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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854809 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854809 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20495 Views
  • 3 replies
  • 0 likes
  • 20495 Views
  • 3 replies
  • 0 likes

Broken player

PlanPremiumCountry IsraelDeviceAdroid 6 DVROperating SystemAndroid 6.0.1 My Question or Issue Everything was fine and now the player appears broken (buttons over the picture)

  • Newbie
  • Plan Premium Country  Israel Device Adroid 6 DVR Operating System Android 6.0.1   My Question or Issue  Everything was fine and now the player appears broken (buttons over th...
  • 177 Views
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  • 177 Views
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Beginner Shuffle Question

I have read a few threads on shuffle and they seem to be about more complicated ways to make the shuffle mode do certain things. No one seems to have my complaint so I must be doing something wrong. My question is just why when I choose shuffle play ...

  • Songwriter
  •   I have read a few threads on shuffle and they seem to be about more complicated ways to make the shuffle mode do certain things.  No one seems to have my complaint so I must be doing som...
  • deadgreysnow
  • Casual Listener
  • 495 Views
  • 6 replies
  • 0 likes
  • 495 Views
  • 6 replies
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Accidental thumbs down

PlanPremiumCountryUSA DeviceHTC ONEOperating SystemAdroid 8.0.0 My Question or Issue The thumbs down accidental hit has been reported plenty and votes on considerably. The problem that I have is not only can you not edit thumbs up and down, but the t...

  • Casual Listener
  • Plan Premium Country USA  Device HTC ONE Operating System Adroid 8.0.0   My Question or Issue  The thumbs down accidental hit has been reported plenty and votes on considerab...
  • Jose_M
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
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Solved!! Playlist cover problem

DeviceSamasung Galaxy 8+ My Question or Issue Hey, I'm trying to change the playlist covers and in my phone it's not working.

  • Regular
  •   Device Samasung Galaxy 8+     My Question or Issue   Hey, I'm trying to change the playlist covers and in my phone it's not working.
  • Maayan13211
  • Regular
  • 1037 Views
  • 4 replies
  • 0 likes
  • 1037 Views
  • 4 replies
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Spotify starts by itself after reveing a call...

PlanFree/PremiumCountry UKDeviceSamsung S7 edge Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify starts up by itself when I get a call. Very annoying and embarrassing if I'm in a meeting etc. and reject the call, t...

  • Casual Listener
  • Plan Free/Premium Country  UK Device Samsung S7 edge  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Spotify starts up by itself w...
  • Davidjmac78
  • Casual Listener
  • 761 Views
  • 5 replies
  • 0 likes
  • 761 Views
  • 5 replies
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Automatically put into offline mode

PlanPremiumCountry UKDeviceGoogle PixelOperating SystemAndroid Oreo My Question or Issue I keep getting put automatically into offline mode even though I am online. It says Playback (unavailable now) and the option to put myself into online mode is s...

  • Newbie
  • Plan Premium Country  UK Device Google Pixel Operating System Android Oreo   My Question or Issue  I keep getting put automatically into offline mode even though I am on...
  • 195 Views
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  • 2 likes
  • 195 Views
  • 0 replies
  • 2 likes

Bonjour, je vous contacte car mon paiment Spotify c'est effectue deux fois ce mois ci (août 2018)

Mon premier paiement Spotify de 9,99 s'est effectue le 15 août 2018. Mais il y en a eu un second le 29 août 2018 de 8,00 qui ne se faot pas habituellement. Pourriez-vous m'expliquer ce que sont ces 8 euros. Et si c'est une erreur me les rendre.

  • Newbie
  • Mon premier paiement Spotify de 9,99 s'est effectue le 15 août 2018. Mais il y en a eu un second le 29 août 2018 de 8,00 qui ne se faot pas habituellement. Pourriez-vous m'expliquer ce que sont ces 8...
  • 218 Views
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  • 218 Views
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Automatically put in offline mode randomly

PlanPremiumCountry SwedenDeviceSamsung Galaxy S8+Operating SystemAndroid My Question or Issue9/10 times my Spotify jumps into offline mode by itself. I have no other connections, just my phone and shut down pc at home. I can solve it for a short peri...

  • Regular
  • Plan Premium Country  Sweden Device Samsung Galaxy S8+ Operating System Android   My Question or Issue 9/10 times my Spotify jumps into offline mode by itself. I have no other con...
  • 362 Views
  • 0 replies
  • 2 likes
  • 362 Views
  • 0 replies
  • 2 likes

Use local (Non-Spotify) Files in Playlists

PlanPremiumCountryUSA DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI have a collection of rare/old tracks that are not available on Spotify or any other streaming service.I'd like to incorporate them into Spotify Playlists t...

  • Casual Listener
  •   Plan Premium Country USA   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I have a collection of rare/old tracks that are not available...
  • Joe
  • Community Legend
  • 337 Views
  • 3 replies
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  • 337 Views
  • 3 replies
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I get placed in offline mode automatically

PlanPremiumCountry SwedenDeviceSamsung galaxy s8+Operating SystemAndroid My Question or Issue9/10 times my Spotify jumps into offline mode by itself. I have no other connections, just my phone and shut down pc at home. I can solve it for a short peri...

  • Regular
  • Plan Premium Country  Sweden Device Samsung galaxy s8+ Operating System Android   My Question or Issue 9/10 times my Spotify jumps into offline mode by itself. I have no other con...
  • AshPaw
  • Regular
  • 449 Views
  • 5 replies
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  • offline
  • 449 Views
  • 5 replies
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Solved!! Favorites

Samsung Galaxy S8 I went to play my favorites but it says I have not liked anything yet. I have artists and albums liked, which automatically adds the songs too. The songs went show up though. I go to the specific song and it's already liked, so I ta...

