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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6110 Views

0 replies

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Solved!! Noise using aux

I have the galaxy s8 and when I'm using the aux cord only in my car, it's making a really bad static noise. Any help why or how to get rid of it? I've tried uninstalling and re-installing... Didn't help. I tried the equalizer... Didn't do anything. H...

Casual Listener

I have the galaxy s8 and when I'm using the aux cord only in my car, it's making a really bad static noise. Any help why or how to get rid of it? I've tried uninstalling and re-installing... Didn't h...

cluz

Gig Goer

3126 Views

3 replies

0 likes

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Music starts playing during calls

Over the last couple of weeks, this has happened three times on my Android device and had never happened before that (using Android devices with Spotify for years prior). It has happened both during a phone call and a Skype call that music has starte...

Regular

Over the last couple of weeks, this has happened three times on my Android device and had never happened before that (using Android devices with Spotify for years prior).   It has happened bot...

3562 Views

0 replies

2 likes

call
Calls
Music
phone
playing
Skype
starting
starts
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Solved!!Superuser Contribution Downloaded songs stop playing and cause spotify to just load.

Hey,Need a little help I have been having this problem for a while I had a glaxay S7 and I have upgraded to the S8 and the problem still happens. So I download my songs I have enough space and I'm not at the song cap. The song will play like 20-40 se...

Casual Listener

Hey, Need a little help I have been having this problem for a while I had a glaxay S7 and I have upgraded to the S8 and the problem still happens. So I download my songs I have enough space and I'...

Ghost13

Casual Listener

10848 Views

2 replies

0 likes

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Android app starts automatically

With a subjectively increasing frequency, the Spotify app (with premium account) starts itself w/o any action from myself. It just shows the inital screen and even plays no music. It occurs mostly when unlocking the phone, but also while I'm using ot...

Casual Listener

With a subjectively increasing frequency, the Spotify app (with premium account) starts itself w/o any action from myself. It just shows the inital screen and even plays no music. It occurs mostly wh...

galoz

Newbie

10965 Views

5 replies

4 likes

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Storage use

App is using internal storage instead of SD card. Please fix. I'm not getting paid for doing a workaround clean install whatsoever. I'm paying for a service and demand it to be fixed. Get a couple developers and address the issue as a real company wo...

Casual Listener

App is using internal storage instead of SD card. Please fix. I'm not getting paid for doing a workaround clean install whatsoever. I'm paying for a service and demand it to be fixed. Get a couple de...

johnnyquest71

Casual Listener

1261 Views

9 replies

0 likes

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premium issues on android

hi, i installed spotify on my g7 edge and upgraded to premium but it still says"free account - go premium" when i installed it on my pc it says "spotify premium" and it also says that when i check the sub info when logging in to check acc settings.wh...

Newbie

hi, i installed spotify on my g7 edge and upgraded to premium but it still says "free account - go premium" when i installed it on my pc it says "spotify premium" and it also says that when i chec...

Digby1998

Newbie

461 Views

2 replies

0 likes

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Android app and Jaguar LandRover Incontrol

Spotify finally appeared for InControl on Android phones - yea! However in "your library" only playlists, albums, artists and songs appear - no stations. Tried the usual steps - clear cache, re-install, reboot, etc. Stations are very key to using Spo...

Visitor

Spotify finally appeared for InControl on Android phones - yea! However in "your library" only playlists, albums, artists and songs appear - no stations. Tried the usual steps - clear cache, re-...

Petesjag

Newbie

2844 Views

10 replies

0 likes

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Have to clear cache every time I leave the house. (Chromecast)

Hello.I'm having issues with chromecast dissapearing in 'devices'I have to clear the cache and log out of spotify every time I leave the house/ get out of range of the local wifi.I have tried reinstalling and removing 'offline playlists' in my accoun...

Newbie

Hello. I'm having issues with chromecast dissapearing in 'devices' I have to clear the cache and log out of spotify every time I leave the house/ get out of range of the local wifi. I have t...

648 Views

0 replies

1 likes

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Wont accept my prepaid visa card

So I have a prepaid visa card and everytime I put the information in, spotify tells me that my card or payment provider is having a bad day. Why will it not let me use my card (I've tried 3 different activated prepaid visa cards and none have worked)...

Casual Listener

So I have a prepaid visa card and everytime I put the information in, spotify tells me that my card or payment provider is having a bad day. Why will it not let me use my card (I've tried 3 different...

