Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
It use to have a hot key to were I can switch song or pause/play from my notifications screen now it's gone
It use to have a hot key to were I can switch song or pause/play from my notifications screen now it's gone
238 Views
0 replies
0 likes
Freezes or just stops working when I get this adverisment, help!?
Freezes or just stops working when I get this adverisment, help!?
Newbie
367 Views
1 replies
1 likes
Hi, I just got a new phone (Huawei P8 Lite 2017) and my premium account won't work on it. I can log in to my account but it tells me that I'm not a premium user even though I am. I tried to log out and log in again but it still tells me I'm not a pre...
Hi, I just got a new phone (Huawei P8 Lite 2017) and my premium account won't work on it. I can log in to my account but it tells me that I'm not a premium user even though I am. I tr...
Community Legend
487 Views
1 replies
0 likes
So I have old htc wildfire s with armv6 procesor and android 4.1.2. Is there version of spotify witch will work on my device?
So I have old htc wildfire s with armv6 procesor and android 4.1.2. Is there version of spotify witch will work on my device?
Community Legend
1278 Views
3 replies
0 likes
Samsung Android 6.0.1Whenever any advertisement starts the app just freezes. can't do anything. have to restart the whole phone.Already reinstalled.
Samsung Android 6.0.1 Whenever any advertisement starts the app just freezes. can't do anything. have to restart the whole phone. Already reinstalled.
Newbie
1271 Views
5 replies
2 likes
Ontem atualizou o spotify e hoje percebi que qualquer album, playlists ou até minhas musicas baixadas estão tocando aleatoriamente, mesmo eu clicando na primeira musica pra seguir a ordem.Alguém tambem está com esse problema ? Uso o app Android..
Ontem atualizou o spotify e hoje percebi que qualquer album, playlists ou até minhas musicas baixadas estão tocando aleatoriamente, mesmo eu clicando na primeira musica pra seguir a ordem. Alguém ta...
Community Legend
2205 Views
3 replies
0 likes
¿Porqué cuando descargo mi música en mi SD parece que sí la descarga y empieza a reducir mi espacio de almacenamiento, pero unas horas después de que terminó la descarga, en el App me aparece que ya no tengo la música descargada, pero mi SD tiene men...
¿Porqué cuando descargo mi música en mi SD parece que sí la descarga y empieza a reducir mi espacio de almacenamiento, pero unas horas después de que terminó la descarga, en el App me aparece que ya ...
Newbie
417 Views
1 replies
1 likes
Hello ! I've noticed that when I untick the "Download" button of an album or a playlist in order to remove the tracks from my phone memory, they are not deleted but just not available for listening. Which folder or files should I remove from my phone...
Hello ! 🙂 I've noticed that when I untick the "Download" button of an album or a playlist in order to remove the tracks from my phone memory, they are not deleted but just not available for l...
Community Legend
1034 Views
5 replies
1 likes
Hi, today I opened my Spotify and as usual it played the bit about 'watch this next ad for 30 minutes of ad free music', and then it went to the ad except the screen is completely black where the ad should be and no matter how many times I press play...
Hi, today I opened my Spotify and as usual it played the bit about 'watch this next ad for 30 minutes of ad free music', and then it went to the ad except the screen is completely black where the ad ...
421 Views
0 replies
2 likes
Songs aren't building as i listen to daily mixes OR artist radio stations....i am active as i like or dislike each song...but the radio or daily mix ALWAYS stops abruptly after a set number of songs... how do I fix this?
Songs aren't building as i listen to daily mixes OR artist radio stations....i am active as i like or dislike each song...but the radio or daily mix ALWAYS stops abruptly after a set number of songs....
326 Views
0 replies
0 likes
How do you change the font size and if you can't change it then whats the point of the Genius update when you cant even see half of the sentence.
How do you change the font size and if you can't change it then whats the point of the Genius update when you cant even see half of the sentence.
757 Views
0 replies
1 likes
I have an Android phone and I have been struggling all day trying to get a downloaded playlist of 200+ songs to work on offline mode. It pulls up the song on offline mode, but the "downloaded" song refuses to play. This phone is fairly new and I have...
I have an Android phone and I have been struggling all day trying to get a downloaded playlist of 200+ songs to work on offline mode. It pulls up the song on offline mode, but the "download...
Casual Listener
1560 Views
3 replies
5 likes
I have the galaxy s8 and when I'm using the aux cord only in my car, it's making a really bad static noise. Any help why or how to get rid of it? I've tried uninstalling and re-installing... Didn't help. I tried the equalizer... Didn't do anything. H...
I have the galaxy s8 and when I'm using the aux cord only in my car, it's making a really bad static noise. Any help why or how to get rid of it? I've tried uninstalling and re-installing... Didn't h...
Gig Goer
3141 Views
3 replies
0 likes
How do I stop my music from pausing on my Galaxy S5 and in my car?
How do I stop my music from pausing on my Galaxy S5 and in my car?
311 Views
0 replies
0 likes
Over the last couple of weeks, this has happened three times on my Android device and had never happened before that (using Android devices with Spotify for years prior). It has happened both during a phone call and a Skype call that music has starte...
Over the last couple of weeks, this has happened three times on my Android device and had never happened before that (using Android devices with Spotify for years prior). It has happened bot...
3579 Views
0 replies
2 likes
Hey,Need a little help I have been having this problem for a while I had a glaxay S7 and I have upgraded to the S8 and the problem still happens. So I download my songs I have enough space and I'm not at the song cap. The song will play like 20-40 se...
Hey, Need a little help I have been having this problem for a while I had a glaxay S7 and I have upgraded to the S8 and the problem still happens. So I download my songs I have enough space and I'...
Casual Listener
10890 Views
2 replies
0 likes
With a subjectively increasing frequency, the Spotify app (with premium account) starts itself w/o any action from myself. It just shows the inital screen and even plays no music. It occurs mostly when unlocking the phone, but also while I'm using ot...
With a subjectively increasing frequency, the Spotify app (with premium account) starts itself w/o any action from myself. It just shows the inital screen and even plays no music. It occurs mostly wh...
Newbie
10991 Views
5 replies
4 likes
App is using internal storage instead of SD card. Please fix. I'm not getting paid for doing a workaround clean install whatsoever. I'm paying for a service and demand it to be fixed. Get a couple developers and address the issue as a real company wo...
App is using internal storage instead of SD card. Please fix. I'm not getting paid for doing a workaround clean install whatsoever. I'm paying for a service and demand it to be fixed. Get a couple de...
Casual Listener
1303 Views
9 replies
0 likes
hi, i installed spotify on my g7 edge and upgraded to premium but it still says"free account - go premium" when i installed it on my pc it says "spotify premium" and it also says that when i check the sub info when logging in to check acc settings.wh...
hi, i installed spotify on my g7 edge and upgraded to premium but it still says "free account - go premium" when i installed it on my pc it says "spotify premium" and it also says that when i chec...
Newbie
462 Views
2 replies
0 likes
Spotify finally appeared for InControl on Android phones - yea! However in "your library" only playlists, albums, artists and songs appear - no stations. Tried the usual steps - clear cache, re-install, reboot, etc. Stations are very key to using Spo...
Spotify finally appeared for InControl on Android phones - yea! However in "your library" only playlists, albums, artists and songs appear - no stations. Tried the usual steps - clear cache, re-...
Newbie
2885 Views
10 replies
0 likes
