. Still my downloaded songs are getting randomly deleted. Do you guys have any suggestions what to do?

  • Newbie
  • I've got my SD Card set as storage for my songs and it's more than enough space left. Still my downloaded songs are getting randomly deleted. Do you guys have any suggestions what to do? 🙂
  • 298 Views
  • 0 replies
  • 1 likes
  • 298 Views
  • 0 replies
  • 1 likes

Podcasts have disappeared!

The latest update seems to have removed the option for podcasts, which wasn't a nice surprise as I was getting into the car this morning!I'm using an Xperia Z1 compact, running Android 5.1.1, app version 8.4.0.539 armV7.

  • Casual Listener
  • The latest update seems to have removed the option for podcasts, which wasn't a nice surprise as I was getting into the car this morning! I'm using an Xperia Z1 compact, running Android 5.1.1, app v...
  • Moody_git
  • Casual Listener
  • 1109 Views
  • 1 replies
  • 1 likes
  • 1109 Views
  • 1 replies
  • 1 likes

app opens on my phone well listening on my PC

My phone app keeps opening its self and playing on its own. I have it running on PC, then it will open on my phone and play a different song and stop playing on my PC. Please fix this problem.

  • Newbie
  • My phone app keeps opening its self and playing on its own. I have it running on PC, then it will open on my phone and play a different song and stop playing on my PC. Please fix this problem.
  • Joe
  • Community Legend
  • 3319 Views
  • 6 replies
  • 5 likes
  • 3319 Views
  • 6 replies
  • 5 likes

Saving Music to SD Card

So, I have my music set to save to the SD card in my phone, and it is on the SD card. However, it is also trying to save everything to my internal storage as well. Any suggestions?

  • Newbie
  • So, I have my music set to save to the SD card in my phone, and it is on the SD card. However, it is also trying to save everything to my internal storage as well. Any suggestions?
  • Joe
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Push notifications

Push notifications don't work properly. I never receive any notifications of any new album or single of artists I follow, even though I've got them activated since I created my account. What can I do? Thanks.

  • Newbie
  • Push notifications don't work properly. I never receive any notifications of any new album or single of artists I follow, even though I've got them activated since I created my account. What can I do...
  • MattSuda
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Log-in Error; "You do not have a spotify account connected to your facebook account"

Hello, I recently purchased a new phone and after downloading the spotify app from the Google play store I am having issues signing in. I do not have my spotify account connected to ym Facebook account nor do I want to. However, when I try to sign in...

  • Newbie
  • Hello,    I recently purchased a new phone and after downloading the spotify app from the Google play store I am having issues signing in. I do not have my spotify account connected to ym...
  • Joe
  • Community Legend
  • 20746 Views
  • 8 replies
  • 1 likes
  • 20746 Views
  • 8 replies
  • 1 likes

Solved!! Not able to delete song of a playlist

Hello,During the night, the song all summer long has been apparently removed. I can't delete it... See the screenshot bellow. Any ideas?Thanks!!Anthony

  • Casual Listener
  • Hello, During the night, the song all summer long has been apparently removed. I can't delete it... See the screenshot bellow. Any ideas? Thanks!! Anthony
  • Joe
  • Community Legend
  • 331 Views
  • 5 replies
  • 0 likes
  • 331 Views
  • 5 replies
  • 0 likes

Que List for Spotify Web Player

Hello,In the latest update the Que List has been removed from the Spotify online web player. It was one of the best functions for Spotify, you really need to consider bringing it back. //GML

  • Newbie
  • Hello, In the latest update the Que List has been removed from the Spotify online web player.   It was one of the best functions for Spotify, you really need to consider bringing it back. &n...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

I cant my spotify player in my lock screen can Someone help

I've been trying to get the lock screen player for awhile. Can someone let me know how to do that on my s7.

  • Newbie
  • I've been trying to get the lock screen player for awhile. Can someone let me know how to do that on my s7.
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Songs periodically being undownloaded and other issues

Ever since I bought Spotify Premium, my Spotify account on my phone has been acting up. Once or twice a month, I get signed out of my Spotify account and have to sign in again, my songs have all been undownloaded, and my song download location has be...

  • Regular
  • Ever since I bought Spotify Premium, my Spotify account on my phone has been acting up. Once or twice a month, I get signed out of my Spotify account and have to sign in again, my songs have all...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Android Auto - Only some of the playlist showing

Hi All,Searched through the forums and there seems to be some inconsitencies over how the queue should work on a large playlist. I expect the behaviour that when you are parked you should be able to see all playlists and all content inside playlists....

  • Music Fan
  • Hi All, Searched through the forums and there seems to be some inconsitencies over how the queue should work on a large playlist.   I expect the behaviour that when you are parked you should ...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes