Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874105 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874105 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Deleting library

How can I delete every song i added to the library without hide 'em? I have tons of song saved and I want to restart adding only what I need.

  • Newbie
  • How can I delete every song i added to the library without hide 'em? I have tons of song saved and I want to restart adding only what I need.
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Armazenamento configurado para SD esta ocupando dispositivo também

Olá!Configurei para armazenar minhas músicas no sd, mas pelo que percebi está armazenando no dispositivo, pois quando instalei o spotfy e baixei minhas músicas o espaço foi alterado tanto no sd quanto no dispositivo.

  • Newbie
  • Olá! Configurei para armazenar minhas músicas no sd, mas pelo que percebi está armazenando no dispositivo, pois quando instalei o spotfy e baixei minhas músicas o espaço foi alterado tanto no sd qua...
  • EricSRodrigues
  • Newbie
  • 343 Views
  • 1 replies
  • 2 likes
  • 343 Views
  • 1 replies
  • 2 likes

Tethering MobileData, Chromecast and Spotify

As of a few days ago, my ChromeCast can not be seen in my Devices box in Spotify when I am sharing/tethering my Mobilenetwork. I used to just go out to my shop, turn on MobileDate, then turn on the Tethering Wifi and then my Samsung Note 3 finds my 2...

  • Casual Listener
  • As of a few days ago, my ChromeCast can not be seen in my Devices box in Spotify when I am sharing/tethering my Mobilenetwork.   I used to just go out to my shop, turn on MobileDate, then turn...
  • LoganHelps
  • Composer
  • 1197 Views
  • 5 replies
  • 0 likes
  • 1197 Views
  • 5 replies
  • 0 likes

Song slider stuck at 0:00

After I have upgraded Spotify to premium on my Samsung Galaxy Note 5, the song duration/timer/slider does not move along with the song. Songs play just fine but when I select a duration along the slider, the song skips to that duration but the slider...

  • Newbie
  • After I have upgraded Spotify to premium on my Samsung Galaxy Note 5, the song duration/timer/slider does not move along with the song. Songs play just fine but when I select a duration along the sli...
  • 1010 Views
  • 0 replies
  • 4 likes
  • 1010 Views
  • 0 replies
  • 4 likes

Spotty Playback on Android

Well, I've been living with this issue for well over a year, hoping that updates would have fixed it by now... but apparently not. I've been having a rather peculiar glitch where my songs, at completely random intervals, will stop playing. HOWEVER, S...

  • Newbie
  • Well, I've been living with this issue for well over a year, hoping that updates would have fixed it by now... but apparently not.    I've been having a rather peculiar glitch where my so...
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

Unplugging headphones after listening to Spotify messes with speaker/earpiece

I first asked this question in the support community of my phone's manufacturer. I have a Lenovo Moto G5, running on Android 7.0. After listening to Spotify, I unplug my headphones, letting the music pause automatically (I don't push the pause button...

  • Newbie
  • I first asked this question in the support community of my phone's manufacturer. I have a Lenovo Moto G5, running on Android 7.0. After listening to Spotify, I unplug my headphones, letting the music...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

Premium account

I already paid for my Premium account on 06/09/2017And so far has not made my release from the Premium, I would like to be helped. Thank tou.

  • Visitor
  • I already paid for my Premium account on 06/09/2017 And so far has not made my release from the Premium, I would like to be helped. Thank tou.
  • Joe
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android, hidden Genius

I can't ever see the whole of the Genius page. It is partially covered and will neither allow me to scroll through it, or change the size

  • Newbie
  • I can't ever see the whole of the Genius page. It is partially covered and will neither allow me to scroll through it, or change the size
  • Maria_B
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing playlist on new android

I bought a new android and when I log in there is no history. Accounts looks like I just started with no playlist. I look I to my account and can see my premium account is active so I know I have the correct account. I looked into restoring playlist ...

  • Newbie
  • I bought a new android and when I log in there is no history. Accounts looks like I just started with no playlist. I look I to my account and can see my premium account is active so I know I have the...
  • Maria_B
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Remove Song From Playlist From Now Playing

How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is not an option for me but it is for my friend who ha...

Screenshot_20170613-195301.png IMG_20170613_203106_192.png
  • Casual Listener
  • How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is ...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Superuser Contribution "behind the lyrics" feature isn't working (android user)

I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago (both are premium) On my old account i have the lyrics feature working perfectly and on my new account my lyrics feature is enabled yet not...

  • Regular
  •  I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago (both are premium) On my old account i have the lyrics feature working perfectly &...
  • Maria_B
  • Moderator
  • 555 Views
  • 1 replies
  • 0 likes
  • Account
  • 555 Views
  • 1 replies
  • 0 likes

Cant download app

I am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with Vodafone to include premium. The app is in cloud form in the App Store. When clicked the circle goes round and I get a...

