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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839741 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839741 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13611 Views
  • 1 replies
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  • 13611 Views
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Solved!! Spotify premium Offline Mode Not Working

I have completed all of the wsteps to download and sync a playlist for offline playing, but it still wont play it looks like it is playing but no sound is coming out. Please help me out.

  • Casual Listener
  • I have completed all of the wsteps to download and sync a playlist for offline playing, but it still wont play it looks like it is playing but no sound is coming out. Please help me out.
  • Santo580
  • Newbie
  • 3533 Views
  • 3 replies
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  • 3533 Views
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Downloaded Songs Skipping?

So I have around 500+ songs download loaded onto my phone albums at a time. For some reason 1 or 2 songs in each album won't play or will skip if I'm using my LTE (which is slow at my school). The Dow loaded songs won't skip if I'm using my home wifi...

  • Newbie
  • So I have around 500+ songs download loaded onto my phone albums at a time. For some reason 1 or 2 songs in each album won't play or will skip if I'm using my LTE (which is slow at my school). The Do...
  • 2021 Views
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  • 2021 Views
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Spotify uses every chance to close itself

I'm having this issue for the last 2 months or so. Beside the fact that Spotify is the only laggy app on my phone, I don't think that it's good as a player anymore.I have a LG G3 16Gb with 2 gbs of ram. And I'm afraid of skip songs via headphone butt...

  • Newbie
  • I'm having this issue for the last 2 months or so. Beside the fact that Spotify is the only laggy app on my phone, I don't think that it's good as a player anymore. I have a LG G3 16Gb with 2 gbs ...
  • 1543 Views
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  • 1543 Views
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Solved!! Playlists gone on android

Yesterday my list reached 3333+ songs and therefore i can't download anymore to offline mode. So today i removed about 100 songs but the spotify app still said i had reached the max amounts of downloads allowed. After that i cleared my cache and thou...

  • Casual Listener
  • Yesterday my list reached 3333+ songs and therefore i can't download anymore to offline mode. So today i removed about 100 songs but the spotify app still said i had reached the max amounts of downlo...
  • knasolov
  • Casual Listener
  • 3166 Views
  • 2 replies
  • 0 likes
  • 3166 Views
  • 2 replies
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Shuffle stuck in an endless loop

Definitely occurs when run on mobile device, not sure about desktopDevice: LG G4, running current version of both phone software and Spotify.Occasionaly when on shuffle, the songs will create an inescapable loop.For example, Song A will play. Followe...

  • Visitor
  • Definitely occurs when run on mobile device, not sure about desktop Device: LG G4, running current version of both phone software and Spotify. Occasionaly when on shuffle, the songs will create...
  • balong48
  • Casual Listener
  • 4640 Views
  • 2 replies
  • 2 likes
  • 4640 Views
  • 2 replies
  • 2 likes

Volume fluctuates from quiet to loud

Have samsung galaxy s6 edge, when headphone jack is plugged in the volume of each song goes up and down. Doesn't happen with any other app. Has there been a fix with this issue? Thanks

  • Casual Listener
  • Have samsung galaxy s6 edge, when headphone jack is plugged in the volume of each song goes up and down. Doesn't happen with any other app.  Has there been a fix with this issue?   Thanks
  • Steven_11
  • Newbie
  • 36444 Views
  • 7 replies
  • 1 likes
  • 36444 Views
  • 7 replies
  • 1 likes

Data Used Even Though Songs are Saved

Hello,I was very frustrated today to notice that even though I have download using cellular off and was only playing the songs from my library (which are all saved/downloaded to my device) Spotify used 165mb+ of data on a 40 min drive.Two questions, ...

  • Casual Listener
  • Hello, I was very frustrated today to notice that even though I have download using cellular off and was only playing the songs from my library (which are all saved/downloaded to my device) Spotif...
  • voicelex
  • Casual Listener
  • 960 Views
  • 2 replies
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  • 960 Views
  • 2 replies
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Spotify offline random songs don't play

As the title says, I'm having a problem with the offline not playing random songs. I am a premium user. All songs have been downloaded and most of them just play, but every so often a song won't play. It remains at 0:00 and no sound is heard. However...

  • Newbie
  • As the title says, I'm having a problem with the offline not playing random songs. I am a premium user. All songs have been downloaded and most of them just play, but every so often a song won't play...
  • 648 Views
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  • 648 Views
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I can not see playback in progress without internet connection

Hello Friends of the Spotify Community,I have the following issue, when I start my Spotify somewhere without an Internet connection (for example underground train or some location without GSM / 3G / 4G signal). Sopotify does not show me the playback ...