  • Newbie
  • Samsung Galaxy S8   I went to play my favorites but it says I have not liked anything yet. I have artists and albums liked, which automatically adds the songs too. The songs went show up thoug...
  • Loxer
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • Not showing up
  • 267 Views
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Unable to share music

PlanPremiumCountryMalaysia DeviceNokia 8 (Android 8.1.0)Operating SystemAndroid Oreo 8.1.0 1 August 2018 Security Patch My Question or Issue When I select "Share" the whole app freeze and restarts, whereby it should appear the "share menu" that allow...

  • Newbie
  • Plan Premium Country Malaysia   Device Nokia 8 (Android 8.1.0) Operating System Android Oreo 8.1.0 1 August 2018 Security Patch   My Question or Issue  When I sele...
  • Billy-J
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
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Earphones

PlanPremiumCountry ArgentinaDeviceSamsung j7Operating SystemAndroind 7 My Question or Issue Hi! I got a J7 2016 android phone. I was listening to music on spotify when suddenly it stops. I took my phone to a service, and after a really long week, the...

  • Casual Listener
  • Plan Premium Country  Argentina Device Samsung j7 Operating System Androind 7   My Question or Issue  Hi! I got a J7 2016 android phone. I was listening to music on spotify w...
  • -jvsbz_afzwpo
  • Casual Listener
  • 179 Views
  • 2 replies
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  • 179 Views
  • 2 replies
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Share button crashes Spotify app Pixel 1 Andoid v9 patch update Aug 5 2018

PlanFreeCountryUS DevicePixel 1 Andoid v9 patch update Aug 5 2018 My Question or IssueThe share button on a playlist, song or album crashes the spotify app. This started yesterday Aug 22 2018.Was working fine prior. Tried uninstalling Spotify app and...

  • Casual Listener
  •   Plan Free Country US   Device Pixel 1 Andoid v9 patch update Aug 5 2018   My Question or Issue The share button on a playlist, song or album crashes the spotify app. This s...
  • ken4runner7
  • Music Fan
  • 799 Views
  • 9 replies
  • 8 likes
  • 799 Views
  • 9 replies
  • 8 likes

unable to search

Plan PremiumCountry MalaysiaDevicesamsung galaxy s6Operating Systemandroid 7.0 My Question or Issue i cannot search for songs. whenever i want to search for a songs it says that i currently in offline mode. i have checked the offline and its not enab...

  • Newbie
  • Plan  Premium Country  Malaysia Device samsung galaxy s6 Operating System android 7.0   My Question or Issue  i cannot search for songs. whenever i want to search for a ...
  • 174 Views
  • 0 replies
  • 1 likes
  • 174 Views
  • 0 replies
  • 1 likes

Why Spotify use 1.7Gb of my internal storage without any downloaded songs?

PlanPremium DeviceHonor 7Operating SystemAndroid My Question or Issue Why Spotify use a lot of my internal storage without any downloaded songs?

  • Newbie
  •   Plan Premium   Device Honor 7 Operating System Android   My Question or Issue  Why Spotify use a lot of my internal storage without any downloaded songs?
  • Loxer
  • Spotify Star
  • 585 Views
  • 1 replies
  • 0 likes
  • internal storage
    memory
  • 585 Views
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App and Wi Fi

PlanPremiumCountry DevicePixelOperating System AndroidMy Question or IssueHello, My app keeps disconnecting itself from my wifi. I have reinstalledt the app three times, but this still keeps happening. Is there a way to prevent this? Also, if my app ...

  • Newbie
  • Plan Premium Country   Device Pixel Operating System  Android My Question or Issue Hello,  My app keeps disconnecting itself from my wifi. I have reinstalledt the app three t...
  • Billy-J
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Share Function Not Working

PlanFree/PremiumCountry Hong KongDevice Samsung S7Operating System My Question or Issue Share function seems to have suddenly shat itself. When a song is playing and I hit "Share", the music drops out and then the screen flicks back to the home page,...

  • Casual Listener
  • Plan Free/Premium Country  Hong Kong Device  Samsung S7 Operating System     My Question or Issue  Share function seems to have suddenly shat itself. When a song is...
  • BenLinHK
  • Casual Listener
  • 2834 Views
  • 2 replies
  • 0 likes
  • 2834 Views
  • 2 replies
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Did Spotify remove option to add songs on top of playlist??? [Android]

Did Spotify remove option to add songs on top of playlist??? A week ago it was possible to add tracks on top of playlist (there was message asking if you want to move it to bottom/top of playlist). It was really great feature BUT today it disappeared...

  • Casual Listener
  • Did Spotify remove option to add songs on top of playlist??? A week ago it was possible to add tracks on top of playlist (there was message asking if you want to move it to bottom/top&...
  • Hmee
  • Casual Listener
  • 1514 Views
  • 3 replies
  • 2 likes
  • add tracks
    Playlist
  • 1514 Views
  • 3 replies
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Superuser Contribution Can't play a certain song...starting to **bleep** me off

Okey so i have one... ONE song that cant be played i dont have a problem with any other song and its bugging me. (on my Android Phone) The song is Alvaro Soler - La cintura and i have been able to listen to it before. Is the song broken or is it my P...

  • Casual Listener
  • Okey so i have one... ONE song that cant be played i dont have a problem with any other song and its bugging me. (on my Android Phone)    The song is Alvaro Soler - La cintura and i have ...
  • madchildeLITE
  • Casual Listener
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes