Problem with my smartwatch

Solved!
Reply
Highlighted

Problem with my smartwatch

Karen140
Newbie

Plan

Premium

Country

Mexico 

Device

Samsung Gear S3

Operating System

Android Oreo

 

My Question or Issue

 

I download Spotify on my watch, in settings/playback I got two options (stream on wifi or remote) when I chose remote it doesn't matter if it connected via Bluetooth

I receive the same message 

"Unable to start Spotify, connect to Bluetooth to start listening"

The only thing that happens when I choose remote is that open my Spotify 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Problem with my smartwatch

Rock Star 6
Rock Star 6

Hey @Karen140,

 

Thanks for reaching out. Welcome to the community!

 

This is currently a known ongoing issue and is under investigation by the Spotify tech teams and Samsung. You can add your +VOTE here so you can keep up to speed.

 

In the meantime, I'd recommend making sure that you're rocking the latest updates for the Spotify app and for your phone and watch firmware.

 

Have a great day :)

NoahRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 Reply
Solution!

Re: Problem with my smartwatch

Rock Star 6
Rock Star 6

Hey @Karen140,

 

Thanks for reaching out. Welcome to the community!

 

This is currently a known ongoing issue and is under investigation by the Spotify tech teams and Samsung. You can add your +VOTE here so you can keep up to speed.

 

In the meantime, I'd recommend making sure that you're rocking the latest updates for the Spotify app and for your phone and watch firmware.

 

Have a great day :)

NoahRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS