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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111357 Views

26 replies

3 likes

  • 111357 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223964 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223964 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581243 Views

79 replies

3 likes

  • 581243 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478498 Views

577 replies

40 likes

Account
Free
  • 478498 Views
  • 577 replies
  • 40 likes

With equalizer turned on, volume decreases at the start of songs.

I have a Moto X Play and a Nexus 5x, and after playing with the equalizer on both devices, I notice on some tracks I get an initial high volume and then after half a second the volume drops. While i understand that turning equalizer off will solve it...

Casual Listener

I have a Moto X Play and a Nexus 5x, and after playing with the equalizer on both devices, I notice on some tracks I get an initial high volume and then after half a second the volume drops.   ...

riuzachi

Casual Listener

3129 Views

5 replies

1 likes

  • 3129 Views
  • 5 replies
  • 1 likes

Rearrange Playlist Order

Is it possible to rearrange playlist order on my phone? my PC is the correct order however the phone is showing the first song i ever downloaded not the most recent which is what i would like it to be

Newbie

Is it possible to rearrange playlist order on my phone? my PC is the correct order however the phone is showing the first song i ever downloaded not the most recent which is what i would like it to be

Joe

Community Legend

2359 Views

5 replies

0 likes

  • 2359 Views
  • 5 replies
  • 0 likes

Downloads deleted on Android

Well, I recently purchased Spotifiy Premium and downloaded some music onto my mobile, about 800 songs. But roughly every 5 days (happened four times now) all my downloads, except for Playlists, get deleted. The only other device I use is my PC. I tri...

Casual Listener

Well,  I recently purchased Spotifiy Premium and downloaded some music onto my mobile, about 800 songs. But roughly every 5 days (happened four times now) all my downloads, except for Play...

464 Views

0 replies

0 likes

  • 464 Views
  • 0 replies
  • 0 likes

Searching across downloaded playlists

Hi,I have several downloaded playlists and there doesn't seem to be a way to search offline for a particular artist or song throughout them. Other than going through and saving each and every song individually to "my library", is there easier way to ...

Newbie

Hi, I have several downloaded playlists and there doesn't seem to be a way to search offline for a particular artist or song throughout them. Other than going through and saving each and every ...

414 Views

0 replies

0 likes

  • 414 Views
  • 0 replies
  • 0 likes

Premium Spotify wont keep songs downloaded.

I have more then enough room for downloading songs from spotify to my android. I dowloaded all the songs ( about 1350 of them) on my android. It showed a few days ago they all had the green download arrow beside them and the download was switched to ...

Newbie

I have more then enough room for downloading songs from spotify to my android. I dowloaded all the songs ( about 1350 of them) on my android. It showed a few days ago they all had the green download ...

smjohnson5683

Newbie

1151 Views

3 replies

0 likes

  • 1151 Views
  • 3 replies
  • 0 likes

Solved!! Support for the headphone play/pause/skip buttons (Desktop)

Hello i have a problem to skip songs. I payd for 1month premium and all was going well until i wanted to skip a song. When i wanted to skip the song Spotify means i need premium but i have premium what can i do please help me

Casual Listener

Hello i have a problem to skip songs. I payd for 1month premium and all was going well until i wanted to skip a song. When i wanted to skip the song Spotify means i need premium but i have premium wh...

Joe

Community Legend

1294 Views

1 replies

0 likes

  • 1294 Views
  • 1 replies
  • 0 likes

Got premium but not able to repeat a song

I used a 10€ card to ger Spotify premium but now i want to repeat the songs and it only gives me the option to repeat all songs in my album or not to repeat at all, anyone got an idea why?

Casual Listener

I used a 10€ card to ger Spotify premium but now i want to repeat the songs and it only gives me the option to repeat all songs in my album or not to repeat at all, anyone got an idea why?

SemZeelen

Casual Listener

1475 Views

4 replies

0 likes

  • 1475 Views
  • 4 replies
  • 0 likes

No funciona la opción busqueda

Desde la última actualización no funciona la opción de busqueda ya que no aparecen los perfiles de usuarios.... Gracias.

Newbie

Desde la última actualización no funciona la opción de busqueda ya que no aparecen los perfiles de usuarios.... Gracias.

632 Views

0 replies

0 likes

  • 632 Views
  • 0 replies
  • 0 likes

Solved!! Why is There an Ad for Chipotle on my phone? I'm a premium member.

Latest update to the Android app shows a graphic of the artist/song/album/whatever that fills the phone screen while the app is running. The graphic has an advertisement in it. I don't want to see Chipotle's logo on my phone. That's why I pay for Spo...

Music Fan

Latest update to the Android app shows a graphic of the artist/song/album/whatever that fills the phone screen while the app is running.    The graphic has an advertisement in it.  I...

dirtySpots

Music Fan

1186 Views

2 replies

1 likes

  • 1186 Views
  • 2 replies
  • 1 likes

Spotify stops playing

When I'm listening to my music on my phone, Spotify randomly stops playing music, but you can see that the song is still running. It just doesn't give a sound. After 20 seconds the music starts again. Everything is up to date, so I don't understand w...

Newbie

When I'm listening to my music on my phone, Spotify randomly stops playing music, but you can see that the song is still running. It just doesn't give a sound. After 20 seconds the music starts again...

520 Views

0 replies

0 likes

  • 520 Views
  • 0 replies
  • 0 likes

Cómo ocupo el ecualizador de Spotify en android?

Es algo bastante molesto ya que en los iPhone si les aparece el ecualizador, en cambio en mi celular Huawei p8 lite no, alguna recomendación?

Newbie

Es algo bastante molesto ya que en los iPhone si les aparece el ecualizador, en cambio en mi celular Huawei p8 lite no, alguna recomendación?

SantiagoIsnardi

Newbie

1658 Views

1 replies

1 likes

  • 1658 Views
  • 1 replies
  • 1 likes

Not able to play on-demand songs but I'm premium

Hi, Spotify been acting up lately. Won't let me skip songs, choose one in particular nor switching shuffle off, tells me to go premium but I already am. Family premium and i even have my songs offline enabled. What's going on?

Newbie

Hi, Spotify been acting up lately. Won't let me skip songs, choose one in particular nor switching shuffle off, tells me to go premium but I already am. Family premium and i even have my songs offlin...

Joe

Community Legend

1053 Views

1 replies

0 likes

  • 1053 Views
  • 1 replies
  • 0 likes

Music Decreases When I open other apps especially games

Hi, I have Spotify Premium. I have a problem on playing songs while playing other games on my phone the volume decreases every time I open a different app but when I change or close the app, the music turn up again. How do I avoid this?

Casual Listener

Hi, I have Spotify Premium. I have a problem on playing songs while playing other games on my phone the volume decreases every time I open a different app but when I change or close the app, the musi...

Joe

Community Legend

42452 Views

3 replies

1 likes

  • 42452 Views
  • 3 replies
  • 1 likes

Premium not working properly on phone.

Bought a month of spotify premium yesterday and although it is working properly on my pc, there seems to be a problem on the phone app. Although there are no ads and I can download and listen to the songs on offline mode, I can't go back on a playlis...

Newbie

Bought a month of spotify premium yesterday and although it is working properly on my pc, there seems to be a problem on the phone app. Although there are no ads and I can download and listen to the ...

Joe

Community Legend

753 Views

1 replies

0 likes

  • 753 Views
  • 1 replies
  • 0 likes

Can see when other person plays song on same account

Hey! Ive got a problem.I share my mom's spotify account and when she plays music on her phone trough spotify, i get a notification (the one like when you play music on your own device), and i can skip songs or pause/play. She however, does not get th...

Newbie

Hey! Ive got a problem. I share my mom's spotify account and when she plays music on her phone trough spotify, i get a notification (the one like when you play music on your own device), and i can s...

Joe

Community Legend

1046 Views

1 replies

0 likes

  • 1046 Views
  • 1 replies
  • 0 likes

Excessive data use 300+mb per hour

Hi all,Not a problem on my account, but my partner is having this issue. She streams over 4g nearly every day going to and from work (about a 40 min trip each way). Sometimes at the gym as well. For as long as we can remember she hasn't used more tha...

Casual Listener

Hi all, Not a problem on my account, but my partner is having this issue. She streams over 4g nearly every day going to and from work (about a 40 min trip each way). Sometimes at the gym as well. Fo...

1175 Views

0 replies

0 likes

  • 1175 Views
  • 0 replies
  • 0 likes

Paid for a premuim account on pc but not working on smartphone

Hey Guys, I paid for a premuim account for 3 months and when I look on my account in the computer the premuim function is checked but not in my smartphone, what can i do?

Casual Listener

Hey Guys,    I paid for a premuim account for 3 months and when I look on my account in the computer the premuim function is checked but not in my smartphone, what can i do? 

BrechtJo

Casual Listener

830 Views

2 replies

0 likes

  • 830 Views
  • 2 replies
  • 0 likes

Premium payment

I just do the payment for premium. And they already charge my card twice. But my account still in free account. I tried the third time logging in but its still in free account.

Newbie

I just do the payment for premium. And they already charge my card twice. But my account still in free account. I tried the third time logging in but its still in free account.

Joe

Community Legend

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Solved!! Error in getting Spotify Updates / Push notifications on Android device

I do not get any push notifications (Spotify Updates) from Spotify on my Android device. I have hooked of (se picture below) that I want push-notifications - still I do not get any notifications.I have an Samsung Galaxy S7 Edge running Android 7.0. I...

Newbie

I do not get any push notifications (Spotify Updates) from Spotify on my Android device. I have hooked of (se picture below) that I want push-notifications - still I do not get any notifications. ...

Joe

Community Legend

971 Views

1 replies

0 likes

  • 971 Views
  • 1 replies
  • 0 likes

Selecting Artist after search crashes/minimizes Spotify

Installed Spotify on Dell Venue 8 Android tablet. When using the search feature, for example "Neil Diamond" if you select an Album/Artist the Spotify app minimizes back to the desktop essentially crashing the app. If you select a song "track" it star...

Casual Listener

Installed Spotify on Dell Venue 8 Android tablet.     When using the search feature, for example "Neil Diamond" if you select an Album/Artist the Spotify app minimizes back to the deskt...

Mk56

Regular

3598 Views

10 replies

0 likes

  • 3598 Views
  • 10 replies
  • 0 likes