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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196208 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196208 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538016 Views

78 replies

3 likes

  • 538016 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444141 Views

565 replies

37 likes

Account
Free
  • 444141 Views
  • 565 replies
  • 37 likes

[ANDROID] not possible to skip songs

Hey guys, I dont know whats going on... Bought Spotify Premium today. Everythin works ( downloading songs and so on ) expect skiping songs as i want after 5 or 6 times skipping it says "go and get Premium"... Any ideas? have a nice day all

Newbie

Hey guys,   I dont know whats going on... Bought Spotify Premium today. Everythin works ( downloading songs and so on ) expect skiping songs as i want after 5 or 6 times skipping it says "go a...

Joe

Community Legend

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes

Accidentally removed artist from daily mix

Well I feel pretty bad I accidentally blocked Xavier omär from showing up on my daily mix by a collection of perfect misclicks and I was wondering if there was a way to unblock an artist from appearing in daily mixes because I do enjoy listening to h...

Newbie

Well I feel pretty bad I accidentally blocked Xavier omär from showing up on my daily mix by a collection of perfect misclicks and I was wondering if there  was a way to unblock an artist from a...

miebelgie

Newbie

3169 Views

2 replies

0 likes

  • 3169 Views
  • 2 replies
  • 0 likes

Sounds getting interrupted

There are times that sounds get interrupted whenever I perform a task on Twitter, like pressing home icon, search, etc. This doesn't happen very often, but I would like to know if this is on Twitter's side.

Newbie

There are times that sounds get interrupted whenever I perform a task on Twitter, like pressing home icon, search, etc. This doesn't happen very often, but I would like to know if this is on Twitter'...

368 Views

0 replies

0 likes

  • 368 Views
  • 0 replies
  • 0 likes

Daily mix

I accidentally pressed this button on a song. Is there a way to undo this?

Newbie

I accidentally pressed this 🚫 button on a song. Is there a way to undo this?

Joe

Community Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Can't log in

Ever since the last update I haven't been able to log into the android app. It accepts my email and my password, logs into my acc, shows me that I am offline and immediately kicks me off the account!

Newbie

Ever since the last update I haven't been able to log into the android app. It accepts my email and my password, logs into my acc, shows me that I am offline and immediately kicks me off the account!

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Won't let me login

I recently updated my computer so I got logged out of my account and now it says it wont let me log back in. I can login online but with the app it wont let me (both on my phone and my laptop). It says my country does not match the one in my profile ...

Newbie

I recently updated my computer so I got logged out of my account and now it says it wont let me log back in.  I can login online but with the app it wont let me (both on my phone and my laptop)....

Joe

Community Legend

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Basic Android

How do I get to my music once I login? Account options, upgrade, restore deleted lists, but nothing to get to the actual music. Please help.

Casual Listener

How do I get to my music once I login? Account options, upgrade, restore deleted lists, but nothing to get to the actual music. Please help.

lubos

Roadie

558 Views

2 replies

0 likes

  • 558 Views
  • 2 replies
  • 0 likes

No tengo la misma libertad para escuchar musica en android que en pc

Pues bien. En el computador puedo escuchar las canciones que quiera...hace poco instalé la app en android y todo aparece bloqueado (letras grises) y la unica forma para escuchar musica es en modo aleatorio. Ademas que me restringe algunas opciones de...

Newbie

Pues bien. En el computador puedo escuchar las canciones que quiera...hace poco instalé la app en android y todo aparece bloqueado (letras grises) y la unica forma para escuchar musica es en modo ale...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

Queuing Issues with Chromecast Audio

There seems to be a fair amount of issues with Chromecast Audio and Spotify. But something I have yet to find any word about are the queuing issues with Chromecast Audio and Spotify. Playing from an album or playlist seems to work fine, but when you ...

Casual Listener

There seems to be a fair amount of issues with Chromecast Audio and Spotify. But something I have yet to find any word about are the queuing issues with Chromecast Audio and Spotify. Playing fro...

user-removed

Not applicable

3000 Views

8 replies

7 likes

  • 3000 Views
  • 8 replies
  • 7 likes

Chromecast Audio is not visible after WiFi re-connect (Samsung S6 Android 6)

When my Samsung S6 (Android 6) reconnect to the Chromecast WiFi SSID (same SSID between Smartphone and Chromecast), the available casting devices do not show anymore. I need to reboot the phone for making the device available again.What can be done t...

Newbie

When my Samsung S6 (Android 6) reconnect to the Chromecast WiFi SSID (same SSID between Smartphone and Chromecast), the available casting devices do not show anymore.  I need to reboot the phone...

user-removed

Not applicable

2996 Views

13 replies

12 likes

  • 2996 Views
  • 13 replies
  • 12 likes

Earphone buttons not working anymore

Hi, guys. I have a LG G3 - Android 6.0 Marshmallow - and I use a regular samsung earphone (S4 reagular smartphone). I have been using this earphone and Spotify for about 3/4 months and before that, I used the Rocket Player with no problem.But since t...

