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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5103 Views

0 replies

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Spotify Premium Downloads deleted

Hi,I recently got Spotify Premium and downloaded some songs, about 800. I use Spotify on 2 devices, my PC and my mobile. And now, the second time this happened, first time yesterday, all my songs I downloaded are still saved in my library, but they a...

Casual Listener

Hi, I recently got Spotify Premium and downloaded some songs, about 800. I use Spotify on 2 devices, my PC and my mobile. And now, the second time this happened, first time yesterday, all my songs I...

545 Views

0 replies

0 likes

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Denon AVR-X3000 no longer connects with Spotify

I had my Denon AVR-X3000 for over 2 years now and it's flawlessly connected through the amp with Spotify. I upgraded the Denon firmware about a month ago. Over the course of the past two weeks I've had to log in multiple times through the Denon app a...

Newbie

I had my Denon AVR-X3000 for over 2 years now and it's flawlessly connected through the amp with Spotify.   I upgraded the Denon firmware about a month ago. Over the course of the past two wee...

upsouthsurfer

Regular

1320 Views

3 replies

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Data Usage - Mobile vs WI-FI

Hello, I have a question about Data usage, I noticed something at Data usage like Mobile Data on Background is 789 MB and on the WI-FI the background is 33.75 MBWhy Background takes so much on Mobile Data?I know that I use a little bit of mobile data...

Music Fan

Hello, I have a question about Data usage, I noticed something at Data usage like Mobile Data on Background is 789 MB and on the WI-FI the background is 33.75 MB Why Background takes so much on Mobi...

399 Views

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S8 problem with notification when play music in top bar

Spotify users good morning, I have a problem when a play music, in top bar doesnt show the band/music in my S8. See the link of my test in two cell phone S4 working and S8 doesnt work.Its in in portuguese audio, but you can understand whats happens i...

Casual Listener

Spotify users good morning,   I have a problem when a play music, in top bar doesnt show the band/music in my S8.  See the link of my test in two cell phone S4 working and S8 doesnt work....

agentmyke

Casual Listener

471 Views

2 replies

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Solved!! Can't unlink facebook account from Spotify.

I've followed the steps suggested:Logged in to spotify using facebook on PCGo to settingsGo to SocialThere is no option there to disconnect from facebook.It's a free spotify account that is linked to my Facebook, but I have a premium account that I w...

Newbie

I've followed the steps suggested: Logged in to spotify using facebook on PC Go to settings Go to Social There is no option there to disconnect from facebook. It's a free spotify account that ...

Joe

Community Legend

1876 Views

1 replies

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Spotify App akzeptiert mein Premium Nicht

Die spotify App akzeptiert mein Premium Account nicht.Obwohl ich mir gestern wieder einen weiteren Monat spotify gegönnt habe, kann ich nicht meine Musik hören wie ich will. Laut Email habe ich eine Bestätigung für das bezahlte Abo, kann aber die Lie...

Newbie

Die spotify App akzeptiert mein Premium Account nicht. Obwohl ich mir gestern wieder einen weiteren Monat spotify gegönnt habe, kann ich nicht meine Musik hören wie ich will. Laut Email habe ich ein...

317 Views

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Premium spotify not reflecting

Hello! I upgraded to spotify premium but my account still shows free. I had tried to log-out,delete and reinstall the app several times but to no avail. Kindly help me on this. Thanks!

Casual Listener

Hello! I upgraded to spotify premium but my account still shows free. I had tried to log-out,delete and reinstall the app several times but to no avail. Kindly help me on this. Thanks!

nsarahman

Newbie

626 Views

3 replies

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J rock

Porque no puedo escuchar openings de anime y pop japones en spotify? Busco las canciones y me aparecen pero no reproducen T_T

Newbie

Porque no puedo escuchar openings de anime y pop japones en spotify? Busco las canciones y me aparecen pero no reproducen T_T

Tuputamadrecule

Newbie

397 Views

1 replies

0 likes

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Music won't un-download

So I've hit the download limit of 3,333 songs on my phone, and I've begun to remove some songs from my downloaded music to allow for more, however I've hit a problem with doing this. When I put the slider to the left on an album, changing an album fr...

Casual Listener

So I've hit the download limit of 3,333 songs on my phone, and I've begun to remove some songs from my downloaded music to allow for more, however I've hit a problem with doing this.   When I ...

kiana_rod

Newbie

1026 Views

1 replies

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Spotify missing buttons

My spotify is missing buttons on the bottom bar. On the bottom bar it only shows your mixes, home, and search. My wifes spotify shows Home, Browse, Search, Radio, and your library. How can I fix this? I have deleted app and reinstalled folling the in...

Casual Listener

My spotify is missing buttons on the bottom bar.  On the bottom bar it only shows your mixes, home, and search.  My wifes spotify shows Home, Browse, Search, Radio, and your library.  ...

