Queue button broken (greyed out)

[Starfire1281]

Plan

Premium (Student)

Country

US

Device

Samsung Galaxy S9

Operating System

Android 10

My Question or Issue

I use the queue function often to see what songs I've added and rearrange/remove them, as well as see what auto-play has put in shuffle. A few days ago the queue would not show auto-play songs but I could see the songs I added manually. Now I cannot even open the queue, as the icon is grayed out. I performed a hard reset of the app per recommendations from other topics and that still did not fix the problem. It did, however, fix a problem I had with my stored songs. Please fix this issue!!! 

[Peter]

Hey @Starfire1281,

Thanks for reaching out to us about this!

You mentioned you've tried a hard reset already; do you mind also trying a clean reinstall of the app using the relevant steps for your device listed here?

If that doesn't do the trick, do you mind sending us a screenshot of how the Queue button is appearing for you? We can then take a closer look.

Thanks - let us know how you get on!

[Starfire1281]

Actually the instructions in that article were the ones I followed for resetting/reinstalling the app. I just called it something different. I know for sure that the problem is not with my device, I already did research and tried the recommendations here for app problems and nothing worked.

 I have attached a screenshot of the playback tab. As you can see from the Spotify connect button compared to the queue button, it is greyed out. Nothing happens if I tap it. 

[c0d3ster · Accepted solution]

From your screenshot it looks like you are on a radio station. As far as I can tell, they've removed the ability to view your queue when you are on a "radio" context. If you switch back to a playlist, the option should be accessible again 🙂

[Starfire1281]

I don't know how or why but it started working the day after I posted my reply to this thread. I do know that 90% of the time I listen from a playlist but it being on radio could have been the reason.

Thanks anyways though!

[EimeEyo]

Crappy experience- works on iPhone but on flakey on Android.

As I navigate around it gets greyed out then can't seem to recover.

Same on both Android devices. Works on both iPhone devices. 

Something wrong with state management on Android app.

[plthatfunkymusic]

Doesn't show on my Android, but my daughter on the same playlist can see the queue in her iPhone...  Looks like an Android but

[Vasil]

Hey @plthatfunkymusic,

Sorry to see you've been affected by this!

Could you go over the abovementioned steps for a clean reinstall by @Peter and let us know if anything changes?

Should the issue persist, we'd kindly like to ask you to attach a screenshot of what you're seeing on your end.

We'll be on the lookout for your reply 🙂