Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40466 Views
  • 65 replies
  • 25 likes
  • 40466 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876838 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876838 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26141 Views
  • 4 replies
  • 0 likes
  • 26141 Views
  • 4 replies
  • 0 likes

Solved!! Spotify connect works periodically

Hi community!I'am facing the following problem: Spotify connect didn't work with my Yamaha 575 receiver. After network update of receiver connect worked fine for two days. Even auto power on of receiver worked fine starting a connect at my Smartphone...

  • Regular
  • Hi community! I'am facing the following problem: Spotify connect didn't work with my Yamaha 575 receiver. After network update of receiver connect worked fine for two days. Even auto power on of r...
  • ravenseldon
  • Regular
  • 3509 Views
  • 17 replies
  • 1 likes
  • Connect Yamaha 575
  • 3509 Views
  • 17 replies
  • 1 likes

Can't delete com.spotify.music

Spotify refuses to download songs to my 64gb SD card. So I did all these steps: - Deleted cache through Spotify options - Uninstalled Spotify - Looked in file viewer to find the files "\android\data\com.spotify.music" and "com.spotify.mobile.android....

  • Newbie
  • Spotify refuses to download songs to my 64gb SD card. So I did all these steps:  - Deleted cache through Spotify options  - Uninstalled Spotify  - Looked in file viewer to find t...
  • Joe
  • Community Legend
  • 14105 Views
  • 4 replies
  • 4 likes
  • 14105 Views
  • 4 replies
  • 4 likes

Solved!! Can you fix the darn repeat of a playlist?

This feature is still missing. I am pretty sure the desktop version does not have either, even if it worked in the past. How hard can it be?

  • Regular
  • This feature is still missing. I am pretty sure the desktop version does not have either, even if it worked in the past. How hard can it be?
  • Joe
  • Community Legend
  • 5974 Views
  • 5 replies
  • 0 likes
  • 5974 Views
  • 5 replies
  • 0 likes

Spotify Continues Playing When Using Speech to Text

I'm not sure if it's just me, or not. It also hasnt always been this way, it started a few weeks ago. Previously, when I hit the speech to text button, the music would pause while I was using the feature, and resume when the phone was no longer liste...

  • Newbie
  • I'm not sure if it's just me, or not. It also hasnt always been this way, it started a few weeks ago. Previously, when I hit the speech to text button, the music would pause while I was using the fea...
  • TJKitty72
  • Newbie
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see playlists on Android Auto

When running Spotify on Android Auto and trying to see all my playlists the app closes.

  • Casual Listener
  • When running Spotify on Android Auto and trying to see all my playlists the app closes.
  • DRochaG
  • Casual Listener
  • 1239 Views
  • 7 replies
  • 0 likes
  • 1239 Views
  • 7 replies
  • 0 likes

Auto mix not working

In the past when I listened to the dance party playlist it would automatically "dj" the songs for me. However now it will just play the whole song and then switch to next. How do I turn this feature on? Or was this feature dropped?

  • Casual Listener
  • In the past when I listened to the dance party playlist it would automatically "dj" the songs for me. However now it will just play the whole song and then switch to next. How do I turn this feature ...
  • betablue42
  • Roadie
  • 7135 Views
  • 5 replies
  • 1 likes
  • 7135 Views
  • 5 replies
  • 1 likes

Can't Download for Offline/Maximum Download Alert Even After Reinstalling

I am having issues downloading music to my Spotify premium account even after uninstalling/reinstalling the app after deleted all cache and data.I started noticing this issue yesterday so I first deleted a few albums as directed. I closed the app, re...

  • Visitor
  • I am having issues downloading music to my Spotify premium account even after uninstalling/reinstalling the app after deleted all cache and data. I started noticing this issue yesterday so I first...
  • Joe
  • Community Legend
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Pacupeses

Buenas una consulta alguien m puede ayudar no puedo usar spotify en mi cel la cuenta la hice con la pc y pongo la cuenta en mi cel y no m dja volver atras ls temas quisiera saber que es lo q tngo q hacer para q sea premium ya q pago y en la pc me and...

  • Newbie
  • Buenas una consulta alguien m puede ayudar no puedo usar spotify en mi cel la cuenta la hice con la pc y pongo la cuenta en mi cel y no m dja volver atras ls temas quisiera saber que es lo q tngo q h...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Tracks in playlist starting part way through on samsung S7

Been having an issue over the past couple of weeks with Spotify starting tracks a decent portion through the track (60%+ through). I only listen to spotify passively when commuting or cooking etc so havent paid enough attention to pin down a pattern....

  • Music Fan
  • Been having an issue over the past couple of weeks with Spotify starting tracks a decent portion through the track (60%+ through). I only listen to spotify passively when commuting or cooking etc so ...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Mis listas no se mantienen descargadas en la sd

Hola, buen dia.Ultimamente en mi celular LG Xcam, no puedo mantener guardadas mis listas de reproduccion y el tipo de almacenamiento se cambia solo de memoria SD a memoria interna y dejan de estar descargadas mis listas. El problema es que llevo mese...

  • Casual Listener
  • Hola, buen dia. Ultimamente en mi celular LG Xcam, no puedo mantener guardadas mis listas de reproduccion y el tipo de almacenamiento se cambia solo de memoria SD a memoria interna y dejan de estar ...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Intent to start Spotify for Fire TV on Player activity?

Or, if impossible, bring running activity to the front?Hopefully the forum is right, thanks in advance.

  • Casual Listener
  • Or, if impossible, bring running activity to the front? Hopefully the forum is right, thanks in advance.
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

No lock screen controls at all since the latest Samsung galaxy 7 edge update!

Since the latest Samsung update on my 7 edge. There are no more lockscreen controls at all.. Please help. I don't have it on battery saver either.

  • Newbie
  • Since the latest Samsung update on my 7 edge. There are no more lockscreen controls at all.. Please help. I don't have it on battery saver either.
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify album art on lock screen. Samsung Galaxy S7

Hi, does anyone know how to get the album art to show on the lock screen?. Was working fine on my Samsung Galaxy S4. Upgraded to an S7 and doesn't work. The app is working properly just this seems to have either been removed or is not working.

  • Newbie
  • Hi, does anyone know how to get the album art to show on the lock screen?.   Was working fine on my Samsung Galaxy S4. Upgraded to an S7 and doesn't work.    The app is working pro...
  • Alfredo
  • Roadie
  • 4060 Views
  • 1 replies
  • 0 likes
  • 4060 Views
  • 1 replies
  • 0 likes

Solved!! Doesn't work on background / No funciona en segundo plano

HI! the problem is that, when I want to use other app or just go to my android home screen, Spotify close it self and the music stop, I can`t find the solution, and I don't know if it's a problem with the device or just the Spotify Client. Hola! El p...

  • Casual Listener
  • HI! the problem is that, when I want to use other app or just go to my android home screen, Spotify close it self and the music stop, I can`t find the solution, and I don't know if it's a problem wit...
  • Gabyborro
  • Newbie
  • 14355 Views
  • 6 replies
  • 0 likes
  • autoclose
    background
    doesn't work
    minimizar
    minimize
    no funciona
    segundo plano
  • 14355 Views
  • 6 replies
  • 0 likes

Connected to Facebook and my songs disappeared

So I've been using my spotify for a while but I've never connected to Facebook and when I did it created new playlists that I had never seen, all my songs were erased (not deleted because when i checked the deleted cache they weren't there). I have a...

  • Newbie
  • So I've been using my spotify for a while but I've never connected to Facebook and when I did it created new playlists that I had never seen, all my songs were erased (not deleted because when i chec...
  • itu_
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

No puedo conectarme a internet

Buen día.No puedo conectarme a Internet con spotify, bien puedo durar 2 horas viendo vídeos en youtube o facebook pero si entro spotify me desconecta del wifi.

  • Newbie
  • Buen día. No puedo conectarme a Internet con spotify, bien puedo durar 2 horas viendo vídeos en youtube o facebook pero si entro spotify me desconecta del wifi.
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Next Song in Queue Disappears with Bluetooth

Recently, I have noticed that when I turn on my car and connect my device via bluetooth to continue listening to my music, the next song in my queue disappears. An example of a scenario:1. Turn off car while listening to track 12. Turn car back on an...

  • Regular
  • Recently, I have noticed that when I turn on my car and connect my device via bluetooth to continue listening to my music, the next song in my queue disappears.  An example of a scenario: 1. Tu...
  • haleyscotts
  • Casual Listener
  • 1890 Views
  • 5 replies
  • 0 likes
  • 1890 Views
  • 5 replies
  • 0 likes

A música pausa do nada.

Gostaria de saber porque quando estou ouvindo as listas de reproduçao tem uma hora que a música pausa do nada.

  • Newbie
  • Gostaria de saber porque quando estou ouvindo as listas de reproduçao tem uma hora que a música pausa do nada.
  • 1715 Views
  • 0 replies
  • 4 likes
  • 1715 Views
  • 0 replies
  • 4 likes

problems with logging in

i can't log on my acc because i forgot the password, but also my email is wrong so I don't have acess to it, what can I do to be able to log in on my acc?

  • Newbie
  • i can't log on my acc because i forgot the password, but also my email is wrong so I don't have acess to it, what can I do to be able to log in on my acc?
  • Joe
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Already pay but still on free

I can not download song whenever i try it will always say i have to get preium but i already pay for premium.im using android

  • Newbie
  • I can not download song whenever i try it will always say i have to get preium but i already pay for premium.im using android
  • Robert_W
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes