Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Google HomePCOperating SystemAndroid 8.0.0Windows 10 1809 Is there an bug? I still have breaks between tracks even though this gapless playback option is enabled. Mixed albums have an one second break b...
Plan Premium Country Germany Device Samsung Galaxy S7 Google Home PC Operating System Android 8.0.0 Windows 10 1809 Is there an bug? I still have breaks between tracks even though ...
Casual Listener
610 Views
1 replies
0 likes
PlanPremiumCountryBrazilDeviceMotorola Moto G5S PlusOperating SystemAndroid Oreo 8.1 My Question or IssueI was using Android Auto on the Xmas travel and I downloaded a playlist because I knew that on Brazil roads the Internet connection is not good. ...
Plan Premium Country Brazil Device Motorola Moto G5S Plus Operating System Android Oreo 8.1 My Question or Issue I was using Android Auto on the Xmas travel and I downloaded a p...
640 Views
0 replies
2 likes
Hi everybody, I've recently changed my mobile phone. On the old one, I don't remember how, I had my playlist directly on my mobile desktop so that simply clicking on it, it would start automatically that list, without having to start tspotify, select...
Hi everybody, I've recently changed my mobile phone. On the old one, I don't remember how, I had my playlist directly on my mobile desktop so that simply clicking on it, it would start autom...
362 Views
0 replies
1 likes
DeviceGalaxy S7 running LineageOSOperating SystemAndroid 7 Nougat My Question or IssueOn my Android device, Spotify sends the mDNS broadcasts over the lo interface due to the following bug in the Spotify mDNS implementation. First, the system's hostn...
Device Galaxy S7 running LineageOS Operating System Android 7 Nougat My Question or Issue On my Android device, Spotify sends the mDNS broadcasts over the lo interface due to the f...
2242 Views
0 replies
15 likes
PlanPremiumCountry IsraelDeviceOnePlus 6TOperating SystemAndroid 9 My Question or IssueHello fellow listeners.I bought a new phone about a week ago,as mentioned above,and while trying to listen to spotify via bluetooth in my car,or just a portable sp...
Plan Premium Country Israel Device OnePlus 6T Operating System Android 9 My Question or Issue Hello fellow listeners. I bought a new phone about a week ago,as mentione...
Not applicable
619 Views
1 replies
1 likes
My Question or IssueI think I must have done somthing wrong. I had premium but it didnt work so I again got the free version. I cant play songs om my Iphone. It starts - see the file - but I can only listen in a few seconds intil the cirkel is closed...
My Question or Issue I think I must have done somthing wrong. I had premium but it didnt work so I again got the free version. I cant play songs om my Iphone. It starts - see t...
339 Views
0 replies
0 likes
PlanPremiumCountry FranceDeviceHuawei P8 Lite 2017Operating SystemAndroid oreo My Question or Issue I have exactly the same problem than these guys : https://community.spotify.com/t5/Android/Downloaded-music-randomly-deleted/m-p/1476873#M68125 The mu...
Plan Premium Country France Device Huawei P8 Lite 2017 Operating System Android oreo My Question or Issue I have exactly the same problem than these guys : h...
338 Views
0 replies
0 likes
i'm on a premium plan, and use an android && hp laptop (windows 10) whenever i'm listening to music on spotify. however, i recently noticed that the playlist radio button is missing, but all my past created radio playlists are still accessible in the...
i'm on a premium plan, and use an android && hp laptop (windows 10) whenever i'm listening to music on spotify. however, i recently noticed that the playlist radio button is missing, but all ...
Regular
4307 Views
5 replies
5 likes
PlanPremium 8.4.84.874Country UKDeviceSamsung Galaxy Tab 3Operating SystemAndriod 4.4.2 My Question or Issue For over 4 weeks now I have not been able to play a radio station from a song choice, which is one of the main features I use. I search for a...
Plan Premium 8.4.84.874 Country UK Device Samsung Galaxy Tab 3 Operating System Andriod 4.4.2 My Question or Issue For over 4 weeks now I have not been able to play a rad...
345 Views
0 replies
2 likes
PlanPremiumCountry United KingdomDevice(Samsung Galaxy S8)Operating System(Android 8.0.0) My Question or Issue For the last couple of weeks everytime I unlock my phone it pauses music from playing. I've tried reinstalling spotify, updating the phone,...