MatildaJ99

Newbie

774 Views

1 replies

1 likes

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Ad freezes/crashes app

Hi, I have a free account, obvs. Tried to play a station and the video ad freezes before it begins. I'm not able to do anything but close the app.I uninstalled, cleared app data, reinstalled with no change in results. (i might try a different station...

Newbie

Hi, I have a free account, obvs. Tried to play a station and the video ad freezes before it begins. I'm not able to do anything but close the app. I uninstalled, cleared app data, reinstalled with n...

Chiruken

Casual Listener

869 Views

2 replies

2 likes

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Playing audio on desktop eventually causes song to start on phone

When I am trying to listen to music on my desktop, eventually when the playlist switches to a new song, the audio will come out of my phone instead of the desktop. If the session started from my desktop, why would it ever switch to my phone unless I ...

Newbie

When I am trying to listen to music on my desktop, eventually when the playlist switches to a new song, the audio will come out of my phone instead of the desktop. If the session started from my desk...

286 Views

0 replies

0 likes

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List 'added recently' filter doesn't work...

Since some days ago, I'm unable to order the songs of a playlists by adding date. It just happens in android, as in the desktop app they appear by date. I tried to change between different filters but is the same. The order with this filter is totall...

Newbie

Since some days ago, I'm unable to order the songs of a playlists by adding date. It just happens in android, as in the desktop app they appear by date. I tried to change between different filters bu...

305 Views

0 replies

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¿Why the app delete all the music And albums in S7 edge

I download some albums and the next day all this music are delete. Download again, and again, and again, always found delete the songs... in my S7 Edge.Is boring and disgusting.

Newbie

I download some albums and the next day all this music are delete. Download again, and again, and again, always found delete the songs... in my S7 Edge. Is boring and disgusting.

Gonzo_VF

Newbie

415 Views

1 replies

0 likes

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Possible app crashing solution post update?

Okay so I was having the same issue a lot of other people were having where you try to open the Spotify app, it opens for about a second, then closes. After uninstalling, restarting my phone, ect.I found that when I clicked on the app I immediately t...

Casual Listener

Okay so I was having the same issue a lot of other people were having where you try to open the Spotify app, it opens for about a second, then closes. After uninstalling, restarting my phone, ect. ...

328 Views

0 replies

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Spotify closes down on samsung s7

Please help. My Spotify isn't working anymore. It closes down immediately when I turn it on. Also my phone gets really warm. I have Android 6.0.1. On a Samsung galaxy s7.I tried:- Turning my phone off and on- Reinstalling spotify and turning phone of...

Newbie

Please help. My Spotify isn't working anymore. It closes down immediately when I turn it on. Also my phone gets really warm. I have Android 6.0.1. On a Samsung galaxy s7. I tried: - Turning my phon...

276 Views

0 replies

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Solved!! Spotify closing immediately after opening.

I've been a premium user for a few months now and use spotify every single day. Today it randomly stopped working and has been closing immediately after being opened. I have reinstalled it multiple times, rebooted my phone, cleared any cache and even...

Visitor

I've been a premium user for a few months now and use spotify every single day. Today it randomly stopped working and has been closing immediately after being opened. I have reinstalled it multiple t...

superkebabbi

Newbie

9531 Views

5 replies

3 likes

Android
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Not working on my premium account

Good day if you reading this, thank you for you're time.My problem is that if i open spotify i wont open at all, i open it and i closes after 1 second. But if a re-install than i opens but if i wanted to login with my account it closes.But if i re-in...

Newbie

Good day if you reading this, thank you for you're time. My problem is that if i open spotify i wont open at all, i open it and i closes after 1 second. But if a re-install than i opens but if i wan...

288 Views

0 replies

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Solved!! Spotify won't open on my Android device

Hello, My android app won't open after I logged in. So this is what happens:as soon as I open it the screen is gray for half a second and it closes again. I tried almost everything I guess:Rebooted deviceCleared data (after this the app opens but whe...

Newbie

Hello,    My android app won't open after I logged in. So this is what happens: as soon as I open it the screen is gray for half a second and it closes again.   I tried almost eve...

Jayco

Newbie

15047 Views

9 replies

1 likes

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Solved!! App wont load

Hi i have a samsung s7 and have it for over a month now. Today for some reason once i launched spotify on my phone it closed before opening the menu. Ive restarted and reinstalled multiple times, including going into settings and doing it from there....

Casual Listener

Hi i have a samsung s7 and have it for over a month now. Today for some reason once i launched spotify on my phone it closed before opening the menu. Ive restarted and reinstalled multiple times, inc...

Kiamasurf

Casual Listener

982 Views

3 replies

1 likes

Login
Other
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