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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7260 Views

0 replies

7 likes

  • 7260 Views
  • 0 replies
  • 7 likes

Superuser Contribution Android app crashing

My Android Spotify app crashes when I use it. I have a Samsung Galaxy S7 with the latest updates of Android and Spotify but it is nearly impossible to use the app. The app crashes, the phone freezes, music stops playing, the app needs 2 minutes to st...

Newbie

My Android Spotify app crashes when I use it.  I have a Samsung Galaxy S7 with the latest updates of Android and Spotify but it is nearly impossible to use the app. The app crashes, the phone f...

DeniChaniago

Newbie

506 Views

3 replies

0 likes

  • 506 Views
  • 3 replies
  • 0 likes

Spotify won't play offline.

I have the premium Android version and whenever I go offline it keeps trying to play undownloaded songs, so it it playing nothing.I have logged out and back in and wiped, uninstalled and reinstalled the app and it makes no difference.It is pointless ...

Casual Listener

I have the premium Android version and whenever I go offline it keeps trying to play undownloaded songs, so it it playing nothing. I have logged out and back in and wiped, uninstalled and reinstalle...

Spotifyannoyed

Casual Listener

472 Views

4 replies

0 likes

  • 472 Views
  • 4 replies
  • 0 likes

Android app crashing

Whenever I go to search for music I get a few letter into the song name or Evan the end and the song comes up but the app then crashes and exits to my phone main screen

Casual Listener

Whenever I go to search for music I get a few letter into the song name or Evan the end and the song comes up but the app then crashes and exits to my phone main screen

Robert_W

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Spotify won't play

Today I was playing music, then some ads came on.The last ad didn't playNow if I try to play music I get a pop up reading "get premium now for ad free music"Restarting, login out and restartING and clearing cache does nothung .What should I do Samsun...

Casual Listener

Today I was playing music, then some ads came on. The last ad didn't play Now if I try to play music I get a pop up reading "get premium now for ad free music" Restarting, login out and restartING...

KSutton

Music Fan

670 Views

5 replies

0 likes

  • 670 Views
  • 5 replies
  • 0 likes

Why does Spotify stops playing once advertisement starts?

So, I'm using the Spotify application on an Android device. I'm listening to songs, but once an advertisement starts, nothing happens. The advertisement doesn't even play. I have to close the application, start it up again. Once one or two songs play...

Regular

So, I'm using the Spotify application on an Android device. I'm listening to songs, but once an advertisement starts, nothing happens. The advertisement doesn't even play. I have to close the applica...

Steampunksum

Roadie

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Spotify Free Freeze on Ads

Spotify Mobile will freeze when attempting to play ads for 30 seconds. No ad appears and the app freezes completely. Cannot unfreeze unless I restart my phoneI have uninstalled and re-installed the app, it did not solve the issue.My device is a Moto ...

Casual Listener

Spotify Mobile will freeze when attempting to play ads for 30 seconds. No ad appears and the app freezes completely. Cannot unfreeze unless I restart my phone I have uninstalled and re-installed the...

j_yoa

Newbie

5919 Views

9 replies

3 likes

  • 5919 Views
  • 9 replies
  • 3 likes

No puedo guardar música en la tarjeta SD

Solía tener mi música offline guardada en la memoria SD, pero hace unos 5 días se borraron todas y ya me aparece la opción de guardar en la SD, ayuda

Newbie

Solía tener mi música offline guardada en la memoria SD, pero hace unos 5 días se borraron todas y ya me aparece la opción de guardar en la SD, ayuda

DXTN

Regular

5400 Views

1 replies

0 likes

Premium
  • 5400 Views
  • 1 replies
  • 0 likes

Ad Freezing - Behaves strangely with Bluetooth

Recently when I click the 30 minutes free after this ad thing it A. Won't give me 30 minutes and instead just start running other ads immediately after, or B. Freezes causing me to have to uninstall and reinstall.A. Happens no matter what, with or wi...

Casual Listener

Recently when I click the 30 minutes free after this ad thing it A. Won't give me 30 minutes and instead just start running other ads immediately after, or B. Freezes causing me to have to uninstall ...

StevieNix

Casual Listener

591 Views

2 replies

0 likes

  • 591 Views
  • 2 replies
  • 0 likes

Google cast not found on Android?

I'm trying to connect to my TV through android. The problem is it's not finding my GoogleCast device. I'm pretty sure it's connected before, I strongly remember doing so but now it's not. It can find my Desktop and my Smart TV but not my older TV wit...

Regular

I'm trying to connect to my TV through android. The problem is it's not finding my GoogleCast device.    I'm pretty sure it's connected before, I strongly remember doing so but now it's n...

622 Views

0 replies

0 likes

Account
Other
Premium
  • 622 Views
  • 0 replies
  • 0 likes

Song radio and daily mix not loading further tracks when using Spotify Connect

I'm having an issue with Daily Mix and Song Radio when using Spotify Connect.I'm using a Galaxy S7 to control and streaming to Samsung R1 speakers set up as a stereo pair.Once the mix gets to the end of what's displayed on screen it fails to load mor...