Newbie

Hi, guys.   I have a LG G3 - Android 6.0 Marshmallow - and I use a regular samsung earphone (S4 reagular smartphone). I have been using this earphone and Spotify for about 3/4 months and befor...

516 Views

0 replies

0 likes

  • 516 Views
  • 0 replies
  • 0 likes

Mobile app freezes and crashes All. The. Time.

Hey can anyone tell me why this mobile app freezes and crashes at least 12 times a day? So frustrating paying for this and having my workout interrupted 10 times bc my app randomly freezes.

Newbie

Hey can anyone tell me why this mobile app freezes and crashes at least 12 times a day? So frustrating paying for this and having my workout interrupted 10 times bc my app randomly freezes.

529 Views

0 replies

0 likes

  • 529 Views
  • 0 replies
  • 0 likes

Will not let me log in on my phone.

When I try to open app I get a screen with 3 options. Subscribe, log in with Facebook or log in. I always have used Facebook to log in but it won't let me anymore. A message pops up saying that I am in offline mode and that Ihave to be online to log ...

Casual Listener

When I try to open app I get a screen with 3 options. Subscribe, log in with Facebook or log in.  I always have used Facebook to log in but it won't let me anymore.  A message pops up sayin...

Diggerdave

Casual Listener

565 Views

2 replies

0 likes

  • 565 Views
  • 2 replies
  • 0 likes

Android in car 4.2.1

Spotify was working in my car and I erased the sd card in error. Don't have the card as its a second hand car, Spotify is saying cannot log on as offline. It's not offline and all other devices are connecting. I have tried to install from my pc throu...

Newbie

Spotify was working in my car and I erased the sd card in error. Don't have the card as its a second hand car, Spotify is saying cannot log on as offline. It's not offline and all other devices are c...

343 Views

0 replies

0 likes

  • 343 Views
  • 0 replies
  • 0 likes

Samsung smart tv

Why won't it let me login? I've logged in on 4 other devices without problems. Keeps saying something wrong with either username or password. Have re-typed many, many times.

Casual Listener

Why won't it let me login? I've logged in on 4 other devices without problems. Keeps saying something wrong with either username or password. Have re-typed many, many times.

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

Unable to delete cache

Hi everyone! I have this really nagging problem which I'm unable to fix without fetching an adapter for my microSD-card. The problem is that I'm unable to delete spotifys cache. And (probably somehow related) according to my filemanager, spotifys fol...

Regular

Hi everyone! I have this really nagging problem which I'm unable to fix without fetching an adapter for my microSD-card. The problem is that I'm unable to delete spotifys cache. And (probably somehow...

Rekcah

Regular

4068 Views

10 replies

1 likes

  • 4068 Views
  • 10 replies
  • 1 likes

App keeps logging out

Hi,I was using Spotify premium for more than a year without any problems. However, last week, when I opened the Android app, I was signed out. So I logged in, saved my playlists and continues using the app. But two days later, when I opened the app, ...

Regular

Hi, I was using Spotify premium for more than a year without any problems. However, last week, when I opened the Android app, I was signed out. So I logged in, saved my playlists and continues ...

Joe

Community Legend

1511 Views

5 replies

0 likes

  • 1511 Views
  • 5 replies
  • 0 likes

Offline tracks not showing

The problem is, suddenly all my downloaded offline songs disappeared, so I can't listen to them while not being online. The strange thing is it still takes up space at my SD card, so they were not deleted, the app just "forgets" them somehow. This is...

Casual Listener

The problem is, suddenly all my downloaded offline songs disappeared, so I can't listen to them while not being online. The strange thing is it still takes up space at my SD card, so they were not de...

Drix

Regular

889 Views

2 replies

2 likes

  • 889 Views
  • 2 replies
  • 2 likes

Android 7 upgrade - No media info on Bluetooth

After upgrading my Sony Xperia Z5 to Android 7.0The music info stopped appearing on my car stereo via Bluetooth. I'm not even able to skip songs with the steering wheel controls.Any one else having this same issue?

Casual Listener

After upgrading my Sony Xperia Z5 to Android 7.0 The music info stopped appearing on my car stereo via Bluetooth. I'm not even able to skip songs with the steering wheel controls. Any one else havi...

3quilibrium

Regular

2856 Views

16 replies

1 likes

  • 2856 Views
  • 16 replies
  • 1 likes

Add support for Google ChromeCas

No recibo la última actualización de spotify del diseño

Newbie

No recibo la última actualización de spotify del diseño

ferdybossy

Casual Listener

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes