Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
118825 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
239727 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
600590 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
493037 Views
581 replies
42 likes
At first I wasn't able to add additional songs. Tried uninstall and reinstall the app, still won't download songs or playlist.
At first I wasn't able to add additional songs. Tried uninstall and reinstall the app, still won't download songs or playlist.
361 Views
0 replies
0 likes
I've seen other posts about this but they don't exactly address the problem I have.Whenever I want to launch the spotify app I have to log in each time. And whenever the app closes it logs me off. I can literally see where my last second ended for li...
I've seen other posts about this but they don't exactly address the problem I have. Whenever I want to launch the spotify app I have to log in each time. And whenever the app closes it logs me off. ...
Casual Listener
910 Views
4 replies
0 likes
Spotify mi ha preso soldi senza motivo perche ho ancora la modalita gratis
Spotify mi ha preso soldi senza motivo perche ho ancora la modalita gratis
377 Views
0 replies
0 likes
Perché mi ritrovo senza le canzoni downloadate?Avevo 40 album scaricati e non Li ho più come devo fare?
Perché mi ritrovo senza le canzoni downloadate?Avevo 40 album scaricati e non Li ho più come devo fare?
718 Views
0 replies
0 likes
...professional enough to track down an issue with offline song dissapearing???And developers -- that can fix it?Since topics with "offline songs deleted", "my music is gone" etc are always on forums top--but nobbody from spotify seems to care. Maybe...
...professional enough to track down an issue with offline song dissapearing??? And developers -- that can fix it? Since topics with "offline songs deleted", "my music is gone" etc are always on ...
417 Views
0 replies
0 likes
Mi cuenta es premium pero cuando ingreso desde la app dwl celular sigo saliendo como spotify free
Mi cuenta es premium pero cuando ingreso desde la app dwl celular sigo saliendo como spotify free
331 Views
0 replies
0 likes
So when I don't need to listen to any music, I pause the song right? Let's say it stops at 01:45.Then when I want to listen to music again , I launch Spotify and press the 'back' button because I don't want to listen to the song halfway. I want it to...
So when I don't need to listen to any music, I pause the song right? Let's say it stops at 01:45. Then when I want to listen to music again , I launch Spotify and press the 'back' button because I d...
395 Views
0 replies
0 likes
I used to be able to play local files on my phone not too long ago, but I tried everything but can't play the songs in my phone. I tried deselecting and reselecting everything in the Local Files tabs, deleting and adding the songs back on, and I also...
I used to be able to play local files on my phone not too long ago, but I tried everything but can't play the songs in my phone. I tried deselecting and reselecting everything in th...
530 Views
0 replies
2 likes
I don't know why I can't turn on download using cellular. It is "on" right now but the recommendation still "off". I have a premium subscription and this problem is almost 2 months already. Tried to update and reinstall but still it is not working. I...
I don't know why I can't turn on download using cellular. It is "on" right now but the recommendation still "off". I have a premium subscription and this problem is almost 2 months already. Tried to ...
Community Legend
960 Views
1 replies
0 likes
After some searching I found this has been reported before but seems it has not been fixed as I'm having the same issues:https://community.spotify.com/t5/Ongoing-Issues/BUG-ANDROID-Storage-usage-reported-incorrectly/idi-p/1453326To summarise despite ...
After some searching I found this has been reported before but seems it has not been fixed as I'm having the same issues: https://community.spotify.com/t5/Ongoing-Issues/BUG-ANDROID-Storage-usage-re...
Newbie
1550 Views
1 replies
2 likes
Hello appreciate any help. Just purchased a Sony Android TV and am trying to use the Spotify app. I login into Spotify normally through Facebook but Android login prompt doesn't accept FB logins. If I setup an account with Spotify, will I be able to ...
Hello appreciate any help. Just purchased a Sony Android TV and am trying to use the Spotify app. I login into Spotify normally through Facebook but Android login prompt doesn't accept FB logins. If ...
1484 Views
0 replies
0 likes
Changed battery settings as recommended. Little wheel just turns & download arrow on top bar keeps moving but nothing's happening
Changed battery settings as recommended. Little wheel just turns & download arrow on top bar keeps moving but nothing's happening
Community Legend
673 Views
1 replies
0 likes
Hi, I downloaded two songs as mp3 and put it into Windows Media Player. Then I imported them into Spotify (local Files) and put them into a playlist. On my Desktop both Songs work perfectly fine but when i want to listen to them on my Android they sk...
Hi, I downloaded two songs as mp3 and put it into Windows Media Player. Then I imported them into Spotify (local Files) and put them into a playlist. On my Desktop both Songs wo...
515 Views
0 replies
0 likes
how can I stop Spotify from playing every time I turn on Bluetooth or plug in a headset? this is very annoying especially if you want to listen another applicationor if you get in your car and the radio starts blurring automatically.
how can I stop Spotify from playing every time I turn on Bluetooth or plug in a headset? this is very annoying especially if you want to listen another applicationor if you get in your car and the ra...
Regular
11341 Views
5 replies
1 likes
Hello,My spotify offline library keeps getting deleted. Sometimes it's only a song or two, but other times it's been my whole collection which would get deleted. To be clear it doesn't unsave the songs, it just deletes all the downloaded ones.What i'...
Hello, My spotify offline library keeps getting deleted. Sometimes it's only a song or two, but other times it's been my whole collection which would get deleted. To be clear it doesn't unsave the s...
757 Views
0 replies
1 likes
Estou com um problema que incomoda bastante.Já adianto que não havia esse problema anteriormente, iniciou esse mês (07/2017).Possuo o Spotify pelo fato de poder ouvir as músicas online e buscar sempre novas alternativas. PROBLEMA: Sempre que ouço mús...
Estou com um problema que incomoda bastante. Já adianto que não havia esse problema anteriormente, iniciou esse mês (07/2017). Possuo o Spotify pelo fato de poder ouvir as músicas online e buscar s...
436 Views
0 replies
0 likes
Okay so, my friend logged into their spotify account on my phone (hasn't changed their login or anything like that) and they have premium. They set the playlist they have to offline mode after all the songs have been downloaded completely and played ...
Okay so, my friend logged into their spotify account on my phone (hasn't changed their login or anything like that) and they have premium. They set the playlist they have to offline mode after all th...
Casual Listener
1055 Views
2 replies
0 likes
Hi, I'm writing to the Spotify developers to ask them if they were planning to add a Storage option where we can choose for ex. to move an entire folder of an Artist or Playlist from internal storage to an SD card and viceversa. To move the entire Sp...
Hi, I'm writing to the Spotify developers to ask them if they were planning to add a Storage option where we can choose for ex. to move an entire folder of an Artist or Playlist from interna...
508 Views
0 replies
0 likes
Im trying to cancel my premium subscription, but it shows that i dont have it. I have an email that i was sent when i subscribed.
Im trying to cancel my premium subscription, but it shows that i dont have it. I have an email that i was sent when i subscribed.
356 Views
0 replies
0 likes
I recently started up spotify after rebooting my phone. The 2,500 songs I had saved offline had disappeared, however they where still taking up 7.2gb of data on my SD card. Is there anyway to access those files?
I recently started up spotify after rebooting my phone. The 2,500 songs I had saved offline had disappeared, however they where still taking up 7.2gb of data on my SD card. Is there anyway to access ...
510 Views
0 replies
0 likes
