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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111365 Views

26 replies

3 likes

  • 111365 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223995 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223995 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581261 Views

79 replies

3 likes

  • 581261 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478544 Views

577 replies

40 likes

Account
Free
  • 478544 Views
  • 577 replies
  • 40 likes

download using cellular

I don't know why I can't turn on download using cellular. It is "on" right now but the recommendation still "off". I have a premium subscription and this problem is almost 2 months already. Tried to update and reinstall but still it is not working. I...

Newbie

I don't know why I can't turn on download using cellular. It is "on" right now but the recommendation still "off". I have a premium subscription and this problem is almost 2 months already. Tried to ...

Joe

Community Legend

944 Views

1 replies

0 likes

  • 944 Views
  • 1 replies
  • 0 likes

[BUG] [ANDROID] Internal memory filled

After some searching I found this has been reported before but seems it has not been fixed as I'm having the same issues:https://community.spotify.com/t5/Ongoing-Issues/BUG-ANDROID-Storage-usage-reported-incorrectly/idi-p/1453326To summarise despite ...

Newbie

After some searching I found this has been reported before but seems it has not been fixed as I'm having the same issues: https://community.spotify.com/t5/Ongoing-Issues/BUG-ANDROID-Storage-usage-re...

alexanderson

Newbie

1542 Views

1 replies

2 likes

  • 1542 Views
  • 1 replies
  • 2 likes

Android TV + Facebook login?

Hello appreciate any help. Just purchased a Sony Android TV and am trying to use the Spotify app. I login into Spotify normally through Facebook but Android login prompt doesn't accept FB logins. If I setup an account with Spotify, will I be able to ...

Casual Listener

Hello appreciate any help. Just purchased a Sony Android TV and am trying to use the Spotify app. I login into Spotify normally through Facebook but Android login prompt doesn't accept FB logins. If ...

1474 Views

0 replies

0 likes

  • 1474 Views
  • 0 replies
  • 0 likes

Can't download songs to my Samsung. Im using WiFi. This problem just started 2 days ago.

Changed battery settings as recommended. Little wheel just turns & download arrow on top bar keeps moving but nothing's happening

Newbie

Changed battery settings as recommended. Little wheel just turns & download arrow on top bar keeps moving but nothing's happening

Joe

Community Legend

662 Views

1 replies

0 likes

won't download
  • 662 Views
  • 1 replies
  • 0 likes

Local songs from Desktop skip on Android

Hi, I downloaded two songs as mp3 and put it into Windows Media Player. Then I imported them into Spotify (local Files) and put them into a playlist. On my Desktop both Songs work perfectly fine but when i want to listen to them on my Android they sk...

Newbie

Hi,    I downloaded two songs as mp3 and put it into Windows Media Player. Then I imported them into Spotify (local Files) and put them into a playlist.  On my Desktop both Songs wo...

502 Views

0 replies

0 likes

  • 502 Views
  • 0 replies
  • 0 likes

Spotify starts playing automatically when I turn on Bluetooth or plug in a headset

how can I stop Spotify from playing every time I turn on Bluetooth or plug in a headset? this is very annoying especially if you want to listen another applicationor if you get in your car and the radio starts blurring automatically.

Regular

how can I stop Spotify from playing every time I turn on Bluetooth or plug in a headset? this is very annoying especially if you want to listen another applicationor if you get in your car and the ra...

Timko67

Regular

11315 Views

5 replies

1 likes

  • 11315 Views
  • 5 replies
  • 1 likes

Spotify Keeps Undownloading my Downloaded Songs from my offline library

Hello,My spotify offline library keeps getting deleted. Sometimes it's only a song or two, but other times it's been my whole collection which would get deleted. To be clear it doesn't unsave the songs, it just deletes all the downloaded ones.What i'...

Casual Listener

Hello, My spotify offline library keeps getting deleted. Sometimes it's only a song or two, but other times it's been my whole collection which would get deleted. To be clear it doesn't unsave the s...

749 Views

0 replies

1 likes

  • 749 Views
  • 0 replies
  • 1 likes

Musica sempre para aos 4seg - LG G4 Beat - Android Marshmallow / Music always for the 4seg - LG G4 B

Estou com um problema que incomoda bastante.Já adianto que não havia esse problema anteriormente, iniciou esse mês (07/2017).Possuo o Spotify pelo fato de poder ouvir as músicas online e buscar sempre novas alternativas. PROBLEMA: Sempre que ouço mús...

Newbie

Estou com um problema que incomoda bastante. Já adianto que não havia esse problema anteriormente, iniciou esse mês (07/2017). Possuo o Spotify pelo fato de poder ouvir as músicas online e buscar s...

432 Views

0 replies

0 likes

  • 432 Views
  • 0 replies
  • 0 likes

Spotify stopping halfway through music

Okay so, my friend logged into their spotify account on my phone (hasn't changed their login or anything like that) and they have premium. They set the playlist they have to offline mode after all the songs have been downloaded completely and played ...

Casual Listener

Okay so, my friend logged into their spotify account on my phone (hasn't changed their login or anything like that) and they have premium. They set the playlist they have to offline mode after all th...

mam0uh

Casual Listener

1027 Views

2 replies

0 likes

  • 1027 Views
  • 2 replies
  • 0 likes

Storage Idea

Hi, I'm writing to the Spotify developers to ask them if they were planning to add a Storage option where we can choose for ex. to move an entire folder of an Artist or Playlist from internal storage to an SD card and viceversa. To move the entire Sp...

Casual Listener

Hi,   I'm writing to the Spotify developers to ask them if they were planning to add a Storage option where we can choose for ex. to move an entire folder of an Artist or Playlist from interna...

498 Views

0 replies

0 likes

  • 498 Views
  • 0 replies
  • 0 likes

Cancel

Im trying to cancel my premium subscription, but it shows that i dont have it. I have an email that i was sent when i subscribed.

Visitor

Im trying to cancel my premium subscription, but it shows that i dont have it. I have an email that i was sent when i subscribed.

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

Songs disappear but still take up room on sd

I recently started up spotify after rebooting my phone. The 2,500 songs I had saved offline had disappeared, however they where still taking up 7.2gb of data on my SD card. Is there anyway to access those files?

Newbie

I recently started up spotify after rebooting my phone. The 2,500 songs I had saved offline had disappeared, however they where still taking up 7.2gb of data on my SD card. Is there anyway to access ...

503 Views

0 replies

0 likes

  • 503 Views
  • 0 replies
  • 0 likes

Solved!! Downloading music to external SD card, another one...

I've done the re-installing, I've done the clean re-installing, I've done the re-installing with the SD card out then putting it back in and moving files around, and nothing seems to work. I've got a Huawei y300 with Android 4.1.1, the very newest ve...

Casual Listener

I've done the re-installing, I've done the clean re-installing, I've done the re-installing with the SD card out then putting it back in and moving files around, and nothing seems to work.   ...

bindesh

Regular

149283 Views

75 replies

5 likes

  • 149283 Views
  • 75 replies
  • 5 likes

Probleme mit Lokaler Musik Android

Hallo, ich habe ein Problem mit meiner Lokalen Musik auf meinem Android Gerät.Ich habe die Quelle auf meinem Computer hinzugefügt, die Lokale Musik in meine Playlist eingefügt und kann diese auf meinem PC hören, alles gut.Jedoch werden diese Lieder d...

Casual Listener

Hallo,   ich habe ein Problem mit meiner Lokalen Musik auf meinem Android Gerät. Ich habe die Quelle auf meinem Computer hinzugefügt, die Lokale Musik in meine Playlist eingefügt und kann die...

Der_Klaine

Newbie

1699 Views

6 replies

1 likes

  • 1699 Views
  • 6 replies
  • 1 likes

Downloaded songs are not available - Android

Hi Spotify team;I downloaded songs in the SD on my android, but after a while these are removed. Even the space occupied by the songs is visualized, but these are no longer recognized.I have already uninstalled the application, deleted all log and th...

Newbie

Hi Spotify team; I downloaded songs in the SD on my android, but after a while these are removed. Even the space occupied by the songs is visualized, but these are no longer recognized. I have al...

486 Views

0 replies

0 likes

  • 486 Views
  • 0 replies
  • 0 likes

Shuffle Play doesn't Play all songs

Hi all,When I listen to music on my phone for some reason if I press shuffle play it only plays certain albums. For example if I listen to "The Dreadnoughts" and just press shuffle play it plays their main albulms but never their Cadillac album. Alth...

Casual Listener

Hi all, When I listen to music on my phone for some reason if I press shuffle play it only plays certain albums.  For example if I listen to "The Dreadnoughts" and just press shuffle play it pl...

lubos

Roadie

3784 Views

8 replies

0 likes

  • 3784 Views
  • 8 replies
  • 0 likes

Spotify won't sync with Toyota

Hi,I have a galaxy s6 and a toyota Avalon. For the last two months the spotify app will not sync with my car. The car display is frozen on a song that isn't playing or hasn't played in days. Sometimes I lose remote control access in the steering whee...

Newbie

Hi, I have a galaxy s6 and a toyota Avalon. For the last two months the spotify app will not sync with my car. The car display is frozen on a song that isn't playing or hasn't played in days. Someti...

691 Views

0 replies

0 likes

  • 691 Views
  • 0 replies
  • 0 likes

Several severe problems that's been there for awhile

After a while volume adjustment stops working and I need to restart the app to fix it. It's very annoying especially when driving and I can't do anything but unplug the phone. When pressing play it takes s few seconds before it starts and sometimes i...

Newbie

After a while volume adjustment stops working and I need to restart the app to fix it. It's very annoying especially when driving and I can't do anything but unplug the phone. When pressing play it t...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Wonderful different design for some official Spotify playlists

The different design for some official Spotify playlists looks amazing. Why does it appear for only a few specific playlists? And also, wouldn't it be possible to apply this to the whole app? Screens down below.

Casual Listener

  The different design for some official Spotify playlists looks amazing. Why does it appear for only a few specific playlists? And also, wouldn't it be possible to apply this to the whole app?...

AndryX7

Casual Listener

2073 Views

2 replies

0 likes

  • 2073 Views
  • 2 replies
  • 0 likes

App esstresfuly slow.

That is the thing the android app take a very long time to show the seccions, i mean xplore, home, etc. And no, is not my phone or internet, it dont happen with other apps. I need to restart the app a few times in order to this work properly.

Newbie

That is the thing the android app take a very long time to show the seccions, i mean xplore, home, etc. And no, is not my phone or internet, it dont happen with other apps. I need to restart the app ...

495 Views

0 replies

0 likes

  • 495 Views
  • 0 replies
  • 0 likes