Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375508 Views

541 replies

34 likes

Account
Free
  • 375508 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7532 Views

0 replies

7 likes

  • 7532 Views
  • 0 replies
  • 7 likes

Offline mode not working

I have an Samsung Galaxy S5. Using Spotify on Android 6 Marshmallow. Offline mode does not work. Even if I go into settings and turn on offline modus. The songs simply don't start to play without internet turned on.

Music Fan

I have an Samsung Galaxy S5. Using Spotify on Android 6 Marshmallow. Offline mode does not work. Even if I go into settings and turn on offline modus. The songs simply don't start to play without int...

Joe

Community Legend

1349 Views

7 replies

0 likes

  • 1349 Views
  • 7 replies
  • 0 likes

It's acting weird

My Spotify is acting like it's premium but I have a limit number of skips and I already used the free trial and didn't put my credit card information in when I looking around on the premium account sign up thing when I was bored? Whats wrong with it?

Casual Listener

My Spotify is acting like it's premium but I have a limit number of skips and I already used the free trial and didn't put my credit card information in when I looking around on the premium account s...

Joe

Community Legend

776 Views

3 replies

0 likes

  • 776 Views
  • 3 replies
  • 0 likes

Not ok

While playing music most of the time it stops itself and i have to tap play all the time to continue playing...whats wrong

Newbie

While playing music most of the time it stops itself and i have to tap play all the time to continue playing...whats wrong

Joe

Community Legend

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Offline content not available after shutdown/powerup but still takes up space on SD card

I run Spotify in my car on an older Android phone (Samsung Galaxy S3). Since this phone has no sim card and thus no data connection, I download my playlists (to the SD card) while on WiFi and listen to them on the go. Since I don't drive my car every...

Regular

I run Spotify in my car on an older Android phone (Samsung Galaxy S3).  Since this phone has no sim card and thus no data connection, I download my playlists (to the SD card) while on WiFi and l...

401 Views

0 replies

0 likes

  • 401 Views
  • 0 replies
  • 0 likes

Won't play next song in playlist

The android app randomly will not move to next song in playlist. It gets to the end of a song and gets stuck on the last second. I have to press skip to get it to play the next song.

Regular

The android app randomly will not move to next song in playlist. It gets to the end of a song and gets stuck on the last second. I have to press skip to get it to play the next song.

588 Views

0 replies

0 likes

  • 588 Views
  • 0 replies
  • 0 likes

Annoying pause of 7-12 seconds before every song

Today we've noticed an annoying pause between each song when playing an album. We tried disabling cross-fade but this option is not available. We are using a Chromecast for playing music. Can somebody help us with this? We have a premium account.

Casual Listener

Today we've noticed an annoying pause between each song when playing an album. We tried disabling cross-fade but this option is not available. We are using a Chromecast for playing music. Can somebod...

Schmiel

Casual Listener

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Can I control music without unlocking my phone?

I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change When doing sport it's really not handy.Is it possible to put the controler on the unlocking screen? I think I had that function on my HTC M...

Casual Listener

I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change 😕 When doing sport it's really not handy. Is it possible to put the controler on the u...

Maximeislearnin

Casual Listener

4737 Views

2 replies

0 likes

  • 4737 Views
  • 2 replies
  • 0 likes

Spotify stream to ChromeCast issue

Premium accountWhen streaming to Chromecast, Spotify will play several ads in a row, skip through several songs then if it finally settles on a song, mute it 10 seconds in.Seems ok when running Spotify on my phone but the speaker is far better via Ch...

Newbie

Premium account When streaming to Chromecast, Spotify will play several ads in a row, skip through several songs then if it finally settles on a song, mute it 10 seconds in. Seems ok when running S...

341 Views

0 replies

1 likes

  • 341 Views
  • 0 replies
  • 1 likes

Suggested Songs on a Premium Account

Hi Guys! I used to have a Family Account for a while and switched back to a normal Premium Subscription a few days ago. It seemed to have worked because i am (still) able to save songs to hear them offline. But when listening to some Albums, these an...

Newbie

Hi Guys!   I used to have a Family Account for a while and switched back to a normal Premium Subscription a few days ago. It seemed to have worked because i am (still) able to save songs to he...

Joe

Community Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Tarkuzlive

Señores de SPOTIFY..Por favor necesito saber, él porque se me borro todo lo guardado en mi lista!!Es la segunda vez que me pasa, ( tuve que reiniciar el teléfono) cargar de vuelta todo!! Y

Newbie

Señores de SPOTIFY.. Por favor necesito saber, él porque se me borro todo lo guardado en mi lista!! Es la segunda vez que me pasa, ( tuve que reiniciar el teléfono) cargar de vuelta todo!! Y

272 Views

0 replies

0 likes

  • 272 Views
  • 0 replies
  • 0 likes

Unotelly dns unblocker

I have been a Spotify premium user for about a year, using android devices at home.I use a dns unblocker on my router and have had no problems until the last few days.Now I cannot connect on android when the router is configured to unblocker.As soon ...

Casual Listener

I have been a Spotify premium user for about a year, using android devices at home. I use a dns unblocker on my router and have had no problems until the last few days. Now I cannot connect on andr...

tony102123

Casual Listener

501 Views

2 replies

0 likes

  • 501 Views
  • 2 replies
  • 0 likes

Saving a song or album to My Library takes me offline

It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the drop down menu on a song or album won't work (aka ad...

Regular

It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the d...

Joe

Community Legend

531 Views

5 replies

0 likes

  • 531 Views
  • 5 replies
  • 0 likes

Chromecast from Android, phone stuck on song

When I try to play a playlist, the display on my phone (S7e) gets stuck on first song - I can control song selection on chromecast, but the phone doesn't update to the playing song, and only shows first song when I began cast. Any suggestions?

Newbie

When I try to play a playlist, the display on my phone (S7e) gets stuck on first song - I can control song selection on chromecast, but the phone doesn't update to the playing song, and only shows fi...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Im tired of this!

This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i have no songs downloaded anymore. I go back online...

Newbie

This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i...

renannobile

Casual Listener

458 Views

2 replies

0 likes

  • 458 Views
  • 2 replies
  • 0 likes

Cant use some options

I cant click the button "previous" or "shuffle" in my cellphone even tho I have a premium account. On my computer everything works, does someone have the same problem??

Newbie

I cant click the button "previous" or "shuffle" in my cellphone even tho I have a premium account. On my computer everything works, does someone have the same problem??

itu_

Community Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account Problem /Mobile

I have upgraded to family premium account and i have all of the premium features to desktop (windows OS) but i can only use offline listening mode on my phone(android). I can't jump anywhere and i can't skip music as playing song on my android phone....

Newbie

I have upgraded to family premium account and i have all of the premium features to desktop (windows OS) but i can only use offline listening mode on my phone(android). I can't jump anywhere and...

Joe

Community Legend

645 Views

1 replies

0 likes

  • 645 Views
  • 1 replies
  • 0 likes

Just bought spotify 9.99 premium how do i activate?

I just bought Spotify Premium and saw that one of the perks was that you could skip as many songs as you want so after adding in my credit card information I thought I was good to go!But then I tried to skip a song and it won't let me it just tells m...

Newbie

I just bought Spotify Premium and saw that one of the perks was that you could skip as many songs as you want so after adding in my credit card information I thought I was good to go! But then I t...

Joe

Community Legend

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Horrible User Experience: Removal of Downloaded Content

I apparently exceeded my 3 device limit on downloads. I recently got a new phone and turned on downloads. At the time, I was connected to the internet (phone and/or wireless). It downloaded all songs. I started listening to them. About 30 mins into t...

Music Fan

I apparently exceeded my 3 device limit on downloads.  I recently got a new phone and turned on downloads.  At the time, I was connected to the internet (phone and/or wireless).  It do...

Joe

Community Legend

546 Views

1 replies

0 likes

badux
  • 546 Views
  • 1 replies
  • 0 likes

NE baisse PAS automatiquement le volume avec des fichiers locaux lors d'une instruction du GPS

Bonjour J'utilise Spotify avec Waze sur mon téléphone. J'ai remarqué un bug. Normalement, lorsque Spotify diffuse de la musique et que Waze diffuse une instruction vocale, le volume de la musique est automatique baissé durant l'instruction afin de re...

Newbie

Bonjour   J'utilise Spotify avec Waze sur mon téléphone. J'ai remarqué un bug.   Normalement, lorsque Spotify diffuse de la musique et que Waze diffuse une instruction vocale, le v...

2006 Views

0 replies

0 likes

  • 2006 Views
  • 0 replies
  • 0 likes