Regular

I'm having an issue with Daily Mix and Song Radio when using Spotify Connect. I'm using a Galaxy S7 to control and streaming to Samsung R1 speakers set up as a stereo pair. Once the mix gets to...

weedeeka

Newbie

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Ad freezing my account

Lately when I click the ad to get 30 uninterrupted minutes the screen goes black showing that the video is zero seconds long and my only way to get out of it is by deleting the app. This is extremely frustrating and I do not know how to fix it.

Newbie

Lately when I click the ad to get 30 uninterrupted minutes the screen goes black showing that the video is zero seconds long and my only way to get out of it is by deleting the app. This is extremely...

Steampunksum

Roadie

710 Views

6 replies

0 likes

  • 710 Views
  • 6 replies
  • 0 likes

I can't move my tracks to an sd card.

There is enough memory, but I don't even have the option to make the move. I have the last version. Could you help me please?

Casual Listener

There is enough memory, but I don't even have the option to make the move. I have the last version. Could you help me please?

MattSuda

Spotify Star

17335 Views

1 replies

0 likes

sd card
  • 17335 Views
  • 1 replies
  • 0 likes

Samsung S7: Lock screen doesn't show cover art

Hi.In my old phone when I was listening to music on Spotify, the cover art of album was showed on lock screen on phone.Now on Galaxy S7 edge (Android 7.0) I see Spotify Control but I see only default wallpaper on lock screen.Does somebody know how to...

Newbie

Hi. In my old phone when I was listening to music on Spotify, the cover art of album was showed on lock screen on phone. Now on Galaxy S7 edge (Android 7.0) I see Spotify Control but I see only d...

YouGotStonerd

Newbie

735 Views

1 replies

0 likes

  • 735 Views
  • 1 replies
  • 0 likes

Not able to play advertisements

HeySince I updated my tablet to Android 7.0 Nougat, I can't anymore play advertisements to have a 30-minute-break. When I want to watch the ad, it doesn't play and I can't do anything in the app and have to reinstall it.

Newbie

Hey Since I updated my tablet to Android 7.0 Nougat, I can't anymore play advertisements to have a 30-minute-break. When I want to watch the ad, it doesn't play and I can't do anything in the app an...

427 Views

0 replies

0 likes

  • 427 Views
  • 0 replies
  • 0 likes

Solved!! Unwanted reverb on songs played on my Android device

Hi, I am currently getting unwanted reverb on my Android device. I just noticed it today when I updated the app to the latest version. There is no option to turn it off. It is on nearly every track in my daily mix, and was most notable on Gantz Graf ...

Casual Listener

Hi, I am currently getting unwanted reverb on my Android device. I just noticed it today when I updated the app to the latest version. There is no option to turn it off. It is on nearly every track i...

Steampunksum

Roadie

3656 Views

4 replies

2 likes

  • 3656 Views
  • 4 replies
  • 2 likes

Dont want premium

Won't let me play music. When I press shuffle play all that happens is a box comes up with get premium for ad-free music anywhere at the bottom of the screen

Regular

Won't let me play music. When I press shuffle play all that happens is a box comes up with get premium for ad-free music anywhere at the bottom of the screen

Rick24

Regular

1066 Views

10 replies

0 likes

  • 1066 Views
  • 10 replies
  • 0 likes

[Android][Other] Spotify problem.

My spotify constantly pauses while I'm trying to listen to music. Sometimes it pauses a song 4-5 times. Is there a solution?

Newbie

My spotify constantly pauses while I'm trying to listen to music. Sometimes it pauses a song 4-5 times. Is there a solution?

Joe

Community Legend

652 Views

4 replies

0 likes

Android
Other
  • 652 Views
  • 4 replies
  • 0 likes

suiciding process...

Hi all and sorry for the misleading title, im not in suiciding process im talking for the spotify process, that is killing itself after sometime, when playback is on other device, or the music is stopped/paused for some time. (15-20min). As a result,...

Casual Listener

Hi all and sorry for the misleading title, im not in suiciding process 🙂   im talking for the spotify process, that is killing itself after sometime, when playback is on other device, or&nbsp...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

Ads don't play

Recently I've had an ad come up, but never play. The screen stays blank, and both the sides of the time lengths are 00:00. I have to turn off my phone and turn it back on in order for it to stop.

Newbie

Recently I've had an ad come up, but never play. The screen stays blank, and both the sides of the time lengths are 00:00. I have to turn off my phone and turn it back on in order for it to stop.

Joe

Community Legend

826 Views

1 replies

0 likes

  • 826 Views
  • 1 replies
  • 0 likes

Annoying cracking noise - nothing works

Hello everybody, My spotify music have a cracking sound when i play it from Android. I've looked the previous posts but nothing seems to work. The cracking sound appears on every escenario, conected to internet, to wifi, on saved songs, by bluetooth,...

Newbie

Hello everybody,   My spotify music have a cracking sound when i play it from Android. I've looked the previous posts but nothing seems to work. The cracking sound appears on every escenario, ...

ivasz

Newbie

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes