Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Recently when I click the 30 minutes free after this ad thing it A. Won't give me 30 minutes and instead just start running other ads immediately after, or B. Freezes causing me to have to uninstall and reinstall.A. Happens no matter what, with or wi...
Recently when I click the 30 minutes free after this ad thing it A. Won't give me 30 minutes and instead just start running other ads immediately after, or B. Freezes causing me to have to uninstall ...
Casual Listener
585 Views
2 replies
0 likes
I'm trying to connect to my TV through android. The problem is it's not finding my GoogleCast device. I'm pretty sure it's connected before, I strongly remember doing so but now it's not. It can find my Desktop and my Smart TV but not my older TV wit...
I'm trying to connect to my TV through android. The problem is it's not finding my GoogleCast device. I'm pretty sure it's connected before, I strongly remember doing so but now it's n...
612 Views
0 replies
0 likes
I'm having an issue with Daily Mix and Song Radio when using Spotify Connect.I'm using a Galaxy S7 to control and streaming to Samsung R1 speakers set up as a stereo pair.Once the mix gets to the end of what's displayed on screen it fails to load mor...
I'm having an issue with Daily Mix and Song Radio when using Spotify Connect. I'm using a Galaxy S7 to control and streaming to Samsung R1 speakers set up as a stereo pair. Once the mix gets to...
Newbie
391 Views
1 replies
0 likes
Lately when I click the ad to get 30 uninterrupted minutes the screen goes black showing that the video is zero seconds long and my only way to get out of it is by deleting the app. This is extremely frustrating and I do not know how to fix it.
Lately when I click the ad to get 30 uninterrupted minutes the screen goes black showing that the video is zero seconds long and my only way to get out of it is by deleting the app. This is extremely...
Roadie
697 Views
6 replies
0 likes
There is enough memory, but I don't even have the option to make the move. I have the last version. Could you help me please?
There is enough memory, but I don't even have the option to make the move. I have the last version. Could you help me please?
Spotify Star
17321 Views
1 replies
0 likes
Hi.In my old phone when I was listening to music on Spotify, the cover art of album was showed on lock screen on phone.Now on Galaxy S7 edge (Android 7.0) I see Spotify Control but I see only default wallpaper on lock screen.Does somebody know how to...
Hi. In my old phone when I was listening to music on Spotify, the cover art of album was showed on lock screen on phone. Now on Galaxy S7 edge (Android 7.0) I see Spotify Control but I see only d...
Newbie
724 Views
1 replies
0 likes
HeySince I updated my tablet to Android 7.0 Nougat, I can't anymore play advertisements to have a 30-minute-break. When I want to watch the ad, it doesn't play and I can't do anything in the app and have to reinstall it.
Hey Since I updated my tablet to Android 7.0 Nougat, I can't anymore play advertisements to have a 30-minute-break. When I want to watch the ad, it doesn't play and I can't do anything in the app an...
423 Views
0 replies
0 likes
Hi, I am currently getting unwanted reverb on my Android device. I just noticed it today when I updated the app to the latest version. There is no option to turn it off. It is on nearly every track in my daily mix, and was most notable on Gantz Graf ...
Hi, I am currently getting unwanted reverb on my Android device. I just noticed it today when I updated the app to the latest version. There is no option to turn it off. It is on nearly every track i...
Roadie
3606 Views
4 replies
2 likes
Won't let me play music. When I press shuffle play all that happens is a box comes up with get premium for ad-free music anywhere at the bottom of the screen
Won't let me play music. When I press shuffle play all that happens is a box comes up with get premium for ad-free music anywhere at the bottom of the screen
Regular
1052 Views
10 replies
0 likes
My spotify constantly pauses while I'm trying to listen to music. Sometimes it pauses a song 4-5 times. Is there a solution?
My spotify constantly pauses while I'm trying to listen to music. Sometimes it pauses a song 4-5 times. Is there a solution?
Community Legend
636 Views
4 replies
0 likes
Hi all and sorry for the misleading title, im not in suiciding process im talking for the spotify process, that is killing itself after sometime, when playback is on other device, or the music is stopped/paused for some time. (15-20min). As a result,...
Hi all and sorry for the misleading title, im not in suiciding process 🙂 im talking for the spotify process, that is killing itself after sometime, when playback is on other device, or ...
303 Views
0 replies
0 likes
Recently I've had an ad come up, but never play. The screen stays blank, and both the sides of the time lengths are 00:00. I have to turn off my phone and turn it back on in order for it to stop.
Recently I've had an ad come up, but never play. The screen stays blank, and both the sides of the time lengths are 00:00. I have to turn off my phone and turn it back on in order for it to stop.
Community Legend
817 Views
1 replies
0 likes
Hello everybody, My spotify music have a cracking sound when i play it from Android. I've looked the previous posts but nothing seems to work. The cracking sound appears on every escenario, conected to internet, to wifi, on saved songs, by bluetooth,...
Hello everybody, My spotify music have a cracking sound when i play it from Android. I've looked the previous posts but nothing seems to work. The cracking sound appears on every escenario, ...
Newbie
400 Views
1 replies
0 likes
So I'm entirely unable to authenticate my last.fm account in the Spotify mobile app, and I haven't been able to *ever*last.fm scrobbling works fine on the website, on all my pc's using the browser extension, etc.I've tried an entire re-install of the...
So I'm entirely unable to authenticate my last.fm account in the Spotify mobile app, and I haven't been able to *ever* last.fm scrobbling works fine on the website, on all my pc's using the browser ...
Not applicable
1178 Views
8 replies
0 likes
If spotify has wifi and simultaneously Phone data (internet) , has problems on load anything
If spotify has wifi and simultaneously Phone data (internet) , has problems on load anything
290 Views
0 replies
1 likes
Hi. I'd like to know how many offline tracks I get ?
Hi. I'd like to know how many offline tracks I get ?
Community Legend
486 Views
3 replies
0 likes
The official support article for the US Spotify hotkeys is out of date, so heres what's missing: Shift+(Left,Right) Skip five seconds back/fwdCtrl+r Toggle Repeat mode (Once, infinitely, off)Ctrl+s Toggle Shuffle on/offCtrl+Shift+a Deselect (Tested o...
The official support article for the US Spotify hotkeys is out of date, so heres what's missing: Shift+(Left,Right) Skip five seconds back/fwd Ctrl+r &nbs...
Community Legend
857 Views
6 replies
2 likes
It use to have a hot key to were I can switch song or pause/play from my notifications screen now it's gone
It use to have a hot key to were I can switch song or pause/play from my notifications screen now it's gone
238 Views
0 replies
0 likes
Freezes or just stops working when I get this adverisment, help!?
Freezes or just stops working when I get this adverisment, help!?
Newbie
367 Views
1 replies
1 likes
Hi, I just got a new phone (Huawei P8 Lite 2017) and my premium account won't work on it. I can log in to my account but it tells me that I'm not a premium user even though I am. I tried to log out and log in again but it still tells me I'm not a pre...
Hi, I just got a new phone (Huawei P8 Lite 2017) and my premium account won't work on it. I can log in to my account but it tells me that I'm not a premium user even though I am. I tr...
Community Legend
491 Views
1 replies
0 likes