Plan Premium Country United Kingdom Device (Samsung Galaxy S8) Operating System (Android 8.0.0) My Question or Issue For the last couple of weeks everytime I unlock my ph...
521 Views
0 replies
0 likes
Hi! I am very dissapointed at spotify in galaxy watch. You say that please make sure that you have the latest updates installed.. HAVE YOU EVEN ONCE UPDATED SPOTIFY APP IN GALAXY WATCH ?? To the problem itself. 1.I cannot close the app, it dains very...
Hi! I am very dissapointed at spotify in galaxy watch. You say that please make sure that you have the latest updates installed.. HAVE YOU EVEN ONCE UPDATED SPOTIFY APP IN GALAXY WATCH ?? &...
Casual Listener
1694 Views
1 replies
0 likes
PlanPremiumCountryCanada DeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue All of a sudden Spotify no longer sees my SD card. I had thousands of songs saved to it and everything was working earlier today. Tonight it started try...
Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android Oreo My Question or Issue All of a sudden Spotify no longer sees my SD card. I had thousan...
381 Views
0 replies
0 likes
PlanFree & PremiumCountryCanada (Québec) DevicesLG G2 / Samsung Galaxy S8+ / NVIDIA SHIELD TVOperating SystemAndroid (latest) My Question or Issue A quick google search shows that there are many, many people experiencing this issue and it's been goin...
Plan Free & Premium Country Canada (Québec) Devices LG G2 / Samsung Galaxy S8+ / NVIDIA SHIELD TV Operating System Android (latest) My Question or Issue A quick g...
1346 Views
0 replies
9 likes
PlanPremiumCountry(GB)Operating System(Android 8.0) My Question or IssueI can not search in playlists for specific songs any more I used too but cant now, why is this?
Plan Premium Country (GB) Operating System (Android 8.0) My Question or Issue I can not search in playlists for specific songs any more I used too but cant now, why is this?
Casual Listener
441 Views
1 replies
0 likes
PlanPremium DeviceAsus zenfone 5 Operating SystemAndroid pie My Question or Issue Hello I have been having some a issue after update to Android 9.0 If have some notifications in "do not disturb" or in silence mode Spotify has stopping point in time H...
Plan Premium Device Asus zenfone 5 Operating System Android pie My Question or Issue Hello I have been having some a issue after update to Android 9...
Casual Listener
286 Views
1 replies
0 likes
I'm intersted in developing an app that create a playlist or a songlist based on user prefernces.i do not want the playlist to be saved in the user's account nor he will be following it. is there any way to achive it?I thought about maybe using the q...
I'm intersted in developing an app that create a playlist or a songlist based on user prefernces. i do not want the playlist to be saved in the user's account nor he will be following it. i...
453 Views
0 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy 8+Operating SystemAndroid Oreo 8.0.0 My Question or IssueI have been trying to play the latest episodes on certain podcasts; however, they don't show up in the app. I can see them when I view it in the web p...
Plan Premium Country USA Device Samsung Galaxy 8+ Operating System Android Oreo 8.0.0 My Question or Issue I have been trying to play the latest episodes on certain podcasts;...
Casual Listener
5092 Views
2 replies
5 likes
recently the full screen display when playing an album, on my tablet, started to show some rounded corners cutted. i believe this bug may be caused because some devices now have the screens with rounded corners for some weird reason. please fix this,...
recently the full screen display when playing an album, on my tablet, started to show some rounded corners cutted. i believe this bug may be caused because some devices now have the screens with roun...
360 Views
0 replies
1 likes
PlanPremiumCountryAustraliaDeviceOnePlus 5TOperating SystemAndroid Pie My Question or IssueEverytime I switch playback device, the shuffle order of what I'm listening to completely resets, keeping only the current track. Happens when switching to pla...
Plan Premium Country Australia Device OnePlus 5T Operating System Android Pie My Question or Issue Everytime I switch playback device, the shuffle order of what I'm listening to comp...
571 Views
0 replies
3 likes
I've recently purchased a portable AMP in order to have a better sound quality . I'm pretty satisfied with it now, but just curious does Spotify output the signal through a system mixer or bypasses it?PlanPremium Device(Xiaomi Redmi Note 4 Global)Ope...
I've recently purchased a portable AMP in order to have a better sound quality . I'm pretty satisfied with it now, but just curious does Spotify output the signal through a system mixer or bypasses i...
320 Views
0 replies
0 likes
