Push Notifications Not Working

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Push Notifications Not Working

Julio_Adolfo
Regular

Hi,

 

I just did a fresh installation of Spotify App (2.7.0.883) for Android in a Samsung Galaxy S6 running Android Lollipop 5.0.2 and I could notice that Push notifications are not working. When I try to change the settings in Spotify App, it shows a message saying "Sorry, We could not save your settings. Please try again latter".

 

As a consequence of this, I'm not receiving any notification of people following my playlists or people adding new tracks to their playlists.

 

Do you know how this issue can be solved?

 

Samsung Galaxy S6

Android Lollipop 5.0.2

Spotify App 2.7.0.883

 

Thanks,

 

Julio

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Re: Push Notifications Not Working

Julio_Adolfo
Regular

Following up on this post.

 

The issue has been fixed. I'm now receiving notifications.

 

For some reason, having enable the option "Disable all notifications" allow the notifications to show. (Here is a screen shot of the settings on my phone).

 

Screenshot_2015-05-25-08-28-35.png

 

This might be a bug in Spotify service because when I go to Spotify website to check my settings, I can see that option "Disable all Notifications" is not enable. (See screenshot below).

 

Screenshot_2015-05-25.png

 

But if I disable the option "Disable all notifications" in my phone it gets enabled in the website. I have tested this a couple of times by loging off from the app in my phone to check if it synch with the web site but the result is the same.

 

I'm not sure if this might be a workarround for all those who have a similar problem with the notifications, but it worked for me.

17 Replies

Re: Push Notifications Not Working

DannyFL
Roadie
Sounds like a buggy version for the androids... You may want to revert to a previous version and disable automatic updates.
Keep the party going! Please accept solutions if they helped with your question! I am not an official spotify representative, just another user trying to help out. :)

Re: Push Notifications Not Working

Julio_Adolfo
Regular
Re-Installing the app from Google Play did the trick. The options to enable/disable push notifications are now available.

I will check if the notifications are really working or not.

Re: Push Notifications Not Working

DannyFL
Roadie
Sweet!
Keep the party going! Please accept solutions if they helped with your question! I am not an official spotify representative, just another user trying to help out. :)

Re: Push Notifications Not Working

Julio_Adolfo
Regular
Well, settings to enable/disable notifications is now showing in the app but the notifications are still not working.

I will have to try what you suggested. Do you have the link to download the apk of the previous version of the app?

Re: Push Notifications Not Working

voice_of_reason
Roadie

Have you got *all* the notifications enabled in the app? Because I've noticed that, buried about third in the list is a 'notification' called 'Disable All Notifications' - if you have that selected, it seems to override all your other notifications and switch them all off.

 

It's utterly confusing, I don't know why there can't just be a 'Notifications On/Off' slider in the main settings page?!

Re: Push Notifications Not Working

Julio_Adolfo
Regular

Hi voice_of_reason,

 

I checked what you suggested, just to be sure, and the setting you mentioned (Disable all notifications) is not selected. Also, I have checked in Android settings that it is allowing Spotify to show all push notifications and it is. Not sure what might be happening.

 

Any other suggestion you might have?

 

Regards,

 

Julio Figueroa,

Re: Push Notifications Not Working

voice_of_reason
Roadie

No, can't think of anything else. I don't have 'Disable All Notifications' selected either, and I haven't received any notifications since the last couple of updates. But then I'm not subscribed to any playlists or connected to Facebook, so I don't get that many usually anyway. I can't figure out whether the artists I'm following just haven't released anything recently, or notifications are broken.

 

I strongly suspect notifications are broken for me too!!

Re: Push Notifications Not Working

DannyFL
Roadie
I got one notification the other day that one of my artists just released an album on spotify... I think that it is that the artists just aren't releasing stuff on spotify. Julio, are you linked to facebook/subscribed to any playlists?
Keep the party going! Please accept solutions if they helped with your question! I am not an official spotify representative, just another user trying to help out. :)

Re: Push Notifications Not Working

Julio_Adolfo
Regular

My account is linked to Facebook and I'm following a couple of playlists that are updated on a regular basis so I Spotify app should be showing notifications at least once a week for me but it is not.

 

Could it be an issue related to my account?

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