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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111586 Views

26 replies

3 likes

  • 111586 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224546 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224546 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581909 Views

79 replies

3 likes

  • 581909 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478943 Views

577 replies

40 likes

Account
Free
  • 478943 Views
  • 577 replies
  • 40 likes

can not skip songs with Premium on andriod phone

I bought a spotify premium account and in the Internet i am already registered as a Premium member. On my computer i can use it how it should work. On my phone i can download songs and listen them and i have no advertisments but after 6 times of skip...

Casual Listener

I bought a spotify premium account and in the Internet i am already registered as a Premium member. On my computer i can use it how it should work. On my phone i can download songs and listen them an...

timo14562

Casual Listener

1059 Views

5 replies

0 likes

  • 1059 Views
  • 5 replies
  • 0 likes

Why does spotify regularly undownload all my downloaded music

If Spotify doesn't stop erasing all my downloaded music once a freakin week I'm going to quit using it because my data is so slow it takes like 2 minutes to load the next song if I try to skip

Newbie

If Spotify doesn't stop erasing all my downloaded music once a freakin week I'm going to quit using it because my data is so slow it takes like 2 minutes to load the next song if I try to skip

926 Views

0 replies

0 likes

Downloaded music disappears
saved music regularly gets erased
  • 926 Views
  • 0 replies
  • 0 likes

Premium without all features

Hi allI've got Spotify premium but some features don't work.For example "add to queue" or "skipping more than 5 songs". A message appears: try Spotify premium.How could I fix this problem?Thanks in advance

Casual Listener

Hi all I've got Spotify premium but some features don't work. For example "add to queue" or "skipping more than 5 songs". A message appears: try Spotify premium. How could I fix this problem? Tha...

LABUCCO

Casual Listener

1315 Views

2 replies

0 likes

  • 1315 Views
  • 2 replies
  • 0 likes

Coloco uma play list pra trocar e entra musicas sugeridas

Tenho Serviço premiu, e não aparece na minha play list só pra dar play; aparece Ordem aleatoria.E quando inicia a play list, depois da primeira musica, já passa a tocar musicas sugeridas. como faço pra não tocar musicas sugeridas?

Newbie

Tenho Serviço premiu, e não aparece na minha play list só pra dar play; aparece Ordem aleatoria. E quando inicia a play list, depois da primeira musica, já passa a tocar musicas sugeridas.  co...

2824 Views

0 replies

1 likes

  • 2824 Views
  • 0 replies
  • 1 likes

Spotify keeps deleting my offline music on its own.

As the title states the app is deleting my offline music on its own. On my previous phone (just upgraded the other day) I would ooccasionally find albums and artists that had their music "undownloaded" from my phone but still in my library. It wasn't...

Newbie

As the title states the app is deleting my offline music on its own. On my previous phone (just upgraded the other day) I would ooccasionally find albums and artists that had their music "undownloade...

623 Views

0 replies

1 likes

  • 623 Views
  • 0 replies
  • 1 likes

Spotify card

How can I pay with a spotify card? I cant't find it at the payments.

Newbie

How can I pay with a spotify card? I cant't find it at the payments.

Joe

Community Legend

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes

Sometimes I can't control the volume of the music streaming to chromecast audio

It doesnt happen always. But somethimes the chromecast slider just doesnt appear and it just shows the regular notification volume controls and the standard android volume controls. this is not always sometimes it just shows the controls but after i ...

Visitor

It doesnt happen always. But somethimes the chromecast slider just doesnt appear and it just shows the regular notification volume controls and the standard android volume controls. this is not alway...

797 Views

0 replies

1 likes

chromecast audio
  • 797 Views
  • 0 replies
  • 1 likes

Pagamento effettuato

Salve oggi volevo rinnovare la opzione Premium ma prima volevo vedere quali opzioni cerano e sono entrato in una opzione senza confermare e senza riempire i moduli, volevo solo sapere che cos'era poi sono uscito e mi ha preso 4,99 euro e nel mio acco...

Casual Listener

Salve oggi volevo rinnovare la opzione Premium ma prima volevo vedere quali opzioni cerano e sono entrato in una opzione senza confermare e senza riempire i moduli, volevo solo sapere che cos'era poi...

