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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397362 Views

547 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8498 Views

0 replies

7 likes

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Superuser Contribution Se borran canciones

Esto me viene pasando muy seguido de hace como 3 semanas, no logro entender por qué, tengo suficiente espacio libre (2.30GB) y no excedo la cantidad de dispositivos con la sesión abierta (3) y principalmente es que al descargar las canciones y quitar...

Newbie

Esto me viene pasando muy seguido de hace como 3 semanas, no logro entender por qué, tengo suficiente espacio libre (2.30GB) y no excedo la cantidad de dispositivos con la sesión abierta (3) y princi...

Maria_B

Moderator

566 Views

1 replies

0 likes

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Saving to SD card not an option

I have a Moto G4, and am unable to save downloaded songs to my SD card. Very annoying as it uses about 7 GB of my phone's storage!! Any help would be great

Newbie

I have a Moto G4, and am unable to save downloaded songs to my SD card. Very annoying as it uses about 7 GB of my phone's storage!! Any help would be great

Joe

Community Legend

448 Views

3 replies

0 likes

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ACCOUNT HACKED - Need help

Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since the email and pw was changed. I have created a new a...

Casual Listener

Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since t...

imran7

Casual Listener

362 Views

2 replies

0 likes

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new phone and my playlists did not transfer

playlist did not transfer to my new phone and says i do not have premium, I went to my account on my decktop and it says i do have premium but cannot get it on my phone and all my music is gone. i now have a samsung galaxy S8

Newbie

playlist did not transfer to my new phone and says i do not have premium,  I went to my account on my decktop and it says i do have premium but cannot get it on my phone and all my music is gone...

Joe

Community Legend

1967 Views

1 replies

0 likes

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Sound distortion

I have a new phone and now spotify Sounds awful. It's really distorted, what should I do?

Visitor

I have a new phone and now spotify Sounds awful. It's really distorted, what should I do?

403 Views

0 replies

0 likes

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Offline mode not working

I have an Samsung Galaxy S5. Using Spotify on Android 6 Marshmallow. Offline mode does not work. Even if I go into settings and turn on offline modus. The songs simply don't start to play without internet turned on.

Music Fan

I have an Samsung Galaxy S5. Using Spotify on Android 6 Marshmallow. Offline mode does not work. Even if I go into settings and turn on offline modus. The songs simply don't start to play without int...

Joe

Community Legend

1410 Views

7 replies

0 likes

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It's acting weird

My Spotify is acting like it's premium but I have a limit number of skips and I already used the free trial and didn't put my credit card information in when I looking around on the premium account sign up thing when I was bored? Whats wrong with it?

Casual Listener

My Spotify is acting like it's premium but I have a limit number of skips and I already used the free trial and didn't put my credit card information in when I looking around on the premium account s...

Joe

Community Legend

809 Views

3 replies

0 likes

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Not ok

While playing music most of the time it stops itself and i have to tap play all the time to continue playing...whats wrong

Newbie

While playing music most of the time it stops itself and i have to tap play all the time to continue playing...whats wrong

Joe

Community Legend

325 Views

1 replies

0 likes

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Offline content not available after shutdown/powerup but still takes up space on SD card

I run Spotify in my car on an older Android phone (Samsung Galaxy S3). Since this phone has no sim card and thus no data connection, I download my playlists (to the SD card) while on WiFi and listen to them on the go. Since I don't drive my car every...

Regular

I run Spotify in my car on an older Android phone (Samsung Galaxy S3).  Since this phone has no sim card and thus no data connection, I download my playlists (to the SD card) while on WiFi and l...

414 Views

0 replies

0 likes

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Won't play next song in playlist

The android app randomly will not move to next song in playlist. It gets to the end of a song and gets stuck on the last second. I have to press skip to get it to play the next song.

Regular

The android app randomly will not move to next song in playlist. It gets to the end of a song and gets stuck on the last second. I have to press skip to get it to play the next song.

597 Views

0 replies

0 likes

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Annoying pause of 7-12 seconds before every song

Today we've noticed an annoying pause between each song when playing an album. We tried disabling cross-fade but this option is not available. We are using a Chromecast for playing music. Can somebody help us with this? We have a premium account.

Casual Listener

Today we've noticed an annoying pause between each song when playing an album. We tried disabling cross-fade but this option is not available. We are using a Chromecast for playing music. Can somebod...

Schmiel

Casual Listener

359 Views

1 replies

0 likes

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Can I control music without unlocking my phone?

I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change When doing sport it's really not handy.Is it possible to put the controler on the unlocking screen? I think I had that function on my HTC M...

Casual Listener

I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change 😕 When doing sport it's really not handy. Is it possible to put the controler on the u...

Maximeislearnin

Casual Listener

4798 Views

2 replies

0 likes

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Spotify stream to ChromeCast issue

Premium accountWhen streaming to Chromecast, Spotify will play several ads in a row, skip through several songs then if it finally settles on a song, mute it 10 seconds in.Seems ok when running Spotify on my phone but the speaker is far better via Ch...

Newbie

Premium account When streaming to Chromecast, Spotify will play several ads in a row, skip through several songs then if it finally settles on a song, mute it 10 seconds in. Seems ok when running S...

354 Views

0 replies

1 likes

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Suggested Songs on a Premium Account

Hi Guys! I used to have a Family Account for a while and switched back to a normal Premium Subscription a few days ago. It seemed to have worked because i am (still) able to save songs to hear them offline. But when listening to some Albums, these an...

Newbie

Hi Guys!   I used to have a Family Account for a while and switched back to a normal Premium Subscription a few days ago. It seemed to have worked because i am (still) able to save songs to he...

Joe

Community Legend

389 Views

1 replies

0 likes

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Tarkuzlive

Señores de SPOTIFY..Por favor necesito saber, él porque se me borro todo lo guardado en mi lista!!Es la segunda vez que me pasa, ( tuve que reiniciar el teléfono) cargar de vuelta todo!! Y

Newbie

Señores de SPOTIFY.. Por favor necesito saber, él porque se me borro todo lo guardado en mi lista!! Es la segunda vez que me pasa, ( tuve que reiniciar el teléfono) cargar de vuelta todo!! Y

318 Views

0 replies

0 likes

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Unotelly dns unblocker

I have been a Spotify premium user for about a year, using android devices at home.I use a dns unblocker on my router and have had no problems until the last few days.Now I cannot connect on android when the router is configured to unblocker.As soon ...

Casual Listener

I have been a Spotify premium user for about a year, using android devices at home. I use a dns unblocker on my router and have had no problems until the last few days. Now I cannot connect on andr...

tony102123

Casual Listener

534 Views

2 replies

0 likes

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Saving a song or album to My Library takes me offline

It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the drop down menu on a song or album won't work (aka ad...

Regular

It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the d...

Joe

Community Legend

591 Views

5 replies

0 likes

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Chromecast from Android, phone stuck on song

When I try to play a playlist, the display on my phone (S7e) gets stuck on first song - I can control song selection on chromecast, but the phone doesn't update to the playing song, and only shows first song when I began cast. Any suggestions?

Newbie

When I try to play a playlist, the display on my phone (S7e) gets stuck on first song - I can control song selection on chromecast, but the phone doesn't update to the playing song, and only shows fi...

348 Views

0 replies

0 likes

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Im tired of this!

This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i have no songs downloaded anymore. I go back online...

Newbie

This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i...

renannobile

Casual Listener

489 Views

2 replies

0 likes

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