  • Casual Listener
  • Hello Friends of the Spotify Community, I have the following issue, when I start my Spotify somewhere without an Internet connection (for example underground train or some location without GSM / 3...
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  • Bar
    cue
    offline
    Status
    track
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App doesn't stream on 4G

Spotify works with WiFi but will not stream or search for new songs with only mobile data activated. All other apps works and the signal is strong. Offline mode is not activated and I have unlimited data usage. All other settings seems okay. I've had...

  • Newbie
  • Spotify works with WiFi but will not stream or search for new songs with only mobile data activated. All other apps works and the signal is strong. Offline mode is not activated and I have unlimited ...
  • 768 Views
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  • 768 Views
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Random stop

I use a Sony z2, and after some song randomly stop the music. It is very annoying. How can I fix it? Please help me.

  • Regular
  • I use a Sony z2, and after some song randomly stop the music. It is very annoying. How can I fix it? Please help me.
  • lewih86
  • Regular
  • 563 Views
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  • 563 Views
  • 9 replies
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Help with the new "Me" interface

Can I approximate my old habits of saving/downloading/listening on the new interface or am I just screwed? Here's how thing used to work for me:- I used to have the download switch on for the songs I saved, so when I saved a specific song, it would a...

  • Music Fan
  • Can I approximate my old habits of saving/downloading/listening on the new interface or am I just screwed? Here's how thing used to work for me: - I used to have the download switch on f...
  • Joe
  • Community Legend
  • 3026 Views
  • 6 replies
  • 1 likes
  • Interface
    library
    library malfunction
  • 3026 Views
  • 6 replies
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Lost all downloaded music on Android device (and albums on laptop)

I have a Sony Experia Z5, and it had tons of downloaded "available off line" music on it... Now it has NONE!... The green arrown to indicate it's had been downloaded isn't even there any more (I know sometimes it's greyd out). There is absolutely no ...

  • Regular
  • I have a Sony Experia Z5, and it had tons of downloaded "available off line" music on it...   Now it has NONE!... The green arrown to indicate it's had been downloaded isn't even there any mor...
  • lewih86
  • Regular
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
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Offline songs don't play fully in offline mode

I added a few songs to my playlist. Downloaded the playlist but some of the songs do not fully play. When I chose the song it does not load but if I move a head it starts playing but then stops again midway through. I have an LG G4 This is really fru...

  • Newbie
  • I added a few songs to my playlist. Downloaded the playlist but some of the songs do not fully play. When I chose the song it does not load but if I move a head it starts playing but then stops again...
  • lewih86
  • Regular
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
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Solved!! Downloaded music

Hi all Does anyone know if there's a way to display only downloaded music on the Android app? This would be a very usefull feature if now... Cheers, Paul

  • Casual Listener
  • Hi all   Does anyone know if there's a way to display only downloaded music on the Android app? This would be a very usefull feature if now...   Cheers, Paul
  • Blanardo
  • Casual Listener
  • 237 Views
  • 2 replies
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  • 237 Views
  • 2 replies
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Can only play songs by selecting 'shuffle songs'

I recently unsubscribed from my premium account and use Spotify free now. The desktop app works properly but my phone app doesn't let me play songs. They are all greyed out and when I try playing songs by selecting 'Shuffle' I cannot rewind the song ...

  • Newbie
  • I recently unsubscribed from my premium account and use Spotify free now. The desktop app works properly but my phone app doesn't let me play songs. They are all greyed out and when I try playing son...
  • ErikG
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Just keeps Crashing.

I've got Spotify Premium at the moment and I've had nothing but trouble with logging in. Bascially if by some miracle I am logged in and listening to my music the app just automatically logs me out. Doesn't matter how much I try I can't log back in. ...

  • Newbie
  • I've got Spotify Premium at the moment and I've had nothing but trouble with logging in. Bascially if by some miracle I am logged in and listening to my music the app just automatically logs me out. ...
  • 71 Views
  • 0 replies
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  • 71 Views
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Spotify skips and stops randomly when phone is moved

I've only noticed this problem when walking around with headphones on whilst using Spotify on my phone but it seems to occur whilst streaming as well as with offline playlists. Once every few minutes, the app will either spontaneously pause whichever...

  • Newbie
  • I've only noticed this problem when walking around with headphones on whilst using Spotify on my phone but it seems to occur whilst streaming as well as with offline playlists. Once every few minutes...
  • Joe
  • Community Legend
  • 3339 Views
  • 1 replies
  • 0 likes
  • 3339 Views
  • 1 replies
  • 0 likes

Ativação de Music Quality/ Extrem

Olá tenho Premium e recebi email para ativar Music Quality/Extrem Quality só que essa cena não está ativada/ não posso ativa-lá. alguém me pode ajudar? Tenho um Android

  • Newbie
  • Olá tenho Premium e recebi email para ativar Music Quality/Extrem Quality só que essa cena não está ativada/ não posso ativa-lá. 😣 alguém me pode ajudar? Tenho um Android
  • itu_
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Env: prod