Samsung Galaxy J3
My Question or Issue
I cannot access my queue. The button is in the bottom right but it is greyed out. When I click it nothing happens.
I habd already done a clean reinstall by clearing my data and then uninstalling and reinstalling, but this did not fix the problem. Although to be honest, I don't think the "clear data" worked properly because when I reinstalled, my library and downloads were still intact. Also, doing a clean reinstall is not a good solution; users should not have to delete their libraries just to fix a glitch.
Please suggest something else. I would like to be able to get the service I'm paying for. Thank you.