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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5328 Views

0 replies

6 likes

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Why can't I turn it off?

With the latest update I no longer have a way to turn it off. It's always on and will just start playing randomly. I'm using a galaxy phone and enjoy listening in my vehicle or on other bluetooth devices at work and home, however I do not want it alw...

Newbie

With the latest update I no longer have a way to turn it off. It's always on and will just start playing randomly. I'm using a galaxy phone and enjoy listening in my vehicle or on other bluetooth dev...

smily

Casual Listener

327 Views

1 replies

0 likes

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  • 1 replies
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Solved!! playlist radio function gone?

PlanPremiumCountrythe Netherlands DeviceSamsung Galaxy 9Operating SystemAndroid My Question or Issue The function to play radio based on my own playlists has gone. Why? The function thumbs up/down when playing spotify radio based on a single track is...

Casual Listener

  Plan Premium Country the Netherlands  Device Samsung Galaxy 9 Operating System Android   My Question or Issue  The function to play radio based on my own playlists ha...

iamnaz

Casual Listener

1079 Views

2 replies

20 likes

  • 1079 Views
  • 2 replies
  • 20 likes

I can no longer create stations

PlanPremiumCountryGreece DeviceNexus 6pOperating SystemAndroid 8 My Question or IssueI mainly use spotify through the stations feature,and I noticed that I can no longer create new stations, either that or the way that stations are created has change...

Casual Listener

Plan Premium Country Greece  Device Nexus 6p Operating System Android 8   My Question or Issue I mainly use spotify through the stations feature,and I noticed that I can no longer...

DrCruces

Casual Listener

679 Views

1 replies

4 likes

  • 679 Views
  • 1 replies
  • 4 likes

Downloading offline tracks only on Wifi, but it downloads on LTE anyway??

PlanPremiumCountrySwedenDeviceSamsung Galaxy 8Operating SystemAndroid 8.0 My Question or Issue I have a new download issue. When I have added a new track to a playlist which is available offline also, it starts to download the track right away, altho...

Regular

  Plan Premium Country Sweden Device Samsung Galaxy 8 Operating System Android 8.0   My Question or Issue  I have a new download issue. When I have added a new track to a pl...

Boney

Regular

295 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

I'm a premium user, and the playlist radio is missing.

PlanPremiumCountry Device SamsungGalaxy 7Operating SystemAndroid My Question or Issue I'm a premium user and the playlist radio is missing

Visitor

Plan Premium Country   Device SamsungGalaxy 7 Operating System Android   My Question or Issue  I'm a premium user and the playlist radio is missing

AeroZ

Composer

438 Views

1 replies

2 likes

  • 438 Views
  • 1 replies
  • 2 likes

Still not being able to share via insta stories.

PlanPremiumCountryIndonesiaDeviceLG G5 SEOperating SystemAndroid 7 (Nougat) My Question or Issue Hello! When I want to share a song to my Instagram Story, but there's no option for share via instagram storiesi’ve udpating both of the latest version o...

Newbie

Plan Premium Country Indonesia Device LG G5 SE Operating System Android 7 (Nougat)   My Question or Issue   Hello! When I want to share a song to my Instagram Story, but the...

485 Views

0 replies

0 likes

Instagram
Instagram Stories
LG
lg g5
LG G5 Se
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Playlist bio

Is there a way to change or add a bio/description to a playlist through using your phone, Android specifically.

Visitor

Is there a way to change or add a bio/description to a playlist through using your phone, Android specifically.  

555 Views

0 replies

0 likes

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Imported Songs doesn't download on Mobile.

When I import one of my songs through Local Files on my desktop, it is playable but when I want download them onto my phone, it doesn't download. Anybody else have this problem?

Newbie

When I import one of my songs through Local Files on my desktop, it is playable but when I want download them onto my phone, it doesn't download. Anybody else have this problem?

251 Views

0 replies

0 likes

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Swipe to queue does not work

PlanPremium, studentCountry USADeviceiPhone XOperating SystemiOS 12.1.2 (latest version of Spotify installed) My Question or IssueThis occurs more often when I’m offline, but when I’m listening on my phone and swipe right on a song in my library to q...

Newbie

Plan Premium, student Country  USA Device iPhone X Operating System iOS 12.1.2 (latest version of Spotify installed)   My Question or Issue This occurs more often when I’m offline...

879 Views

0 replies

2 likes

queue
queue next
  • 879 Views
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Problems since downgrading to free

Since downgrading from premium several of my playlists were shortened. On my favorite playlist this happens to be 20 of the most recent songs added. The app also allows 3 of my stations to be played in order, with shuffle not being an option at all. ...

Regular

Since downgrading from premium several of my playlists were shortened . On my favorite playlist this happens to be 20 of the most recent songs added. The app also allows 3 of my stations to be playe...

Mstanley262

Regular

495 Views

3 replies

0 likes

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  • 3 replies
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Local File to android audio playback bug

PlanPremiumCountry UKDeviceSony experia E5Operating SystemAndroid Marshmallow My Question or IssueWhen I transfer a local file from my PC to a downloaded playlist that's on my phone it trafers perfectly fine, and is available to play offline. However...