Hasparat

Newbie

3052 Views

6 replies

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Solved!!Superuser Contribution Player stopping after 4 seconds of music!

I update to "8.4.9.271 armV7" and the player now stops after reaching 4 seconds of any music! Play and pause won't work, so I have to open the app, drag to the begining of the music and then it will work, until the next music come...

Casual Listener

I update to  "8.4.9.271 armV7" and the player now stops after reaching 4 seconds of any music! Play and pause won't work, so I have to open the app, drag to the begining of the music and then it...

Maria_B

Moderator

2868 Views

1 replies

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Superuser Contribution No se actualiza mi Spotify en Android

Buenas tardes, Me han formateado el movil, y cuando he metido el Spotify me he encontrado que no tengo ni una Playlist que yo tenia. los gracioso es que si lo busco en el buscador, me aparece y me deja añadirlo como "Seguir". Desde el ordenador si lo...

Newbie

Buenas tardes,   Me han formateado el movil, y cuando he metido el Spotify me he encontrado que no tengo ni una Playlist que yo tenia. los gracioso es que si lo busco en el buscador, me aparec...

Maria_B

Moderator

581 Views

1 replies

0 likes

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Superuser Contribution Can't subscribe

Why can't I subscribe to Spotify Premium even though I have enough balance in my prepaid account? It just says I have inssuficient funds on my account

Newbie

Why can't I subscribe to Spotify Premium even though I have enough balance in my prepaid account? It just says I have inssuficient funds on my account

Maria_B

Moderator

259 Views

1 replies

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Solved!! SD card unexpectedly removed

Ok, I have tried time and time again to figure this out and I honestly have gone absolutely crazy. Furthermore, I am going on a roadtrip in a few days and it is imperative that I have my offline music with me. I have an HTC One M8 (Verizon). It has 3...

Casual Listener

Ok, I have tried time and time again to figure this out and I honestly have gone absolutely crazy. Furthermore, I am going on a roadtrip in a few days and it is imperative that I have my offline musi...

Vader2004

Casual Listener

2191 Views

4 replies

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Superuser Contribution The music sometimes lag or delay for a few seconds on my phone

While I'm connected to a wifi and listening to music on my phone, the music is always discontinuous, delay for seconds and play for seconds. I really think this is the problem of the speed of the wifi but there isn't any problem when I play on my com...

Newbie

While I'm connected to a wifi and listening to music on my phone, the music is always discontinuous, delay for seconds and play for seconds. I really think this is the problem of the speed of th...

Maria_B

Moderator

5227 Views

1 replies

1 likes

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Superuser Contribution No SD Card Data

I checked today and all the songs I had downloaded are not stored anymore. I look in settings and see that the option to change storage location is not even greyed out, it's completely gone. I check the SD card, and it says 8.0 GB used, when I try to...

Newbie

I checked today and all the songs I had downloaded are not stored anymore. I look in settings and see that the option to change storage location is not even greyed out, it's completely gone. I check ...

Maria_B

Moderator

306 Views

1 replies

0 likes

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Superuser Contribution Lost offline files again... Recovery functionality needed!

Hi, read same problem many time but the topic are marked as solved. I use offline files a lot and got a huge amount of playlist. I store my files on the external memory because of the amount of data. Every now and then the mobil crashed directly in s...

Newbie

Hi,   read same problem many time but the topic are marked as solved.   I use offline files a lot and got a huge amount of playlist. I store my files on the external memory because of t...

Maria_B

Moderator

360 Views

1 replies

0 likes

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Chromecast found just rarely after devices update

Since the last update my Chromecast is found just rarely.I've to restart Spotify and Chromecast to get it working again. Even if they were connected.All other apps with the API from Google find it instantly

Casual Listener

Since the last update my Chromecast is found just rarely. I've to restart Spotify and Chromecast to get it working again. Even if they were connected. All other apps with the API from Google find i...

289 Views

0 replies

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Superuser Contribution Spotify deleting my offline musics..

Hello. I m using Spotify premium like 2 years. But some times its deleting my downloaded music. For last time im camping like 8 days but first day at my vacation it did it again. And ofc i cant download 800 music without wi-fi or mobile data. I can s...

Casual Listener

Hello. I m using Spotify premium like 2 years. But some times its deleting my downloaded music. For last time im camping like 8 days but first day at my vacation it did it again. And ofc i cant downl...

Maria_B

Moderator

307 Views

1 replies

0 likes

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Solved!! How do I find T.I.'s been album Poison?

How do I find T.I.'s been album Poison? I can't seem to find it...

Casual Listener

How do I find T.I.'s been album Poison? I can't seem to find it...

Jay_Bee

Newbie

5042 Views

2 replies

1 likes

album
Help
how to
T.I.
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