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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387675 Views

545 replies

34 likes

Account
Free
  • 387675 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8042 Views

0 replies

7 likes

  • 8042 Views
  • 0 replies
  • 7 likes

Album library on ONE device refuses to load

PlanFree/PremiumCountry United KingdomDevicePocophone F1Operating SystemAndroid Pie My Question or IssueSo I fancied listening to an album today and, whilst on the underground, the album list wouldn't load with the green icon perpetually spinning. Ne...

Casual Listener

  Plan Free/Premium Country  United Kingdom Device Pocophone F1 Operating System Android Pie   My Question or Issue So I fancied listening to an album today and, whilst on t...

Dorowan

Music Fan

721 Views

4 replies

1 likes

  • 721 Views
  • 4 replies
  • 1 likes

Liked song from notification does not get saved

PlanPremiumCountry DeviceHuawei P9Operating SystemAndroid 7.0 My Question or Issue When I 'like' song from notification center, it does not get saved. Liked couple of songs yesterday but cannot find them anymore. See screenshots attached.

Casual Listener

Plan Premium Country   Device Huawei P9 Operating System Android 7.0   My Question or Issue  When I 'like' song from notification center, it does not get saved. Liked couple ...

Brunelicia

Community Legend

974 Views

5 replies

0 likes

  • 974 Views
  • 5 replies
  • 0 likes

Interface Issue

PlanPremium Operating SystemAndroid My Question or IssueThe interface of my friend is completely different on the button "Your library"(1 picture), this is not so convenient. There are a lot more buttons in my interface(2 picture), while a friend has...

Casual Listener

Plan Premium  Operating System Android   My Question or Issue The interface of my friend is completely different on the button  "Your library"(1 picture), this is not s...

Mantisentil

Community Legend

505 Views

3 replies

0 likes

  • 505 Views
  • 3 replies
  • 0 likes

Download problems

PlanPremiumCountry FranceDeviceSamsung Galaxy S9+Operating SystemAndroid Pie My Question or Issue Everytime my playlist are downloading the storage go go my SD card to my phone. I want my music stay on the SD card but i can't

Newbie

  Plan Premium Country  France Device Samsung Galaxy S9+ Operating System Android Pie   My Question or Issue  Everytime my playlist are downloading the storage go go my...

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
  • 0 likes

Spotify alle Alben button nicht da

PlanPremiumCountry DeutschlandDeviceHuawei Mate 20 proOperating System Android My Question or Issue Hallo ich habe ein Problem mit den Hörbücher. Wenn ich zum beispiel die drei Suche gibt es bei mir den Punkt alle Alben anzeigen leider nicht ich habe...

Newbie

Plan Premium Country  Deutschland Device Huawei Mate 20 pro Operating System  Android   My Question or Issue  Hallo ich habe ein Problem mit den Hörbücher. Wenn ich zum ...

Frosch__x

Newbie

6385 Views

6 replies

12 likes

  • 6385 Views
  • 6 replies
  • 12 likes

Can't Listen to songs added from local files on mobile device

I added songs from Local Files on my PC to a playlist, and set it to download. I can listen to those songs on my PC but they just show up as grey on my phone, which also has the playlist set to download. Tried restarting, disabling firewall, deleting...

Newbie

I added songs from Local Files on my PC to a playlist, and set it to download.  I can listen to those songs on my PC but they just show up as grey on my phone, which also has the playlist set to...

295 Views

0 replies

1 likes

  • 295 Views
  • 0 replies
  • 1 likes

Canciones bloqueadas

Hola! Alguien sabe a qué se debe que algunas canciones de ciertos artistas salen "deshabilitadas" o sea, si se ven en la lista de reproducción del artista pero salen en gris y no se pueden reproducir? Me pasa con el grupo Dir En Grey, solamente sale ...

Newbie

Hola! Alguien sabe a qué se debe que algunas canciones de ciertos artistas salen "deshabilitadas" o sea, si se ven en la lista de reproducción del artista pero salen en gris y no se pueden reproducir...

3352 Views

0 replies

0 likes

bloqueada
bloqueado
bloqueo
deshabilitada
deshabilitado
dir en grey
Premium
  • 3352 Views
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Horrific layout update (version 8.4.88.150)

PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) Just updated the app to version 8.4.88.150Upon entering an artist name in search, when you look at "Releases" (which now scrolls horizontally) there is no further break...

Music Fan

Plan Premium Country USA  Device Sony Xperia XZ Premium Operating System Android 9 (Pie)   Just updated the app to version 8.4.88.150 Upon entering an artist name in search, when ...

Xanderius4

Casual Listener

7928 Views

13 replies

13 likes

complaint
Update
  • 7928 Views
  • 13 replies
  • 13 likes

Spotify stops automatically at Samsung Galaxy S9

PlanPremiumCountryNetherlands DeviceSamsung Galaxy S9 My Question or Issue Since I'm using Spotify at my samsung phones (before the Galaxy S9, I've had the same problem on my Galaxy S6) Spotify stops automatically after a while.The app is still activ...

Casual Listener

  Plan Premium Country Netherlands  Device Samsung Galaxy S9   My Question or Issue  Since I'm using Spotify at my samsung phones (before the Galaxy S9, I've had the same...

NalLvsSPFY

Regular

27534 Views

1 replies

17 likes

  • 27534 Views
  • 1 replies
  • 17 likes

Local files from PC to Phone

PlanPremiumCountry USADeviceGoogle Pixel 3Operating SystemAndroid Oreo(?) My Question or Issue I want to get my local files onto my phone and I have successfully gotten the files on to my computer but I can't seem to download them on to my phone to l...

Newbie

Plan Premium Country  USA Device Google Pixel 3 Operating System Android Oreo(?)   My Question or Issue  I want to get my local files onto my phone and I have successfully go...

313 Views

0 replies

0 likes

  • 313 Views
  • 0 replies
  • 0 likes

Low Quality Album Art [Premium][Samsung Galaxy S5]

Plan Premium Country Philippines Device Samsung Galaxy S5 Operating System Android Marshmallow My Question or Issuemy Spotify Premium when I first used it was amazing, everything was HD and crisp. But a month after, on the middle of my 2nd monthly su...

Visitor

Plan Premium   Country Philippines   Device Samsung Galaxy S5   Operating System Android Marshmallow   My Question or Issue my Spotify Premium when I first...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

Can't login after phone restart

PlanPremiumCountry GermanyDeviceHuawei Mate 9 My Question or Issue Every time I restart my phone Spotify asks me to log in again. If I try to it tells me that I am offline. The only solution I have found by now is to completely remove Spotify and rei...

Casual Listener

Plan Premium Country  Germany Device Huawei Mate 9   My Question or Issue  Every time I restart my phone Spotify asks me to log in again. If I try to it tells me that I am offl...

GhostMW

Casual Listener

704 Views

2 replies

0 likes

  • 704 Views
  • 2 replies
  • 0 likes

Problem with the size of my download

Hi,I've got a One Plus 5t, and I'm subscribed to Spotify. I found on the setting that we can change the qyaliquof our download. I read that use more stockage in my phone, but ... it's using too much place on my phone and I want to go back ! How can I...

Newbie

Hi, I've got a One Plus 5t, and I'm subscribed to Spotify. I found on the setting that we can change the qyaliquof our download. I read that use more stockage in my phone, but ... it's using too muc...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

Instagram story share

PlanPremiumCountry HungaryDeviceHuawei P20 LiteOperating SystemAndroid 8.0 My Question or Issue HiSo, i wanted to share music in my instagram story but i dont have the option to it.I have all the updates, i even reinstalled spotify and instagram, do ...

Newbie

Plan Premium Country  Hungary Device Huawei P20 Lite Operating System Android 8.0   My Question or Issue  Hi So, i wanted to share music in my instagram story but i dont hav...

Noah

Spotify Star

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Music stops playing after only 1 song

PlanPremiumCountryUnited States DeviceSamsung Galaxy S9+Operating SystemAndroid Pie (beta) My Question or IssueIf I search for an artist, and scroll down to 'See All Songs' I get a huge list. I press the first song, and it plays, then the music compl...

Casual Listener

Plan Premium Country United States   Device Samsung Galaxy S9+ Operating System Android Pie (beta)    My Question or Issue If I search for an artist, and scroll down to 'See...

407 Views

0 replies

0 likes

  • 407 Views
  • 0 replies
  • 0 likes

Superuser Contribution Constant Waze Banner part 2

PlanPremiumCountry CanadaDevice Samsung Galaxy S7Operating SystemAndroid 8.0.0 Spotify version: latest version on Google play as of Jan 24, 2019. My Question or Issue Recently Spotify started using the car screen when connected to my car Bluetooth. W...

Casual Listener

Plan Premium Country  Canada Device  Samsung Galaxy S7 Operating System Android 8.0.0   Spotify version:  latest version on Google play as of Jan 24, 2019.   My Qu...

Katerina

Spotify Legend

1833 Views

10 replies

6 likes

  • 1833 Views
  • 10 replies
  • 6 likes

Solved!! Lock screen controls don't work

PlanPremiumCountry ItalyDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue Hello, with Android Oreo lock screen controls are shown as usual but aren't working. The same thing happens when the device is connected with car audio s...

Casual Listener

Plan Premium Country  Italy Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  Hello, with Android Oreo lock screen controls are shown as usual bu...

missbennet

Casual Listener

16809 Views

2 replies

1 likes

  • 16809 Views
  • 2 replies
  • 1 likes

Playlist muda sozinha

Olá,Preciso de ajuda a respeito da reprodução de playlists. Diversas vezes, quando estou ouvindo qualquer playlist salva, ela muda para uma playlist que não é minha - em geral, uma playlist de músicas italianas. Isso acontece no Android. Oreo.O que p...

Newbie

Olá, Preciso de ajuda a respeito da reprodução de playlists. Diversas vezes, quando estou ouvindo qualquer playlist salva, ela muda para uma playlist que não é minha - em geral, uma playlist de músi...

KallyOliveira

Newbie

5680 Views

1 replies

19 likes

  • 5680 Views
  • 1 replies
  • 19 likes

[Android Pie] Stop auto launch

PlanPremiumCountryHongKongDeviceGoogle Pixel Operating SystemAndroid 9.0 with Feb Security Patch, Stock ROM My Question or IssueCould you please stop auto launching while:1. Plugging in a bluetooth headphone?2. Using another music player, then I paus...

Visitor

  Plan Premium Country HongKong Device Google Pixel    Operating System Android 9.0 with Feb Security Patch, Stock ROM   My Question or Issue Could you please stop aut...

301 Views

0 replies

1 likes

  • 301 Views
  • 0 replies
  • 1 likes

No bass in car...

Hello, I got a OnePlus One device and used to play music through Bluetooth in my car with other apps such as Deezer, etc. And everything works well! However, I got now Spotify (with premium account) and when I try to play music in my car, the music i...

Casual Listener

  Hello,   I got a OnePlus One device and used to play music through Bluetooth in my car with other apps such as Deezer, etc. And everything works well!   However, I got now Spoti...

Vincent2Mots

Casual Listener

631 Views

1 replies

1 likes

  • 631 Views
  • 1 replies
  • 1 likes