Casual Listener

Plan Premium Country  UK Device Sony experia E5 Operating System Android Marshmallow   My Question or Issue When I transfer a local file from my PC to a downloaded playlist that's...

ERCR

Visitor

781 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Android

Hi, i got a question. Since the newest Update on my Android phone, the 'search song in playlist' - Bar disappeared. It Was above the playlist and below the shuffle Button. Now i have to go to the playlist settings and click on 'search in the playlist...

Newbie

Hi, i got a question.  Since the newest Update on my Android phone, the 'search song in playlist' - Bar disappeared. It Was above the playlist and below the shuffle Button. Now i have to go to ...

255 Views

0 replies

0 likes

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Solved!! Searching playlists on Android has been disabled

PlanPremiumCountryEnglandDeviceOnePlus 5Operating SystemAndroid My IssueFor about a month, I haven't been able to search my own playlists on Spotify yet those on iOS can. Don't really see why it was taken off or even if it was intentional but it's a ...

Casual Listener

Plan Premium Country England Device OnePlus 5 Operating System Android   My Issue For about a month, I haven't been able to search my own playlists on Spotify yet those on iOS can. Don...

G_Macro

Casual Listener

586 Views

2 replies

0 likes

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  • 2 replies
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Scroll slider not grabbable since recent update

DeviceMate 20 Pro My Question or Issue Since a recent update the scroll bar/slider in the playlists doesn't work immediately: Old situation:Scroll down a bit so scroll bar becomes visible, grab and use slider on scrollbar.New situation:Scroll down a ...

Music Fan

  Device Mate 20 Pro   My Question or Issue  Since a recent update the scroll bar/slider in the playlists doesn't work immediately:   Old situation: Scroll down a bit so s...

982 Views

0 replies

1 likes

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Solved!! GO! by Spinnin Records Missing

PlanPremiumCountry USADevice(Samsung Galaxy Note Operating System(Android Oreo) My Question or Issue I downloaded a running playlist that was once removed before by Spinnin Records. The first song was called Melody and I dont remember the other songs...

Casual Listener

Plan Premium Country  USA Device (Samsung Galaxy Note 😎 Operating System (Android Oreo)   My Question or Issue  I downloaded a running playlist that was once removed be...

pasou21

Casual Listener

3438 Views

6 replies

1 likes

GO!
missing playlist
Running
Spinnin Records
  • 3438 Views
  • 6 replies
  • 1 likes

Playlist + Radio

PlanPremium familyCountryUk DevicePixel 2xl Operating SystemAndroid 9 My Question or Issue I can no longer start a radio from Playlists (Spotify or other). Why has this functionality been removed .

Newbie

  Plan Premium family Country Uk  Device Pixel 2xl  Operating System Android 9   My Question or Issue  I can no longer start a radio from Playlists (Spotify or oth...

mikeanywhere

Music Fan

675 Views

1 replies

3 likes

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  • 1 replies
  • 3 likes

[radio] does not work

I have premium family subscription in Poland. My device: Xiaomi redmi note 3, miui 8, android 6.0.1 I can't play radio of a song or playlist. On the same account and desktop version on my laptop everything is fine. Only mobile app is the issue. I tri...

Newbie

I have premium family subscription in Poland. My device: Xiaomi redmi note 3, miui 8, android 6.0.1   I can't play radio of a song or playlist. On the same account and desktop version on my la...

294 Views

0 replies

0 likes

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Problem sorting playlist by newly added

PlanPremiumCountryBrazilDeviceSamsung Galaxy J7 PrimeOperating SystemAndroid 8.0.0 My Question or Issue The '' Sort by Recently Added '' feature is not working in a specific playlist, it happens only on the mobile.Playlist: https://open.spotify.com/u...

Newbie

Plan Premium Country Brazil Device Samsung Galaxy J7 Prime Operating System Android 8.0.0   My Question or Issue   The '' Sort by Recently Added '' feature is not working in a sp...

242 Views

0 replies

0 likes

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Songs wont play

PlanPremiumCountry United statesDevice(Samsung Galaxy 9)Operating System Android My Question or Issue So I started to notice certain songs wont play, that used to play before. Everytime I select certain songs, and theres quite a few the more I look, ...

Newbie

Plan Premium Country  United states Device (Samsung Galaxy 9) Operating System  Android   My Question or Issue  So I started to notice certain songs wont play, that used...

437 Views

0 replies

0 likes

Help
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Android stuck in portrait

PlanPremiumCountry USA DeviceLG V20Operating SystemAndroid Nougat My Question or IssueThe screen which displays the album art will not shift to landscape. It is always stuck in portrait. Any other screen within the app functions and rotates just as e...

Newbie

Plan Premium Country  USA  Device LG V20 Operating System Android Nougat   My Question or Issue The screen which displays the album art will not shift to landscape. It is alw...

398 Views

0 replies

1 likes

  • 398 Views
  • 0 replies
  • 1 likes