  • Regular
  • I am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with Vodafone to include premium. The app is in cloud form in the App St...
  • Joe
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Sort alphabetically stations which I follow

I am a new user, just started today.The stations which I follow (artist radio) are automatically sorted in my library in chronological order. That's fir my purposes if no use. I would like to be a able to sort them automatically in alphabetical order...

  • Music Fan
  • I am a new user, just started today. The stations which I follow (artist radio) are automatically sorted in my library in chronological order. That's fir my purposes if no use. I would like to be a ...
  • psokol
  • Newbie
  • 688 Views
  • 2 replies
  • 0 likes
  • 688 Views
  • 2 replies
  • 0 likes

Solved!! Recover a song feom daily mix?

Was curious what the circle with line going through it did so I pressed it and it removed the song from Daily mix. It didn't have an option to recover it. Anyone know of a way?

  • Casual Listener
  • Was curious what the circle with line going through it did so I pressed it and it removed the song from Daily mix. It didn't have an option to recover it. Anyone know of a way?
  • Dj_heat_19
  • Newbie
  • 39047 Views
  • 35 replies
  • 12 likes
  • 39047 Views
  • 35 replies
  • 12 likes

No puedo usar mi gear s3 como remote mientras escucho musica, alguien sabe el motivo?

Mientras escucho musica en el celular no puedo usar mi reloj para cambiar los temas, dice que no esta conectado cuando en verdad si lo esta, de hecho, me llegan las notificaciónes y en el celular aparece conectado, es un tema de la aplicación?Alguien...

  • Casual Listener
  • Mientras escucho musica en el celular no puedo usar mi reloj para cambiar los temas, dice que no esta conectado cuando en verdad si lo esta, de hecho, me llegan las notificaciónes y en el celular apa...
  • NachoProner
  • Casual Listener
  • 700 Views
  • 2 replies
  • 0 likes
  • 700 Views
  • 2 replies
  • 0 likes

Sound Quality on Zenfone 3 / EQ / Suggestion

Hello, - I have been using spotify in Zenfone 2 for more than one year, and now I have bought the Zenfone 3 model ZE552KL with android 6.0.1. But the sound quality in Spotify seems to have decreased in this device. I have already tested the same song...

  • Newbie
  • Hello,   - I have been using spotify in Zenfone 2 for more than one year, and now I have bought the Zenfone 3 model ZE552KL with android 6.0.1. But the sound quality in Spotify seems to have d...
  • baldner
  • Newbie
  • 2499 Views
  • 4 replies
  • 1 likes
  • 2499 Views
  • 4 replies
  • 1 likes

Solved!! Downloaded playlists not updated when changing sound-quality

Hey there, I changed the quality of downloaded songs from normal (on mobile ~96 kbps) to extreme (~ 320 kbps), but my playlists are not updated / redownloaded accordingly.Do I really have to manually turn off the download slider, and then turn it on ...

  • Casual Listener
  • Hey there,   I changed the quality of downloaded songs from normal (on mobile ~96 kbps) to extreme (~ 320 kbps), but my playlists are not updated / redownloaded accordingly. Do I really ...
  • Joe
  • Community Legend
  • 499 Views
  • 3 replies
  • 0 likes
  • 499 Views
  • 3 replies
  • 0 likes

Bug: Spotify fallbacks from SD card to internal storage at every reboot

Brief description of the issue: when booting the phone, Spotify "forgets" it was configured to use the SD card for storage and fallbacks to internal storage. All previously downloaded music is lost when setting the app to use the SD card again. The s...

  • Music Fan
  • Brief description of the issue: when booting the phone, Spotify "forgets" it was configured to use the SD card for storage and fallbacks to internal storage. All previously downloaded music is lost w...
  • Joe
  • Community Legend
  • 1635 Views
  • 1 replies
  • 6 likes
  • 1635 Views
  • 1 replies
  • 6 likes

premium on tablet

so I have spotify premium on my phone and desktop, but when i use spotify on my android tablet it doesn't recognise that i have premium and its telling me to buy it.

  • Newbie
  • so I have spotify premium on my phone and desktop, but when i use spotify on my android tablet it doesn't recognise that i have premium and its telling me to buy it.
  • Joe
  • Community Legend
  • 1001 Views
  • 1 replies
  • 0 likes
  • 1001 Views
  • 1 replies
  • 0 likes

Superuser Contribution Galaxy S7 & S7 Edge not sending song information via Bluetooth to Car headunit

I have a galaxy s7 edge and in my car, spotify will not send any song information besides the time elapsed to my cars headunit. I had an LG G4 and it sent the info to my car via spotify, and any other music app on my S7 sends all the info to my head ...

  • Regular
  • I have a galaxy s7 edge and in my car, spotify will not send any song information besides the time elapsed to my cars headunit. I had an LG G4 and it sent the info to my car via spotify, and any othe...
  • Rdedera
  • Casual Listener
  • 1684 Views
  • 9 replies
  • 0 likes
  • 1684 Views
  • 9 replies
  • 0 likes