481 Views

0 replies

0 likes

  • 481 Views
  • 0 replies
  • 0 likes

Modo Offline

Hola, lo que quisiera saber es si tengo canciones descargadas pero no estoy en modo offline al escuchar esas canciones utilizo datos o no?

Newbie

Hola, lo que quisiera saber es si tengo canciones descargadas pero no estoy en modo offline al escuchar esas canciones utilizo datos o no?

927 Views

0 replies

0 likes

  • 927 Views
  • 0 replies
  • 0 likes

Storage location downloads

Hi,I want to change the download location to the memory card and I read that the setting for that should be found at: Library -> Settings -> Storage.The problem is, when I go to Settings there's no "storage" listed.Where should I look, exactly?

Newbie

Hi, I want to change the download location to the memory card and I read that the setting for that should be found at: Library -> Settings -> Storage. The problem is, when I go to Settings th...

Joe

Community Legend

999 Views

3 replies

0 likes

  • 999 Views
  • 3 replies
  • 0 likes

Why can't i put a song in line?

I just upgraded my spotify to premium again, and now i can't put the songs in line to play, why? It just stand that "you need premium".

Newbie

I just upgraded my spotify to premium again, and now i can't put the songs in line to play, why? It just stand that "you need premium".

Joe

Community Legend

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

Equalizer

I have a Zenfone 3, and my Spotify don't have the option "equalizer" in the settings... Why? How I activate?

Visitor

I have a Zenfone 3, and my Spotify don't have the option "equalizer" in the settings... Why? How I activate?

Joe

Community Legend

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

I can't download songs

At first I wasn't able to add additional songs. Tried uninstall and reinstall the app, still won't download songs or playlist.

Newbie

At first I wasn't able to add additional songs. Tried uninstall and reinstall the app, still won't download songs or playlist.

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Automatic log-offs

I've seen other posts about this but they don't exactly address the problem I have.Whenever I want to launch the spotify app I have to log in each time. And whenever the app closes it logs me off. I can literally see where my last second ended for li...

Casual Listener

I've seen other posts about this but they don't exactly address the problem I have. Whenever I want to launch the spotify app I have to log in each time. And whenever the app closes it logs me off. ...

absolute_kq

Casual Listener

899 Views

4 replies

0 likes

  • 899 Views
  • 4 replies
  • 0 likes

Spotify mi ha cancellato i download

Perché mi ritrovo senza le canzoni downloadate?Avevo 40 album scaricati e non Li ho più come devo fare?

Newbie

Perché mi ritrovo senza le canzoni downloadate?Avevo 40 album scaricati e non Li ho più come devo fare?

711 Views

0 replies

0 likes

  • 711 Views
  • 0 replies
  • 0 likes

Does Spotify has testers?...

...professional enough to track down an issue with offline song dissapearing???And developers -- that can fix it?Since topics with "offline songs deleted", "my music is gone" etc are always on forums top--but nobbody from spotify seems to care. Maybe...

Music Fan

...professional enough to track down an issue with offline song dissapearing??? And developers -- that can fix it? Since topics with "offline songs deleted", "my music is gone" etc are always on ...

409 Views

0 replies

0 likes

  • 409 Views
  • 0 replies
  • 0 likes

Spotify premium

Mi cuenta es premium pero cuando ingreso desde la app dwl celular sigo saliendo como spotify free

Newbie

Mi cuenta es premium pero cuando ingreso desde la app dwl celular sigo saliendo como spotify free

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes

Song starts playing on its own

So when I don't need to listen to any music, I pause the song right? Let's say it stops at 01:45.Then when I want to listen to music again , I launch Spotify and press the 'back' button because I don't want to listen to the song halfway. I want it to...

Newbie

So when I don't need to listen to any music, I pause the song right? Let's say it stops at 01:45. Then when I want to listen to music again , I launch Spotify and press the 'back' button because I d...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Local Files songs are "not availabl" on my phone.

I used to be able to play local files on my phone not too long ago, but I tried everything but can't play the songs in my phone. I tried deselecting and reselecting everything in the Local Files tabs, deleting and adding the songs back on, and I also...

Newbie

I used to be able to play local files on my phone not too long ago,   but I tried everything but can't play the songs in my phone.   I tried deselecting and reselecting everything in th...

523 Views

0 replies

2 likes

  • 523 Views
  • 0 replies
  • 2 likes